Transcript Loss of a central office - Florida Chapter of NENA

ENP Study Group
Mock Exam A (Answers)
BROUGHT TO YOU BY: THE FLORIDA NENA EDUCATION COMMIT TEE
1. Traditional Telephone Topology consists of what 4
components?
A.
B.
C.
D.
Central Office, Tandem or Access Tandem, radio
tower, end office
Tandem or Access Tandem, Facility or facilities,
central office, PSAP
C. End office, tandem or access tandem, facility or
facilities, or CO’s.
PSAP, end office, tandem or access tandem, radio
tower
1. Traditional Telephone Topology consists of what 4
components?
A.
B.
C.
D.
Central Office, Tandem or Access Tandem, radio
tower, end office
Tandem or Access Tandem, Facility or facilities,
central office, PSAP
C. End office, tandem or access tandem, facility or
facilities, or CO’s.
PSAP, end office, tandem or access tandem, radio
tower
2. Which of the following is NOT one of the 6 key areas that
dispatcher compliance is calculated using AMPDS.
A.
B.
C.
D.
Case Entry Interrogation
Chief Complaint Section
Pre-Arrival Instructions
Call Taker Follow Up
2. Which of the following is NOT one of the 6 key areas that
dispatcher compliance is calculated using AMPDS.
A.
B.
C.
D.
Case Entry Interrogation
Chief Complaint Section
Pre-Arrival Instructions
Call Taker Follow Up
3. Which of the following features can be delivered to or
used by both i3‐capable and legacy PSAPs:
A.
B.
C.
D.
Geospatial call routing
Texting
Images (pictures)
Location information
3. Which of the following features can be delivered to or
used by both i3‐capable and legacy PSAPs:
A.
B.
C.
D.
Geospatial call routing
Texting
Images (pictures)
Location information
4. Selective Routing is the process by which 911 calls are
delivered to a specific PSAP based upon:
A.
B.
C.
D.
Street address of the caller
ESN of the caller
Area code of the caller
Municipality of the caller
4. Selective Routing is the process by which 911 calls are
delivered to a specific PSAP based upon:
A.
B.
C.
D.
Street address of the caller
ESN of the caller
Area code of the caller
Municipality of the caller
5. The Loss of a Selective Router will cause the following
issue/issues to a PSAP.
A.
B.
C.
D.
Loss of communication between the PSAP and the
911 network
Loss of ANI and Call Routing services
Loss of a Tandem Switch
Loss of Dial Tone
5. The Loss of a Selective Router will cause the following
issue/issues to a PSAP.
A.
B.
C.
D.
Loss of communication between the PSAP and the
911 network
Loss of ANI and Call Routing services
Loss of a Tandem Switch
Loss of Dial Tone
6. The wireless network equivalent of a wireline network
central office is a:
A.
B.
C.
D.
Cellular Central Office (CCO)
Mobile Selective Router (MSR)
Mobile Switching Center (MSC)
Wireless Telephone Office (WTO)
6. The wireless network equivalent of a wireline network
central office is a:
A.
B.
C.
D.
Cellular Central Office (CCO)
Mobile Selective Router (MSR)
Mobile Switching Center (MSC)
Wireless Telephone Office (WTO)
7. The feature that separates Basic 911 from Enhanced
911 is:
A.
B.
C.
D.
Selective routing
ANI
ALI
ANI/ALI
7. The feature that separates Basic 911 from Enhanced
911 is:
A.
B.
C.
D.
Selective routing
ANI
ALI
ANI/ALI
8. If a call center receives more calls that its resources can
handle at any given time, the overflow of calls routed to
another agency is called:
A.
B.
C.
D.
Contingency routing
Alternate routing
Default routing
Agency to agency transfer
8. If a call center receives more calls that its resources can
handle at any given time, the overflow of calls routed to
another agency is called:
A.
B.
C.
D.
Contingency routing
Alternate routing
Default routing
Agency to agency transfer
9. CAMA’s original purpose was:
A.
B.
C.
D.
To deliver 9-1-1 calls to the PSAP
To bill for toll calls
To connect end offices
To provide ten-digit ANI
9. CAMA’s original purpose was:
A.
B.
C.
D.
To deliver 9-1-1 calls to the PSAP
To bill for toll calls
To connect end offices
To provide ten-digit ANI
10. A ____________ system transmits the message over
more than one transmitter.
A.
B.
C.
D.
Simplex
Simulcast
Local loop
Dedicated
10. A ____________ system transmits the message over
more than one transmitter.
A.
B.
C.
D.
Simplex
Simulcast
Local loop
Dedicated
11. ____________ provide trunk to trunk switching and
usually do not connect directly to the customer lines.
A.
B.
C.
D.
Central Offices
Selective Routers
End Offices
SS7 Signaling System
11. ____________ provide trunk to trunk switching and
usually do not connect directly to the customer lines.
A.
B.
C.
D.
Central Offices
Selective Routers
End Offices
SS7 Signaling System
12. Load testing is utilized for what?
A.
B.
C.
D.
UPS
Generators
CAD
Mapping
12. Load testing is utilized for what?
A.
B.
C.
D.
UPS
Generators
CAD
Mapping
13. The predominant method deployed for Wireless
Phase II 911 call delivery is:
A.
B.
C.
D.
Call Path Associated Signaling (CAS)
Hybrid Call Path Associated Signaling (HCAS)
Non Call Path Associated Signaling (NCAS)
Duplex Call Path Associated Signaling (DCAS)
13. The predominant method deployed for Wireless
Phase II 911 call delivery is:
A.
B.
C.
D.
Call Path Associated Signaling (CAS)
Hybrid Call Path Associated Signaling (HCAS)
Non Call Path Associated Signaling (NCAS)
Duplex Call Path Associated Signaling (DCAS)
14. AN IP network or IP Virtual Network that is used for communications
between PSAP’s and among other entities that support, or are supported
by PSAP’s in providing emergency call handling and response is called:
A.
B.
C.
D.
ESINet
Legacy PSAP Gateway
Emergency Call Routing Function
Emergency Services Routing Proxy
14. AN IP network or IP Virtual Network that is used for communications
between PSAP’s and among other entities that support, or are supported
by PSAP’s in providing emergency call handling and response is called:
A.
B.
C.
D.
ESINet
Legacy PSAP Gateway
Emergency Call Routing Function
Emergency Services Routing Proxy
15. On a Phase I call (CAS) how many digits are delivered
to the PSAP through the Selective Router?
A.
B.
C.
D.
20 Digits
14 Digits
10 Digits
7 Digits
15. On a Phase I call (CAS) how many digits are delivered
to the PSAP through the Selective Router?
A.
B.
C.
D.
20 Digits
14 Digits
10 Digits
7 Digits
16. Which of the following specifically describes the
Phase II ANI Number?
A.
B.
C.
D.
Pseudo ANI (pANI)
Emergency Services Query Key (ESQK)
Emergency Services Routing Digit (ESRD)
Emergency Services Routing Key (ESRK)
16. Which of the following specifically describes the
Phase II ANI Number?
A.
B.
C.
D.
Pseudo ANI (pANI)
Emergency Services Query Key (ESQK)
Emergency Services Routing Digit (ESRD)
Emergency Services Routing Key (ESRK)
17. Preparing an SOP to cover loss of service to your PASP
in a disaster should occur in what stage of the Emergency
Operations Plan?
A.
B.
C.
D.
Response
Recovery
Planning
Preparedness
17. Preparing an SOP to cover loss of service to your PASP
in a disaster should occur in what stage of the Emergency
Operations Plan?
A.
B.
C.
D.
Response
Recovery
Planning
Preparedness
18. The X,Y location is derived by ___________ on a
network based system.
A.
B.
C.
D.
GPS
DGPS
Triangulation
WiMax
18. The X,Y location is derived by ___________ on a
network based system.
A.
B.
C.
D.
GPS
DGPS
Triangulation
WiMax
19. Which of the following features can be delivered to or
used by both i3‐capable and legacy PSAPs:
A.
B.
C.
D.
Geospatial call routing
Texting
Images (pictures)
location information
19. Which of the following features can be delivered to or
used by both i3‐capable and legacy PSAPs:
A.
B.
C.
D.
Geospatial call routing
Texting
Images (pictures)
location information
20. To ensure that calls entering the ESInet contain a
routable civic location, before sending call to the ESInet
origination networks use the:
A.
B.
C.
D.
Policy Routing Function (PRF)
Emergency Call Routing Function (ECRF)
Location to Service Translation (LoST) Protocol
Location Validation Function (LVF)
20. To ensure that calls entering the ESInet contain a
routable civic location, before sending call to the ESInet
origination networks use the:
A.
B.
C.
D.
Policy Routing Function (PRF)
Emergency Call Routing Function (ECRF)
Location to Service Translation (LoST) Protocol
Location Validation Function (LVF)
21. The Border Control Function (BCF) provides the
following elements:
A.
B.
C.
D.
Location Validation Function (LVF)
Emergency Call Routing Function (ECRF)
Protocol Interworking Function (PIF)
Border Firewall
21. The Border Control Function (BCF) provides the
following elements:
A.
B.
C.
D.
Location Validation Function (LVF)
Emergency Call Routing Function (ECRF)
Protocol Interworking Function (PIF)
Border Firewall
22. Customer records from the 9-1-1 extract of the
service order system are compared to the MSAG in the
DBMS to create these files:
A.
B.
C.
D.
ALI records and SRS records.
ALI records, ANI records, and SRS records
ALI records, SRS records, and error records
ALI records and ANI records.
22. Customer records from the 9-1-1 extract of the
service order system are compared to the MSAG in the
DBMS to create these files:
A.
B.
C.
D.
ALI records and SRS records.
ALI records, ANI records, and SRS records
ALI records, SRS records, and error records
ALI records and ANI records.
23. Under the FMLA, an “eligible employee must be granted, in total, up to
_______ weeks of unpaid leave during any twelve-month period for
specific medical reasons as outlined in the act.
A.
B.
C.
D.
6
10
20
12
23. Under the FMLA, an “eligible employee must be granted, in total, up to
_______ weeks of unpaid leave during any twelve-month period for
specific medical reasons as outlined in the act.
A.
B.
C.
D.
6
10
20
12
24. Which of the following characteristics is not common
within the ESZs:
A.
B.
C.
D.
Secondary PSAPs
Locality Name
Serving Telephone Company
Fire Protection Agency
24. Which of the following characteristics is not common
within the ESZs:
A.
B.
C.
D.
Secondary PSAPs
Locality Name
Serving Telephone Company
Fire Protection Agency
25. The geocoding (address matching) process assigns
what information to tabular data stored with addresses?
A.
B.
C.
D.
TN and ESN
Latitude and Longitude
ANI, ALI, and ESN
Street Name, House Number Range, and ESN
25. The geocoding (address matching) process assigns
what information to tabular data stored with addresses?
A.
B.
C.
D.
TN and ESN
Latitude and Longitude
ANI, ALI, and ESN
Street Name, House Number Range, and ESN
26. The communications equipment in a telephone
central office has been damaged and is unable to process
calls. This situation best describes:
A.
B.
C.
D.
Loss of a central office
Loss of a tandem switch
Isolation of an end office
Loss of a PSAP facility
26. The communications equipment in a telephone
central office has been damaged and is unable to process
calls. This situation best describes:
A.
B.
C.
D.
Loss of a central office
Loss of a tandem switch
Isolation of an end office
Loss of a PSAP facility
27. The series of activities that utilize data from and the relations built
between the following sources within the DBMS can be referred to as a
“Relational Database” scheme:
A.
B.
C.
D.
MSAG, ANI, and NIEM
MSAG, ANI, and ALI
MSAG, ALI, and ESN
ANI, ALI, and GIS
27. The series of activities that utilize data from and the relations built
between the following sources within the DBMS can be referred to as a
“Relational Database” scheme:
A.
B.
C.
D.
MSAG, ANI, and NIEM
MSAG, ANI, and ALI
MSAG, ALI, and ESN
ANI, ALI, and GIS
28. An item considered a capital expense would be:
A.
B.
C.
D.
911 CPE
Office Supplies
Public Education Materials
Operator Salaries
28. An item considered a capital expense would be:
A.
B.
C.
D.
911 CPE
Office Supplies
Public Education Materials
Operator Salaries
29. After the E9-1-1 system goes live to the public, PSAP personnel should
use this form in reporting trouble and data error conditions:
A.
B.
C.
D.
MSAG Ledger
TN Assignment Form
SOI Record Update Form
ANI/ALI Inquiry Form
29. After the E9-1-1 system goes live to the public, PSAP personnel should
use this form in reporting trouble and data error conditions:
A.
B.
C.
D.
MSAG Ledger
TN Assignment Form
SOI Record Update Form
ANI/ALI Inquiry Form
30. Which act was the first in a series of laws passed by Congress which
gave Federal sanction to the right of labor unions to organized and strike,
and to use other forms of economic leverage in dealing with
management?
A.
B.
C.
D.
Equal Employment Opportunity Act
Clayton Act
Norris-LaGuardia Act
Taft-Hartley Act
30. Which act was the first in a series of laws passed by Congress which
gave Federal sanction to the right of labor unions to organized and strike,
and to use other forms of economic leverage in dealing with
management?
A.
B.
C.
D.
Equal Employment Opportunity Act
Clayton Act
Norris-LaGuardia Act
Taft-Hartley Act
31. Latitude is?
A.
B.
C.
D.
Lines that are called meridians
Is the distance from the Prime Meridian
The Y coordinate
Lines that run north and south
31. Latitude is?
A.
B.
C.
D.
Lines that are called meridians
Is the distance from the Prime Meridian
The Y coordinate
Lines that run north and south
32. _______________ involves a comprehensive program that includes assistance to
individual states in developing programs that would lead to the establishment of the
predetermined and selected trained teams of individuals who can be mobilized quickly
and deployed to assist communications centers during disasters.
A.
B.
C.
D.
NEMA
FEMA
TERT
NENA
32. _______________ involves a comprehensive program that includes assistance to
individual states in developing programs that would lead to the establishment of the
predetermined and selected trained teams of individuals who can be mobilized quickly
and deployed to assist communications centers during disasters.
A.
B.
C.
D.
NEMA
FEMA
TERT
NENA
33. The ________________is meant to be used in conjunction with other
Contingency Planning Documents to assist the PSAP to better prepare for and
react to a disaster situation with the end goal being that the PSAP remains
operational.
A.
B.
C.
D.
NENA’s PSAP Survivability OID
National Incident Management System
Federal Emergency Management Agency
Telecommunications Emergency Response Team.
33. The ________________is meant to be used in conjunction with other
Contingency Planning Documents to assist the PSAP to better prepare for and
react to a disaster situation with the end goal being that the PSAP remains
operational.
A.
B.
C.
D.
NENA’s PSAP Survivability OID
National Incident Management System
Federal Emergency Management Agency
Telecommunications Emergency Response Team.
34. In an I3 environment, when a call is originated from a
legacy wireline or wireless provider the first signaling and
media interconnection point is called the:
A.
B.
C.
D.
LPG
LNG
ESRP
LVF
34. In an I3 environment, when a call is originated from a
legacy wireline or wireless provider the first signaling and
media interconnection point is called the:
A.
B.
C.
D.
LPG
LNG
ESRP
LVF
35. Choosing the best possible solution for a type of
situation based on common sense is an example of a:
A.
B.
C.
D.
Physical skill
Interactive and social skills
Clerical skill
Cognitive Skill
35. Choosing the best possible solution for a type of
situation based on common sense is an example of a:
A.
B.
C.
D.
Physical skill
Interactive and social skills
Clerical skill
Cognitive Skill
36. A radio system where all users share the same
radio frequencies to send and receive messages is a:
A.
B.
C.
D.
Trunked radio
Conventional
Spectrum
Simulcast
36. A radio system where all users share the same
radio frequencies to send and receive messages is a:
A.
B.
C.
D.
Trunked radio
Conventional
Spectrum
Simulcast
37. What percent of trainees do not complete the
training process?
A.
B.
C.
D.
10%
15%
25%
30%
37. What percent of trainees do not complete the
training process?
A.
B.
C.
D.
10%
15%
25%
30%
38. Ultra high frequencies include:
A.
B.
C.
D.
10-30 KHz
300-3000 KHz
300-3000 MHz
3-30 GHz
38. Ultra high frequencies include:
A.
B.
C.
D.
10-30 KHz
300-3000 KHz
300-3000 MHz
3-30 GHz
39. The third phase of new equipment acquisition is:
A.
B.
C.
D.
Planning and Implementation
Needs Assessment
Procurement
Request for Information
39. The third phase of new equipment acquisition is:
A.
B.
C.
D.
Planning and Implementation
Needs Assessment
Procurement
Request for Information
40. This type of device converts voice to a digital
signal.
A.
B.
C.
D.
Repeater
Vocoder
Binary code
Control channel
40. This type of device converts voice to a digital
signal.
A.
B.
C.
D.
Repeater
Vocoder
Binary code
Control channel
41. A ____________allows a radio system to provide
coverage over a greater distance.
A.
B.
C.
D.
Repeater
Master controller
Portable radio
Differential Global Positioning System (DGPS)
41. A ____________allows a radio system to provide
coverage over a greater distance.
A.
B.
C.
D.
Repeater
Master controller
Portable radio
Differential Global Positioning System (DGPS)
42. Timely and objective feedback to an employee is
part of:
A.
B.
C.
D.
Quality Improvement
Quality Assurance
Quality planning
Adverse Actions
42. Timely and objective feedback to an employee is
part of:
A.
B.
C.
D.
Quality Improvement
Quality Assurance
Quality planning
Adverse Actions
43. The piece of equipment that determines which
channel that will be used on a trunked radio system is
called:
A.
B.
C.
D.
Repeater
Satellite receiver
Transmitter calculator
Master controller
43. The piece of equipment that determines which
channel that will be used on a trunked radio system is
called:
A.
B.
C.
D.
Repeater
Satellite receiver
Transmitter calculator
Master controller
44. A commonly used chart to manage a project is
called a:
A.
B.
C.
D.
Gantt Chart
Distribution Chart
Composition Chart
Histogram
44. A commonly used chart to manage a project is
called a:
A.
B.
C.
D.
Gantt Chart
Distribution Chart
Composition Chart
Histogram
45. An RFP is typically used when purchasing:
A.
B.
C.
D.
Radio Systems
Vehicles
Towers
Architectural Services
45. An RFP is typically used when purchasing:
A.
B.
C.
D.
Radio Systems
Vehicles
Towers
Architectural Services
46. The term ___________ contract is used when local entities
are permitted to purchase commodities at the government
contract price without seeking competitive quotes or bids.
A.
B.
C.
D.
Associated
Augment
Piggyback
Annex
46. The term ___________ contract is used when local entities
are permitted to purchase commodities at the government
contract price without seeking competitive quotes or bids.
A.
B.
C.
D.
Associated
Augment
Piggyback
Annex
47. Prior to a vendor submitting a RFP/RFB, a conference may be
held to permit face to face discussion between the agency and
prospective vendors to clarify the RFP/RFB. This is called a:
A.
B.
C.
D.
Pre-Bid or Pre-proposal
Prelude
Foreshow
Proposition
47. Prior to a vendor submitting a RFP/RFB, a conference may be
held to permit face to face discussion between the agency and
prospective vendors to clarify the RFP/RFB. This is called a:
A.
B.
C.
D.
Pre-Bid or Pre-proposal
Prelude
Foreshow
Proposition
48. Of the choices provided, which may be considered
an illegal question in the interview process?
A.
B.
C.
D.
What are your health issues?
If hired, can you prove your age?
Are you legally authorized to work in the United
States?
What is your name?
48. Of the choices provided, which may be considered
an illegal question in the interview process?
A.
B.
C.
D.
What are your health issues?
If hired, can you prove your age?
Are you legally authorized to work in the United
States?
What is your name?
49. When an ALI database is collocated on the PSAP’s premises
and there is physical connectivity/interoperability between the
call handling and the ALI database to retrieve the ALI data is
called:
A.
B.
C.
D.
Hosted Solution
Stand Alone ALI (SALI)
Host Control
Records Management System
49. When an ALI database is collocated on the PSAP’s premises
and there is physical connectivity/interoperability between the
call handling and the ALI database to retrieve the ALI data is
called:
A.
B.
C.
D.
Hosted Solution
Stand Alone ALI (SALI)
Host Control
Records Management System
50. The time from application closing to testing should be no
more than:
A.
B.
C.
D.
1 week
2 weeks
3 weeks
4 weeks
50. The time from application closing to testing should be no
more than:
A.
B.
C.
D.
1 week
2 weeks
3 weeks
4 weeks
51. Which schedule property does not contribute to fatigue and
boredom with the attendance problems of absenteeism and
lower productivity?
A.
B.
C.
D.
Long assignments on the same shift
Long periods of consecutive work days
Schedules with few weekends off
Schedules that distribute desirable schedules
properties among employees
51. Which schedule property does not contribute to fatigue and
boredom with the attendance problems of absenteeism and
lower productivity?
A.
B.
C.
D.
Long assignments on the same shift
Long periods of consecutive work days
Schedules with few weekends off
Schedules that distribute desirable schedules
properties among employees
52. A consolidated PSAP provides communications
services for:
A.
B.
C.
D.
A local government entity
One EMS provider
More than one agency or department
More than one area code
52. A consolidated PSAP provides communications
services for:
A.
B.
C.
D.
A local government entity
One EMS provider
More than one agency or department
More than one area code
53. Applying new technologies to emergency
communications presents which of the following major
challenges?
A.
B.
C.
D.
Teaching children what number to call in the event
of an emergency
Performing background checks on new applicants
Maintaining 9-1-1 system funding levels as more
people rely on wireless or IP voice communications
Maintaining accurate zone map books
53. Applying new technologies to emergency
communications presents which of the following major
challenges?
A.
B.
C.
D.
Teaching children what number to call in the event
of an emergency
Performing background checks on new applicants
Maintaining 9-1-1 system funding levels as more
people rely on wireless or IP voice communications
Maintaining accurate zone map books
54. Which Executive Order required that all
discriminatory practices toward current employees
and applicants be eliminated by federal contractors?
A.
B.
C.
D.
Executive Order 11246
Executive Order 11375
Executive Order 11478
Executive order 10988
54. Which Executive Order required that all
discriminatory practices toward current employees
and applicants be eliminated by federal contractors?
A.
B.
C.
D.
Executive Order 11246
Executive Order 11375
Executive Order 11478
Executive order 10988
55. Which law is not enforced by the EEOC?
A.
B.
C.
D.
The Age Discrimination in Employment Act of 1967
Title I of the American’s with Disabilities Act of 1990
The Equal Pay Act of 1963
The Family Medical Leave Act
55. Which law is not enforced by the EEOC?
A.
B.
C.
D.
The Age Discrimination in Employment Act of 1967
Title I of the American’s with Disabilities Act of 1990
The Equal Pay Act of 1963
The Family Medical Leave Act
56. Which is NOT one of the ways that the NENA
Technical Documents are categorized?
A.
B.
C.
D.
NENA Standard
NENA Requirements Documents
NENA Development Group Organizational Structure
NENA Information Document
56. Which is NOT one of the ways that the NENA
Technical Documents are categorized?
A.
B.
C.
D.
NENA Standard
NENA Requirements Documents
NENA Development Group Organizational Structure
NENA Information Document
57. A battery-powered source of alternating current
that also provides protection against commercial
outages is:
A.
B.
C.
D.
UPS
Generator
DAT
PC
57. A battery-powered source of alternating current
that also provides protection against commercial
outages is:
A.
B.
C.
D.
UPS
Generator
DAT
PC
58. The feature within the call handling equipment that
sends the call to the next available call taker is the:
A.
B.
C.
D.
RMS
ACD
AVL
CAD
58. The feature within the call handling equipment that
sends the call to the next available call taker is the:
A.
B.
C.
D.
RMS
ACD
AVL
CAD
59. A short duration recording devices is called:
A.
B.
C.
D.
MDT
Instant recall recorder
Digital storage
DAT file
59. A short duration recording devices is called:
A.
B.
C.
D.
MDT
Instant recall recorder
Digital storage
DAT file
60. The three elements of Quality Planning, Quality
Control, and Quality Improvement are known as the:
A.
B.
C.
D.
Progressive Discipline
Quality Trilogy
NAED
Continuing Dispatch Education
60. The three elements of Quality Planning, Quality
Control, and Quality Improvement are known as the:
A.
B.
C.
D.
Progressive Discipline
Quality Trilogy
NAED
Continuing Dispatch Education
61. The entity that enforces regulations covering
telecommunications services (by wire or radio) is:
A.
B.
C.
D.
FCC
NAED
NIMS
ATIS
61. The entity that enforces regulations covering
telecommunications services (by wire or radio) is:
A.
B.
C.
D.
FCC
NAED
NIMS
ATIS
62. A Program that directs telecommunications service providers to give
preferential treatment to users enrolled in the program when they need
to add new lines or have their lines restored following a disruption of
services.
A.
B.
C.
D.
TRS
TSP
TTY
ATIS
62. A Program that directs telecommunications service providers to give
preferential treatment to users enrolled in the program when they need
to add new lines or have their lines restored following a disruption of
services.
A.
B.
C.
D.
TRS
TSP
TTY
ATIS
63. The branch of government hears cases that challenge legislation
or require interpretation of that legislation.
A.
B.
C.
D.
Legislative
Executive
Judicial
Congress
63. The branch of government hears cases that challenge legislation
or require interpretation of that legislation.
A.
B.
C.
D.
Legislative
Executive
Judicial
Congress
64. The Act that established 9-1-1 as the universal
emergency number was:
A.
B.
C.
D.
Net 911 Improvement Act
Enhance 911 Act
(NET) 911 Improvement Act
Wireless Communications and Public Safety Act
64. The Act that established 9-1-1 as the universal
emergency number was:
A.
B.
C.
D.
Net 911 Improvement Act
Enhance 911 Act
(NET) 911 Improvement Act
Wireless Communications and Public Safety Act
65. The term “twisted pair” refers to what type of
transport media?
A.
B.
C.
D.
Coaxial Cable
Copper Wires
Microwave
Fiber Optics
65. The term “twisted pair” refers to what type of
transport media?
A.
B.
C.
D.
Coaxial Cable
Copper Wires
Microwave
Fiber Optics
66. Microwave signals travel in straight lines for up to
______, at which point a repeater is required.
A.
B.
C.
D.
10 miles
2000 feet
365 yards
30 miles
66. Microwave signals travel in straight lines for up to
______, at which point a repeater is required.
A.
B.
C.
D.
10 miles
2000 feet
365 yards
30 miles
67. A computer network covering a small geographic
area such as an office or group of buildings.
A.
B.
C.
D.
WAN
LAN
VPN
Intranet
67. A computer network covering a small geographic
area such as an office or group of buildings.
A.
B.
C.
D.
WAN
LAN
VPN
Intranet
68. Using _______, the PBX owner is responsible for
creating and maintaining ALI records that identify each
station address or Emergency Response Location.
A.
B.
C.
D.
Tandem
PS-ALI
ANI
DID
68. Using _______, the PBX owner is responsible for
creating and maintaining ALI records that identify each
station address or Emergency Response Location.
A.
B.
C.
D.
Tandem
PS-ALI
ANI
DID
69. ALI has to do with what type of information?
A.
B.
C.
D.
License
Library
Router
Address
69. ALI has to do with what type of information?
A.
B.
C.
D.
License
Library
Router
Address
70. The most common form of 9-1-1 Public Education is
done through:
A.
B.
C.
D.
Commercials
Presentations in schools
Radio Announcements
Community Events
70. The most common form of 9-1-1 Public Education is
done through:
A.
B.
C.
D.
Commercials
Presentations in schools
Radio Announcements
Community Events
71. Two items to be used in justifying program a program
in order to obtain funding.
A.
B.
C.
D.
Research and Evaluation
Gantt chart and timetable
Mitigation and preparedness
Delivery and feedback
71. Two items to be used in justifying program a program
in order to obtain funding.
A.
B.
C.
D.
Research and Evaluation
Gantt chart and timetable
Mitigation and preparedness
Delivery and feedback
72. A service which supplies the same dial tone to two
different addresses within the same serving wire center
at the same time is called:
A.
B.
C.
D.
Party lines
Dual Service
VOIP
PBX
72. A service which supplies the same dial tone to two
different addresses within the same serving wire center
at the same time is called:
A.
B.
C.
D.
Party lines
Dual Service
VOIP
PBX
73. The ability for a caller outside a company to call an
internal extension without having it pass through a
switchboard operator or attendant at the MLTS is called:
A.
B.
C.
D.
Disaster
Direct Connect
Direct and Equal Access
Direct Inward Dialing
73. The ability for a caller outside a company to call an
internal extension without having it pass through a
switchboard operator or attendant at the MLTS is called:
A.
B.
C.
D.
Disaster
Direct Connect
Direct and Equal Access
Direct Inward Dialing
74. A file of completed service order updates that is sent
to the DBMSP by all SP’s is called:
A.
B.
C.
D.
Service Level Agreement
Service Provider Identifier
Service Order Input
Service Registry
74. A file of completed service order updates that is sent
to the DBMSP by all SP’s is called:
A.
B.
C.
D.
Service Level Agreement
Service Provider Identifier
Service Order Input
Service Registry
75. This protocol is used as the call signaling protocol in
VoIP i2 and I3.
A.
B.
C.
D.
Session Initiation Protocol
Signaling Connection Control Part
Simple Network Management Protocol
Simple Object Access Protocol
75. This protocol is used as the call signaling protocol in
VoIP i2 and I3.
A.
B.
C.
D.
Session Initiation Protocol
Signaling Connection Control Part
Simple Network Management Protocol
Simple Object Access Protocol
The End