Transcript Document

Welcome to HA405-01
Unit 6
Tami Ford, M.A.
Are there any questions so far?
Chapter 4: Respect in Stewardship
• “Respect is the value that multiplies the desire of
both the leader and follower to work harder and
deliver consistently excellent performance” (Dye,
2010, p. 40).
• “Respect for self and others is the nucleus of all
activities, especially in management.” (Dye, 2010, p.
40).
• Stewardship=Leadership
• Steward=Leader
Self-Esteem
• “…is an individual’s respect for her own
convictions, actions, imperfections, and
abilities.” (Dye, 2010, p. 41).
What are some characteristics of a person who
does not have self-esteem?
Self-Centeredness
• “…is an individual’s overly favorable sense of his
own abilities, views, decisions, and needs” (Dye,
2010, p. 41).
What are some characteristics of a self-centered
person?
Low Self-Esteem & High Self-Centeredness
• These stewards (leaders):
▫ “do not respect of trust others;
▫ alienate others with a domineering attitude;
▫ are exasperating because they seek/demand so
much approval;
▫ cause unnecessary work and waste time; and
▫ engender disloyalty, stress, and fear” (Dye, 2010,
pp. 41-42).
Stewardship & Respect
How can you as a future healthcare
administrator, promote respect in your work
environment with your employees?
How a Steward Can Show Respect
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“Become a collaborator
Be aware of other’s definition of respect
Establish a feedback system
Be genuine
Give credit and acknowledge accomplishments
Offer help or coaching
Be self-aware
Take responsibility for mistakes and apologize
Learn the principle of affirmation
Show appreciation
Show enthusiasm” (Dye, 2010, pp. 42-49).
Chapter 5: Ethics & Integrity
• “As are other leadership values, ethics and
integrity are interrelated” (Dye, 2010, p. 54).
• “Ethics is a person’s capacity for staying within
that moral scope” (Dye, 2010, p. 54).
• Integrity-”…the quality that allows a person to
differentiate right from wrong” (Dye, 2010, p.
54).
How Can Leaders Handle Ethical
Challenges With Integrity?
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“Adopt an organizational code of ethics
Adopt a personal code of ethics
Tell the truth, and do not exaggerate
Do as you say
Use power appropriately
Admit mistakes
March to the beat of your drum
Be trustworthy
Manage expense accounts judiciously
Chapter 6: Interpersonal Connection
• “Leaders who have people skills are marked by a
profound respect for the character of others and
a deep faith in their potential, which is why they
enjoy being with people and interact with them”
(Dye, 2010, p. 65).
• “The backbone of people skills is reciprocity,
because without it no interaction or relationship
occurs” (Dye, 2010, p. 65).
Interpersonal Skills
As a future healthcare administrator, how can
you enhance your people skills?
Here are some ways:
• Listen
▫ How can you enhance your listenskills?
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“Show respect
Save time for staff
Manage perceptions
Recognize others
Manage and channel emotions appropriately
Smile and be courteous
Focus on the needs of followers
Show compassion
Eliminate childish, unprofessional behavior
Be optimistic
Practice the Golden Rule” (Dye, 2010, pp. 65-74)
Reference:
Dye, Carson F. (2010). Leadership in healthcare: Essential values and skills (2nd ed.). Chicago: Health
Administration Press.
Questions? Good luck with your week!
Thank you and good night