Transcript CDR billing Presentation by HCL for South Zone

Presentation to BSNL
On
CDR based
Customer Care
& Billing Solution
For South
By
HCL INFOSYSTEMS LTD.
Meeting at Hyderabad on 2nd/3rd July 2007
Agenda
• Solution Architecture
• Hardware sizing for Servers (Application
wise)
• Power supply calculations
• Network Architecture & security set up
• Application Functionality
• Q&A
Solution
Architecture
CRM
Collection &
Mediation
Provisioning System
Solution Stack proposed
Application Software
Server Type
Billing Solution – Kennan CSG
DC Class Servers - HP & IBM
Mediation - Kennan CSG
Blade/Midrange Server HP
Provisioning Oracle - Clarity
Stand-Alone Servers - HP
EAI - Oracle
Security Component
EMS – HP Open view
Data Center Firewall Checkpoint
CRM - Oracle
Intrusion Detection System – Real Secure
Web Self Care - Oracle
Network IDS, Host Based IDS – Real
Secure, Symentec
DQ - BTS Logic
Anti-Virus System - Symentac
RDBMS Oracle
Security Device Management System – HP
Open view
IVRS - Nortel
Networking equipment
Enterprise Reporting Software – G1
Network Component all from CISCO except
Electronic Stapling - G1
Ethernet hub – HCL
IOBAS & FMS (Optional) - Imtec
Ethernet Extender - ATRIE
Hardware deployment
of Servers
Logical Diagram for deployments at BSNL
Redundant Ethernet Network for Public access and Clustering
Management
Console
HP rx3600 T&D Servers HP rx6600 CDOT Servers
HP Superdome Servers + IBM P 595
SAN Director Switches
SAN Director Switches
HP Tape Library
Storage arrays
VTL Array
Edge Servers
HP Proliant DL360G5
& DL580G4 Servers
Deployment of Main Applications on Back End Servers at BSNL South
IBM P595 (1+1)
N+1
Accounting Servers
N+1 Server Pool
( 5HP Superdome)
Main Server Pool
( 6 HP Superdome)
Enterprise Reporting Servers
Mediation Server
Web Self Care Servers
CRM Servers
Provisioning Servers
IBM P595
IBM P595
Billing Servers
DR Servers for EAST
DQ Servers
Inventory Management Servers
EAI Servers
Bill Formatter Servers
HP Superdome
HP Superdome
EMS Servers
NMS Servers
Back up Servers
HP Superdome
IBM P595
Electronic Stapling Servers
Revenue Assurance Servers
Proposed Deployments at BSNL South
Redundant Ethernet Network for Public access and Clustering
Billing
CRM
Mediation
EMS
Backup
Provisioning
Management
Console
Billing
CRM
EAI
EMS
Backup
DQ
HP Superdome Server + IBM P 595HP rx3600 Servers
HP rx6600 Servers
Edge Servers
SAN Switches
HP rx3600
Server
HP rx6600
Server
HP Superdome
Server + IBM P 595
N+1 Servers
Test & Dev
Servers
HP rx3600
Server
HP rp6600
Server
Tape Library
Storage System
VTL Storage
UPS Architecture – South Data Center
Total space required 2000 Sq ft
SBP (Service Bypass Panel): The Inputs to
UPS’s will be provided through SBP
UPS-1
200 KVA
UPS-2
200 KVA
UPS-3
200 KVA
UPS-4
200 KVA
SBP (Service Bypass Panel) : The output
to load will be provided through SBP
BUS-1
SBP (Service Bypass Panel) : The Inputs
to UPS’s will be provided through SBP
UPS-1
200 KVA
UPS-2
200 KVA
UPS-3
200 KVA
UPS-4
200 KVA
SBP (Service Bypass Panel) : The output
to load will be provided through SBP
Data Center Load
BUS-2
DATA CENTER LAYOUT
20
15
30
10
Space for Stairs
& Lift - 300 sq. ft.
Office Area
450 sq. ft.
About 80 to 85 racks with
requirement of about
4000 Sq ft for server area
Visitors Lounge
300 sq. ft.
15
15
Entrance 1
Door
10
Conference
Room
625 sq. ft.
25
Printer
Room
250 sq. ft.
10
Corridor
25
Tape
Store
250 sq. ft.
Transparent Glass Window
Security
Monitor
& Guards
Room
600 sq.
ft.
Workstation
Hall
625 sq. ft.
Total Area = 10900 sq. ft.
Entrance 2
Store Room
200 sq. ft.
10
Dispatch Room
200 sq. ft.
NOC
600 sq. ft.
60
Server Room
3900 sq. ft.
65
15
Telecom Equipment
Room - 200 sq. ft.
10
UPS
Room
400 sq. ft.
20
Generator
Room
400 sq. ft.
Testing
Room
300 sq. f t.
5
10
20
20
Network Architecture
& Security set up
CDR Flow in BSNL Network
PSTN
Switch
X.25
Exchange
Router
(Cisco 2811)
Exchange
Router
(Cisco 2811)
PSTN
Switch
X.25 over
TCP/IP
PE Router
(Cisco
7613)
PE Router
(Cisco
7613)
PSTN
Switch
Exchange
Router
(Cisco 2811)
Aggregation
Router
(Cisco 7507)
IP over MPLS VPN
NIB-2
MPLS VPN
Network
PE Router
(Cisco
7613)
X.25 over
TCP/IP
PE Router
(Cisco
7613)
PSTN
Switch
Exchange
Router
(Cisco 2811)
Aggregation
Router
(Cisco 7507)
PE Router
(Cisco
7613)
PE Router
(Cisco
7613)
PSTN
Switch
PE Router
(Cisco
7613)
GigE
Backbone
Router
(Cisco 7609)
Type-1
Switch
(Cisco 6513)
E3 / STM1 link
Data Center
Router
(Cisco 7513)
PE Router
(Cisco
7613)
Exchange
Router
(Cisco 2811)
PSTN
Switch
Central
Router
(Cisco 7513)
Exchange
Router
(Cisco 2811)
PSTN
Switch
Exchange
Router
(Cisco 2811)
Data Center
LAN
Backbone
Router
(Cisco 7609)
Type-1
Switch
(Cisco 6513)
10/100
Ethernet
Data Center
Router
(Cisco 7513)
X.25
or
IP
CDR Collectors
Detailed Network Connectivity at Data center
CSR’s
Cisco 7609
NIB MPLS
Network
Cisco 7609
Internet
Internet
Cisco 7609
Backbone Router
Cisco
AS5350XM
Cisco 7609
Internet Router
Nortel Alteon 6616
Nortel Alteon 2621
Nortel Alteon 6616
Cisco
3400
Symantec Network Security 7160
AAA Servers
Reverse Proxy
Server
DataCenter Router
Provisioning EAI
Server
Server
DQ
Server
RA
Server
EMS
Server
HTTP Server
Print Ent Reporting
Server
Server
Cisco 6513
Switch Type-1
Cisco 6513
Switch Type-1
Interconnect
FMS Server
Security
Servers
CRM
Server
Mediation Database Billing
Server Server
Server
NACS/DMS IM/AM LDAP
Server
Servers Servers
STORAGE
AREA
Backup Cluster
Server Servers
DNS SMTP & SAN Man.
Gateway Servers Server
NETWORK
E1
SS7
BSNL
BSNL
CTI
Nortel MPS1000
CT Connect
IVR
Call
Logger
Symposium
Call Center
Server (ACD)
Nortel CS 1000
EPABX
Application brief
functionality
1. Revenue Assurance
Product : Connectiva
Model : Onereview
Why to choose Connectiva Revenue Assurance Application ?
• ONEREViEW offers the most comprehensive data acquisition capability
through its Adapter Framework to enable data acquisition from multiple,
disparate sources.
• ONEREViEW also includes the first integrated, modular ETL function
optimized for telecom-specific operations and distributed processing support.
• ONEREViEW adapters enable single data sourcing for multiple simultaneous
targets, including third party solutions. This will allow BSNL to share all the
relevant data that ONEREViEW is polling and collecting with other systems
and applications seamlessly.
• ONEREViEW’s primary strength is its ease of use especially when there is a
change in requirements and new functionality needs to be added to the system
without having to resort to backdoor techniques.
2. Fraud Management System
Product : Neural Technologies
Model : Minotaur
Why to choose Neural Fraud Management System ?
 Minotaur™ Behavioural Models are designed with a sensitive-early architecture
that allows them to generate alerts no matter how soon fraud occurs after the
creation of a new account.

Minotaur™ Behavioural Models offer an adapt-to-feedback facility, which can be
used by the fraud team to provide feedback to a Behavioural Model that generates
alerts for events that, upon investigation, are found not to be fraudulent

Minotaur™ behavioural models continuously adapt their profiles to reflect the
gradual changes in behaviour that characterise normal calling
•
The advanced Fraud Detection Engine lowers the false positive rate (i.e. tickets that
correspond to actual fraud) and also provided detailed information and reasons to
an analyst or investigator as to why calling activity has been flagged as fraudulent.
4.
Convergent Billing & Mediation
Functional Overview – Kenan BP
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data exchange with external systems
customer usage accumulation and rating
correction and reprocessing of errored usage
variable tax rates based on charge type, jurisdiction, account, and location
customer invoice preparation
payments processing from lockbox, credit cards, and electronic funds transfer
invoice formatting and dispatching
financial feeds for general ledger
journalizing of revenue information
3. Bill Formatter, Enterprise Reporting and
Electronic Stapling.
Product : Group1
Why to choose Group1?
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The software enables data connectivity with different system/s to better access
multiple data sources and immediately transform the data into useful information
for Bill Formatting, Electronic Stapling and Enterprise Reporting.
Enable batch and interactive production delivery to streamline production for high
volume or on-demand output.
Enable document archiving and housekeeping to secure BSNL data and documents
for retention and retrieval, in an integrated environment .
The Software has front-end modules for document and /or bill creation and
resources administration, customer care interface for document navigation, output
and delivery management and application administration & monitoring.
The Software generates/retrieves documents from third-party applications to
provide fast and efficient service with instant retrieval of exact replica of
documents reducing call handling time and call backs, improving customer
satisfaction.
5. Directory Assistance: BTSLogic
Advantages of BTSLogic DA
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The BTS-DA search engine can be used by various access points, thus
ensuring that only one logical database is required to be maintained.
•
BTS-Open/Unified Access Layer provides for several points of access to
reach information resources connected to the Unified Access Layer. This
allows the agent to access not only the BTS-DA Search Engine but also to
access a non-BTSLogic DA-database or to access information sources in the
Internet.
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Real time updates: Updates to the BTS-DA search engine are done in realtime, making updates available to agents immediately.
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N+1 fault resilience: The BTSLogic solution is designed for N+1 fault
resilience. The single logical database can be distributed in several copies..
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Sub-second response time: Even most complex search queries are performed
in a fraction of a second. This is done to ensure avoid unnecessary delays in
processing of a customer’s request.
6. Service Provisioning: Clarity
Advantages of Clarity
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Clarity offers an automatically generated logical schematic of the network showing
(level 1) sites and connectivity between sites, (level 2) equipment and connectivity
within site, level 3 equipment configuration (e.g. bay, rack, shelf, slot, card and
port)
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Most other solutions offer minimal inventory and configuration capability relying
instead on the capability provided by network elements. Clarity offers a fully
featured, independent inventory and configuration master managing geographical,
physical and logical inventory and configuration.
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The Clarity product provides a full inventory of equipment in the network and
details the interconnections of those items and circuits, and then associates each
item with real-time status information so that an accurate current view of the
network is maintained in real-time. Clarity auto-discovers the configuration and
status of the enterprise network and then auto-diagrams the information in a
correlated and analysed form.
7. IOBAS – Intec InterconnecT v7
Advantages of InterconnecT
Accurate Accounting of interconnection charges
– InterconnecT v7.1 covers the interconnect business process starting with a collected EDR
and ending with a final, reconciled interconnect charge. InterconnecT v7.1 can handle any
number of national and international agreements. It is multi-currency, Euro compliant
and supports direct as well as cascade settlement methods.
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Increase revenues using volume discounts: InterconnecT v7.1 provides the operator with a
very flexible way of offering volume discounts. Discounts can be tiered or fixed and
applied on time, data or money.
Keep traffic volumes within agreement limits using volume penalties: In order to ensure
that the operator’s own network is not saturated by interconnect traffic volume penalties
can be used. A volume penalty is a reverse discount which is applied if the interconnect
partner enters more traffic than was stated in the service level agreement.
Reconciliation Dispute data Plug-in: InterconnecT v7.1 provides an accurate rating engine
that provides full audit capabilities to substantiate declarations which facilitates dispute
resolution.
The basic aim of an interconnect solution is to:
– Produce an invoice for the calls delivered for another operator
– Validate the invoices received from other operators for the calls delivered
8.Customer Relationship Management: ORACLE/Siebel
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Customer relationship management (CRM) is a broad term that covers concepts
used by companies to manage their relationships with customers, including the
capture, storage and analysis of customer information.
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There are three aspects of CRM which can each be implemented in isolation from
each other:
– Operational CRM- automation or support of customer processes that include a
company’s sales or service representative. This helps in maintaining customer
database and history of contacts. This improves customer interaction and turn
around time is reduced.
– Collaborative CRM- direct communication with customers that does not
include a company’s sales or service representative (“self service”).
Advantages s here include cost reduction, service improvements, etc.
– Analytical CRM- analysis of customer data for a broad range of purposes like
marketing campaigns, managing customer churn, financial forecast etc.
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The Siebel solution will allow BSNL to
– Differentiate from competition through improved customer satisfaction and
deeper understanding of profiles, decision criteria, and behavior
– Turn focused insight about customers and products into strategies and action.
This includes ability to come to market with innovative offers for targeted
segments across multiple sales and communications channels
– Enhance user effectiveness by consolidating all customer information across
systems, streamline & standardizing processes, and providing a unified
desktop to address all service & sales processes for prepaid and postpaid
customers
– Improve sales effectiveness by automating up-sell and cross-sell
recommendations
– Reduce order fallout through flexible service validation & streamlined order
processing of bundled services
– Increase customer loyalty through improved service resolution across all
touchpoints
– Lower IT cost and complexity through flexible, scalable, and proven
architecture & pre-built, industry-specific functionality
9. Enterprise Application Integration: ORACLE
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Enterprise Application Integration (EAI) is the process of linking applications in order to realize
financial and operational competitive advantages.
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When different systems can’t share their data effectively, they create information bottlenecks that
require human intervention in the form of decision making or data entry.
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With a properly deployed EAI architecture, organizations are able to focus most of their efforts on
their value-creating core competencies instead of focusing on workflow management.
Purposes of EAI
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Data (information) integration: ensuring that information in multiple systems is kept consistent. This
is also known as EII (Enterprise Information Integration).
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Process integration: linking business processes across applications.
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Vendor independence: extracting business policies or rules from applications and implementing them
in the EAI system, so that even if one of the business applications is replaced with a different
vendor's application, the business rules do not have to be re-implemented.
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Common facade: An EAI system could front-end a cluster of applications, providing a single
consistent access interface to these applications and shielding users from having to learn to interact
with different applications.
10. IVRS –Nortel
Functionalities :
•Automatic Telephone Fault Booking & Clearance Service application
•Automatic Bill Inquiry Service application
•Automatic Change Number and Bulk Change Number application
•Automatic Trunk Booking application
•Caller message recording (CMR)
•Interactive Commercial Inquiry and Special Services application
•Interactive Connection Availability/Booking Status application
•Outbound Notification application
THANK YOU
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Distribution of Equipment SSA / Exchange wise.
Power supply requirement, input UPS installation requirement.
Peak power requirement and sustainable power requirement.
AC BTU requiement in terms of available with them as compared to that of actually required
Pulse of UPS, if it really matters ( The input efficiency i.e. Output vs input ration. Frequency
variance permitted.
Bandwidth requirement
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Exchange to SSA
SSA to Data center
For CDR as well as that for IVRS
Data center space for server requirement.
Data center space for specialised manpower requirement.
Specification of Data center in terms of Network adminstrator , Security administrator, System
adminisitrator, application administrator, data base adminsitrator, backup administrator, along
with Data center management staff such as UPS, DG set, Access lock, Vender Management,
A/C, supervised by Data center Manager.
Specification in terms of Anti fire resistant roofing, Anti fire resistant flooring, partitioning etc.
Specification of Entry, exit, anti roddents, and distance between data and electrical cabling.
Anti-static flooring with vinyl covered by copper strip earthing.
Data cabling and DTF and MTF requirement both in terms of Data and voice.
The process of equipment lifting.