Transcript Unit 09 - Work To Do Home page

Unit 11 – Maintaining Computer Systems
J/601/7329
LO4 - Be able to monitor and
improve systems performance



This unit will give learners an understanding of the role
of an IT services practitioner. Learners will identify that
in the role the IT services practitioner has to be able to
make good judgement based on advantages and
disadvantages of any planned changes to a company
system.
The practitioner will have to be able to monitor and
balance the improvements/ maintenance to the
computer system, without the company having too
much disruption.
The aim of this unit is to introduce learners to the role
and responsibilities of an IT practitioner with a focus on
the field of computer systems maintenance.
Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Learning Outcome (LO)
The learner will:
Pass
The assessment criteria are the pass
requirements for this unit.
The learner can:
1
P1
Explain the issues
organisations must consider
when planning computer
systems Maintenance
P2
Assess the health and safety
risks facing the practitioner
when maintaining computer
Systems
M1 - Identify the precautions
that should be taken during
routine
maintenance procedures
M2 - Create a plan for
scheduled maintenance
Activities
D1 - Explain the benefits to
an organisation of regular
maintenance activities
M3 - Test the functionality of the
system after upgrade
D2 - Compare the
improvements and
restrictions of the upgraded
system against the original
installation
Understand the
organisational issues
related to computer
system maintenance
2
Know how to plan
computer system
Maintenance
P3
Describe a planning
technique that can be used
to schedule
maintenance activities
3
Be able to perform
routine housekeeping
on computer systems
P4
Perform routine
housekeeping on a computer
system
4
Be able to monitor and
improve systems
Performance
P5
Use monitoring tools to
assess system Performance
P6
Improve a system by
upgrading hardware and
software
Scenario
Criteria
Tasks
1
2
3
4
5
6
Merit
For merit the evidence must show
that, in addition to the pass
criteria, the learner is able to:
7
8
9
10
11
12
Distinction
For distinction the evidence
must show that, in addition to
the pass and merit criteria, the
learner is able to:
13
14
Here the learner needs to use monitoring tools to assess the given system and to recommend,
implement, test and evaluate hardware and software upgrades.
Assessment Criteria P5
 The learner should evidence the use of monitoring tools to assess the system performance and
identify how well the system is functioning
Assessment Criteria P6
 The learner should upgrade hardware and software to make identified improvements to a system.
 P5 and P6 could be evidenced using observation records or witness statements including
photographic/ screenshots together with explanations. Videos including documentary would
support the evidence.
Assessment Criteria M3
 Learners must show they can test the functionality of the upgraded system. They will need to
evidence the use of test plans/tables one for each of the software and hardware upgrades.
Screenshots, photographs with details will support the evidence.
Assessment Criteria D2
 Learners should compare the improvements and restrictions of the upgraded system against the
original installation. They could use monitoring tools to demonstrate this, they could look at the
before and after situation showing at least two comparisons one for the software upgrade and one
for the hardware upgrade. This could be evidenced in the form of a report or table to compare the
improvements and screen shots would support the evidence.

Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14




Here the learners will need to be taught to how they can monitor
and improve the systems performance.
Learners will need to be given the opportunity to use diagnostic
tools and utilities to monitor the system. Learners could use the
monitoring tools to demonstrate the before and after situation,
i.e. could look at the files system before and after
defragmentation, deleting temporary internet files.
The learners will need to have experience of upgrading a system
including the hardware and software including looking any
benefits and drawbacks and considerations for the process.
They will need to test the functionality of the system, and
compare the improvements and should discuss as a group and
restrictions from the process or for the upgraded system. Tutors
could also deliver presentations each followed by practical
exercises by the learners.
Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14







After a system has been active for some time, especially your home
computer, things get onto the machine or removed or viewed on the
Internet and stay there until the user removes them or the system has
been cleaned. These slow the machine down. Tools are available for the
managing of these and should be used on a regular basis in order to
improve performance.
Before you start this task you will need to view the system and take note
of the current state, it is important as you will be comparing the
performance of the machine before and after using tools and upgrading
hardware. For this we need to do a system check of the current
computer state.
Click on Start and select Control Panels and Select Review your
Computers Status.
Click on View Performance Information, and click on Rate This
Computer.
The System will then run a performance index on the state of your
machine including Processor, graphics and Hard drive performance.
Evidence this and explain what it means.
Next Click on Advanced Tools and Select Open Performance Monitor,
evidence and explain this.
Then open Generate a System Health Report, evidence and explain this.
Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Next go back to the Control Panels and Select Review
your Computers Status. Click on Open Disk Cleanup and
look at the amount of room that can be saved on your
hard Drive if you delete old files. Evidence this but do not
delete the files.
 Next go to My Computer, Right Click over the C: drive and
select Properties, evidence and explain the result in terms
of space used on the system and the amount available in
terms of what you can still install and what might be
limited on your hard drive because of what is left.
 Finally Download and run a program on your machine
called RegCleaner from Filehippo. Make sure you be
careful with this program or use it under supervision.
 Run it and look at the programs on your machine that no
longer need to be there or should have been removed
already. Evidence this but do not remove anything.
P5.1 – Task 01 - Use a range of simple monitoring tools to
assess system Performance.

Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14



A network manager relies on server monitoring software that can
continuously keep an eye on the system and can detect slow or faulty
components. These monitoring tools can automatically send updates or
activate backups in case of outages caused by server crashes or overloads and
faulty network connections. For instance, to find out the status of a web
server, monitoring software may occasionally send an HTTP request to get a
page. For email servers, a test message might be sent through SMTP and
brought back by POP3. If the status request fails, the monitoring software may
send an alarm message to sysadmin, exclude the problematic server from duty
until it can be fixed, or self repair actions.
Tools that a network manager uses are varied, either part of the Network OS
like Pconcole or Syscon or added programs to run on the OS. The top tools
used include the following:
Nagios - Nagios is considered as one of the most popular open-source (free)
network monitoring application available. It was designed to run under Linux
and Unix. Nagios provides monitoring of network services (SMTP, POP3, HTTP,
NNTP, ICMP, SNMP, FTP, SSH) and host resources (processor load, disk usage,
system logs) among others. Remote monitoring is managed through SSH or
SSL encrypted tunnels. Nagios has an option that gives users the freedom to
develop their own service checks based on needs. When services or host
problems arise, notification will be sent to the one who is in charge of the
network via e-mail, SMS, etc.
Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Zabbix - Zabbix is an enterprise-class monitoring tool that is full-featured and is commercially
supported. It is capable of monitoring and tracking the status of different kinds of network services,
servers, and other network hardware. Zabbix has three primary sections: server, agents and frontend. To store monitoring data, you can use MySQL or Oracle as your database. Without installing any
software on the monitored host, Zabbix allows users to verify the availability and responsiveness of
standard services such as SMTP or HTTP. Monitor statistics such as CPU load, network utilisation and
disk space, an agent must be installed on host machine. Zabbix includes support for monitoring via
SNMP, TCP and ICMP checks, IPMI.
 Cacti - Cacti is a web-based graphing tool that is designed as a complete frontend which allows users
to monitor and graph CPU load, network bandwidth usage, network traffic etc. Cacti allows you to
collect services at pre-set period and graph the resulting data. It is mainly used to graph time-series
data such as CPU load and network bandwidth usage. Cacti can be expanded to monitor any source
via shell scripts and executables.
 Zenoss - Zenoss is a server and network management program that combines original programming
and several open source projects to integrate data storage and data collection processes via webbased user interface. It allows users to monitor availability, configurations, performance and events.
Zenoss is capable of monitoring availability of network devices using SNMP, SSH, WMI, network
services (HTTP, POP3, NNTP, SNMP, FTP) and host resources (processor, disk usage) on most network
operating systems.
P5.2 – Task 02 – Research and explain the functions and purpose of system monitoring tools with
examples and explain their benefits to a network manager to assess system Performance.

Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Now you have looked at the problems that exist on a stand alone machine and how to repair
the basic functions from Task 1, you need to go through the repair programs at hand and
consider their impact.
 To do this you must run the following in sequence:
1. Run a Scandisk through your machine and delete any faults.
2. Run RegCleaner through your machine and remove any old programs that you no longer
need.
3. Run Disk Clean-up from Control panels and remove all temporary files and pre-fetch data.
4. Run Defragmentation through your computer to clear up the file structure.
5. Click on View Performance Information, and click on Rate This Computer.
6. The System will then run another performance index on the state of your machine including
Processor, Graphics and Hard drive performance. Evidence this and explain what it means.
7. Next Click on Advanced Tools and Select Open Performance Monitor, evidence and explain
this.
8. Then open Generate a System Health Report, evidence and explain this.
9. Look at the Hard drive size and compare it to the previous Task 1 setting.
10. When these are all done, you need to compare the improvements to the system from Task 1.
P5.3 – Task 03 – Demonstrate using system repair tools including defragmentation and deleting
temporary files.

Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
For this task you should be given the appropriate hardware in anti-static bags. This
should consist of a Graphics card, Sound Card, Network card. Each stage of this
should be evidenced either as photographs of you setting up the hardware or as a
Video demonstration of the stages.
 The entire process should take about 1 hour and should be done as one steady
stream.
1. Connect yourself with the anti static wrist band and switch off and unplug the
computer.
2. Open the Box and connect up the Graphics Card to the Motherboard, securing it
with a screw.
3. Connect up the Network Card to the Motherboard, securing it with a screw.
4. Connect up the Sound Card to the Motherboard, securing it with a screw.
5. Disconnect the anti static band, power the machine on and using the driver disks
supplied with the hardware components you just installed set them up on the OS.
6. Verify in Control Panels that they are configured properly.
P6.1 - Task 04 - Set up and install the additional hardware and the device drivers for a
network card, sound card and graphics card with evidence.

Graphics Card
Scenario
Criteria
Tasks
1
Sound Card
2
3
4
5
6
7
8
Network Card
9
10
11
12
13
14
BIOS – Built in operating system is a small battery linked to the core of the
motherboard that tells a computer what it is, what CPU, what hard drives,
what kind of motherboard, where the connectors are, what time of day it is.
All computers have one but they seem the least of things.
 The two most common types are Phoenix and Ami, they contain a battery
life of at least 3 years and contain several pages of important information,
specifically hard drive configurations and IRQ allocation. Operating systems
can override the BIOS but this takes extra time and can lead to IRQ conflicts.
 The Bios on the computer can be useful for things other than configuring the
standard IDE ports, IRQ and settings and internal hardware, it can also be
used to configure the Computer Power Settings such as the Stand-By time,
how much power consumption it uses, when to dim the screen etc. to make
the computer more friendly.
 The BIOS is also a dangerous place to allow members of staff to be in, from
there they can turn the Hard Drives off, change the boot configuration to
load from Memory Stick and bypass the OS. For this task you will need to
configure the BIOS for Power Saving mode and Power Management and set
up a password on the BIOS to restrict users from bypassing the system.
P6.2 – Task 05 – Demonstrate configuring the BIOS and editing power
management options for optimum performance. Justify the need and benefits
of doing this.

Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Firmware updates – All hardware comes with a driver disk and drivers that are
supposedly compatible with the OS but these are not always up to date, relevant or
even the best versions of the drivers. Months down the line when the company has
improved the performance of the hardware you purchased, they will put the
updated drivers and firmware drivers on their site.
 Firmware updates, if they work, will increase the data integrity of the device, make
it more compatible, iron out issues the driver may have with other devices and
make the device faster and better. More importantly it is free to do.
 Operating systems - we know what OS’s are by now, the main control of the
computer but OS’s have as many updates as came on the disk. The major updates
are called service packs and are a grouping of all the important updates up to that
point.
 OS updates basically fix the bugs and holes that the original OS has, and they have
many. These are the kind of holes that allow hackers in, that allow viruses and
malware. These are not seen at the time of release because certain people look for
the vulnerabilities in the system and exploit them.
 There are 2 ways to get the Windows updates, manually or automatically so
Windows looks for itself. Both are relevant but most companies use the automatic
update options as a convenience. And it is free.
P6.3 – Task 06 – Demonstrate setting up, configuring and installing Firmware updates
and OS updates performance. Justify the need and benefits of doing this.

Firmware updates
Scenario
Criteria
Tasks
1
Operating systems
2
3
4
5
6
7
8
9
10
11
12
13
14
Memory Management – All OS’s manage their setting automatically according
to how they think you would want your machine. Memory management is one
way to override this setting for more optimal use for certain programs, like
shutting down functions so games can run faster etc.

To change the setting take the following steps:
◦ Go to Control Panel, go to System and Security and select System.
◦ Choose Advanced System Settings
◦ On the Advanced tab, under Performance, click Settings.
◦ Click the Advanced tab, and then, under Virtual memory, click Change.
◦ Clear the Automatically manage paging file size for all drives check box.
◦ Under Drive [Volume Label], click the drive that contains the paging file you want to change.
◦ Click Custom size, type a new size in megabytes in the Initial size (MB) or Maximum size (MB) box, click Set, and
then click OK.

Disk optimisation – This cleans up the system files and other files on your machine so the hard drive has more
free space to spool files to and to configure OS setting. How much room you set the OS backup folder for instance
allows you to maximises the potential of the OS.

Similarly setting the amount of Temporary Internet space from within the browser will maximise its potential
speed. For some people they prefer to split the hard drive through partitioning and then optimise their OS side for
speed and their programs or files side to make it easier to distinguish the difference when cleaning.

Alternatively they go through a process of archiving and deleting files, reducing the size of pictures and videos,
shrinking word files etc. to reduce space taken up.
P6.4 – Task 07 – Demonstrate setting up Memory Management on your System and optimising the Disk for more
optimal settings. Justify the need and benefits of doing this.

Memory Management
Scenario
Criteria
Tasks
1
2
3
Disk optimisation
4
5
6
7
8
9
10
11
12
13
14

Firewall - A firewall is a security-conscious program that sits between the Internet and your
network with a single-minded task: preventing them from getting to us, a security guard if you will.
All network traffic into and out of the System must pass through the firewall, which prevents
unauthorised access to the network. Some type of firewall is a must-have if your system has a
connection to the Internet, whether that connection is broadband (cable modem or DSL), T1, or
some other high-speed connection. Without it, sooner or later a hacker will discover your
unprotected network and tell his friends about it. Within a few hours your system and information
on the system will be toast.

You can set up a firewall using two basic ways. The easiest way is to purchase a firewall application,
which is basically a self-contained router with built-in firewall features. Most firewall applications
include a Web-based interface that enables you to connect to the firewall from any computer on
your network using a browser. You can then customize the firewall settings to suit your needs.

Alternatively, you can set up a server computer to function as a firewall computer. The server can
run just about any network operating system, but most dedicated firewall systems run Linux.
Whether you use a firewall application
or a firewall computer, the firewall must be located between
your network and the Internet. Here, one end of the firewall
is connected to a network hub, which is, in turn, connected to
the other computers on the network. The other end of the
firewall is connected to the Internet. As a result, all traffic from
the LAN to the Internet and vice versa must travel through the
firewall.
Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14

Virus Checker - Every computer user is susceptible to attacks by computer viruses, and using a
network increases your vulnerability because it exposes all network users to the risk of being
infected by a virus that lands on any one network user’s computer. Viruses don’t just spontaneously
appear out of nowhere. Viruses are computer programs that are created by malicious programmers.

The best way to protect your System from virus infection is to use an antivirus program. These
programs have a catalogue of several thousand known viruses that they can detect and remove. In
addition, they can spot the types of changes that viruses typically make to your computer’s files,
thus decreasing the likelihood that some previously unknown virus will go undetected.

You can install antivirus software on each System. This technique would be the most effective if you
could count on all your users to keep their antivirus software up to date. Because that’s an unlikely
proposition, you may want to adopt a more reliable approach to virus protection.

Managed antivirus services place antivirus client software on each client computer in your network.
Then, an antivirus server automatically updates the clients on a regular basis to make sure that
they’re kept up to date.

Server-based antivirus software protects your network servers from viruses. For example, you can
install antivirus software on your mail server to scan all incoming mail for viruses and remove them
before your network users ever see them.

Some firewall appliances include antivirus enforcement checks that don’t allow your users to access
the Internet unless their antivirus software is up to date. This type of firewall provides the best
antivirus protection available.
Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Anti-malware software – This is similar to anti-virus software in that it is designed to block attacks
internally and externally. What they do is look for specific coding within files that allows a program to
access the internet surreptitiously. This is usually spyware, malware and adware. These usually enter
computer systems as cookies, that allows the program to temporarily turn off the firewall and allow a
program to crawl onto the system. When the file becomes active it will then access the Internet to
pass on information.
 An anti-malware program intercepts these external IP calls and blocks them, then tracks the cause
back and will then defend against further attacks by neutralising the external connection abilities of
the program and then quarantining the program and code.
 Examples of such programs are AdAware and Spybot. Because of the increase in malware that is
available, the .dat files of these programs and others are updated when there are new threats. These
programs and others are 99% effective, combined with a good virus checker they are 99.9% effective,
but it is still that 0.1% that gets through. With SSL protection combines this is even more secure.
P6.5 – Task 08 – Demonstrate setting up and configuring Protection measures on your System. Justify
the need and benefits of doing this.
1. Using the downloaded or provided files (if downloaded they will need to be unzipped) run the
setup.
2. Configure the location of each
3. Configure the settings like when to update. Show them working when complete by running a virus
scan, Spyware scan and showing the Firewall and virus checker icon in the right hand corner.

Virus Checker
Scenario
Criteria
Tasks
Antispyware
1
2
3
4
5
6
7
Firewall
8
9
10
11
12
13
14
The reasons for managing the system in this manner is obvious, to make things better and
safer but there are other considerations that stop these measures from happening or
demand better ones.
 Data integrity – Nothing is more important than the files saved on the system, backups,
checks, protections etc. all help to secure these but the integrity of the data is a huge issue. A
company like Sony or Apple would not install a firewall like Zone Alarm and hope this is
enough, they would have multiple SSL firewalls and even they were not enough. Under the
DPA companies have to take all measures possible within reason.
 Costs – Some things are free, AdAware, Spybot, certain virus checkers, scanning, defragging,
deleting files etc. all free, but it takes time to run and do these things and that costs. SSL cost
£500 or more, they are worth it if the amount of time is saved is comparable to the time it
took to run and operate free ones. Companies consider cost more than any other measure.
 Timescales – A network technician if they did not have an SSL firewall would have to
manually install the virus checkers and firewalls on each machine, configure updates, each,
and verify each has been successful. Or they could image it, or RDC it. Network installing is
quicker, time is money and setting targets and finding quicker ways to achieve these targets
saves a company a lot of money and time.
P6.6 – Task 09 – Discuss the company considerations that are made that limit or affect the way
systems are managed, secured and installed in terms of adding hardware and managing utilities.

Data Integrity
Scenario
Criteria
Tasks
Costs
1
2
3
4
5
6
Timescales
7
8
9
10
11
12
13
14
M3.1 - Task 10 - Test a configured computer system for functionality, optimisation, System
construction and configured applications.
 They will need to evidence the use of test tables one for each of the software and hardware
upgrades. Screenshots, photographs with details will support the evidence Test could involve the
following areas of the system or others of your choice but they must be relevant:
Device Drivers
Scandisk and Defragmentation
OS or Software Compatibility
BIOS acceptance
Virus Updates
Default File and Folder Locations
Upgraded Hardware
Language Settings

Test Data Type:
1. Operational (No data as such)
2. Normal (What you would expect to be used)
3. Erroneous (Tests that should produce an error)
4. Boundary (Testing to see if the Screen refuses the highest resolution setting)
5. Extreme (Virus checker, Defragmentaion or Scandisk)
 The learner must evidence that they have tested the configured system for functionality. This must
include the use of a test plan/table which shows the tests, the rationale for the choice of tests,
expected outcomes, actual outcomes and the results of testing. They should include the retesting
of any failures this could be supported by annotated before and after screenshots in evidencing the
results of testing.
Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Test
Number
1
What Am I
Testing
Type of Test
Normal
English
Dictionary in
Word
2
Where
Am I
Testing?
Word
What Am I
Expecting To
Happen
What Did
Happen
When I spell colour
in Word it should
not appear as a
spelling mistake
because of the
dictionary set to US
Spelling
was
correct for
English
Dictionary
Did not
work
therefor…
...
Action
Taken
Evidence
None
needed
Print screen
1 and 2
Explain
the fix
made
Evidence
the failure
of the test
and fixes
applied
The tests need to be varied, there needs to be tests done of Hardware, utilities and
Software each so you should expect about 15 tests altogether of which repairs should
be made to at least two of them.

The page should be landscape for the test table and portrait for the evidence, at least 2
print screens for each test, 3 for the repair, before and after evidence needs to be
provided for those that do not require repairing.
M3.2 – Task 11 – From LO2, complete the Planning documentation and explain how this
has been effective in upgrading and installing hardware and software.

Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Now you have repaired the problems that exist on a stand alone machine understand the basic features of
utility optimisation and you have added three additional pieces of hardware, you need to go through the
repair programs one more time and compare their impact on the system integrity and performance.
 To do this you must run the following in sequence:
1. Run a Scandisk through your machine and delete any faults.
2. Run RegCleaner through your machine and remove any old programs that you no longer need.
3. Run Disk Clean-up from Control panels and remove all temporary files and pre-fetch data.
4. Run Defragmentation through your computer to clear up the file structure.
5. Click on View Performance Information, and click on Rate This Computer.
6. The System will then run another performance index on the state of your machine including Processor,
Graphics and Hard drive performance. Evidence this and explain what it means.
7. Next Click on Advanced Tools and Select Open Performance Monitor, evidence and explain this.
8. Then open Generate a System Health Report, evidence and explain this.
9. Look at the Hard drive size and compare it to the previous Task 1 setting.
10. When these are all done, you need to compare the improvements to the system from Task 1.
D2.1 – Task 12 – Demonstrate using system repair tools including defragmentation and deleting temporary files.
D2.2 – Task 13 - Assess the improved performance of the system against previous settings.
D2.3 – Task 14 – Review the improvements made to the system, critically evaluate at least one of the software
upgrades and at least one of the hardware upgrade.

Computer Performance
Scenario
Criteria
Tasks
1
Speed
2
3
4
Compatibility
5
6
7
8
9
10
Windows Experience Index
11
12
13
14
P5.1 – Task 01 - Use a range of simple monitoring tools to assess system Performance.
P5.2 – Task 02 – Research and explain the functions and purpose of system monitoring tools with examples and explain
their benefits to a network manager to assess system Performance.
P5.3 – Task 03 – Demonstrate using system repair tools including defragmentation and deleting temporary files.
P6.1 - Task 04 - Set up and install the additional hardware and the device drivers for a network card, sound card and
graphics card with evidence.
P6.2 – Task 05 – Demonstrate configuring the BIOS and editing power management options for optimum performance.
Justify the need and benefits of doing this.
P6.3 – Task 06 – Demonstrate setting up, configuring and installing Firmware updates and OS updates performance.
Justify the need and benefits of doing this.
P6.4 – Task 07 – Demonstrate setting up Memory Management on your System and optimising the Disk for more
optimal settings. Justify the need and benefits of doing this.
P6.5 – Task 08 – Demonstrate setting up and configuring Protection measures on your System. Justify the need and
benefits of doing this.
P6.6 – Task 09 – Discuss the company considerations that are made that limit or affect the way systems are managed,
secured and installed in terms of adding hardware and managing utilities.
M3.1 - Task 10 - Test a configured computer system for functionality, optimisation, System construction and configured
applications.
M3.2 – Task 11 – From LO2, complete the Planning documentation and explain how this has been effective in
upgrading and installing hardware and software.
D2.1 – Task 12 – Demonstrate using system repair tools including defragmentation and deleting temporary files.
D2.2 – Task 13 - Assess the improved performance of the system against previous settings.
D2.3 – Task 14 – Review the improvements made to the system, critically evaluate at least one of the software
upgrades and at least one of the hardware upgrade.
Scenario
Criteria
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14