Transcript Communication II

Improving Communication: How to
Send Messages
 Style- How a person verbalizes his/her message to others
 Closed Style- Communications are definite and discourage
open discussion
 Open Style- Communications are flexible and encourage open
discussion
 Three Types of Closed Communication
Dogmatic
(Rigid & Absolute)
“I” Statements
Commando
(Forcing & Pressuring)
Being Tentative & Flexible
Grandiose
(Exaggerated & All Inclusive)
Use Qualifiers & Tentative
Phrases
Becoming an Effective Communicator
 Be Direct & Straightforward (BE HONEST)
 “We cannot hear what the other is not saying” (Buscaglia,
1992, p. 152).
 Decrease the use of Metamessages
 Clarity
 Be specific perhaps using behavioral terms
 Immediacy
 Timing can make a significant difference
 Supportiveness
 Actively promote understanding for both you and the
listener
 Efficiency
 Eliminate Filler Words
Paralanguage and Body Language
 Paralanguage- aspect of language communication involving
vocal changes and variations in the human voice including:
Rhythm, Inflection & Pitch, Volume, Speed, and Articulation.
 Effects of Paralanguage
 Sensitive vs Insensitive, Hurtful vs Caring, Condescending
vs Equal
 Body Language- the nonverbal aspect of communication
 Up to 55% of message
 Three Areas of Body Language
 Body Movements
 Gestures
 Body Position
Paralanguage and Body Language
 Spatial Relationships (Four Distinct Zones
 Intimate (touching to 18 inches)
 Personal (18 inches to 4 feet apart)
 Social (4 feet to 12 feet apart)
 Public (12 feet or more apart
 Presentation of Self- the attempt to present ourselves to
others so they will see us as we wish to be seen.
 Kinesics- the science of body language