Transcript @Billity™

@Billity™
Technical Presentation
Agenda
• Tecnotree Product Suite and Mapping to eTOM
– Tecnotree Offerings?
• About @Billity
– What is @Billity?
• Product Architecture
– Product Components?
• Technical Architecture
– Technology used in the product?
• @Billity Features
– What features make @Billity so appealing?
Agenda (2)
•
Deployment Model/Architecture
– How to deploy?
•
Hardware and Software requirements
•
Integration Layer
– How does it integrate within the existing ecosystem of a Telco?
•
Scalability
– How does it scale up?
•
Performance Benchmark
– What is the performance? Has it been benchmarked?
Agenda (3)
•
Delivery/Deployment Lifecycle
– What is the typical delivery/deployment timelines?
•
Maintainability & Configurability
– How easy is it to maintain the application and how configurable
is the product?
•
Benefits
– Why this product?
•
Product Road Map
– What features can I expect in future?
Tecnotree Product suite
Connect@billity for partners
Mediation & Provisioning
for the network.
This includes services which manages the roaming and
interconnect partner agreements.
This includes services which
manages the bridge
between the network and
billing system.
Concierge for Channels
This includes services
integrates the multiple
customer informations feed
on a single dashboard.
@Billity, J@NUS, MDX+ for customers
This includes services helps manage various
customer informations, value added services
and billing process.
5
03/04/2017
Presentation name / Author
eTOM™* - Tecnotree solution mapping
Customer Interface Management Process
Mobile Portal
Dealer Portal
Self Care Portal
POS
Customer Care Portal
Customer QoS
Management
Invoicing and Collections
Customer Care Processes
Sales
Order Handling
Problem Handling
Services Development and Operations Processes
Service Planning and
Development
Service
Configuration
Service Problem
Management
Service Quality
Management
Rating and Discounting
Network and Systems Management Process
Network Planning &
Development
Network Inventory
Management
Network Provisioning
Network
Maintenance and
Restoration
Network Element Management Processes
Physical Network and Information Technology
* eTOM ™– Registered Trademark of Tele Management Forum
Network Data
Management
Brief about @Billity (1)
• End to End convergent postpaid billing solution
• Wide range of services supported
• Prepaid and Postpaid Customer Management
• Trouble Ticket/Incident Management
• Credit control and Dunning solution for postpaid customers
About @Billity (2) – Service Convergence
Customer
Wireless
Wire line
IP
DTH
@billity
Single Bill
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Presentation name / Author
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About @Billity (3) – Services Supported
Voice
DSL
GSM
Wire line
Push to Talk
IPTV
GPRS
Broadband
VSAT
Dial-Up
DTH
Web Hosting
CDMA
Video
Leased Lines
VoIP
Data
As long as you have the means to measure the
usage of various services you provide your
customer, we can do the billing.
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Presentation name / Author
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Product Architecture
Current version - @Billity
3rd Party Systems (external)
3rd Party Systems (in-house)
Operator Systems
Customer Care & Billing
Loyalty
Standalone Systems
Credit Back
Billing
Customer Care
Rating
Registration &
Activation
VoMS
Network Elements
Point of Sales
Order Management
Dealer
Management
Trouble Ticket
Management
Inventory
Management
Payments &
Collections
Mediation
Reports
Invoices
Service
Provisioning/
IN Interface
Credit
Bureau
Credit Control &
Dunning
Bank
Interface
Financial Mgt.
system
Fraud
Management
Data
Warehouse
External Third Party Systems
OLPM/
FIS
DMS
ERP System
MNP
Technical Architecture
Thin
Client
Thin
Client
Thin
Client
Thin
Client
Browser Enabled Front-end (user interface)
Salient Feature of the Architecture
HTTP
• n-tier Architecture
• True ‘thin’ Clients
• Multiple Interfacing Standards
• Multiple Rating Engines
• Application Server Scalability
• Centralized Database
IP
HTTP
Web Server
Message Request Broker
Native Function Calls
Appln.
Server 1
Appln.
Server 1
Appln.
Server 1
Native DB Connectivity
Centralized Database
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Presentation name / Author
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Product Features (PF – 1)
• Comprehensive & User Friendly GUI
• Enhanced Security
• Flexible Package Structure
• Efficient Rating Engine
• Pre-emptive Credit Fraud Management
• Convergent Customer Care
• Feature Rich Billing
Comprehensive and User friendly GUI (PF – 2)
•
•
Quick creation of tariff plans and packages
Easy system administration
Enhanced Security (PF – 3)
• MAC Address verification
• Audit trails
• Transaction/process wise user access rights
• X-Directory level based customer management
• Multi-level approvals for financial transactions
• Virtual cash register with supervisor authorization
Flexible package structure (PF – 4)
GSM
Wire line
Package
Package
One Time
ISP
Convergent
Package
One Time
Package
One Time
One Time
Rental
Rental
Rental
Rental
Fixed
Fixed
Fixed
Fixed
Pro Rata
Pro Rata
Pro Rata
Pro Rata
Usage Based
Usage Based
Usage Based
Usage Based
Discount
Discount
Discount
Discount
Usage
Usage
Usage
Usage
Bill Amount
Bill Amount
Bill Amount
Bill Amount
Pre-paid/
Post-paid
Pre-paid/
Post-paid
Pre-paid/
Post-paid
Pre-paid/
Post-paid
Efficient Rating engine (PF – 5)
Rating Methods
Flat
Rating Parameters
Type of Event
Rating Features
Online Rating
Destination
Unit
Time
Zone Based Tariff
Tiered
Day
Threshold
Audit & Recycling of
unprocessed events
Origin
Duration
Variable / Promotion
Tariff
Speed
Volume
Support for Friends & Family
/ CUG / Exception rating
QoS
Package
Reject Rating
No. of Events
Content
Re-rating
Pre-emptive credit fraud management (PF – 6)
Calculate Credit Score
Based on
operator
definable
parameters
Assign Credit
Monitor Usage
CC Schedule 1
 75% -- SMS
Compare
Credit with
Total
Outstanding
 85% -- Call
Take Action
 100% -- Bar
 VIP – No Action
Convergent Customer care (PF – 7)
Call Center
Query
Management
Subscriber
Management
Website
Shops
@Billity
Enhanced
Customer Care
Complaint
Management
Point of
Sales
Registration
Email
Activation
Feature Rich Billing (PF – 8)
Pre and
Post
Billing
checks
Itemized
Bills
Roaming
Billing
Summary
Bills
GL
Interface
Interim
Billing
Discounts
Customized
Promotional
Messages
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Deployment Model
Internal Users
External Users
Business
Service
layer
Admin +
LT Web Server
Post Script
Batch
Reports
Firewall
ESB
Oracle DB
Third Party Applications
Deployment Architecture
Remote User
Application Server
(online)
Application Server
(Batch)
Rating Engines
Packet
Data
Network
LAN
Other Applications
Local Users
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Database
Local Users
Presentation name / Author
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Hardware and Software
• Hardware:
– 64 bit CISC/RISC/EPIC Platform
– SAN
• Software:
– RHEL 4.6, HP-UX, IBM AIX, Sun Solaris 64 Bit
– Windows 2008 Enterprise Server for Reports.
– Oracle Enterprise 10g with RAC and Partitioning
– Business Objects Enterprise XI Professional for Reports
– Tecnotree's Application Server
Integration Layer
• Integrates with external 3rd party systems using the below
methods.
– APIs & Integration
• PL/SQL Functions or Procedures
• Oracle Tables or Views Interface
• Flat files
• XML Interface
• DLL or Active-X Controls ( i.e. for CTI )
• These could be customized based on the requirements
Scalability
Scalability can be for the increase in the subscriber base or for
the number of concurrent users of the application
• Hardware
• Application Servers - Increase in CPU, RAM and Hard disk
• Storage – Additional disk to be added to the SAN
• Database
• Add additional nodes(DB instance) to the RAC (cluster)
• LT App Server
• Increase Licenses
• Increase the No. of Instances
• Application
• Increase the Rating Engine instances
Delivery/Deployment Lifecycle
Month 1
Contract
Sign Off
Month 2
Month 3
Month 4
Month 5
Month 6
Month 7
Month 8
SRS
Customization
Integration &
Testing
UAT &
Training
Go Live, Post
Implementation
Support & Warranty
Configurability and Maintainability
•
Configurability
–
–
–
–
–
–
–
•
Products/offers
Tariffs
User management
Credit control and dunning schedules
Tax Formula and Tax Policies
Financials (viz., Charge codes, G/L Code etc).
Discounts – billing and rating
Maintainability
– Standard APIs : It can be used to develop peripheral functionalities around
the product.
– CDRs : Housekeeping of CDRs using product documentation
– Servers : Restoration, Maintenance and Backup using product
documentation.
– MIS Reports : Additional reports (other than the standard reports) can be
developed using the product ERD.
Benefits (1)
• Faster time to market
– @Billity enables you the rapid configuration and deployment
of new services , thus giving the ability to respond in a
competitive marketplace.
• Lower TCO
– @Billity uses minimal hardware and software as compared to
competition while maintaining world class performance.
• Ease of Integration
– The entire customer life cycle can be managed from a single
platform : the comprehensive set of add on modules and
solutions that are pre-integrated in @Billity ensure that the
costs and hassles of integration are avoided.
Benefits (2)
• Scalability and flexibility
– @Billity is architected for scalability. In addition, its modular
design enables the addition of functionality as required. By
separating the service layer from the customer layer, @Billity
allows the addition of service modules as and when new
services are introduced, rather than making an upfront
investment.
• Credit Control
– Through the online credit management and control feature
suitable segment specific rules can be defined to deal with
different categories of customers and track usage and
payment online. This eliminates revenue losses and reduces
risk. Through the dunning and collection management
feature, you can also speed up collections by making the
process more efficient.
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Benefits (3)
• Better ROI
– @Billity integrates seamlessly with existing enterprise
applications , maximizing the leverage of your investments.
• Single window customer management
– The integration between the billing and Customer
Management modules gives a unified view of the customer,
resulting in better response and service.
Integration – Service Oriented
Customers
CSR
Partners
Enterprise Service Bus
Billing
System
Prepaid IN
System
Trouble
Tickets
Loyalty
Systems
CDR Store
Scalability
Middleware Production
Environment Architecture
Load Balance Proxy
Cluster-1
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Cluster-2
Admin. Server
Admin. Server
WebLogic
Server1
WebLogic
Server1
WebLogic
Server2
WebLogic
Server2
Domain 1
Domain 1
Server 1
Server 2
Presentation name / Author
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Thank You