Transcript Business Process Support Functional Leads

OpenHealth+ Deployment Executive Steering Committee
David Healy, Jim Kidd, Steve Blahy, Brian Thompson, Karen Weinseiss, Rahul Ghai, and
Rick Jeandell
Program Communications
Kristina Iannucci/Christopher Moore
(US)
IT Program Manager
AI: Suresh Kasthuri
(US)
Deployment PMO
Michael Ritson / Steve Blahy
(US)
European Ops Deployment Lead
Kate Banfield
Croydon, UK
Business Process End-to-End Training Functional Leads
Product
Underwriting
Sales
PSS
Service
IHAT
Claim
Provider
Finance,
Treasury
Brough
Cooper
Liagh Miller
Michelle
Bishop
Mike
Harris
Michelle
Alvarez
Stella
George
TJ
Brennan
Patrick
Blackburn
Minshan
Zhang
Angela
Dunn
Luis Arce
Pena
Business Process Support Functional Leads
Key – Primary Program
Individual Locations
US
UK /
Europe
Middle
East
Asia
OH+ IT
Training
Web
Actuarial
Compliance
System
Security
Vanessa
Wilczewski
Angela
Dunn
Martha
DeCost
Jessica
Feldman
Wayne
Lynch
Mike Way
Tatiana
Smolcheska
See Functional Lead Roles and responsibilities on Page 2
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Aetna Inc.
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OpenHealth+ (OH+) Deployment Functional Leads
Roles and Responsibilities
Business Process End to End Training Functional Leads – Roles and Responsibilities
Who: Subject matter experts in a critical business function that is impacted by this program. Based on the structure on slide one Functional Leads
have become our critical subject matter experts for the OH+ deployment and will be involved through deployment for each region to provide process
support and ensure a successful deployment.
Why: The Program Team relies on these Functional Leads for their business expertise and to represent the best interests of their functional area
across all regions. The team has been involved in requirements, acting as a consultant to the IT Team and has been the key tester for user acceptance
testing. Given their interaction from the very beginning of the project they will ensure that end-to-end business processes are working correctly.
What: Functional leads will be responsible for decision making, training support, and a “go to’ resource for new users within their functional location
on day one of implementation (i.e., Claims onsite at our Vendor Partner location in India, Call Servicing in Manila). It will be their responsibility to make
sure the users will have support to answer question and provide guidance how system use and to communicate any issues to the IT Team for
resolution.
Business Process Support Functional Leads – Roles and Responsibilities
Who: Subject matter experts in a critical business function that is impacted by this program that will support the deployment by ensuring that their
functional teams have been trained on required operational processes of the OH+ system and the system is working as planned on day one.
Why: The Program Team relies on these Functional Leads for their business expertise and to represent the best interests of their functional area
across all regions. The team has been involved in requirements, acting as a consultant to the IT Team and has been the key tester for user acceptance
testing. Given their interaction from the very beginning of the project they will ensure that business processes within their functional teams have been
trained and ready to support the Europe Region.
What: Functional leads will be responsible for ensuring all aspects of the technical training support have been rolled out and completed. It will be
their responsibility to make sure the users will have support to answer OH+ Technical questions and provide guidance to the business process end-toend functional Leads on how the system will be used and to communicate any issues to the IT Team for resolution. To ensure that all International
Web Portals are available to members after implementation.
Aetna Confidential – for Internal Use Only
Aetna Inc.
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