Transcript PA 203 Unit 3

PA 203 Unit 3
Communications in Interviewing
Jeopardy!
Unit 3

Each question worth 5 points
Answer

Communication is the exchange of
information through spoken, written,
and body language. How well you
understand the communication
process affects your ability to send or
receive messages effectively. These
are two of the factors that affect this
process.
What are:
1.
2.
3.
4.
type of medium and barriers to
communication
Communication skills and hearing
Lack of communication and location
Too much communication and not
enough margaritas
Correct Answer
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What are type of medium and
barriers to communication.
Answer

The key communication
tool used by interviewers.
What is:
1.
 2.
 3.
 4.

Problems
Answers
Cheat Sheets
Questions
Correct Answer

What is the
question.
Answer

a question that does not
suggest an answer
What is a:
1.
 2.
 3.
 4.

leading question
non-leading question
closed question
dumb question
Correct Answer

What is a
non-leading
question?
Answer

a question that suggests
the answer, often
presented to a witness as
an assertion to which the
witness either agrees or
disagrees
What is a:
1.
 2.
 3.
 4.
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smart question
open question
leading question
dumb question
Correct Answer

What is a leading
question?
Answer

a question that invites a
broad response with little
structure and allows the
person more leeway in
answering
What is a
1.
 2.
 3.
 4.

leading question
open question
secondary question
non-question
Correct Answer

What is an open question?
Answer
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a method of listening in
which the listener
encourages a person to
talk without judging or
threatening
What is
1. active listening
 2. passive listening
 3. not listening
 4. thinking about the
grocery list

Correct Answer

What is
active
listening?
Answer

a method of listening in which,
through eye contact and gestures, a
person is encouraged to talk
What is
1.
 2.
 3.
 4.

active listening
sleepy listening
passive listening
ignoring
Correct Answer

What is
passive
listening?
Answer
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A question that allows the
interviewer to initially
determine what the
interviewee does or does
not understand
What is a
1.
 2.
 3.
 4.

closed question
leading question
filtering question
open question
Correct Answer
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What is a filtering question?
Answer
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These types of questions focus on
observable events, including actions
and statements by the respondent
and by others, physical milieu,
objects and their arrangement, as
well as the dress and manner of
persons
What are
1.
 2.
 3.
 4.

objective questions
subjective questions
balanced questions
subject questions
Correct Answer

What are objective questions
Answer

These are commonly used during the
closing of an interview or when the
interviewer does not have any more
prepared questions to ask and the
interviewer believes that some
information may still be available,
even though the interviewee has not
been able to express it.
What is a
1.
 2.
 3.
 4.
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leading question
sweeping probe
ambiguous probe
restatement probe
Correct Answer
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What is a sweeping probe?
If you have not already done so…

Please read the
chapter in Unit 3.
It is full of useful
information on how
to formulate
questions for any
type of interview,
particularly how to
structure
questions.
Discussion

A good lawyer/paralegal
never asks a question to
which he/she does not
know the answer.
Next Week – Unit 4
The client interview and how to
handle the unruly client
Have a great week!