Transcript ethics

Ethics
“If you don’t live it, you don’t
believe it”
Presented by
ServiceMaster Lakeshore
Welcome!
• Get to know you!
– Name
– Where you work
– What you do
– Favorite part of your job
– Favorite Movie
Get To Know Each Other
– Find someone in the room you don’t know and
• Share something others would not know
about you.
– Find someone else in the room you don’t know &
• Share someplace in the world you would like
to visit.
•What IS Ethics?
•From La Sierra University…
Page 4
“If you don’t live it, you don’t believe
it.”
• Marion Wade, Founder of ServiceMaster
– He sold insurance at one point
– Started a moth-proofing company
– Started ServiceMaster in 1954
• Service The Master
– Came up with Corporate Objectives in 1973
• Treat your employees how you want
them to treat your customers.
ServiceMaster Corporate Objectives
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To honor God in all we do
To help people develop
To pursue excellence
To grow profitably
Activity!
• Public unethical situations
•Define Ponzi Scheme Wikipedia 
•A Ponzi scheme is a fraudulent investment operation
that pays returns to separate investors, not from any
actual profit earned by the organization, but from their
own money or money paid by subsequent investors. The
Ponzi scheme usually entices new investors by offering
returns other investments cannot guarantee, in the
form of short-term returns that are either abnormally
high or unusually consistent. The perpetuation of the
returns that a Ponzi scheme advertises and pays
requires an ever-increasing flow of money from
investors to keep the scheme going.
•Response Commercial
What’s the big deal?
• “The average college student has accepted the
premise that everything is relative. There is
no truth or reference point and in such an
environment, he concludes that there is no
search for truth, and therefore no real
education. Thus the gradual closing of the
mind.”
- Allan Bloom-”The Closing of the American Mind”
What’s the big deal?
• “America is in the midst of a culture war
that has had and will continue to have
reverberations not only within public
policy but within the lives of ordinary
Americans everywhere.”
James Hunter-”Culture Wars”
•“Whale Wars”
Session Goals:
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Identify reasons ethics are important
•Why are ethics important to you?
Session Goals:
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Identify reasons ethics are important
Define Ethics/Values
Describe Foundational & Situational Ethics
Identify sources of ethical framework
Practice method of decision making
Our Ethical Challenge
1. Develop Personal Depth Regarding
Convictions
“the unexamined life is not worth living”
Socrates
“It’s what you learn after you know it all that
counts”
Harry Truman
(tell that to your teenage kids  )
Socrates
“the unexamined life is not worth living”
“the Cannon and the Clock”
Our Ethical Challenge
1. Develop Personal Depth Regarding
Convictions
2. Role Modeling
Role Modeling
• It is important that we look at our ethical decisions
as a responsibility. As a human being, we create
personal depth when we make a decision about
what is right and what is wrong, and become
convicted to those beliefs. It builds our self esteem,
it helps establish us as role models for our children,
our peers, and others whom we touch.
Please Stand and Walk across the room
and talk to someone you have not yet met
• Name someone who influenced you who had
strong personal convictions.
What were those convictions?
How did that impact you?
Your opinion of that person?
Your trust of that person?
Our Ethical Challenge
1. Develop Personal Depth Regarding
Convictions
2. Role Modeling
3. Be Bold
True or False
• Having strongly held convictions that are
based on sound ethical principles allows us to
be bold about who we are and what we are
doing.
• Video
•Out-of-control Soccer Coach?
•“If you don’t stand for something, you’ll
fall for anything.”
Unknown
•Asch Experiment
•Asch Experiment Video
Our Ethical Challenge
1. Develop Personal Depth Regarding
Convictions
2. Role Modeling
3. Be Bold
4. Do Not Make Assumptions
Do Not Make Assumptions
• About the facts of an issue
Do Not Make Assumptions
• About the facts of an issue
• That the decision we make is right.
Do Not Make Assumptions
True or False
• In ethical decisions, you should never
assume there is one right or wrong
answer. Most answers have pros and
cons and they should be weighed.
Review- Our Ethical Challenge
1. Develop Personal Depth Regarding
Convictions
2. Role Modeling
3. Be Bold
4. Do Not Make Assumptions
Ethics
A codified system of moral principles
determining the rightness and wrongness of
certain actions and goodness and badness of
the motives and ends of such actions.
Example: Medical Ethics,
Insurance Ethics
Values
Ideals, customs, beliefs that arouse an
emotional response for or against them in a
given society or a given person
Example: He has conservative values.
Morals
• Personal sets of beliefs, values, and actions,
that guide you through right and wrong.
What is the relationship between
Ethics, Morals ,and Values?
• How are they similar?
• How do they differ?
• What is their relationship?
How they work…
Values
– Feelings, Instant Response to situation
– Embedded in our subconscious
Morals
– Guiding Behavior
– Helps you make a decision after initial response
Ethics
– The Lawyer
– Take a step back and justify your morals
Fork in the Road Example
Integrity
The ability to consistently put values and
ethics together in our decision-making
actions.
“If you don’t live it,
you don’t believe it.”
Marion E. Wade
Warren Buffett
• “It takes twenty years to build a reputation
and five minutes to lose it. If you think about
that, you will do things differently.”
Integrity
(ask someone you don’t know)
• Do you know someone who has integrity?
• Why Do you say that?
• Write down two indicators of integrity
according to your interview
• At your table write down the different
answers from the people at the talble
Foundational Ethics
Each Situation Dictated by a Moral/Ethical Framework….
The Situation
Parental
Societal
The Person
(With an Ethical
Framework)
The Response
-What is the “Right” Thing To Do
-What is The “Legal” Thing to Do
-What Honors God
-Honesty and Truth over Self
Preservation
-Sacrifice
-Honor
-Moral and Ethical Decision
Making
Biblical
The Framework Dictates the Response,
…….The Situation is Irrelevant
Situational Ethics
Each Situation Dictates its own Response….
The Situation The Response
What’s Best for Me
The Person
(Without an Ethical
Framework)
Will I Get Caught
Will Anyone See
Everyone Does It
I’m not as Bad as
Others
Too Risky to Take a
Stand
•There are no Absolutes
•Situations are Relative,
•The Self is the Highest Level of Moral/Ethical Authority
What is NOT ethics?
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Not the same as feelings
Not Religion
Not Following the Law
Not Following Culturally Accepted Norms
Not Science
Making Ethical Decisions
• Trained sensitivity to ethical issues
• Practiced method for exploring the ethical
aspects of a decision
• Practiced method to weigh the considerations
• Using a method is essential
• More difficult issues require discussion with
others.
Sources of Ethical Framework
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Utilitarian\Consequentialism
Deontology
Virtue Ethics
The Fairness or Justice Approach
The Common Good Approach
Utlilitarian /Consequentialism
Approach
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Focused on Consequence of action
Provides most good for the most people
Does least harm
Includes all who are affected
Long and short term cost and benefit analysis
Example: Train example
Deontology Approach
• Focused on Action itself
• Best protects and respects moral rights
• Based on Kant’s categorical imperative
“act only according to that maxim whereby you can, at the same
time, will that it should become universal law”
• Do not treat people as a means to an end
• Implies duty to respect others’ rights
Virtue Ethics
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Focused on person doing the action
Actions consistent with ideal virtues
Highest potential of character
Values like truth and beauty
Honesty, courage, compassion, generosity,
tolerance, love, fidelity, etc.
• Asks, “Is this action consistent with my acting
at my best?”
Fairness or Justice Approach
• All equals treated equally
• If humans are unequal, this is based on some
defensible standard
• Example: Higher pay for harder work or larger
contribution
• Zappo’s Video- http://youtu.be/tFyW5s_7ZWc
Common Good Approach
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Community Life is Good
Interlocking Relationships in society
Respect for all, especially the vulnerable
Common conditions important to all
Example: Laws, police and fire departments,
public recreational areas
Framework for Ethical Decision Making
• Recognize an Ethical Issue
• Get the Facts
• Evaluate Alternative Actions from Various
Ethical Perspectives
• Make a Decision and Test it
• Act, Then Reflect on the Decision Later.
•Fool me once, shame on you.
•Fool me twice, shame on me.
Definition of insanity:
doing the same thing over and over again,
and expecting different results.
Albert Einstein
Page 58
Let’s Practice Together
• Case Study
– Shoplifting Video
• What is the Ethical Issue?
• What are the facts?
• Ethics Framework (s) used
Group Think-Case Studies
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Split up Room 2 teams
Case will be read aloud
A team will be assigned for or against
Make a group decision
Defend your decisions
Our Ethical Challenge
1. Develop Personal Depth Regarding
Convictions
2. Role Modeling
3. Be Bold
4. Do Not Make Assumptions
Session Goals:
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Identify reasons ethics are important
Define Ethics/Values
Describe Foundational & Situational
Ethics
Identify sources of ethical framework
Practice method of decision making
Thank you for attending and
participating in the Ethics Class
“If you don’t live it, you don’t
believe it”
Presented by
ServiceMaster of Lakeshore
Funny Cartoon
• Photo and Evaluations
• Thank you for coming!
•Helping a fallen person
• Stopping a dog thief
•Children on a leash