Transcript Chapter 3
Chapter 3 Ethics and Social Responsibility Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 2 What Would You Do? PETA v. McDonald’s Should McDonald’s assure that animals are treated “humanely”? What ethical guidelines are relevant in this situation? Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 3 Learning Objectives Ethics After discussing this section you should be able to: 1. discuss how the nature of a management job creates the possibility for ethical abuses, 2. identify common kinds of workplace deviance, 3. describe the 1991 U.S. Sentencing Commission Guidelines and how its recommendations now make ethical behavior much more important for businesses. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 4 Ethics and the Nature of Management Jobs Ethical behavior follows accepted principles of right and wrong Intentional managerial unethical behaviors company resources for personal use mishandling information encouraging others’ unethical behavior Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 Ethics and the Nature of Management Jobs (Cont’d.) 5 Unintentional managerial unethical behavior poorly constructed policies unrealistic employee goals Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 6 Workplace Deviance Behavior that violates organizational norms about right and wrong Two dimensions Degree of deviance minor to serious Target of deviant behavior the organization or particular people Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 7 Types of Workplace Deviance Production Property Political Personal Aggression Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 8 Production Deviance Hurts the quality and/or quantity of work Such as leaving early, taking excessively long breaks, etc. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 9 Property Deviance Unethical behavior aimed at company property Such as sabotage, stealing, damaging equipment, etc. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 10 Political Deviance Using one’s influence to harm others in the company Such as favoritism, spreading rumors, falsely blaming others, etc. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 11 Personal Aggression Hostile or aggressive behavior toward others Such as sexual harassment, verbal abuse, threatening others, etc. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 12 Workplace Deviance ORGANIZATIONAL Production Deviance •leaving early •excessive breaks •working slow •wasting resources Property Deviance •sabotaging equipment •accepting kickbacks •lying about hours worked •stealing from the company MINOR SERIOUS Political Deviance •showing favoritism •gossiping about co-workers •blaming co-workers •competing nonbeneficially Adapted from Exhibit 3.1 Personal Aggression •sexual harassment •verbal abuse •stealing from co-workers •endangering co-workers INTERPERSONAL Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 13 U.S. Sentencing Commission Guidelines Companies can be prosecuted and punished even if management didn’t know about the unethical behavior Who, What, and Why Determining Punishment Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 14 Who, What, and Why Nearly all businesses - profit and nonprofit- are covered Punishes a number of actions Encourages businesses to be proactive on employee crime Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 15 Determining Punishment Smaller fines for companies that are proactive Steps in determining fine size determine the base fine compute a culpability score multiply the base fine by the culpability score Compliance programs are important Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 Compliance Program Steps for the 1991 U.S. Sentencing Guidelines 16 Establish standards and procedures to meet the company’s business needs. Put upper-level managers in charge of the compliance program. Don’t delegate decision-making authority to employees who are likely to act illegally or unethically. Use auditing, monitoring, and other methods to encourage employees to report violations. Use company publications and training to inform employees about the company’s compliance standards and procedures. Enforce compliance standards by fairly and consistently disciplining violators. After violations occur, find appropriate ways to improve the compliance program. Management, 2e by Chuck Williams Adapted from Exhibit 3.2 South-Western/Thompson Learning Copyright © 2003 17 Learning Objectives Making Ethical Decisions After discussing this section you should be able to: 4. describe what influences ethical decision making, 5. explain what practical steps managers can take to improve ethical decision making. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 Influences on Ethical Decision Making 18 Ethical Intensity of the Decision Moral Development of the Manager Ethical Principles Used to Solve the Problem Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 19 Ethical Intensity of the Decision Magnitude of consequences Social consensus Probability of effect Temporal immediacy Proximity of effect Concentration of effect Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 Moral Development of the Manager 20 Preconventional Level Stage 1: Punishment & Obedience Stage2: Instrumental Exchange Conventional Level Stage 3: Good Boy - Nice Girl Stage 4: Law & Order Post Conventional Level Stage 5: Legal Contract Stage 6: Universal Principle Adapted from Exhibit 3.3 Davidson & Worrell, Business & Society 34 (1995): 171-196 Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 21 Principles of Ethical Decision Making Principle of Longterm Self-interest Principle of Personal Virtue Principle of Religious Injunctions Principle of Government Requirements Principle of Utilitarian Benefits Principle of Individual Rights Principle of Distributive Justice Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 22 Principle of Long-Term Self-Interest People should never take any action that is not in their or their organization’s longterm self-interest The key is long-term, not short-term interests Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 23 Principle of Personal Virtue People should never do anything that is not honest, open, and truthful, and which they would not be glad to see reported in the newspapers or on TV Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 24 Principle of Religious Injunctions People should never take an action that is unkind or that harms a sense of community, such as the positive feelings that come from working together to accomplish a commonly accepted goal. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 25 Principle of Government Requirements The law represents the minimal moral standards of society People should never take any action that violates the law. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 26 Principle of Utilitarian Benefits People should never take any action that does not result in greater good for society People should do whatever creates the greatest good for the greatest number Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 27 Principle of Individual Rights People should never take any action that infringes on others’ agreed-on rights Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 28 Principle of Distributive Justice People should never take any action that harms the least among us in some way Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 Practical Steps to Ethical Decision Making 29 Selecting and Hiring Ethical Employees Codes of Ethics Ethics Training Ethical Climate Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 30 Selecting and Hiring Ethical Employees Increase ethical behaviors by hiring more ethical employees Testing for ethics Overt integrity tests Personality-based integrity tests Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 31 What Really Works? Workplace Deviance (Counterproductive Behaviors) Overt Integrity Tests & Workplace Deviance 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 82% Probability of success Personality-Based Integrity Tests & Workplace Deviance 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Probability of success 68% Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 32 What Really Works? (Cont’d.) Job Performance Overt Integrity Tests & Job Performance 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Probability of success 69% Personality-Based Integrity Tests & Job Performance 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Probability of success 70% Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 33 What Really Works? (Cont’d.) Theft Overt Integrity Tests & Job Performance 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Probability of success 57% Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 34 Codes of Ethics Corporate statements on ethics The relationship between codes and behavior depend on: companies communicating the codes to others both within and outside the company companies developing practical ethical standards and procedures specific to the company’s line of business Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 35 Ethics Training Develop employee awareness about ethics Achieve credibility with employees Teach employees a practical model of ethical decision making Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 A Basic Model of Ethical Decision Identify Making Identify the the proble m Make your choice Adapted from Exhibit 3.5 36 constituent s Analyze your options Ac t Diagnose the situation Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 37 Ethical Climate Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 38 Learning Objectives Social Responsibility After discussing this section you should be able to explain: 6. 7. 8. 9. to whom organizations are socially responsible, for what organizations are socially responsible, how organizations can choose to respond to societal demands for social responsibility, whether social responsibility hurts or helps an organization’s economic performance. Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 39 To Whom Are Organizations Socially Responsible? Shareholders managers must satisfy the owners social responsibility is maximizing shareholder wealth Stakeholders persons with a legitimate interest in the company social responsibility is satisfying the interests of multiple stakeholders Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 40 Been There, Done That Anita Roddick, founder and co-chair of The Body Shop International PLC Large multinational corporations are the cause of many social problems Businesses should be audited socially & environmentally She is an activist against corporate corruption Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 41 Shareholders Only - Friedman Managers cannot act effectively as moral agents for shareholders Time, money, and attention diverted to social causes undermine market efficiency Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 42 Stakeholder View Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 For What Are Organizations Socially Responsible? 43 Legal Responsibilities Economic Responsibilities Adapted from Exhibit 3.8 Discretionary Responsibilities Ethical Responsibilities Carroll, Academy of Management Review 4 (1979): 497-505 Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 44 Blast From The Past 100 Years of Corporate Philanthropy 1800s - doctrine of ultra vires Benefits to employees allowed in late 19th century 1940s corporate philanthropy took place Now, U.S. companies donate approximately $6 billion a year Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 45 Responses to Demands for Social Responsibility Reaction Defense Accommodation Proaction Fight all the way Do only what is required Be Progressive Lead the industry Withdrawal Public Legal Bargaining Problem Relations Approach Solving Approach Do Nothing Adapted from Exhibit 3.9 Do Much Carroll, Academy of Management Review 4 (1979): 497-505 Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 Social Responsibility and Economic Performance 46 Social responsibility can sometimes cost a company significantly if it chooses to be socially responsible Sometimes it does pay to be socially responsible While socially responsible behavior may be “the right thing to do,” it does not guarantee profitability Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003 47 What Really Happened? McDonald’s formed the Animal Advisory Council Developed Animal Welfare Guiding Principles McDonald’s changed their egg purchasing practices Management, 2e by Chuck Williams South-Western/Thompson Learning Copyright © 2003