Transcript here - Faulkner Hospital

Brigham and Women’s
Faulkner Hospital Voice
Over IP Phone Conversion
Carol Shapleigh PMP
Integrated Network and Communications
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VOIP – What is it, and Why do we need it?

VoIP – Voice over IP (Internet Protocol) – is simply the transmission of voice traffic
over IP-based networks
Current PBX Systems are End-of-Life
 No Investment by Telecom Manufacturers in Legacy Voice systems
 Spare parts are refurbished and are increasingly becoming less available
 Fewer Trained Technicians
 Increased Risk of a Multi-Day Outage Increases
Capacity Issues with Current Systems and Associated Costs
Consumer-Driven Capabilities Moving into the Enterprise
 Reach-me-anytime, e-mail, IM/chat, presence, personal directories, all consumer
driven technologies, are now available in the commercial space
Disaster Recovery and Enterprise Redundancy
 SRST – Survivability of up to 250 phones vs currently the 16 today
Integrated Network and Communications
Other Considerations to migrate to VoIP

PHS Architecture
 Primary and backup servers split across datacenters
 Voicemail servers split across datacenters

Advanced features and services – you now have a baseline infrastructure to provide
add-on services such as:
 Mobility/Wireless
 Soft-Phones – Phone on your PC

Follow me services – Your office phone can be on your soft-phone, hand-held Wifi
phone, phone at home and your smartphone

Call Center services – call centers can become virtual and have Agents stationed
anywhere in the network including at home

Use of SIP – Session Initiation Protocol
 Reduces Carrier toll rates by 43%
 Allows integration to other Unified Communications systems. I.e. Voalte,
Vocera, Lync
Integrated Network and Communications
TDM to VoIP Migration Project - Status
 Over 52,000 phones have been deployed
 Decommission plan is underway
 Spaulding VoIP Migration in progress
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Integrated Network and Communications
Schedule of Events
 BWFH Kick Off Meetings – May 2016
 Data Collection & Verification – May 2016 75% complete
 Training – Week of the go live
 Phone Placement – 1 week prior to go live
 Go Live – Thursdays between 4:00AM to 6:00AM
 Go-Live Support– Day of cut
 Initial Support Onsite – Project Manager/ Project
Specialist/Technicians/Engineer
 Phone deployment from June 6 to September 30
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Integrated Network and Communications
Employee Information Sessions
Wednesday, May 11
2 to 3 pm
Monday, May 16
9 to 10 am
Tuesday, May 17
11 am to 12 noon
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Integrated Network and Communications
Project Team
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John Wright BWFH Telecom Manager
Vencom – BWFH Cable provider
Justin Flateau – BWH NetEng
Carol Shapleigh VoIP Project Manager
Rob Webber – Cisco Architect PHS Telecom
Moe Kidane – Cisco Engineer
Andrew Samsel – Lead Technician
Alex McMahon – Technician
Integrated Network and Communications
Cisco 8841
• Color Display
• 5 Programmable Buttons
• 4 Softkeys
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Integrated Network and Communications
Cisco 8851 and Expansion Module
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Integrated Network and Communications
Color Display
USB Port
Bluetooth
Expansion Module Compatible
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36 Programmable Keys
2 Pages/18 Each
Data Collection Process
 Initial data loaded onto a spreadsheet program.
 Technicians walk the floors to validate the phone/fax
 Data is merged with existing Nortel data
 Information is given back to have it validated by a site
contact.
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Integrated Network and Communications
Data Collection
Last Name
First Name
(Or Description for
(Leave Blank
General use phone) if for General Use)
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Department
Building
Floor
Office/Rm Number
Jack
Number
10-Digit (PBX)
Existing Phone
model
New Phone
model
Special Needs
Accessories
PBX TN
PBX Model
ACUTE
Acute ER
Emergency Departmant
A1
1
ACUTE
A-889
1200030276 M2616-DS
7861
212 0 14 15
2616
Attending #1
Alpha
Emergency Departmant
A1
1
ED
A885
1200032046 M2616-DS
7861
196 0 04 05
2616
RN desk 4-5
Alpha
Emergency Departmant
A1
1
A885 G/P
1200032047 M2616-DS
7861
196 0 04 06
2616
Desk RM12
Alpha
Emergency Departmant
A1
1
ED
NURSES
STATION
H259
1200033272 M2616-DS
7861
228 0 01 10
2616
Attending #2
Alpha
Emergency Departmant
A1
1
Alpha
NA
1200033359 M2616
7861
160 1 01 14
2616
Registration
Alpha
Emergency Departmant
A1
1
ACUTE
A897
1200033609 M2616-C
7861
148 0 06 04
2616
Desk Rm11
Alpha
Emergency Departmant
A1
1
ACUTE
A892
1200033932 M2616
7861
100 0 04 13
2616
Nurse
Alpha
Emergency Departmant
A1
1
ASB-104
A879
6175253081 M2616-DS
7861
228 0 01 02
2616
RN desk 1-2
Alpha
Emergency Departmant
A1
1
ASB-104
H266
6175253089 M2008
7861
196 0 07 10
2616
Surg Res Desk
Alpha
Emergency Departmant
A1
1
ED
H262
6175253180 M2616-DS
7861
196 0 07 11
2616
Near Exam 9
Alpha
Emergency Departmant
A1
1
Emergency Room A883
6175253182 M2616-DS
7861
036 0 08 15
2616
Charge Desk
Alpha
Emergency Departmant
A1
1
NA
6177325518 M2616
2616
Alpha
Emergency Departmant
A1
1
A877
6177325983 M2008-D
160 1 08 04
2616
Spec. Desk
Alpha
Emergency Departmant
A1
1
ACUTE
A883
6177325983 M2616
7861
7962 &
Module
7962 &
Module
152 1 10 14
Spec. Desk
Alpha
BETW TRAUMA
1&2
160 1 08 03
2616
PA desk
Alpha
Emergency Departmant
A1
1
Alpha
A894-02
6177328099 M2616
7861
132 0 00 11
2616
RN Desk 12
Alpha
Emergency Departmant
A1
1
Alpha pod
A896GP
6177328511 M2008
7942
152 0 02 09
2008
Remove from Cut
Ambulance
Emergency Departmant
A1
1
ED
99
6177325626 M2008-DS
7942
132 1 14 02
2008
Emily?
Bravo
Emergency Departmant
A1
1
URGENT
76
1200033964 M2616
7861
112 0 11 05
2616
Resident Station
Bravo
Emergency Departmant
A1
1
Bravo
NA
6175253082 M2616
7861
108 0 14 10
2616
RN Desk 42-43
Bravo
Emergency Departmant
A1
1
BRAVO
G-982
6175253084 M2616-DS
7861
040 1 06 06
2616
Resident Station
Bravo
Emergency Departmant
A1
1
BRAVO
705-094-A1-116 6175253086 M2616-DS
7861
032 0 08 09
2616
Integrated Network and Communications
Active Directory
Wav file
Logon
External
Caller ID
Department Interviews
 Main Phone Numbers
 Voicemail Menu
 Partners Login ID– VM users only
 Security Lines
 Intercom Groups
 Speed Dials
 Emergency Labels
 Call Pickup Groups
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Integrated Network and Communications
Training
 Available on Wednesdays
(Gutierrez Medical Staff Lounge)
 One hour per class
 All are encouraged to attend
 In addition to live training, users may go to
http://pulse.partners.org/ipphones to learn about the
phones at their own pace.
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Integrated Network and Communications
Phone Placement Day
 Phones are placed and tested by technicians.
 Please have users leave their headsets on desk.
 (Technicians will connect and test.)
 Current phones will continue to work
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Integrated Network and Communications
Important points to note
Voicemail:
 Voicemail will be upgraded with a new access
number. TBD
 Instructions will be provided
 Best practice is to set up prior to go live.
 Old voicemail accounts will be kept for 30 days.
 Can have your voice messages go to your email
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Integrated Network and Communications
Questions?
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Integrated Network and Communications