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Skills Needed in Billing & RA
BILLING SKILLS
 Understanding business processes
 Understanding process-to-department relationships
 Engaging inter departmental co-operation
 Inter-personal skills
REVENUE ASSURANCE SKILLS
 Technical systems & Business Processes
 Risk assessment
 Audit Methods
 Engaging inter departmental co-operation
2007 ABIS & Associates Ltd
ABIS
Training Objectives Syllabus - Scope
Network Technologies
Services
Regulation
Billing for Services
A comprehensive training syllabus
offering varying degrees of detail
depending on the needs of the recipients
Revenue Assurance & FM
Organisation Factors
2007 ABIS & Associates Ltd
ABIS
Training Objectives Syllabus - Networks
Network Technologies
Services
Regulation
Fixed networks
Cable networks
Mobile networks, CDMA, 2G, 3G, WiFi
IP networks
IMS
Interconnect and Interoperability
FMC
Service provisioning
Billing
Billing for Services
Revenue Assurance & FM
Organisation Factors
2007 ABIS & Associates Ltd
ABIS
Training Objectives Syllabus - Services
Network Technologies
Services
Regulation
Voice
SMS
Data
VoIP
Triple Play
Location Based Services
e-wallet
Content services, content providers and
supply chain management
DRM – access to content, authorisation,
distribution rights
Billing for Services
Revenue Assurance & FM
Organisation Factors
2007 ABIS & Associates Ltd
ABIS
Training Objectives Syllabus - Regulation
Network Technologies
Services
Regulation
Billing for Services
National Regulatory Authorities
Licensing service providers and services
Universal Service Obligations
Consumer Contract law in relation to
Communications Service Providers
Quality of Service obligations and reporting
Data protection and data retention legislation
Billing accuracy legislation
Sarbanes Oxley requirements and compliance
Revenue Assurance & FM
Organisation Factors
2007 ABIS & Associates Ltd
ABIS
Training Objectives Syllabus - Billing
Network Technologies
Services
Regulation
Billing for Services
Revenue Assurance & FM
Organisation Factors
Billing principles
Data entities and flows required for billing
Capturing and processing billable event details
Post-paid / pre-paid billing models, balance top-up
methods, balance transfers
Interconnect settlement principles
TAP protocols
CODIFI
CAMEL
Receivables processing
Credit and debt management
Collections management
End-to-end process integrity requirements
Setting appropriate Key Performance Indicators
Billing performance measurement techniques
Benchmarking billing performance
2007 ABIS & Associates Ltd
ABIS
Training Objectives Syllabus - RA & FM
Network Technologies
Services
Regulation
Billing for Services
Revenue Assurance & FM
Organisation Factors
Revenue Assurance and Fraud definitions
Revenue Assurance and Fraud Management
principles and scope
Opportunities for revenue leakage and fraud
Identifying Key Risk Areas
Setting appropriate Key Performance Indicators
Revenue Assurance measurement techniques
Reporting on Revenue Assurance and Fraud to
achieve performance improvements
Benchmarking Revenue Assurance and Fraud
Management performance
Establishing Revenue Assurance and FM as a
business function
2007 ABIS & Associates Ltd
ABIS
Training Objectives Syllabus - Organisation
Network Technologies
Services
Regulation
Billing for Services
Revenue Assurance & FM
Organisation Factors
Typical organisational structures
Intra business communications media
Inter-personal skills for effective communication
Understanding business drivers to creating effective
business cases
The role and contribution of external agencies, e.g.
NRAs, TMF, GSMA, TUFF, FIINA, CFCA, etc
2007 ABIS & Associates Ltd
ABIS
Training Objectives Syllabus - Billing Levels
Billing for Services Module
F
Example of Foundation,
Intermediate &
Advanced Syllabus
Structure
I
A
Billing principles
Data entities and flows required for billing
Capturing and processing billable event details
Post-paid / pre-paid billing models, balance top-up
methods, balance transfers
Interconnect settlement principles
TAP protocols
CODIFI
CAMEL
Receivables processing
Credit and debt management
Collections management
End-to-end process integrity requirements
Setting appropriate Key Performance Indicators
Billing performance measurement techniques
Benchmarking billing performance
2007 ABIS & Associates Ltd
ABIS
Mapping the Syllabus to Organisational Needs
Marketing
Customer
Services
Network
Operations
Billing
Operations
Finance
Network Technologies
F
F
A
I
F
Services
A
I
I
I
F
Regulation
I
F
F
F
F
Billing for Services
I
I
I
A
F
Revenue Assurance & FM
I
I
I
I
F
Organisation Factors
A
F
F
I
F
F=Foundation level
Training Programme
I=Intermediate level
2007 ABIS & Associates Ltd
A=Advanced level
ABIS