Transcript Document

Commonwealth of Massachusetts
Statewide Strategic IT Consolidation (ITC) Initiative
Consolidation Working Group Discussion Document
Deloitte Consulting LLP
October 19, 2009
DRAFT – FOR DISCUSSION PURPOSES ONLY
Agenda
1
Phase III Workplan, Owners, and PM Process (15 minutes)
2
Program Benefits – Proposed Case Studies (10 minutes)
3
Phase III Priorities
•
•
4
IT Finance (30 minutes)
HR/Labor/Talent (30 minutes)
Next Steps (5 minutes)
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Components of ITIL: Service Desk
Phase III Workplan, Owners, and PM Process
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Phase III High-level Workplan
• Please see handouts and wallcharts for discussion on roles and responsibilities for each thread
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Components of ITIL: Service Desk
Program Benefits – Proposed Case Studies
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Program Benefits – Proposed Case Studies for Phase III
• Objective: to develop 8 case studies highlighting the benefits of IT Consolidation
• Proposed list of cases:
IT Service Area
Count
Proposed Case
Point of Contact
Helpdesk Services
2
Both ANF and EOLWD’s implementations
• ANF: Dennis Mcevoy
• LWD: Andrew Stevens
Web Information Architecture
& Portal Services, incl. Hosting*
2
Both EOHHS (retrospective) and EOEEA
(forthcoming)
• EOHHS: Sharon Wright
• EOEEA: Bob Wilbur
Data Center Services *
1
EOHHS’ 600 Washington St. Facility Pilot
• John Holbrook
Network Services
1
EOHHS’ Voice Over IP (VoIP) implementation
• TBD
Email Services
1
MassDOT’s migration onto MassMail
• Jordan Harris
IT Staff Consolidation
1
EOHED’s full consolidation of all its IT
professionals
• Gerry Young
* Note: initiated during Phase II.
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Components of ITIL: Service Desk
Phase III Priorities
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Making the Vision a Reality: Our Surge Approach through 12/31/2009
Key Benefits
• Efficiency
• Effectiveness
• Information Security
Secretariat
IT Services
Commonwealth
IT Infrastructure Service
Commonwealth
Service Excellence
1. Consolidated Secretariat operating model:
3. Data Center Services:
• EOHED and 50% EOHHS data center
services pilot consolidated
• Security architecture developed
• Develop virtualization architecture
4. Network Services:
• 50% of EOHHS VoIP implemented
• Network backbone build started
• Network contingency savings initiated
5. Email & Directory Services:
• DOT consolidated on MassMail
6. Service Excellence:
• IT Service Management:
• Asset mgmt implemented
• Change mgmt (50%)
• Request Fulfillment (50%)
• Chargeback Improvement roadmap
implementation in progress
• Common toolset requirements compiled
• Phase out delegated operations
• Wave 1 staff transitioned
• Enhanced procurement with targeted
vendor
2. Helpdesk Services:
• EOLWD and ANF consolidated
7. IT Governance
• 8 consolidation case studies developed
• Benefits tracking pilot completed
8. IT Finance
• Cost allocation and indirect rates developed
• Guidance related to federal funds/trusts/grants/retained revenue developed
9. HR/Labor/Talent
• Staff transition repeatable process developed
• IT workforce trained on ITIL
10. Communications
• Report on consolidation presented to Governor and business stakeholders
• Changes related to staff transition communicated
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IT Finance: Phase-out Delegated Operations
Delegated
Funding Sources
Centralized
Operating Model
̶ Federal funds
̶ Grants
̶ Trusts
1.
Common Approach to
Centralizing IT Fund?
2.
Standard Methodology,
Checklist, or Template?
3.
Standard Tools
(e.g., MMARS workflow)?
̶ Retained revenue
̶ Operating
̶ Capital
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SCIO authority over
all funding sources
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Next Steps
1. Onboard 3rd party vendor (indirect rates and cost allocations) as soon as possible
2. Kickoff IT Finance Sub-committee on 10/21, Wednesday @ 3pm
3. Work with individual CFOs to develop workplan for their respective Secretariat that will phase
out delegated operations by January 1, 2010
DRAFT FOR DISCUSSION PURPOSES ONLY
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