POZMAN/PIONIER NOC flash presentation
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Transcript POZMAN/PIONIER NOC flash presentation
PIONIER/POZMAN NOC flash
presentation
TF-NOC meeting
Ljubljana, Feb 2011
Metropolitan Area Network - POZMAN
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Since 1993
220 km of own Fiber Optic Cables in the city of
Poznań
105 connections to R&D institutions & Univ.
Migration to new
technologies
• 1993
- FDDI
• 1995
- ATM
• 2000
- Gigabit Ethernet
• 2005
- 10 Gigabit Ethernet
5 Juniper routers, 1 Cisco router, 44 switches
Similar Metropolitan Area Networks in other Polish
Academic Cities
National Research and Education Network
- PIONIER
PIONIER 4Q2010
MAN
ETH 1 Gb/s
CBDF 10Gb/s
CBDF 4x10Gb/s
2 x 10 Gb/s
(2 )
CBDF 10Gb/s
(under construction)
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Since 2003
4 Juniper routers, 10GEth switch
in each Academic City
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5854 km of own fiber
infrastructure in Poland
763 km of fiber in Germany
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6617 km of fiber in total
Consortium PIONIER with leading role of PSNC
2 NOCs: main in Poznań PSNC, IP NOC in Łódź
Network
What services are your organization offering and maintaining?
• Inernet Service Provider + Peering
• Fiber lease
• Transmission/corporate networks/L2 VPNs
• IPv6
• eduroam
Which tools are you using to manage/monitor the network?
• HP OpenView, TTS (own), MRTG, SmokePing,
LambdaMonitor (own), MediaWiki, WhatsUp Gold, Dude
NOC structure – staff & responsibility
Operators
Parttime workers, often students
• Try to fix the problem following the
procedures
• In case of failure – dispatch the event
to the administrators
• Document all the events in TTS
Administrators
local
remote
Fulltime highly qualified experts and
specialists involved also in other activities
• All above +
• Create, update and maintain the
procedures (using MediaWiki)
• Maintain NMSs (HP OV)
• Maintain network statistics (MRTG,
SmokePing
• Prepare network reports
• Test and deploy new management
applications
NOC structure - staff
8:00
16:00
22:00
Working day
8:00
16:00
Weekend and holidays
22:00
Front end
What types of users are using your network and services?
• Universities, academic and research institutions, commercial
institutions
How does the SLAs or agreements you have with your customers
look like?
• Parameters in SLA: bandwidth, attenuation, guaranteed fixing
time, financial penalty, notification period before planned
maintenance, contact methods
• Formal contact (financial cases)
• Technical contact
Which tools are used to communicate with and keep track of users?
• Telephone, Fax, TTS
Inter-NOC communication
IP NOC
PSNC
TTS,
mail,
phone
TTS,
phone,
mail,
skype
TTS,
mail,
phone
NOC
TTS,
mail,
phone
Phone,
mail
POZMAN
users
Fax,
phone,
mail
PIONIER
services
OTHER
NOCs
PIONIER
users
Documentation
What information do your NOC document?
• Events: connection lost/restored; temperature threshold,
power lost/restored, intrusion alarm, contacts (or just tries)
from/to administrators/clients/providers, actions and
observations (TTS)
• Agreements: ID, parameters, contact data; Customers: full
name, address, technical contact, IP addresses, links to the
statistics; Procedures: how to proceed with different event
types, how to use the tools (eg. TTS labeling), responsibility
of the administrators, map of supercomputers rooms
(MediaWiki)
• Reports monthly & yearly (MS Word + Excel)
Thank you for your attention
http://noc.pionier.gov.pl
http://noc.man.poznan.pl