Transcript IP-Telephony aber sicher!

IP-Telephony ... Yes, please!
Content
• The marketplace
• The company
• Positioning
• Products
• Solutions
• Recommended Product
• Projects and References
• Summary
2
The time is ready!
• Requirements available
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high DSL availability – piecewise highly attractive!
local networks mostly using 100 Mbps
QoS generally supported by IP-Infrastructure
Power over LAN is available or ready to use
• Networking-Giant „pushing“ IP-Telephony into the market
– even non IT-specialists are becoming familiar with IP-Telephony
– IP-Telephony is considered technically mature
• Even traditional PBX manufacturers feel the power and offer VoIP or IPTelephony solutions.
• IP-Telephony: even weak market, strong growth rates
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The time is right!
CeBIT topic 2000:
Farewell for
conventional PBX
technology
Hype
international calls
free of charge
bandwidth
MS NetMeeting
VocalTec
iPhone
crash
bandwidth problems „emerging markets“
Internet/IPTelephony
„emerging
markets“
today
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Good reasons for IP-Telephony
•Price (TCO)
•Rapid implementation
•User friendly
•Expandable
Only one type of wiring!
• Highly attractive for the set-up
of new sites
• Substantially smaller system
and no need for patch panels
• „Add, Move and Changes“ no
change of configuration in case
of relocation
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Administration
• Administration from wherever
an IP connection is available.
• Clear responsibility – only one
person responsible for voice
and data.
• Administration can be
provided internally or by an
external service provider.
• In general very short
response times.
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Immediate Savings
• Only ONE network
• Maintenance, cabling, support, administration,
“adds / moves / changes” within minutes.
• Native IP solution, no additional ISDN board or
CSTA module needed.
• Implementation step-by-step
• soft migration to the new platform
• no service interruption
• reduced risk
• experiences exchange of among the users
• Space requirements
• Little space needed, no patch panels, high flexibility
• Reduced software cost
• Central PBX software (CTI, UMS, ...) can be used everywhere
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Immediate Savings
• Reduced calling cost
• Phone number portability, roaming within the entire campus,
SOHO & branch office solution available
• Outbound call management
• Unified messaging
• Telephone conferences
• Small branch offices
• Centralised call management
• Savings on ISDN-connections
• Internal call free of charge
• Redundancy PBX at the central site
• Reporting, billing, cost management
• Enterprise wide phone cost reporting
• Enterprise wide cost management
• Forecasts of related costs
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Long-term benefits
• Productivity increase through
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User applications
Telephony service features
Unified Messaging
Computer-Telephony-Integration
Personal Assistant
IT-Administration
Web access to the Telephone
• Non-financial
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Customer satisfaction
Staff fluctuation
Geographical flexibility
Competitor-positioning
Fast application development
Convergency applications hard to quantify
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Maintenance contracts
History of maintenance contracts:
1.
analogue: cleaning and lubrication of
2.
ISDN: Software maintenance and
3.
VoIP: network administration for voice
the two-motion selectors contacts
updates
and data
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Content
• The marketplace
• The company
• Positioning
• Products
• Solutions
• Recommended Product
• Projects and References
• Summary
12
The company
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Founded 1997
since 2001 joint-stock company
self-financed – no external capital
all shareholders are forming the
company’s management
• Locations:
– Sindelfingen: headquarters, development,
sales, marketing
– Berlin: development, sales
– Hannover: training, support
– Sweden / Italy: Sales
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The manufacturer innovaphone ...
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for more than 7 years on the market
has an ISDN expertise for more than 18 years
knows customer requirements --- more than 10.000
installations
a pure VoIP company – pure VoIP designed products
no legacy technology available, such as classical voice
modules, etc.
unique product design, which is providing highest
flexibility
innovaphone stands for standard conformity within the
entire product portfolio
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Business model
innovaphone consequently focuses on the development
and utilization of VoIP technologies
Gateway
Gatekeeper
IP-
IPAdapter
Phone
IPPBX
IP
DECT
VoiceMail
CTI /
UMS
(Fax)
B
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G
Y
Know-how
• The existing product family only marks the start of
the know-how utilization
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Content
• The marketplace
• The company
• Positioning
• Products
• Solutions
• Recommended Product
• Projects and References
• Summary
16
Overview: PBX systems
PBX
legacy
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Special know-how
for maintenance
and support
Generally from a
different service
provider
hybrid
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Increased knowhow needed
No trouble among
service providers.
Not economical!
VoIP
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Extended knowhow of the existing
Administrator.
Clear responsibility
Solution from a
single service
provider
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overview: IP-Telephony
IP-Telephony
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PC based
Network based
stable as a PC
and PC-OS
risk for virus
infections
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Cisco Call Mgr.
Swyx
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PBX
more specific: •
on one
network comp. •
stable
Call Mgr.
Express
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dedicated
hybridSolution
classical
components
needed
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Avaya
Alcatel
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Focused just
on the job
stable
dedicated
device
innovaphone
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Classification
PBX-based
Server-based
innovaphone
dedicated System
ISDN
ISDN
GK
GW
ISDN
GW
GW+GK
LAN
Upn
System Phones
LAN
System Phones via IP
+ excellent stability
+ lots of features
+ fully accepted by users
+ manageable service
Mostly proprietary
Limited scalability because_
- mixed solution
- limited applications development
IP-Phone
+ fully scalable via IP
+ pure IP-Solution
+ open for applications development
complex service problems
vulnerable for Hacks and Viruses
dependent on OS-Versions
Servers and OS‘s can be additional
malfunction sources
- PBX features only (at present)
-
LAN
IP-Phone
+ excellent stability
+ fully accepted by users
+ full scalability via IP
+ pure IP-solution
+ open for applications development
+ Hack and Virus resistant
+ minimum service effort
- less than 2.000 PBX features (at
present) – Ethernet environment
Decision criteria: IP-Telephony
• Standardised interfaces and protocols secure own
financial investment.
• Ease of scalability.
• For a high degree of availability watch out for the
basis of System.
• Single responsibility for voice and data
• Verify eventually upcoming requirements:
e.g. for redundancy, SOHO- connections and service
features.
Comparison VoIP-Protocols
Signalisation is realised with two competing methods::
• H.323 by the ITU
• SIP by the IETF
 What are the essential differences?
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Comparison VoIP-Protocols
H.323
• Standardised by International Telecommunication Union
• Umbrella-Standard: contains plenty of sub standards for
specific jobs, such as:
• H.225 – signalling,
• H.235 – security,
• H.450 – service features, ...
• Specification is:
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accurate: resulting in high compatibility
comprehensive: designed for various scenarios
stable: many parts already tested in ISDN solutions
complex: ASN.1 - not text based
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Comparison VoIP-Protocols
H.450
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H.450.1
H.450.2
H.450.3
H.450.4
H.450.5
H.450.6
H.450.7
H.450.8
H.450.9
H.450.10
H.450.11
H.450.12
General
Call Transfer
Call Diversion
Call Hold
Call Pick-up
Call Waiting
Message Waiting Indication
Name Identification
Call Completion Busy Subscriber
Call Offer
Call Intrusion
Common Information Additional Network Services
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Comparison VoIP-Protocols
• H.450 already today containing more service features than
a typical ISDN connection.
• H.450 includes PBX service features, which have to be implemented
on a proprietary basis for a legacy PBX.
-> Secure investment
• Service features of a PBX, such as:
• waiting loop, secretary-function, switch centre,
• LDAP-database connections, on-hold music
• Voice mail, CTI and UMS
are being realised on additional standards, using H.450 as basis.
A modern IP based PBX offers as many service features as a ISDN-PBX,
but without having the need for any proprietary enhancements.
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Service features H.323
Example:
• Basic features, Call Completion Busy Subscriber, conference,
announcement, partner functions, waiting loop with individual
messages, waiting music, access control
• Phone book via LDAP, phone number identification, different ringing
tones, multiple registrations
• HTML configuration, update server, Roll-out-Tool, CAPI, TAPI, XML
• Location concept, redundancy, SOHO-connections, ...
H.323 makes sense for professional PBX‘s. This is where
compatibility and stability combined with a high requirement
for service features.
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But what means ... ?
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Comparison VoIP-Protocols
SIP
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Session Initiation Protocol
Standardised by Internet Engineering Task Force
Current RFC 3261, which now makes RFC 2534 obsolete
More than 40 additional RFC‘s are defining SIP – daily new
are added.
• Some functions are solved in different RFC ‘ s ìn
different ways.
• Text based, developed out of HTTP
• The Specification is simple to implement
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Comparison VoIP-Protocols
SIP
• Relatively simple solutions can be implemented fast
• Functionality of a PBX is too complex for being
controlled with text based messages.
• Large text blocks will be segmented and spend
bandwidth without need.
• RFC 3485 suggests to compress text based controls, no
difference to ASN.1 compression according H.323
• … which makes the controls unreadable and the SIP´s
big advantage is gone!
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Comparison VoIP-Protocols
SIP’s field of application:
• VoIP for Internet Service Provider
• As of today usage makes sense only for private users
• Emergency call (USA 911) and call-tracing not possible
• DSL-connections without telephone contract not possible
• Peer-to-Peer connections such as
• Messaging Systems
• SIMPLE – SIP for Instant Messaging
• User don‘t need to be online permanently
• Extension for Presence
• Missing service features for professional PBX‘s
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Content
• The marketplace
• The company
• Positioning
• Products
• Solutions
• Recommended Product
• Projects and References
• Summary
30
Overview
Gateways
Trunking
Phone
PBX
Adapter
Interfaces
Software
Application
Standards used
• Internet:
– TCP, UDP, DHCP, TFTP, ICMP, SNTP, LDAP, PPP, PPoE, PPTP, MPPE, NAT
• Configuration/ Monitoring:
– HTTP, Java, SNMP
• ISDN Signalling:
– ETSI DSS1, Q.SIG
• Voice over IP:
– H.323, H.225, H.245, RTP, RTCP, RAS, H.450, T.38, H.235
• Quality of Service:
– TOS, Diffserv, IEEE 802.1p / 802.1q
• Power over Ethernet:
– IEEE 802.3af
• Voice coding:
– Voice Activity Detection, (VAD) and Comfort Noise Generation (CNG),
dynamic Jitter Buffer, G.711 A-law, G.711 µ-law, G.723, (5.3 and 6.3
kbps), G.729A
• Echo compensation:
– G.168
Overview
Gateways
Trunking
Phone
PBX
Adapter
Interface
Software
Application
VoIP Gateways - overview
• IP 800:
– 4 x ISDN BRI
– 2 x 10/100 Base TX auto-negotiated
– H.323 compatible
• IP 3000:
– 1 x ISDN PRI
– 10/100 Base TX auto-negotiated
– H.323 compatible
• IP 3000DD:
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Double Density
2 x ISDN PRI
10/100 Base TX auto-negotiated
H.323 compatible
VoIP Gateway IP 800
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4 x ISDN BRI-connection; option for 3x, 2x, 1x or 0x ISDN
2 x Ethernet 10/100-BASE-TX auto-negotiated
Compact Flash
Router functions (PPP, PPPoE)
DSL and VPN support (PPPoE / PPTP)
mountable in 19“ rack (2 devices are forming one rack unit)
platform for innovaphone PBX with up to 200 users
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VoIP Gateway IP 3000
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2 x ISDN PRI connection (E-1, T1) in TE-mode and NT-mode
1 x additional BRI connection (BRI) in TE-mode
1 x Ethernet 10/100-BASE-TX auto-negotiated
Router functions (PPP, PPPoE)
mountable in 19“ rack (one rack unit)
platform for innovaphone PBX with up to 1000 users
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VoIP Gateway IP 3000DD
Two IP 3000 combined in one single devise
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4 x ISDN PRI connections (E-1, T1) in TE-mode and NT-mode
2 x additional BRI connection in TE-mode
2 x Ethernet 10/100-BASE-TX auto-negotiated
Router functions (PPP, PPPoE)
mountable in 19“ rack (one rack unit)
platform for innovaphone PBX with up to 2000 users
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VoIP Gateways in general
All Gateways are characterised through it’s high stability:
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Resistant steel housing
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Moving parts such as fan or hard disks strictly omitted
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A specially for VoIP designed operating system reduces the risk of
instabilities caused through 3rd vender software
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Overview
Gateways
Trunking
Phone
PBX
Adapter
Interfaces
Software
Application
TK-Anlage innovaphone PBX
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PBX software
Based on the hardware
platform of the VoIP
gateways
100% H.323 compatible,
incl. Supplementary
Services according H.450
and security accord. H.235
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TK-Anlage innovaphone PBX
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Interconnectivity of different telephony systems on different locations
(location concept)
Connecting PBX
High system stability through redundant systems and automatic failover
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LDAP access through compatible address directories
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Several intelligent waiting loops configurable
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Access through standardized Interfaces like Microsoft TAPI, VoIP-CAPI and
XML (SOAP-API)
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Access authorization for switch-board, international calls and special area
codes configurable
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USB Phone IP 10
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USB Specification 1.1
Power over USB
Numeric keyboard, redial button,
disconnect und R-button for hold,
retrieve and transfer
Absolutely easy to use !
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IP Phone IP 100
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Multi functional and high end telephone
internal 2 port Ethernet switch
Inline power over LAN according 802.3af
– or external power supply
Phone book: locale, central
and over LDAP server
Numeric keyboard, redial button, 4 short
dial keys, disconnect und R-button for
hold, retrieve and transfer, caller lists, …
Multiple ringing tones
Hands-free function
Multi lingual menu
...
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IP Phone IP 200
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Multi functional and comfortable high end
telephone
internal 2 port Ethernet switch
Inline power over LAN according 802.3af
– or external power supply
Phone book: locale, central
and over LDAP server
Numeric and alphanumeric keyboard,
redial button, disconnect und R-button for
hold, retrieve and transfer, caller lists, …
Multiple ringing tones
Hands-free function
Multi lingual menu
...
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New Product IP250 coming Q2 2005
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Multi functional and comfortable
“high end” telephone
internal 2 port Ethernet switch
Inline power over LAN according 802.3af
– or external power supply
USB interface for extension modules
Phone book: locale, central
and over LDAP server
Numeric and alphanumeric keyboard,
redial button, disconnect und R-button for
hold, retrieve and transfer, caller lists, …
Multiple ringing tones
Hands-free function
Multi lingual menu
...
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IP Adapter IP 21
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2 channel VoIP Terminal Adapter
2 x a/b analogue interfaces
Fax over IP (T.38)
Door entry system function
Music on hold (e.g. connection for CD
player)
Operation with internal and external
gatekeepers
Available in single or dual-channel
versions
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Mini PBX IP 202
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The PBX IP 202 consists out
of:
– an IP phone,
– a VoIP Gateway
with an ISDN BRI,
– a 2 port Ethernet switch,
– and the innovaphone PBX
all in one!
• Especially designed for the connection of SOHO‘s to a
remote PBX.
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IP-DECT System IP 1500
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Consisting out of Gateway, radio-base station and repeater, as
well as handsets (IP 50)
Up to 30 connections simultaneously to the IP network
8 base stations (with extension module up to 16 stations)
a base station supports 4 simultaneous calls
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IP-DECT System IP 600
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Gateway and radio base station in one unit
Supports up to 12 terminals
Up to 6 connections simultaneously to the IP network
Repeater to cover and integrate remote locations
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Overview
Gateways
Trunking
Phone
PBX
Adapter
Interface
Software
Application
Interfaces
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Interfaces and Protocols
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PBX-API
TAPI
CAPI
CDR
LDAP
SNMP
H.323
XML / SOAP-Interface
Microsoft Telephony API
ISDN Interface over VoIP
Call Detail Records
Database access
connection for Management software
Protocol for compatible Products
51
Software interface VoIP-CAPI
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CAPI (Common ISDN API) is an ISDN interface
Allows to beneficially use the vast amount of available ISDN-CAPI
applications over VoIP !
Highly suitable for UMS, ACD and IVR solutions
Features:
– CAPI 2.0 for Windows
– Supporting voice, Fax (T.38) and data
– Supplementary Services
– DTMF
– Fax up to 14,4 kbps, MH, MR, MMR, Polling & Fax on Demand
– up to 240 channels !
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innovaphone PBX Operator console
Active Calls
being Processed
Busy-field
showing the
user activity
Call Waiting
List
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innovaphone SoftPhone
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Voice-Mail-Solution innovaphone mrs
• Powerful Voice Mail Solution for innovaphone PBX
based on H.323
• Simple and fast to install
using „Easy Setup“
• Leaving and retrieving
voice messages
• Administration of personal
voice mail settings via an
internet browser
• Create up to 9 personal
announcements
• Forward voice messages as mail
• Secure telephone access via PIN
Enterprise billing solution SAMwin
• billing solution for innovaphone PBX
• report generator and
management tool.
• Various, configurable
billing reports inside and
via HTML
• Charge logging via
innovaphone PBX CDR
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Unified-Messaging-Solution
IXI-UMS Unified Messaging
-Handle all messages with one single E-Mail application
Mail
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Computer Telephony Integration (CTI)
innovaphone IXI CTI
Pick Up: Simply press the
button to pick-up the call of
colleague.
The button’s colour indicates
the status of the respective
line.
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Easy administration
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Content
• The marketplace
• The company
• Positioning
• Products
• Solutions
• Recommended Product
• Projects and References
• Summary
60
Solution - Trunking
ISDN
Trunk Line
ISDN
Trunk Line
PBX
IP 3000
Internet
PBX
IP 800
IP 800
PBX
ISDN
Trunk Line
61
Solution – PBX expansion
ISDN
Trunk Line
IP 800
IP 200
innovaphone PBX
PBX
IP 200
IP 200
LAN
IP 200
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Solution - Soft migration
ISDN
Trunk Line
IP 800
IP 200
innovaphone PBX
Voice Mail Server
LDAP address data,
HTTP Announcements
IP 200
PBX
IP 200
IP 200
LAN
IP 21
analoge FAX maschine
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Solution - Soft migration
ISDN
Trunk Line
IP 800
IP 200
innovaphone PBX
Voice Mail Server
LDAP address data,
HTTP Announcements
IP 200
IP 200
IP 200
LAN
IP 21
analoge FAX maschine
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Solution - Soft migration
• Instead of changing the complete PBX, the existing PBX can be step by
step extended with VoIP equipment up to the total replacement of the
new technology.
• No change is necessary on the existing configuration of the legacy PBX,
by inserting the VoIP gateways into the already installed ISDN trunk
line.
• Small investments at the begin and limited risk during first tests.
• Staff can be educated step by step.
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Redundant Systems
ISDN
Trunk Line
IP 3000
Active PBX
IP 200
IP 3000
Standby PBX
IP 200
IP 200
Fax
LAN
IP 21
• ISDN trunk bypassed to the
second Gateway
• Standby PBX automatically logs
on to the active PBX - but
doesn’t accept any registrations
as long as the active PBX is
available.
• All user data will be replicated
continuously.
• As soon as the active PBX fails,
the standby PBX takes over all
registrations.
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Redundant Systems
ISDN
Trunk Line
IP 3000
Active PBX
IP 200
Standby PBX
for IP 800
IP 3000
Standby PBX
IP 200
Internet
Router
IP 800
IP 200
Active PBX
ISDN
Trunk Line
LAN
Fax
LAN
IP 21
IP 200
IP 200
IP 200
Solution - Branch office
ISDN
Trunk Line
ISDN
Trunk Line
IP 800
IP 200
innovaphone PBX
IP 202
IP 200
Router
IP 200
Internet
IP 200
IP 200
LAN
Voice Mail Server
Fax
LAN
IP 21
Solution - Branch office
• No PC necessary at the branch office
• Services stay ready, as well if Internet connection fails
• Trunk lines of the head office can be used, in case local trunk
lines are busy.
• All services of the head office can be used transparently, such
as:
– Administration
– Voice Mail Server, Billing
– Central address data base
Solution - SOHO
ISDN
Trunk Line
1.
2.
3.
DSL logon via PPPoE
VPN to office using PPTP
H.323 registration at PBX
IP 800
DSL
IP 200
innovaphone PBX
IP 200
Router
IP 200
Internet
DSL
IP 200
IP 200
IP 200
LAN
IP 21
Analoges Fax-Gerät
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Solution - SOHO
• User remains reachable through company extension
• Call number transfer takes place through company main number
• Internal calls will be done costfree
• All external calls including calls done through home office will be done
throug the comapnies billing contracts
• Home office workers can use all company call services like conferencing,
groupcalls…
• Separate gateway solutions are not neccessary for home office.
Separate Dial-ups are not neccessary
• User has direct access to company data via PC or IP-Phone
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Location concept
ISDN trunk
Tokyo
ISDN trunk
Paris
Prefix 801
Prefix 802
Tokyo
Paris
Internet
Ext. 70
Ext. 61
...
Ext. 20
Stuttgart
Prefix 800
ISDN trunk
Stuttgart
Ext. 71
...
Ext. 59
...
...
VPN
Ext. 60
Location concept
• Central Administration
• Numbering plan common or separate per location being
selected by prefix.
• Locations remain functional, even is the underlying IP
connection fails.
• Multi registration on different innovaphone PBX
• Grouping on top of multi registration (e.g. depart. calls)
• Least Cost Routing - via Prefix into a different city
network (z.B. „802“ „0“ into Tokyo net)
• Central side can be used a redundant Standby System
for another location.
Multi registration
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•
•
•
User can be registered on various terminals simultaneously
… is reachable with own number at all terminals
… is using the phone as from the “own” terminal
… configurable feature as well for the number of
registrations
• Various user can be registered on a single terminal
• This realises indirect login and logout in groups,
good for front-desk or support hotline
Content
• The marketplace
• The company
• Positioning
• Products
• Solutions
• Recommended Product
• Projects and References
• Summary
75
innovaphone compatibility program
• Consequent implementation according standards allows access
to a vast amount of compatible solutions.
• Suggestive enhancements for PBX in the area of Hard- and
Software
• Connected to the innovaphone PBX via protocols or
interfaces
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innovaphone compatibility program
• Compatibility lab at innovaphone established
• After successful testing (incl. eventual adaptations)
a report is produced
• Certificate is granted and published:
– in news letter
– on innovaphone Web page
– Press release (optional)
• Technical contact among both parties ensure
continuation of the compatibility, even after updates.
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innovaphone partner program
• VoIP voice recording with online
storage and central filing
• Unified Messaging with Fax, Voice
Mail, CTI, SMS, conversion und
remote control
• CRM address-, contact- and mail
management
• Computer Telephony Integration
und Call Centre inclusive ACD,
Dialer and Presence Management
• Network analyser tool
• ….
Content
• The marketplace
• The company
• Positioning
• Products
• Solutions
• Recommended Product
• Projects and References
• Summary
79
EnBW Service GmbH
0721/63-xxxxx
INNOVAPHON
E IP 800
GW1 VTG NL Mailand
9432-xxx Test 219
PSTN
Hicom
300
S0
4 x So
S0
GW2 BZ Stockach
9517920-xx
4 x So
INNOVAPHON
E IP 800
GW3 VTG Leipzig
9433-xx
S0
GW3 GSP Mingolsheim
9492-xx
Master
SMD
nein
Hicom
300
ECMA V 1
S2M
K1......K10
1 x So
Hicom
300
INNOVAPHONE
IP 3000
IP
Hicom
300
4 x So
INNOVAPHON
E IP 800
S0
HW IP3000-00-90-33-02-01-37
4 x So
INNOVAPHON
E IP 800
ZS
Karlsruhe
Hicom
300
S0
INNOVAPHON
E IP 800
4 x So
Hicom
300
S0
INNOVAPHON
E IP 800
4 x So
Hicom
300
S0
INNOVAPHON
E IP 800
4 x So
Hicom
300
80
Controlware Case-Study
Profile
• 7.000 employees
• Fast 30 locations
• Revenue 1,8 Mrd. Euro
VoIP with innovaphone
• More then 10 international
locations connected via VoIP
(IP3000)
• Mostly Siemens Hicom
• 5 locations with pure
IP-Phone environment from
innovaphone
Content
• The marketplace
• The company
• Positioning
• Products
• Solutions
• Recommended Product
• Projects and References
• Summary
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innovaphone highlights
• Independent European company
• Real soft migration in inhomogeneous environments
( secure investment)
• Pure VoIP
• Pure Standard conformity up to the terminal
• Technical market leader (unique product concept ....)
• open – OS independent - architecture
• Customer does not buy proprietary manufacturer dependencies
( secure investment)
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Thank you for you
attention!
[email protected]
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