Transcript Level3x

Waynework, LLC
Network Configuration
Level 3 (TSC)
1-877-453-8353
Network Configuration
• Augusta, GA
– T1 (Voice) Circuit ID: BBDT93929
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Pipeline: 1005GMRG
IP Address: 4.30.48.40/29
Subnet: 255.255.255.248
DNS: 209.244.0.1 / .2
– T3 (Data) Circuit ID: BBDT90218
• Pipeline
• IP Address: 172.16.1.0/24
• Subnet: 255.255.255.0
Network Configuration
• Miami Lakes, FL
– T1 (Voice) Circuit ID: BBDT93939
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Pipeline:
IP Address: 4.30.19.40/29
Gateway: 4.30.19.41
Edgemark: 4.30.19.42
Sonic Wall: 4.30.19.43
Proxy Arp: 44-45
Subnet: 255.255.255.248
– T3 (Data) Circuit ID:
• Pipeline
• IP Address:
• Subnet:
Network Configuration
• Santa Anna, CA
– T1 (Voice/Date) Circuit ID: BBDT93927
• Pipeline:
• IP Address: 172.16.x.x
• Subnet:
Tickets
• 4946132
– Augusta, GA. Opened 7/18/2011. Packet losses and
network IP’s incorrectly programmed into the L3
router located in Augusta. (Voice Network)
– Level 3 switched from AT&T in Augusta 7/22/2011
• 4966739
– 7/27/2011 circuit down (1:55 pm)
– 2:24 pm requested escalation, power cycled router no
change in issue.
– Restored 4/28/2011 at 11 pm
Tickets
• RFO 4973493
– Received RFO, file in email 8/1/2011 and filed
under Level 3 in Exchange.
– Contacted Level 3 to speak to a manager about
our SLA.
• 5088798
– 9/20/2011
– Firewall issue with VOIP phones. Jeff at CommX to
provide IP of servers to pass through L3 firewall.
Tickets
• 5136119
– Oct 10, 2011
– Getting ready for VOIP Hot Cut in FL. Requested L3 to
perform a HC on the circuit prior to hot cut.
– Changing /30 to /29
– Completed IP justification form.
• 5150386 (DF)
– Brief network outage L3 wide, investigating.
• 5338997
– Jan 20, 2012
– Need 64 bit VPN software for Larry C. Only 32 bit available.