Transcript Communicating with peers

Nursing Assistant Monthly
Communicating with peers
What it means to be assertive
Copyright © 2015 Cengage Learning. All rights reserved.
Three types of communication
 Aggressive: Stems from hostility, anger, or insecurity
 Passive-aggressive: Vague or dishonest; attempts to
avoid conflict
 Assertive: Based on respect for yourself and others
April 2015
Communicating well with peers
Copyright © 2015 Cengage Learning. All rights reserved.
Benefits of assertive communication
 Stand up for your point of view without infringing on the
rights of others.
 Express your thoughts, ideas, and preferences
comfortably.
 Accept compliments graciously.
 Disagree without apologizing or “attacking.”
 Challenge unfair treatment appropriately.
April 2015
Communicating well with peers
Copyright © 2015 Cengage Learning. All rights reserved.
Communication in long-term care
Effective communication helps to:
 Improve patient care
 Promote teamwork
 Create a more pleasant working environment
 Reduce stress
April 2015
Communicating well with peers
Copyright © 2015 Cengage Learning. All rights reserved.
Practical tips to improve communication
 Use open-ended questions: “How do you feel about that?”
 Be present in the moment.
 Use feedback to clarify what you are hearing: “I
understand you feel stressed. Is that right?”
 Use an “I” statement to explain how you feel.
 Avoid using terms like “always” and “never.”
April 2015
Communicating well with peers
Copyright © 2015 Cengage Learning. All rights reserved.
Practical tips to improve communication
 Do not minimize praise. Say “thank you” when you receive
a compliment.
 Don’t apologize unless you have done something wrong.
 Try to keep your facial expression relaxed.
 Don’t discuss conflicts with people who are not involved.
 Deal with conflicts before you get resentful.
April 2015
Communicating well with peers
Copyright © 2015 Cengage Learning. All rights reserved.