Transcript Class 1 -- Intro Class

What Have I Gotten Myself Into?
 A course focused on how to manage knowledge-based work.
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Professional services, software, R&D, petrochemicals, etc.
Substantial and rapidly growing part of economy (27% of GDP based on persuasion).
Course focuses on means of assessing and improving effectiveness of
knowledge-based organizations and your own productivity.
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First couple of classes on knowledge and strategy --- reading intensive.
Middle set of classes on networks (both group and individual) --- distinguishing skill.
Last set of classes on individual assessments (learning, career, emotional intelligence,
etc.) at both team and individual level --- personal skill.
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Academical Village Network
# of Organizations
0-2
3-4
5+
2
AV Network without Central People
# of
Organizations
0-2
3-4
5+
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4th Year Class Dominates (KA)
Leadership
Succession
Planning
 Decision Making by Pledge Class
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Looking for connectivity within teams in Block 8
Relative
Influence?
KEY
Group 1
Group 2
Untapped
Expertise?
Different
Patterns?
Group 3
Group 4
Group 5
Group 6
Group 7
Group 8
Do you see any problems here? What might a poor
team network look like?
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Baseball Team’s Reliance On The Coaches
Who do you learn baseball-related skills from?
With Coaches
Without Coaches
First-year
Second-year
Third-year
Fourth-year
Fifth-year
Coach
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Captains in Learning and Support
Learning Network
Support Network
Legend
Captain
Others
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De-energizers by Gender
Girls = Blue
Boys = Red
The boys and
girls deenergize each
other about
equally.
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What Have I Gotten Myself Into?
 A course focused on how to manage knowledge-based work.
•
•

Course focuses on means of assessing and improving effectiveness of
knowledge-based organizations and your own productivity.
•
•
•

Professional services, software, R&D, petrochemicals, etc.
Substantial and rapidly growing part of economy (27% of GDP based on persuasion).
First couple of classes on knowledge and strategy --- reading intensive.
Middle set of classes on networks (both group and individual) --- distinguishing skill.
Last set of classes on rapid learning and emotional intelligence (both team and
individual) --- personal skill.
Assignments --- Focus is on things that should distinguish you in the job market.
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Grading (weights and approach), course material (books and learning inventory) & Nov. 5 th!!
Technology and Customer Community Scan --- to create awareness of current ideas.
Social Network Assignment --- to let you do this in your jobs going forward.
Quiz --- to keep up with the reading (have front loaded the reading though).
Participation --- both in class and in your team.
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I look easy going on the surface…
But I hold these ideas “sacred.”
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Getting to Know You
Find someone NOT sitting next to you. Take no more
than 8 minutes to interview each other. Be prepared
to introduce this person by covering the following.
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Name (and what they prefer to be called if different).
Concentration(s).
Work experience (either this summer or other).
Expectations for this class.
Find 2 things you have in common (each of you share one).
Learn one interesting thing about that person!!
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Who Is This Guy?
 McIntire (1989) and Darden (1994) Grad.
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Past eight years have been heavily focused on the topics in this class:
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Started in finance…then went into consulting because I was tired of having to look too serious.
Knowledge management specialist consultant.
Four years prior to UVA spent at IBM directing a program involving more than 60
organizations from a wide range of industries and government.
New book out on the topic
Just organized another 45 organization consortia.
Personal Front:
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I love being here --- though I couldn’t wait to get out!!
Spent most of the summer speaking all over the US.
Have a 6 year old (in a couple of days) and a 3 year old.
Pretty laid back, but don’t leave your team hanging...
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Class Discussion Questions
 Accenture Case
• What is Accenture’s KM strategy? Is knowledge transfer important? How
do they accomplish this via technology?
• In the vignette on page 2-3, what was the issue and how did it get solved?
• What is a Community of Practice?
• What was in Knowledge Xchange? In 1997, how big had it gotten? What
challenges did size of the D-Base pose?
• What Knowledge Management Roles were employed? How many?
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