Transcript Overview-of-New-Client-Turn-Up-for

New Client Turn-Up Overview
© Copyright 2012 TONE SOFTWARE CORPORATION
New Client Turn-Up Process
Pre-Requisites
Step 1 - 2 Standard DAP
Configurations for Hardware
Step 2 - DAP Hardware
Sourcing and Lead Process
Step 3 - SPS Personnel for
DAP SW Installation,
Configuration and Shipment
Ready for
New Client
Turn-Up
Process
Step 4 - Process for On-Site
Client Installation for DAP HW
© Copyright 2013 TONE SOFTWARE CORPORATION
New Client Turn-Up Process
New Client Turn-Up Process – Prerequisite Recommendations and
Dependent on Existing SPS Process
Step 1 - 2 Standard DAP
Configurations for Hardware
Step 2 - DAP Hardware
Sourcing and Lead Process
Step 3 - SPS Personnel for
DAP SW Installation,
Configuration and Shipment
Step 4 - Process for On-Site
Client Installation for DAP HW
© Copyright 2013 TONE SOFTWARE CORPORATION
Ready for
New Client
Turn-Up
Process
Prerequisite Step 1: 2 Standard DAP HW Recommendations
1. Small DAP – Assumed Rack Server is Preferred

Monitoring Capacity:
 1 PBX
 10 SNMP Devices
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HW Minimum Specification
Hardware Example – Dell PowerEdge R210 II Rack Mounted Server
Processor
Memory
Hard Drive
RAID Controller
OS
Network Controller
Approximate Cost
Intel Celeron G530 2.4 GHz, 2M Cache, Dual Core
2GB
2 x 500GB 7.2K RPM SATA
PERC S100 RAID 1
CentOS Linux or Red Hat Linux
On-Board Dual Gigabit Network Adapter
$1000
© Copyright 2013 TONE SOFTWARE CORPORATION
Prerequisite Step 1: 2 Standard DAP HW Recommendations
2. Large DAP – Assumed Rack Server is Preferred

Monitoring Capacity:
 10 PBXs – Alarming and Traffic
 100 SNMP Devices

HW Minimum Specifications
Hardware Example – Dell PowerEdge R210 II Rack Mounted Server
Processor
Memory
Hard Drive
RAID Controller
OS
Network Controller
Approximate Cost
Intel Xeon E3-1230v2 3.30 GHz, 8M Cache, Quad Core
8GB
2 x 500GB 7.2K RPM SATA
PERC S100 RAID 1
CentOS Linux or Red Hat Linux
On-Board Dual Gigabit Network Adapter
$1500
© Copyright 2013 TONE SOFTWARE CORPORATION
Prerequisite Step 2: DAP HW Sourcing and Lead Process
Considerations for SPS
1. Will Manufacturer Install Linux or Will SPS?
2. Standardize on Model and Configuration from the Manufacturer
3. Manufacturer Lead Times on New Orders
4. Does SPS want spare units pre-configured for New Clients?
© Copyright 2013 TONE SOFTWARE CORPORATION
Prerequisite Step 3: SPS Personnel for DAP SW Install and Config
Assuming SPS Will Install DAP OS and SW
1. General Linux OS Installation Time – 1 – 2 Hours (Min – Max)
2. DAP SW Installation and Configuration Time – 1 – 2 Hours (Min – Max)

Documented Steps by Tone Software Includes:
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Transfer DAP SW files to the DAP Server
Execute a set of Installation Scripts with Prompts
Install the Certificate Key for Secured Connection
Configure the ReliaTel Host IP and Port
3. DAP System Validation – 2 – 4 Hours (Min – Max)
4. Total Install and Config Time – Approximately 4 – 8 Hours (Min – Max)
5. Total Shipment Process and Timeframe to Client Site – X Days
© Copyright 2013 TONE SOFTWARE CORPORATION
Prerequisite Step 4: On-Site Client DAP Installation Process
Considerations for SPS
1. Process for On-Site Installation for Client
2. On-Site Client DAP HW Installation Requirements



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1U Rack Space (Assuming Dell Server) with Power and Ethernet Drop
1 IP Address with Outbound IP Access to the ReliaTel Server IP Address and 443 Port
A temporary local Keyboard and Monitor for any troubleshooting if-required
IP Access from the DAP Ethernet Interface to the Client Monitored Devices
3. Role of SPS In Walking Client through the DAP HW Install and Connection
4. Administrator Configure and Validate Remote DAP on the ReliaTel Portal
© Copyright 2013 TONE SOFTWARE CORPORATION
New Client Turn-Up Process – Configure Client’s ReliaTel Portal
New Client Deployment
Acquire DAP HW
from
Manufacturer:
X Days
Pitfalls:
1. Lead Times
2. HW Changes
3. HW Defects
Install, Configure
and Validate DAP
HW and SW:
4–8 Hours
Pitfalls:
1. HW Changes
2. HW Defects
3. Connectivity
Ship DAP to
Client:
X Days
Onsite Client DAP
HW Installation
and Validation:
X Days
Configure
ReliaTel Portal
with Client
Devices for
Monitoring:
X Hours
Validate Data and
Final Client TurnUp:
1 Day
Operational
Support
Hand Off
from
Deployment
to Operations
Pitfalls:
1. Timeframes
2. Damages
Pitfalls:
1. Client
Knowledge
2. Meeting
Requisites
3. IP
Connectivity
© Copyright 2013 TONE SOFTWARE CORPORATION
Pitfalls:
1. IP Connectivity
2. IP Troubleshooting
Pitfalls:
1. IP Connectivity
2. IP Troubleshooting
New Client Turn-Up Process – Configure Client Devices & Final Turnup
ReliaTel Device Configuration :
1. Obtain all device monitoring information and requirements

2.
Configure devices for monitoring
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
3.
Utilize Device & User Information templates provided byTone Software
Utilize Tone’s Foundation Kit & Sample Device Templates
Reference Tone’s Quick Start Guide for Device Configuration
Validate Data and Final Client Turn-up – SPS Process
© Copyright 2013 TONE SOFTWARE CORPORATION