Transcript Technical Account Manager

CORPORATE OVERVIEW
Presented By:
Jamie Henderson
Technical Account Manager
CONTENTS
Guyot Technology – Created by Bolivians, for Bolivians!
1. INTRODUCTION
2. MEET THE TEAM
3. OUR SERVICES
What is Guyot Tech?
The great minds of Guyot Tech
Experience world class IT services
4. OUR PORTFOLIO
Success Stories
9. CONTACT US
How to request Guyot Technology’s help
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INTRODUCTION
What is Guyot Technology?
SERVING BOLIVIA’S BUSINESS COMMUNITY
Because IT Should Not Be Difficult
“
At Guyot Technology, we
believe that IT systems and
solutions should be easy to
implement, easy to manage
and above all, cost effective.
That’s why we bring the best
technology and expertise from
around the world to the
Bolivian market. Utilizing the
most modern software, state
of the art hardware and a
hand picked group of experts,
Guyot Technology is a proudly
Bolivian organization, which
understands the needs and
demands of the Bolivian IT
industry. That’s why we are
THE market leader and only
choice when it comes to
Managed IT Services in
Bolivia!
“Any sufficiently advanced technology is indistinguishable from magic.” – Arthur C. Clarke
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FOUR IMPORTANT FACTS
Quick stats of technology usage in Bolivia
4,214,504
3,800,000
7,179,293
Internet Users In
Bolivia
(39% of the
population)
Facebook users in
Bolivia
(35.2% of the
population)
Mobile cellular
subscribers
(71% of the
population)
1.77 Mbps
Average Internet Speed
in Bolivia.
(World average =
3.9Mbps)
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Source: http://www.internetworldstats.com/
WHERE ARE THE PROBLEMS?
Addressing the pain points of corporate IT usage
OUTDATED EQUIPMENT
Many companies in Bolivia are utilizing
outdated hardware and software – Such as
Windows Server 2003 or Windows XP.
(Which are no longer supported by Microsoft
and at risk of attack by Hackers or Malware)
LACK OF CONTROL
Most companies don’t implement user
policies or content control, resulting in
employees spending valuable work time
on non-work related tasks.
LACK OF REGULATION
LACK OF AWARENESS
There are very few laws regulating the use
of technology in Bolivia, which result in low
IT Security and IT usage regulation across
all organizations.
The majority of Internet users are not
educated in topics such as online
safety, putting their company’s IT
infrastructure at risk from Viruses and
Malware.
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THE VALUES OF OUR COMPANY
Our values are based on the highest standards of service in every area
PROTECT YOUR ASSETS
SERVE THE BUSINESS COMMUNITY
Building and maintaining a business is no
easy task in Bolivia. Our solutions bring
peace of mind in one of the most critical
areas of business – Information Technology
CONTINUOUS IMPROVEMENT
Just because your company IT network is
secure and running efficiently doesn’t
necessarily mean that it will stay that way
forever.
Guyot Technology is always
researching the newest developments in
hardware and software and pro-actively
making the best recommendations based
on each individual clients needs.
SERVE
IMPROVE
PROTECT
CONTROL
Building your IT infrastructure is expensive.
Keeping it well protected from online threats
and ensuring longevity on your investment is
what we dedicate ourselves to.
.
CONTROL NETWORK USAGE
With such limited internet speed in Bolivia,
organizations must be careful that all
resources are conserved and used at
maximum efficiency. Guyot Technology will
give you back complete control over your
network usage and internet bandwidth.
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MEET THE TEAM
MEET GUYOT TECHNOLOGY’S TEAM OF ELITE SPECIALISTS
MEET THE TEAM
See what makes up the best of the best
BRIGIDA, PRESIDENT
LAWRENCE, TECHNOLOGY
PARTNER
Brigida is the President of Guyot Technology and a born-and-
Lawrence is President of ETTE – Guyot Technology’s partner company,
raised native of La Paz. Her background, education, experience
based in Washington, DC. He is also Guyot Technology’s consultant for IT
and knowledge of the Bolivian business market are what
solutions and emerging technology. Lawrence’s impressive résumé includes
inspired her to create and manage Guyot Technology. Brigida is
a diverse roster of clients ranging from Fortune 500 companies and Silicon
bilingual, highly organized and highly motived.
She prides
Valley startups to private businesses and non-profit organizations. To ensure
herself on improving and setting new standards of quality in
satisfaction and success for all, Lawrence applies the same level of
Bolivia’s Information Technology industry.
dedication and care to every client, large or small.
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MEET THE TEAM
Guyot Technology’s specialists
Alejandro
Jamie
Helpdesk Manager
• Microsoft Certified
technician.
• Speaks English & Spanish.
• Highly experienced in 2
fortune 100 companies.
• Never gives up until things
are working good and
smoothly.
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Technical Account
Manager
Degree in Advanced IT Systems
from England.
Formerly Project Manager at
Fortune 100 Company.
Speaks English & Spanish.
Huge technology fan and
gamer.
Camila
Catherine
Tier 1 Support
IT Support Technician
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Qualified Electronic Engineer.
Microsoft Certified technician.
7+ years of experience in
different areas of IT support.
Speaks English & Spanish.
Always looking for new ways
to make life easy for
everyone.
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Degree in International Trade
from France.
Previously worked in Fortune
100 Company.
Good level of IT knowledge.
Speaks 5 languages fluently.
Never stops learning about
new technology.
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OUR SERVICES
FIND OUT WHAT GUYOT TECHNOLOGY CAN OFFER YOU
OUR LIST OF SERVICES
Choose from our wide range of high end services
Web Monitoring
Web Protection
On-Demand Tech Support
Our Web Monitoring service
ensures that your internal network
is being used correctly and
efficiently. We also provide you
with reports to show you where
the most traffic is coming from.
Our Web Protection service
ensures that your network stays
protected from external threats
such as Hacking attempts,
Malware, Viruses and Spyware.
Our helpdesk specialists are available to
solve all your IT problems. Whether it’s
hardware or software related, you can call
our experts for help.
Maintenance
Virtualization
Secure Backup Service
Let us handle the complications of
keeping your hardware and
software up to date and fully
optimized.
Take advantage of our Tier 4 Data
Center and host all your systems
securely with us. Save money on
hardware and access your work
from anywhere!
Off-site
backups
with
Guyot
Technology ensures that if the worst
should happen, you won’t lose what
you’ve worked on all these years.
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WEB MONITORING
Ensuring correct practices and reporting problems
The average internet speed in Bolivia is only
1.77 Mbps. Therefore, managing your
bandwidth usage is very important. Our Web
Monitoring technology helps you take control of
your internal IT network and ensure that your
users
are
using
network
resources
appropriately.
We can apply policies to prevent unauthorized
access to selected websites, such as Social
Media, Media Streaming or Adult Content.
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WEB PROTECTION
Keeping your users and network safe
Staying safe online is becoming more of a
challenge recently. Our Web Protection service
will automatically block traffic which it
determines to be a potential threat. Whether
it’s incoming or outgoing, Spyware, Malware
and Adware will be shut out and your
equipment will remain fully protected.
Our Anti-Virus protection system is highly
intelligent and robust. It will detect even the
newest of viruses and quarantine them while
alerting us of the threat.
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ON DEMAND TECH SUPPORT
Expert advice when you need it
Our Help Desk consists of some of the brightest IT
minds in Bolivia. Our professional, courteous staff
are available to answer your questions and solve
your problems when you need them. Whether it’s a
problem accessing your email or a slow running
computer, you can rely on them to identify the
problem and take corrective action.
Our Tech Support is also proactive. If we detect a
problem on your network, our Helpdesk will be in
contact with you immediately to inform you of the
problem and what action we recommend.
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MAINTENANCE
Hardware and software stays current
Hardware and Software maintenance is often
overlooked and rarely done correctly. Keeping
your hardware and software maintained
correctly extends lifetime and keeps everything
running smoothly. It also ensures that your
network stays fully protected and free of
problems.
Our Hardware and Software maintenance
service looks after your investment and helps
you to reduce replacement/upgrade costs,
offering you peace of mind.
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VIRTUALIZATION
See what the cloud can do for you
If you want to completely remove the stress of
purchasing and maintaining expensive hardware and
software, we will provide it for you. Our US-based
Tier 4 Data Center in Ashburn, VA gives you
everything you need to run your business at full
efficiency without the expense of new Servers,
Software and staff to maintain them.
We will put all of your systems in the cloud and keep
them fully protected and maintained. We also
provide full backups of all your data. Whether you
are working from the office, home or your favorite
coffee shop, you have secure access to your data on
demand.
Click to watch the virtual tour of our Datacenter
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SECURE BACKUP
Stay prepared
Secure backups are another area of IT which are
commonly overlooked. Nobody likes to imagine
what would happen in the event of fire, flood or
other disaster. However, you should consider
what would happen to your business in the
event of catastrophe.
Guyot Technology offers a secure, off-site
backup service which will be invaluable if the
worst should happen. With our Backup service,
even if disaster strikes, we can help you get back
on your feet.
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PRICING TABLE
Choose your plan and get started immediately
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BRONZE
SILVER
GOLD
PLATINUM
Bs 35
Bs 70
Bs 210
Contact Us
Monthly
Monthly
Monthly
(Custom Solution)
Monitoring Dashboard
Patch Management
Managed Anti-virus
Web Protection
Team Viewer
BRONZE
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Monitoring Dashboard
Patch Management
Managed Anti-virus
Web Protection
Team Viewer
Proactive Alerts
Support for your IT staff
SILVER
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Monitoring Dashboard
Patch Management
Managed Anti-virus
Web Protection
Team Viewer
Proactive Alerts
Support for your IT staff
PRTG Network Monitoring
Full Helpdesk Support (5x8)
Online Encrypted Backup
Onsite Virtualization
GOLD
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Monitoring Dashboard
Patch Management
Managed Anti-virus
Web Protection
Team Viewer
Proactive Alerts
Support for your IT staff
PRTG Network Monitoring
Full Helpdesk Support (5x8)
Online Encrypted Backup
Offsite Virtualization
Managed Firewall
Vendor Management
Tailor-made solutions
PLATINUM
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Prices are listed on a per-user per month basis
OUR PORTFOLIO
SUCCESS STORIES IN BOLIVIA
BOLIVIA COMPANY A*
A high profile company in La Paz
THE PROBLEMS
A well established import/export company
in La Paz solicited the help of Guyot
Technology in order to analyze their IT
network and provide recommendations on
how to optimize it.
It
was
reported
performance
bandwidth
was
was
that
the
network
slow,
the
internet
running
at
maximum
capacity and some end users were abusing
their internet priveledges.
Guyot Technology spent time on site and
ran a full network diagnostic.
After
monitoring the network traffic, internet
traffic and running full scans on all 6
servers on site, we discovered the source
of the problems.
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*Bolivia Company A is a pseudonym
BOLIVIA COMPANY A*
A high profile company in La Paz
THE SOLUTION
We quickly implemented user policies to
prevent unauthorized access to a preagreed list of website and applied them to a
select group of users.
uninstalled
unauthorized
We remotely
software
and
installed more than 100 missing Windows
patches
as
well
as
updating
each
workstation anti-virus.
We also discovered large security breaches
on the network servers, such as open ports
on public IP addresses and some servers
without the protection of a Firewall. All of
these problems and more were remedied
within one week of diagnosis.
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*Bolivia Company A is a pseudonym
BOLIVIA COMPANY A*
A high profile company in La Paz
THE RESULT
Within one working week, our client had
reduced their daily bandwidth usage by
71%.
Servers worked at optimum efficiency and
securely behind the company firewall.
Secure VPN’s were created for inter-office
connection with failover protocols in place
in the event of one ISP going offline.
Productivity
in
the
company
rose
dramatically and the general manager is
very satisfied with having complete control
of his network, backed up with weekly
network usage statistics and reports.
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*Bolivia Company A is a pseudonym
BOLIVIA COMPANY B*
A high profile company in La Paz
THE PROBLEMS
A large manufacturer in La Paz
contacted Guyot Technology because
its network servers were unstable
and suffering low performance.
Some systems had never had
maintenance performed on them,
and consequently were running very
slowly and affecting productivity.
Guyot Technology visited the
customer site and ran tests on the
servers.
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*Bolivia Company B is a pseudonym
BOLIVIA COMPANY B*
A high profile company in La Paz
THE SOLUTION
After
extensive
testing,
Guyot
Technology’s experts discovered that one
of the servers had 0% disk space
remaining and was running at 90%
fragmentation.
Some virtual servers were over
provisioned and becoming unstable.
Most of the servers had more than 100
patches and updates missing.
Guyot Technology made all necessary
recommendations to the customer IT
department before implementing a onsite and off-site backup service.
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*Bolivia Company B is a pseudonym
BOLIVIA COMPANY B*
A high profile company in La Paz
THE RESULT
After the customer IT department
followed the recommendations of Guyot
Technology, the servers were updated,
defragmented and corrected.
The on-site backup system provides 3Tb
of
additional
storage
while
a
synchronized backup with Guyot
Technology’s Datacenter in the US
ensured that data remained safe.
The customer’s IT network now runs
smoothly and at maximum stability. Our
customer is happy in the knowledge that
their data is secure and recoverable.
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*Bolivia Company B is a pseudonym
CONTACT US
CONTACT US TODAY FOR MORE INFORMATION
STAY IN TOUCH WITH US
WE ARE OPEN MONDAY – FRIDAY, 08:30 – 18:30
Our Location
Our Phone
Email / Website
San Miguel, Calle René Moreno,
#1223, Edificio TCC Center,
Piso 3, Oficina 2
800 104 210
http://Guyot-tech.com
[email protected]