Transcript Chapter 1 - International Business courses

Lamb, Hair, McDaniel
2012-2013
CHAPTER 3
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Chapter 1
Copyright ©2012 by CengageReserved.
Learning Inc. All rights reserved
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Ethics and Social Responsibility
Learning Outcomes
1
Explain the concept of ethical behavior
2
Describe ethical behavior in business
3
Discuss corporate social responsibility
4
Explain cause-related marketing
2
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The Concept of
Ethical Behavior
Explain the concept
of ethical behavior
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Ethical Behavior
The moral principles or values that generally
govern the conduct of an individual or a group.
Example:
• There is no law for “cutting in line.”
• Cutting in line would anger most other
people.
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Ethical Behavior in Business
Describe
ethical behavior
in business
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Ethical Behavior
in Business
Ethics
The moral principles or
values that generally govern
the conduct of an individual.
Morals
The rules people develop as
a result of cultural values
and norms.
Morals involve “good” and “bad” as
well as “deviant” behaviors
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Ethical Development Levels
More
Childlike Preconventional
Morality
Conventional
Morality
More Postconventional
Morality
Mature
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• Based on what will be
punished or rewarded
• Self-centered, calculating,
selfish
• Moves toward the
expectations of society
• Concerned over legality
and the opinion of others
• Concern about how they
judge themselves
• Concern if it is right in
the long run
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Dell: An Ethics Case
• Documents from a lawsuit revealed that Dell shipped
over 11.8 million faulty computers between 2003 and
2005.
• An internal investigation revealed extensive problems,
but Dell tried to cover up the problem, telling its sales
team not to mention bring it up.
• Dell at times used faulty components to fix broken
computers.
• Dell took a $300 million charge to fix the computers, but
only in response to stakeholder demands.
At what level of ethical development is Dell operating?
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Ethical Decision Making
Influential Factors
Extent of Problems
Probability of Harm
Top Management
Actions
Time Until
Consequences
Potential Consequences
Number Affected
Social Consensus
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2
Creating Ethical Guidelines
A Code of Ethics:
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© iStockphoto.com/Steve Cady
• Helps identify acceptable
business practices
• Helps control behavior
internally
• Avoids confusion in
decision making
• Facilitates discussion
about right and wrong
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Ethics in Other Countries
Foreign Corrupt Practices Act (FCPA)
• Prohibits U.S. corporations from
making illegal payments to foreign
officials.
• Has been criticized for putting U.S.
businesses at a disadvantage.
• Has encouraged some countries to
implement their own anti-bribery laws.
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2
Corporate Social
Responsibility
Discuss corporate
social responsibility
3
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Corporate Social
Responsibility
Pros
• It is the right thing to
do
• Businesses have the
resources to devote to
fixing social problems
• Prevents government
regulation and
potential fines
• It can be profitable
Cons
• Takes focus away from
making profits
• Business executives
spend shareholder
money on
environmental initiatives
3
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Sustainability
• Socially responsible
companies will outperform
their peers.
• It is in business’s best
interest to find ways to attack
society’s ills.
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Exhibit 3.1
Pyramid of
Corporate Social
Responsibility
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Growth of Social
Responsibility
According to a recent study, the
percentage of firms that consider
social responsibility factors when
making business decisions:
Brazil
Canada
Australia
United States
India
China
Mexico
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62%
54%
52%
47%
38%
35%
26%
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3
Green Marketing
The development and marketing of
products designed to minimize
negative effects on the environment
or improve the environment.
– Environmentally aware customers
pay more for products
– Companies must try to educate
customers of environmental benefits
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3
Cause-Related Marketing
Explain cause-related
marketing
4
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Cause-Related Marketing
For-profit and non-profit organizations
cooperate to generate funds.
 generates about $7 billion annually
 Too many causes cause customer
cause fatigue
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Chapter 3 Videos
Method – Social Responsibility,
Ethics, and the Marketing
Environment
Does method have a societal marketing orientation, or
is it just a market-oriented company that integrates a
number of environmental practices into its operation?
Explain
http://www.cengage.com/marketing/book_c
ontent/1439039429_lamb/company_clips/ch
03.html
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