Transcript HG067-2.14_Role of a Leader

ROLE OF A LEADER
This product was funded by a grant awarded under the President’s High Growth Job Training Initiative as
implemented by the U.S. Department of Labor’s Employment & Training Administration. The information
contained in this product was created by a grantee organization and does not necessarily reflect the official
position of the U.S. Department of Labor. All references to non-governmental companies or organizations, their
services, products, or resources are offered for informational purposes and should not be construed as an
endorsement by the Department of Labor. This product is copyrighted by the institution that created it and is
intended for individual organizational, non-commercial use only.
COMMUNICATION & LISTENING
TOPICS:
OBJECTIVES:

Communication Model

Understand the communication model

Self assessment
* Responsibility of
the sender

Determine how well you communicate

Learn how to send a clear and concise
message

Determine how well you listen

Enhance your learning skills using best
practices

Overcome barriers

Practice your communication skills

Five Principles of Communication

Listening Assessment
* Responsibility of
the receiver

Listening guidelines

Communication Barriers

Case Studies
2
COMMUNICATON MODEL
Noise
Sender
Feedback
Idea
Begin
Decode
Encode
Reception
Transmission
Feedback
Understanding
Noise
3
RESPONSIBILITIES OF THE SENDER
Read the responsibility and match the statement on page 5 that is most
closely associated with it.
A.
B.
C.
D.
E.
F.
G.
H.
Beware of your own thoughts, feelings perceptions
and attitudes
Anticipate the person’s reaction
Have a clear understanding of what you want the
listener to comprehend
Ask the receiver what support they need from you
Reduce or eliminate distractions
Speak at the listener’s level
Check for understanding
Be aware of your non verbals
5
5 PRINCIPLES OF A CLEAR MESSAGE
1. Relevance
2. Simplicity
3. Definition
4. Repetition
5. Emphasis
.
6
IMPROVEMENT SIGNS

Express support
 Checking for understanding (Not asking “Do you
understand”)
 More specific instructions (avoiding words that may
cause confusion i.e.”a litte bit”, “a couple”)
 Repeat or paraphrase
 Use appropriate body language
 Putting themselves in people’s shoes
 Managing feelings
ROLE OF A LEADER
TOPICS:
OBJECTIVES:

What Leaders Do


Why Leadership is
important



Best Practices of a Leader

Identify the differences of
Leaders and Employees
Provide Instruction
Helping employees know what
is expected
Providing support to team
members
How to be a Role Model
WHY LEADERSHIP IS IMPORTANT
It is not how hard people work
that determines
organizational performance,
but how smart they work.
BEST PRACTICES
DO’S & DONT’S OF LEADERS
Do
1.
2.
3.
4.
5.
6.
7.
8.
9.
Show respect to all
employees
Listen carefully to all
employees needs
Treat all employees fairly
Remain calm in all situations
Show empathy and
sympathy when necessary
Maintain the employees` self
esteem
Defuse gossip
Support the employees
Keep an open mind
Don’t
1. Embarrass employees
2. Participate in gossip
3. Play favorites
4. Place blame on others
5. Speak negatively about an
employee to other employees
6. Spread rumors whether true or
false
7. Discuss an employees`
personal matters with other
employees
8. Be inconsistent when applying
policies
9. Listen without judging
IMPROVEMENT SIGNS
Not allowing bias
association
Treat all employees
equal
Be open minded
Show patience