Transcript INTRODUCTION

Professionalism in Health Care
A Primer for Career Success
Chapter 2
Personal Traits of the
Health Care Professional
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
CHAPTER TWO
Personal Traits of the Health Care
Professional
"The ultimate measure of a man is not where he stands in moments of
comfort and convenience, but where he stands at times of challenge
and controversy."
Martin Luther King, Jr., Civil Rights Leader, 1929-1968
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Chapter Objectives
1. Define character and personal values
and explain how these affect your
reputation as a professional.
2. List four examples of lack of character
in the workplace.
3. List four examples of positive values in
the workplace.
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Chapter Objectives
4. Explain how character, personal values,
and priorities define who you are as a
person and how you conduct your life.
5. List three important questions to ask
yourself when making difficult ethical
decisions.
6. Discuss the importance of your word
being as “good as gold.”
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Chapter Objectives
7. Give three examples of dishonest
behaviors and describe the impact of
dishonesty in the workplace.
8. Define ethics and morals and discuss
how they impact decision making and
behavior.
9. Define fraud and give three examples.
10. Define reputation and list three factors
that influence a person's reputation.
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Character and Who You Are
as a Person
- To achieve success “doing” something,
you have to “be” something
- Importance of your core character and
personal values
- Character
• A person’s moral behavior and qualities
- Personal values
• Things of great worth and importance
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Character and Who You Are as a
Person
- Impact of morals, integrity, and
trustworthiness on your reputation
- Reputation
• A person’s character, values, and behavior
as viewed by others
- Morals
• Capability of differentiating between right
and wrong
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Character and Who You Are as a
Person
- Integrity
• Of sound moral principle
- Trustworthiness
• Ability to have confidence in the honesty,
integrity, and reliability of another person
- What might happen when workers lack
character and positive values?
- How does your character impact your
reputation?
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Reputation
- Your reputation defines your recognition
as a professional
- Standards for acceptable behavior start
in childhood
- Character, values, and priorities define
how we conduct our lives
- Priorities
• Having precedence in time, order, and
importance
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Reputation
- Judgment
• Comparison of options to decide which is best
- Ethics
• Standards of conduct and moral judgment
- How do judgment and priorities impact your
behavior?
- Why does it take a long time to establish a
professional reputation but only a short time to
lose it?
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Judgment and Decision Making
- Daily challenges of making multiple
decisions
- Questions to consider when making
judgments and decisions
- Conscience
• Moral judgment that prohibits or opposes the
violation of a previously recognized ethical
principle
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Judgment and Decision Making
- What role does your conscience play in
judgment and decision making?
"The person that loses their conscience
has nothing left worth keeping."
Izaak Walton, Writer, 1593-1683
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Respect and Trust
- Earning respect requires that people trust
you
- Respect
• Feeling or showing honor or esteem
- Earning the respect and trust of other
people takes a long time
- Respect and trust can be lost by making
one bad decision
- What does it mean when your word is as
“good as gold”?
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Honesty
- Respect requires honesty
- It's difficult to separate lying, cheating,
fraud, and other dishonest acts
- Fraud
• Intentional deceit through false information
or misrepresentation
- What impact might dishonesty have in
the workplace?
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
Ethics and Morals
- Ethics and morals affect decision making
and behavior
- Connections between ethics, morals, and
honesty
- What might happen if workers lack ethics
and morals?
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
CHAPTER REVIEW
1. Define character and personal values
and explain how these affect your
reputation as a professional.
2. List four examples of lack of character
in the workplace.
3. List four examples of positive values in
the workplace.
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
CHAPTER REVIEW
4. Explain how character, personal values,
and priorities define who you are as a
person and how you conduct your life.
5. List three important questions to ask
yourself when making difficult ethical
decisions.
6. Discuss the importance of your word
being as “good as gold.”
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.
CHAPTER REVIEW
8. Give three examples of dishonest
behaviors and describe the impact of
dishonesty in the workplace.
9. Define ethics and morals and discuss
how they impact decision making and
behavior.
10. Define fraud and give three examples.
11. Define reputation and list three factors
that influence a person's reputation.
Professionalism in Health Care: A Primer for Career Success, 3e
Sherry Makely
Copyright ©2009 by Pearson Education, Inc.
Upper Saddle River, New Jersey 07458
All rights reserved.