Transcript OpenScape Office

Siemens Enterprise Communications
OpenScape Office
V3R3
Networking Solution Guide
Presented by:
…
April 2012
Page 1
OpenScape Office V3R3
Networking
Copyright
Copyright
© Siemens
© Siemens
Enterprise
Enterprise
Communications
Communications
GmbH
GmbH
and&Co.
Co.KG
KG2012.
2012.All
Allrights
rightsreserved.
reserved.
Siemens
Siemens
Enterprise
Enterprise
Communications
Communications
GmbHGmbH
and Co.
& Co.
KG is
KG
a is
Trademark
a Trademark
Licensee
Licensee
of Siemens
of Siemens
AG AG
Agenda
1 Introduction to the Extended UC Domain
2 Overview and Features
3 Scenarios / Use Cases
4 Scalability and Technical Details
April 2012
Page 2
OpenScape Office V3R3
Networking
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
From MX/LX networks to an Extended UCC Domain
Introducing the Extended UCC Domain for SMBs
From
MX /LX
UC
Networks
Expanding
To
an Extended
UCC Domain
World
(incl. HiPath 3000 & HX)
V3R3
V3
UCC = Unified Communications and Collaboration
April 2012
Page 3
OpenScape Office V3R3
Networking
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
Extended UCC Domain
Explained …
UCC Networking explained
“UCC Networking involves
multiple locations running
OpenScape Office and
behaving as if they are on
one system”
Network-wide
Collaboration
Single Directory
Unified Management
Why UCC Networking is also important for SMBs
Benefits
 Many Businesses have multiple locations (branches, sales
offices etc.) or offices on a single campus
 Always know the availability of your colleagues in
other locations and the best way to reach them
 Site expansion is also typical as small and medium sized
businesses grow
 Stay within reach of your colleagues and
customers from any device and location
 The need to communicate and collaborate as one entity is
especially critical for smaller companies trying to compete with
large enterprises
 Leverage powerful social media integration to
extend your communications reach
April 2012
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OpenScape Office V3R3
Networking
 Managing single UCC domain vs. multiple
redundant standalone deployments
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
Networking includes …
UCC Domain Experience
 Multiple networked OpenScape Office MX
 OpenScape Office LX utilizing MX gateway
 Networked HiPath 3000 V9 / OpenScape Office HX
 Mixed OpenScape Office MX, LX and
HiPath 3000 / OpenScape Office HX networks
April 2012
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OpenScape Office V3R3
Networking
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
UCC Features in the Network
Extended UCC Domain experience for all users
 Voice supported presence management (presence visibility)
 Network-wide call status (ringing, on call, active mobile device)
 Call Pick Up via myPortal
 Instant Messaging including multi user chats
 Drag & Drop Conferencing in the network
 Network-wide Web Collaboration (with Desktop Sharing & Video)
 Voicemail forwarding in the network
 myAttendant change presence status for all users
 System-wide internal directory and favorites
 External directories via Open Directory Services
 Integration into MS Exchange calendar and public folders
 XMPP based presence & chat support to external partners
April 2012
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OpenScape Office V3R3
Networking
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
Networking Scenarios - Overview
Campus
Regional / National
 OpenScape Office MX / LX
in a single campus environment
 Multiple OpenScape Office MX / LX
in an nationwide deployment
International
 International deployment of multiple
OpenScape Office systems utilizing
UC Networking via XMPP service
PSTN
PSTN
MX
MX
Munich
Berlin
ITSP/
Internet
LX
Hamburg
HiPath 3000 as Gateway
 Use of HiPath 3000 as single
Gateway for OpenScape Office LX
deployments
HiPath 3000 UCC Network
 Mixed HiPath 3000 / OpenScape
Office HX & MX LX networks within
one UCC Domain
 Presence Federation with external
3rd party IM services supporting
XMPP (e.g. Google Chat)
PSTN
PSTN
PSTN
HiPath 3000 V9
& HX
MX
Munich
LX
Social Media Integration
ITSP/
Internet
Berlin
IP
HiPath 3000 V9
LX
Hamburg
April 2012
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OpenScape Office V3R3
Networking
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – Campus
OpenScape Office
Campus Scenario
PSTN
Solution
 OpenScape Office MX or LX in each office / building
 Interconnected via Ethernet LAN, sharing one access
to PSTN (digital or SIP Trunk)
 myPortal clients (Desktop, Outlook, Mobile, OpenStage)
 myAttendant (Receptionist)
 OpenStage Phones / OpenScape Personal Edition
 Integrated Mobile Phones for UC Mobility
IP
LX
Campus
 Examples of a Campus deployment include:
 Small Startup Company with two offices in a
business park
 Small college campus or school
 Existing medical clinic that is expanding the
practice and needs another building
April 2012
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Features / Capabilities
MX
MX
OpenScape Office V3R3
Networking





Integrated Presence, Chat and Web Collaboration
Drag & Drop Conferencing
Single company-wide directory
Central Attendant Service
Central Visible Voicemail
Benefits




Always know the availability of your team members
Ease of use with UC client integration on preferred device
Stay within reach of your colleagues independent of device
Reduced costs with central or automated Attendant service
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – Regional / National
OpenScape Office
Regional / National Scenario
+49 89 …
PSTN
PSTN
+49 30 …
MX
MX
Munich
ITSP/
Internet
Features / Capabilities
Hamburg
Examples of a Regional/National deployment include:
 Travel Agency with offices in different cities across
local country / region
 Car dealer who is expanding his business with a
new branch in the same city
 Truck company who opens up a new branch in a
different city
April 2012
Page 9
 One OpenScape Office LX and multiple MX (city, region)
 Interconnected via ITSP or Internet, using multiple
access to PSTN (multi gateway)
 myPortal clients (Desktop, Outlook, Mobile, OpenStage)
 myAttendant (Receptionist) / myAgent (Contact Center)
 OpenStage Phones / OpenScape Personal Edition
 Integrated Mobile Phones for UC Mobility
Berlin
LX
Regional/National
Solution
OpenScape Office V3R3
Networking





Integrated Presence and Chat
Network-wide Conferencing
Single company-wide directory
Central Attendant Service
Integrated Contact Center
Benefits




Always know the availability of your team members
Ease of use with UC client integration on preferred device
Reduced travel costs by using integrated conferencing
Stay within reach of your colleagues independent of device
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – International
OpenScape Office
International Scenario
MX
HiPath 3000 V9
& HX
San Francisco
Hong-Kong
Solution
 OpenScape Office or HiPath 3000 with HX in each country
 Internet access (UCC interworking via XMPP service)
 Voice Connection via public network
 (Optional: SIP-Q networking)
 myPortal clients (Desktop, Outlook, Mobile, OpenStage)
 myAttendant (Receptionist)
 OpenStage Phones / OpenScape Personal Edition
Features / Capabilities
LX
International
Cape Town
Examples of a International deployment include:
 A global acting Service company who has different
Partners around the world who provide the local onsite services
 A sports factory in USA with an outsourced
manufactory in Asia
 Holding with different companies around the globe
April 2012
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OpenScape Office V3R3
Networking
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
Integrated Presence
Instant Messaging
Favorites Lists with Presence Visibilty
Network-wide Conferencing
(Optional: SIP-Q Networking enabling extended feature set)
Benefits
 See the availability of your most important contacts
 Quick answers from business partners using Chat
 Easy to use Drag&Drop Conferencing with global partners,
reducing setup times and costs
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – HiPath 3000 as a Gateway
OpenScape Office
HiPath 3000 as a Gateway
PSTN
Solution
 OpenScape Office and HiPath 3000 in the office / building
 Interconnected via Ethernet LAN to HiPath 3000 V9
(Single Gateway with access to PSTN)
 For OpenScape Office MX/LX Users:




myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
IP
LX
HiPath 3000 V9
HiPath 3000 as a Gateway
Examples of a HiPath V9 Voice Networking
deployment include:
 A transport company with a big demand of existing
analog devices and faxes
 A factory where parts of the IT Infrastructure are
VoIP-ready
 A company using their existing HiPath 3000 V9 as a
single gateway and expand /modify their business
April 2012
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OpenScape Office V3R3
Networking
Features / Capabilities
 Full featured SIP-Q Voice Networking between OpenScape
Office MX/LX and HiPath 3000 V9
 Extended carrier-access via HiPath 3000 PSTN moduls
 Full featured UC for OpenScape Office MX/LX users
Benefits
 Save HW costs and protect investment by using existing
HiPath 3000 as a single gateway for carrier access
 Re-use existing analog devices and faxes with
HiPath 3000 V9
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – HiPath 3000 / OpenScape Office mixed Network
Solution
HiPath 3000 UCC Network
Hamburg
 HiPath 3000 V9 – with OpenScape Office HX for UCC
 Interconnected via WAN to other HiPath 3000 & HX,
MX and LX systems (with access to PSTN )
 For OpenScape Office MX/LX/HX Users:
OpenScape Office MX
HiPath 3000 V9
& HX
LX
ITSP/
Internet
Berlin
Munich
Mixed Network HiPath 3000 / OpenScape Office LX MX
Example of networking HiPath 3000 into a
UCC Domain deployment include:
 A transport company who wants to expand their
business with more employees and infrastructure
 A company who is moving into a new location
 A company using their existing HiPath 3000 V9 and
adding UCC to expand/modify their business
April 2012
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OpenScape Office V3R3
Networking




myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
Features / Capabilities
 Full featured UCC networking between OpenScape Office
MX, LX and HX (connected to HiPath 3000 V9)
 Extended carrier-access via HiPath 3000 PSTN modules
 Full featured UCC for OpenScape Office MX/LX/HX users
Benefits
 Save HW costs, protect investment and keep existing
HiPath 3000 in fully networked UCC environments
 Reduce infrastructure costs by using one network for voice
and data
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – Social Media Integration (with XMPP*)
OpenScape Office
Social Media Integration
ITSP/
Internet
MX
Solution
 OpenScape Office in each office (Company)
 Internet access (UC interworking via XMPP service)
 Voice Connection via public network
 Client (Contractor, Free-Lancer, partner)
 Internet Access with IM Service provider (XMPP cap.)
 Voice Connection via public network
 myPortal clients (Desktop, Outlook)
 myAttendant (Receptionist)
 myAgent (Contact Center Agent)
LX
Features / Capabilities
Social Media Integration
Examples of a Public XMPP deployment include:
 A telecommunication company with contractors
they just work for a limited time on a project
 A consulting office who works together with several
free-lancers
 A service company with different offices with MX/LX
and outsourced service partners for the delivery
 Integrated Presence
 Instant Messaging
 Drag & Drop Conferencing
Benefits
 Always know the availability of your team members,
contractors, Free-Lancer and Partners
 Quick answers from business partners using Chat
 Easy to use Drag&Drop Conferencing with global partners
* EXtensible Messaging and Presence Protocol : IETF standardized protocol allowing interoperability for instant messaging
April 2012
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OpenScape Office V3R3
Networking
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
Instant Messaging and Presence Federation Scenarios
Internal & Networked
Closed User Groups
 Instant Messaging (multi users) will be handled integrally,
no external services required
 International deployment of multiple OpenScape Office
systems utilizing UC Networking via XMPP service
HiPath 3000 V9
& HX
Requires SIP-Q Networking
Multiple Companies
 Instant Messaging between different companies using
OpenScape Office (via integrated XMPP Service)
April 2012
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OpenScape Office V3R3
Networking
Public
 Instant Messaging towards Public Messaging Services
(Connection to external XMPP Services required)
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3 / HiPath 3000 Networking
Technical Details
Scalability
Number of nodes - OpenScape Office LX / MX / HX
Number of nodes - HiPath 3000 & OpenScape Office HX only
8*
32 *
Number of users OpenScape Office MX
150
Number of users OpenScape Office LX / HX
500
Number of users in network
1000 *
* Capacities beyond those listed above require a project-specific release. Please contact your representative for details.
Preconditions
 Unique numbering plan
 State of the art switched IP network with QoS support, low latency, jitter and packet loss
 Bandwidth: 50% for voice (according to needed simultaneous calls used codec) + 50% for data
 Contact Center needs to be installed in single node
 Only users of the local node can access an ITSP SIP trunk
 Licensing per node or network-wide (with floating licenses for additional user licenses)
April 2012
Page 15
OpenScape Office V3R3
Networking
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3 / HiPath 3000 Networking
Dialing Plan
PSTN: +49 40 667 1000
Unique internal number 21000
PSTN: +49 89 722 1000
Unique internal number 11000
PSTN
MX
Munich
MX
Hamburg
PSTN
PSTN: +49 30 887 1000
Unique internal number 31000
IP
3000
Berlin
PSTN
OpenScape Office application needs a unique identification for each user.
*** No changes are needed, if a unique numbering plan is already in use! ***
Numbering within OpenScape Office V3 / HiPath 3000 Networks
April 2012
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
All networked users can be dialed with internal number and from in the directory

Full qualified numbers dialing is supported within MX / LX networks

Existing external DID numbers can stay as they are

Internal numbers can have up to 16 digits (6 digits for HiPath 3000)

Internal number can include node number in order to make the dialing plan unique
OpenScape Office V3R3
Networking
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3 Networking
Gateway Variants
OpenScape Office LX networking supports single and multiple gateways
Single Gateway
Single Gateway
 Single PSTN access for all LX users
LX
MX or
IP
 More than one OpenScape Office LX
is supported in a network
PSTN
HiPath 3000
 OpenScape Office MX or HiPath 3000
can be used as a gateway
All PSTN calls will be routed via one gateway
Multi Gateway
MX
LX
PSTN
 Multiple locations within one country and
time zone with local PSTN access
IP
MX
PSTN
PSTN calls will be routed via multiple MX gateways
April 2012
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OpenScape Office V3R3
Networking
Multi Gateway
 Only one LX is supported in a network
 Only OpenScape Office MX can be used
as a gateway
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
Survivability Options
High Availability Server HW
 Dedicated Standard Industry Server
 Redundant power supply
 Linux SW based redundant hard disks
(RAID)
 ECC RAM to detect and correct RAM errors
VMware – High availability
OpenScape Office LX
IP
OpenScape Office MX
PSTN
OpenScape Office LX/MX User Survivability
 Monitors and detects virtual machines for
“guest OS” failures and automatically starts
virtual machines
 Detects server failures automatically, using a
“heartbeat” on servers
 OpenScape Office LX to MX fail-over scenario, when OpenScape Office
MX is used as gateway
 In case of failure, OpenStage IP devices will automatically re-register at
the networked OpenScape Office MX system
 Voice functionality can be used during the emergency mode
 Restarts virtual machines almost
instantly without human intervention
on a different physical server
 In case of fail-over LX will restart
immediately with existing configuration;
no further licenses needed
 Valid licenses at OpenScape Office MX needed, MX free base package
extensions can be used to ensure availability of key people
April 2012
Page 18
OpenScape Office V3R3
Networking
 Automatic re-registration at LX when problem is solved
Copyright © Siemens Enterprise Communications GmbH and Co. KG 2012. All rights reserved.
Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG
Siemens Enterprise Communications
Thank you!
April 2012
Page 19
OpenScape Office V3R3
Networking
Copyright
Copyright
© Siemens
© Siemens
Enterprise
Enterprise
Communications
Communications
GmbH and
GmbH
Co.&KG
Co.2012.
KG 2012.
All rights
All rights
reserved.
reserved.
Siemens
Siemens
Enterprise
Enterprise
Communications
Communications
GmbH and
GmbH
Co.&KG
Co.isKG
a Trademark
is a Trademark
Licensee
Licensee
of Siemens
of Siemens
AG AG