Transcript 2016-CompuCom-PowerPoint Template

TGT-In Store Digital Media (ISDM) Upgrade:
TV Wall Media Player to HDMI, New Specifications
Presented by:
EUE Strategy & Operations
Technical Training Team
EUE Strategy & Operations
Technical Training Team
Version 1.0: Date: 03/02/2016
Course Overview
 Products
 Issues/Resolutions
Repair Strategy; Host Name and VLAN
 Component Breakdown of HDMI Media Player and
Distribution AMP
 Troubleshooting/Diagnostics
 Old ISDM vs New HDMI Configuration – Comparison
 For More Information: TGT-ISDM to HDMI Media Wall
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TGT- TV Wall Upgrade from ISDM to HDMI
Target is updating the
TV wall to (HDMI)
High-Definition
Multimedia Interface
from the existing In
Store Digital Media
(ISDM) Server.
TV wall media
workstations, TV Trac
power strips, TV Trac
brackets, coaxial
cabling, splitters,
amps, combiners, DVD
players and antennas
will all be removed.
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ISDM TV Wall Media
Products
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TV Wall Products
 AK1013 Seneca media player (one per store)
 AX6830 TV HDMI/HDMI DISTRIBUTION AMPLIFIER (4-5 per store)
 AK1011 TV HDMI/HDMI CAT6 TRANSMITTER/RECEIVER (stores with a wall
break) **These parts are now in a service kit (P/N: KIT-ISDM-LYNX)
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ISDM/HDMI Parts KIT (TGTP/N: ISDM-KIT-LYNX)
 The Power strip P/N: TGT-AX6859 (on Slide 5) is not in this part kit.
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TGT TV Wall
Issues/Resolutions
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TGT TV Wall Issues/Resolutions
 Repair Strategy:
 Service strategy will be a Whole Part Kit. (TGTP/N: ISDM-KIT-LYNX)
 Software:
 The reload process will be CT-builds. The software has not provisioned or pushed
down to stores currently.
 If Techs have a software issue; contact Compucom tech support and this team will
escalate to Tier 2 TGT tech support.
 Host Name and VLAN:
 The Media player host name is TXXXXDMP0001 and it is on VLAN 50 (TXXXX= TGT
Store Number)
 The Virtual Server is TXXXXIDM0001
 Volume
 The middle row of TVs; in each section volume will be set at a level that is just audible.
The volume of all other TVs are set to off.
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Component Breakdown of
HDMI Media Player and
Distribution AMP
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Media Player and Distribution Amp Connections
 AK1013 Seneca Media player connections:
 The power cable should be connected to 24/7 power receptacle.
 The Cat 5e patch cable goes from the network port to the network wall port.
 The Mini display port goes to HDMI In port on the distribution amp.
 AX6830 Distribution AMP connections:
 The distribution amp is connected to 24 hour power.
 The integrated power strip will go to the closest EMS power outlet that powers off the
TV’s.
 The TV’s power is connected to the integrated power strips
 The HDMI DA output cables go to the TV’s HDMI 1 port if possible but may be on other
ports.
 The TV’s will be set to match the “HDMI port” that was used on the TV during installation.
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Cables for Source Media Player and Distribution Amp
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Cable Connections for Additional Distribution Amps
 There are 4-6 Distribution Amps located on the TV wall which are daisy chained
starting from the source distribution amp.
 Two of the HDMI cables are labeled interconnect and are used to connect the
amps together. (The installer may have a used a different HDMI cable than the
one indicated in the diagrams.)
 Connect HDMI Out from Source distribution Amp to HDMI IN on the next
distribution amp.
 Connect the Integrated power strip to the closest EMS power outlet that powers
off the TV’s.
 Connect Distribution Amp power cord to outlet/integrated power strip.
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System Center Configuration Manager (SCCM)
 Caution: Techs supporting should not log on the Media player:
 SCCM Remote Control & Remote Desktop are both available on the Seneca
players, with Windows 8.1. Techs won’t be able to validate playback as it will only
show a desktop screen and not the content playing. (CC Techncial Support
Functions only; FOC)
 If CC Tech Support SCCM remote control’s into the device and stops the player
software what will be seen via the SCCM Remote control session will be showing
on every TV on the TV wall.
 If CC Tech Support performs Remote Desktop Protocol (RDP) into a player it will
stop the player and show a windows “Control + Alt + Delete” screen on every TV,
so both of these aren’t recommended during normal store business hours; unless
a Tech is onsite to troubleshoot.
 CC Support Techs can verify if the TV wall is playing content by looking at the
PTZ camera in Electronics via TVS to see; if it playing content or call the store
directly and speak with a Team Member (TM) in Electronics.
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TGT TV Wall
Troubleshooting and
Diagnostics
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Troubleshooting the HDMI TV Wall
Problem/Symptom
Probable
Cause
Resolution
TV’s are showing a Host name and
MAC with a blank IP address
Network
Cable
connection
1.
2.
3.
No Video/Audio Playback-Entire TV
Wall
No power
to media
player
Source
Media
player has
to be
powered
on every
morning.
No power
to the
HDMI
distribution
amp
1.
2.
3.
4.
5.
1.
1.
2.
3.
4.
5.
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If display is showing device info (Hostname, IP, MAC, etc.) but IP
is blank reseat check the network connection at the back of the
device, are the NIC lights on and flashing?
No – Reseat the network cable at the player and the wall
Restart the device and wait for player info to update (takes 15 –
30 seconds after device info appears)
Verify media player is plugged into 24-hour power outlet.
Verify media player power indicator LED is illuminated
Reseat the power cable at the wall (24x7 power) and on the back
of the player.
If it still not powering on verify that wall outlet is providing power.
If still no power order a media player
Verify media player is plugged into 24-hour power outlet.
Verify HDMI distribution amp is plugged into 24-hour power
outlet
2. Verify the source fixture distribution amp power indicator LED
is illuminated
3. If it still not powering on verify that wall outlet is providing
power.
Try a working outlet.
If still not powering on replace HDMI distribution amp power
supply
Troubleshooting the HDMI TV Wall, Con’t…
No Video/Audio PlaybackEntire TV Wall
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Lost sink
between
media
player and
source
fixture
HDMI
distribution
amp
1. Open HDMI distribution amp cover to verify input sink LED is illuminated
2. Verify Mini DisplayPort cable to distribution amp is properly connected
3. Disconnect-reconnect Mini DisplayPort to HDMI cable from the HDMI
distribution amp
4. Reset source fixture HDMI distribution amp
5. You should see a Target bullseye appear on the screen shortly after the
device is powered on, if not hook device up directly to a single monitor
bypassing the HDMI distribution system to identify point of failure (device,
HDMI distribution, etc.)
5. Replace Mini DisplayPort to HDMI cable
6. Replace HDMI distribution amp
Troubleshooting the HDMI TV Wall, Con’t…
No Video Playback to a Portion of TV
Wall
No power to HDMI
distribution amp
No Video Playback to a Portion of TV
Wall
Lost sink from upstream
HDMI distribution amp
No Video/Audio Playback-Single TV
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HDMI distribution amp in
“Update” mode
TV not set to proper
input
HDMI cable disconnected
or damaged
Lost sink between HDMI
Distribution Amp and TV
1. Verify HDMI distribution amp power supply is plugged into DA fixture
power strip
2. Ensure DA fixture power strip switch is plugged in and in the “on”
position and the outlet is providing power.
3. Verify HDMI distribution amp power indicator LED is illuminated
4. Replace HDMI distribution amp power supply
1. Open HDMI distribution amp cover to verify input sink LED is illuminated
2. Verify HDMI distribution amp interconnect cable from upstream HDMI
DA is properly connected
3. Reset HDMI distribution amp
4. Replace HDMI interconnect cable
5. Replace HDMI distribution amp
1. Locate “Update-Normal” operation switch and slide to “Normal” mode
1. Set TV input to corresponding HDMI cable connection.
1. Open HDMI distribution amp cover to verify input sink LED is illuminated
2. Replace HDMI cable between HDMI distribution amp and TV
1. Open HDMI distribution amp cover to verify output sink LED is
illuminated for the TV connected
2. Verify HDMI cable between distribution amp and TV is properly
connected
3. Reset source fixture HDMI distribution amp
4. Replace HDMI cable
5. Replace HDMI Distribution Amp
New TV Wall HDMI
Distribution in Target
Stores with a Wall Break
TV Wall HDMI Distribution in Stores with a Wall Break
Within Target Electronics
Dept. located most often
on the back wall, this TV
Wall Display with the
double door located in
the center; is where
Technician will locate the
HDMI Distribution Media
Hub.
The Old Media Server
was located in several
different areas. Inside the
corridor approximately
12’-15’ up on the wall;
The Electronics locked
merchandise cage; the
Receiving Dept or
Network Control Room.
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HDMI TX/RX Cat6a Installation Overview
 In stores with a wall break between TV’s there will be Lynx Extenders for both
the Transmitter and Receiver.
 A Cat6 cable will be connected directly to the Transmitter and Receiver modules.
 The power strip cord plugs into the nearest EMS power outlet.
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HDMI TX/RX Cat6a Installation Overview, Con’t…
 Transmitter Connections:
 The transmitter module is installed on the same side of the wall break as the Media Player.
 Connect the power supply to the transmitter module and plug it into the HDMI DA power strip.
 The HDMI cable from the HDMI DA ‘output port connects to the transmitter module HDMI ‘input’ port.
 Locate the Cat-6 cable and plug it into the ‘HD-BaseT’ port on the transmitter module
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HDMI TX/RX Cat6a Installation Overview, Con’t…
 Receiver Connections:
 Connect the power supply to the receiver module and plug into power strip.
 Locate the HDMI cable from the HDMI DA ‘in’ port and connect it to the Receiver modules HDMI
‘output’ port.
 The Cat6 cable is plugged into the receiver modules ‘HD-BaseT’ port
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HDMI Equipment Pictures
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Troubleshooting – TGT Wall Break Stores Only
Problem/Symptom
No Video/Audio
Playback-Door break
sections
Probable Cause
Cat 6a cable disconnected
or damaged
HDMI cable disconnected
or damaged
Lost sink between HDMI
Tx/Rx Baluns
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Resolution
1. Verify Cat6a cable is plugged into both the
transmitting and receiving HDMI/Cat6a baluns
2.
Verify the sink LED is illuminated on both the
transmitting and receiving HDMI/Cat6a baluns
3. Replace Cat6a cable
4. Replace both transmitting and receiving HDMI/Cat6a
baluns
1. Open HDMI Distribution Amp cover to verify input
sink LED is illuminated
2. Verify the sink LED is illuminated on both the
transmitting and receiving HDMI/Cat6a baluns
3. Power cycle HDMI/Cat6a baluns by unplugging
power supply from power strip, reinstall power
supply
4. Reset HDMI distribution amp
5. Replace HDMI cable between HDMI distribution amp
and HDMI/Cat6a balun(s)
1. Open HDMI Distribution Amp cover to verify output
sink LED is illuminated for the TV connected
2. Verify the sink LED is illuminated on both the
transmitting and receiving HDMI/Cat6a baluns
3. Power cycle HDMI/Cat6a baluns by unplugging
power supply from power strip, reinstall power
supply
4. Reset HDMI Distribution Amp
5. Replace both transmitting and receiving HDMI/Cat6a
baluns
Old ISDM vs New
HDMI Configuration –
Comparison
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Old ISDM vs New HDMI Configuration-Comparison
 TGT-ISDM to HDMI Media Wall
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Old ISDM vs New HDMI Pictures
This Photograph is the Target new
HDMI ISDM that will be located on
the TV Wall replacing the ISDM
Workstation; easy to access and
easier to troubleshoot and repair.
In this Photograph is the
TV Wall ISDM Workstation;
this is being removed and
replaced with the new
specification.
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Target Old ISDM Servers (Being Removed)
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HDMI TX/RX Cat6a Installation (Virtual Server)
This New TGT- HDMI Protocol is easy to install, diagnose
and troubleshoot. The Old ISDM Server has been removed,
which eliminates the need for using a store ladder for service!
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THANK YOU!
For more information, contact:
EUE Strategy & Operations Technical Training Team