Transcript 5100 Call Server

The Company
Delivering Business
Advantage through
Telephony
Delivering Business advantage through telephony
The Team
• A management team with
extensive voice & data heritage
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SDX Business Systems (Avaya)
Network Alchemy (Avaya)
Scorpion Logic (Nortel)
• Directly responsible for over
35,000 telephone systems in
current use
Delivering Business advantage through telephony
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Overview
UK Based, Privately funded, Formed 2001,
Profitable, First maximiser shipments early
2003
Core Competencies
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Product development, 3rd & 4th line product support
Product marketing, Channel sales support
Every task that needs to scale to provide
company growth is outsourced
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Manufacturing, Warehousing & distribution
Channel sales force (No direct sales)
Delivering Business advantage through telephony
SpliceCom maximiser
• Business Grade
Telephony
Solutions
• “Pure-IP” IP-PBX
solutions
• Fully Network
Compliant and
Scalable
Delivering Business advantage through telephony
Award Winning
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maximiser voted “Most Innovative New
Product/Service from a New Company”
Comms Channel Awards 2004
“In a very competitive field SpliceCom’s maximiser
stood out as being a highly commercial proposition
for the channel, delivering the innovative applications
that have become the trademark of the management
team who have once again put together a winning
product.”
Delivering Business advantage through telephony
Award Winning
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PCS 50 for Mac OS X voted “Most Innovative
New Product/Service”
Comms Channel Awards 2005
“SpliceCom’s PCS 50 for Mac OS X is a truly
unique application as it enables the delivery of
advanced business telephony to the rapidly
expanding Apple Mac community for the very first
time.”
Delivering Business advantage through telephony
Market Growth
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Industry Pedigree
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16% UK Market Share
3,000+ Systems installed
150,000+ Extensions installed
Award Winning Technology
Competes easily with Brand Name
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Global customer wins / Case studies
Partners in 20+ Countries
Delivering Business advantage through telephony
UK IP-PBX Market Share
Delivering Business advantage through telephony
maximiser Customers
• Multi-Site Companies
• Campus Based Organisations
• Businesses with Mobile and/or
Home-working employees
• Serviced Offices & Multi-Tenancies
• Companies with modern
communications needs
Delivering Business advantage through telephony
maximiser UK
Delivering Business advantage through telephony
maximiser UK
Delivering Business advantage through telephony
maximiser UK
Delivering Business advantage through telephony
Case Studies UK
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Skyline Taxi’s (Automated IVR)
Gordon Harwood Computers (Apple MAC)
Fat Face (Call Centre – Call Media)
Lance Owen (Unified Messaging)
Solutions Inc. (Apple MAC Reseller)
Sir Williams Perkins School (Custom
application delivered to extension – Spider
Group)
T G Lynes (Pure IP-PBX Solutions)
Delivering Business advantage through telephony
Cambridge University
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High Profile Win
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Against TeleWare
Utilising Standard maximiser Feature Set
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Legacy PBX Migration
In-house Web Integration
Mobility solution with Web enable PCS client
Running on maximiser XS platform for superscalability
Delivering Business advantage through telephony
maximiser RoW
Delivering Business advantage through telephony
Brisbane Airport
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Approx. 800 users currently with maximiser
MCT feature implemented
Two year expansion of 2,620 users
Intercom project
Other airport opportunities in ANZ
Case Study on web site
Delivering Business advantage through telephony
maximiser
5-Series Call
Server
Delivering Business advantage through telephony
Broad Market Address
Large
Small
Simple
Delivering Business advantage through telephony
Complex
Broad Market Address
PABX
Key
System
Analogue
Delivering Business advantage through telephony
IP
Pure IP Solutions
Call Processing
Call Processing
Trunks
Delivering Business advantage through telephony
Analogue
Extensions
IP
Extensions
LAN
Network
TCP-IP
IPCP
Trunks
maximiser
Digital
Extensions
Backplane
TDM
Traditional PBX
Analogue
Extensions
Independent Solutions
SpliceCom’s objective is to make maximiser’s advanced
business benefits affordable for every organisation, in a
consistent and identical manner, totally independent of;
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LAN Infrastructure
Telephone Type
Computer platform(s) deployed
Network service connectivity
Location
Company type and size
Delivering Business advantage through telephony
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OPEN Architecture
Industry standard interfaces
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LDAP, SIP/V2, H.323/V4, H.450, HTML/PHP,
XML
VoiceXML, TAPI/V2.2, Linux, SMTP/IMAP,
AppleScript, IP Multicast, PAP/CHAP
Splicecom Published interface
specifications
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Call Logging, Call Routing Control,
PCS Partner Protocol, Busy Lamp Field
Delivering Business advantage through telephony
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SpliceCom maximiser
Business telephony system for
ANY enterprise business
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Scalable from 4 to 100,000
extensions
Equal support for Analog & IP
Phones
2 System Module variants
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Call Server
Phone Module
Mounted in 19” rack and 1u high
Delivering Business advantage through telephony
maximiser IP-PBX
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SIP Proxy Server
H.323 Gatekeeper / Gateway
DHCP / DNS Server
LDAP V2 System Database
Apache internal Web server /
PHP
QoS Diffserv
RTP/RTCP Call Routes
PPP/MPPP Router
Delivering Business advantage through telephony
Maximiser Licensing
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Licenses keyed to Customer / Reseller
name not serial number! Simplified
Maintenance
Fair trade SINGLE license purchase policy
3 User Licenses
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IP User, Virtual User, Operator Console
6 System Licenses
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Universal Trunk, Voicemail, Voice Processing
Port, ESP, G.729a Compression
Trunk license – ISDN, IP or DPNSS
Delivering Business advantage through telephony
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5100 Call Server
ISDN-PRI Q.931 S&T (Max 2)
ISDN-BRI S&T (Max 4)
FXS Analog Extensions (Max
16)
POE 10/100 4-port Switch
(802.3 af)
G.711 VoIP
Trunks(Max 68 )
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ISDN/DPNSS/SIP/H.323
G.729a compression
Delivering Business advantage through telephony
5100 Call Server
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10 Voicemail boxes
4 Voice Processing ports
1,500 Hrs Voicemail
2 x Trigger Inputs
(Alarm/Phone)
2 x Relays
USB/WiFi
SIP / H.323 Handsets
Delivering Business advantage through telephony
5100 Call Server
4 BRIs
4 Port PoE
(2 licenced) LAN Switch
16 Analogue Phone Ports
(8 licenced)
Delivering Business advantage through telephony
2 PRIs
(2 licenced)
LAN
Link
5100 Call Server
2 Inputs 1 PSU
2 Door Relays
Delivering Business advantage through telephony
5108 Branch Office
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Branch Office Call Server
Up to 8 Users
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4 Analogue / 4 IP
Up to 8 Trunks
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BRI/SIP/H.323
G.729a Compression
POE 10/100 4- port Switch
500 hrs Voicemail storage, 5 Voicemail, 2
Voice processing
Delivering Business advantage through telephony
5108 Call Server
4 Analogue Phone Ports
4 Port PoE LAN Switch
Delivering Business advantage through telephony
5108 Call Server
Door Relay Port
Trigger Port
PSU
Delivering Business advantage through telephony
LAN Port
2 BRIs
(1 licensed)
53xx Phone Modules
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15 (5315) or 30 (5330) Analogue device
extensions (FXS)
Integral H.323 Gateway
USB interface for WiFi adaptor
4 port PoE LAN switch
Free iPartner Software for every user (PCS60)
Delivering Business advantage through telephony
5330 Phone Module
4 Port PoE
LAN Switch
USB Port
for
WiFi Adapter
Delivering Business advantage through telephony
5315 Phone Module
4 Port PoE
LAN Switch
USB Port
for
WiFi Adapter
Delivering Business advantage through telephony
ONE 5100 Call Server
500 users
by 68 trunks
Any mix of Analogue or IP
One more extension or trunk ??
Just add another 5100 Call Server
and start again
Delivering Business advantage through telephony
51xx Multi-Site
Single Distributed Network
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Across LAN/WAN
Free inter-module calling via
VPN
Replicated LDAP databases
200 Call Serves
10,000 Extensions
5,000 Trunks
10,000 Contacts
Delivering Business advantage through telephony
Transparent Networking
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Multiple Call Servers – One
Network
Multiple Sites – One Network
ONE Voice System
LAN / WAN
Pure IP
No TDM
Delivering Business advantage through telephony
Network Efficiency
2nd Floor
5330 Phone Modules
1st Floor
Once a Peer-to -Peer
Call has been set-up it
is switched between
modules
NO backplane to
cross
5100 Call Server
Delivering Business advantage through telephony
maximiser Resilience
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On Call Server failure
All modules/IP handsets automatically request
second call server control
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Provides analog & IP handset redundancy
Primary Call server accepts request first
Next Call Server is with highest spare capacity
Automatic switch back to failed call server after
recover, without user call loss
All Call Servers have mirrored DB in single voice
network
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No license requirement
Delivering Business advantage through telephony
maximiser Simplicity!
Trunks
Call
Servers
FXS Phone
Modules
End
Points
ISDN2/BRI
PRI
ISDN30/Q931
5100 – 500 -10,000 Users
X-Serve 2K-100K Users
5315 – 15 x Analog Handsets
IP PCS 5xx
Softphone
PCS iPartner
Delivering Business advantage through telephony
5108 - 8 Users
5530 – 30 x Analog Handsets
3rd Party IP
SIP or H.323
ANY Analog
IP Trunks
H323/SIP
DPNSS
GSM/DECT/WiFi
One
Trunk
License
For all
maximiser
Deployment
Solutions
Delivering Business advantage through telephony
maximiser
in traditional infrastructure
Cat 5 Cabling
IP Voice & Data
Cat 5 Cabling
IP Data
Copper Pair
Analogue Voice
Utilising all the existing 2 wire cabling
Analogue phones supported by the
PCS 50 application running across the data
network
PCS 400s ( or other IP Phones ) running IP Ethernet
over CAT 5 but separate from the data LAN
Delivering Business advantage through telephony
maximiser
on LAN without QOS switches
Cat 5 Cabling
IP Voice
Cat 5 Cabling
IP Voice & Data
Cat 5 Cabling
IP Data
Cat 5 Cabling
Analogue Voice
4330 Phone modules distributed across building,
connected by IP, optimising the core infrastructure
IP Phones running IP Ethernet over CAT 5 but
separate from the data LAN
PCS 50 collaborating with the analogue phones
Delivering Business advantage through telephony
maximiser
on LAN with QOS switches
Cat 5 Cabling
IP Voice
Cat 5 Cabling
IP Voice & Data
Cat 5 Cabling
IP Data
Cat 5 Cabling
Analogue Voice
Using Quality Of Service LAN switches the voice
traffic can be combined across the backbone
infrastructure and delivered to the desktop in
whichever customer selected fashion
Finally, implement an IP SoftPhone and use the same
PCS 50 application as used with the analogue phone
but also combining the speech path over the converged
IP network
Delivering Business advantage through telephony
maximiser
Enterprise
Feature set
Delivering Business advantage through telephony
Call Recording
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Standard Feature
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User activated via PCS 50/60/100/410/5xx
Automatic recording of inbound group calls
Available via PCS 60 with analog handsets
Record Activated
Saves recording to Users voice mail
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Recordings are then forward/copied to email
Electronic copy can be dealt with as appropriate
Options for automatic Network storage
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Splicelog PRO or Peaksuite
Delivering Business advantage through telephony
Meet-Me Conference
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Meet-Me-Conference (Bridge)
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Voice Processing based resource
DDI with Pin-code access, Listen or Talk
Call Recording capability
Number of participants only limited by platform
Tested in-house with 100 participants with Off-Switch
networked Linux PC
API available for custom applications
3-Way Conference (User)
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Control / Set-up via PCS 50/60/100/5xx/410
Delivering Business advantage through telephony
Meet-Me Conference
PSTN
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Delivering Business advantage through telephony
Conference Set-up…
Time / Day
Number of Attendees
Password entry access
Simple PHP booking
interface
Hot-Desking
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Any analogue or PCS IP
device can be used
anywhere on voice
network
User can log into
anywhere irrespective of
their daily handset
PCS60 iPartner provides
all user parameters to
logged in handset –
Anywhere
Default handset
automatically logged out
Delivering Business advantage through telephony
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No additional license
required
No designated handset
Password Access
Logoff device defaults
calls to users voice mail
Can use short codes or
PCS50/60 to login or off
Multi-Tenant
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Multiple Companies / Tenant configurations
Separate Configurations
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Contacts
Users
Departments
Auto Attendants
Billing options
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Splicelog PRO & Peaksuite
Delivering Business advantage through telephony
Call Routing
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Call still presented
at Users A whilst
ringing additional
Users B
A
Timeout
A
B
C
Group
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Delivering Business advantage through telephony
Can have groups within groups
Can include departmental mail
box
Department
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Determines how calls will be
handled and sent to groups
• Sequential
• Rotary
• All/Collective
• Manual
Night Service
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A collection of users with a
similar job function
Capability Based Routing
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Individuals receive % skill set
Multiple Out of hours Time Plans
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Includes annual holiday
schedules e.g. Bank Holidays
IP Trunking
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Media Relay for NAT Traversal
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G.711 - No compression required
G.729a - Compression resource required
Music on Hold for IP Trunks
Extended SIP support
H.323 support
Delivering Business advantage through telephony
Voice Compression
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Internal Voice Compressors/Codecs
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8 kbps, G.729a
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68 channels on 5100
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8 channels on 5108
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Trunk / Inter-Module compression
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Enabled with single licenses
Delivering Business advantage through telephony
Voice Processing
Extended AA / VXML
Multi-level
AA with TTS
Voice Mail
Auto Attendant
Queue Buster
OFF Switch Option
Using Linux PC
100+ VP ports
Meet Me Conference
Call Recording
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Enhanced Speech
Processing - ESP
SpliceRecord
Up to 16 VP channels per 5100
Expansion options with off-switch networked Linux
PC
Delivering Business advantage through telephony
Voice Mail
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10 Voicemail boxes provided as standard per 5100
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Expansion through single licenses
Visual VM on IP Handsets or 1571
SMS Alert options
Message Waiting Indicator (MWI)
“Recognised Number” remote access, no pin required
Presence default Voice mail options
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Out of Office, On holiday, In Meeting, At Lunch
Delivering Business advantage through telephony
Auto Attendant
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Standard Auto Attendant
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A single level Auto Attendant as standard
10 Entries
Can be activated during call routing on a
timer
Out of Hours is timer activated
Sales
Delivering Business advantage through telephony
Accts
HR
C/S
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Queue Announcement
Standard Queue
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Initial Announcement with second apology message
after timeout
Queue Position
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Timer based
Thank you for Calling Splicecom,
you call is important to us however
due to the unusual high levels of calls
you are being placed in a Queue
Time and Position in Queue - requires ESP/ VXML
script
Queue Buster
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Position in Queue with option to opt out and be called
back at chosen location or remain in Queue
Requires ESP/VXML script
Delivering Business advantage through telephony
Enhanced Speech Processing
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Enhancement to standard voicemail and Auto
Attendant using VoiceXML (VXML)
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Maximiser includes VXML builder tool
Editing, custom applications and external DB
interaction
Sample scripts available
ESP License required
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License used for concurrent access
Purchase of 4 ESP licenses allows 4 calls in singlelevel AA and 4 calls in multi-level at same time
Delivering Business advantage through telephony
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ESP –> Advanced AA
Advanced Auto Attendant
Multi-Level AA configurations
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No limit on number of levels/branches
No limit on number of DDI allocations
Can be applied to Multi-tenant configurations
Dial by extension
Availability based routing
Sales
Accts
Out of hours based routing
TV
Delivering Business advantage through telephony
Stereo
HR
C/S
ESP -> IVR
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IVR service based on voice forms
Voice prompts created from TTS or recorded
.WAVS
Responses Captured DTMF/Spoken
Forward to email / external DB / application
Ideal for AA without need for agents
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Competition lines, Voting, Auto-Order lines
Customer Case Study
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Skyline Taxi’s and their Cab-Master booking system
Delivering Business advantage through telephony
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ESP -> TTS
Text-to-Speech (TTS – Cepstral)
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English only
Alternative to pre-recorded .WAV files
The application does not know ahead of time what
it will need to speak
The information varies too much to store all the
alternatives
Implementation Examples
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Wake-up/alarm calls
Company announcements
Staff DDI numbers to callers with auto re-direct
Delivering Business advantage through telephony
Informal Call Centre
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Supervisor
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Silent Intrude (Listen, Listen & Intrude)
Agent Login-Logout
Call Recording
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Automatic Network storage options
Priority Queuing
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Queue-Buster / Call Back
Queue position
Announcements / Music on Hold – 6 channels
Skills based routing
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Dynamic allocation to agent in groups
Delivering Business advantage through telephony
ISDN/IP to Legacy
Legacy System
TDM/Digital
ISDN/IP
maxmiser
IP-PBX / VoIPApplications
Legacy
Migration to
VoIP/IP
Telephony
SIP
Delivering Business advantage through telephony
DPNSS to Legacy
Old World
TDM/Digital
One World
VoIP/Applications
DPNSS
Avaya INDeX
Migration to
VoIP/IP
Telephony
SIP
Delivering Business advantage through telephony
maximiser Management
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Delivering Business advantage through telephony
Only one system to
configure & manage –
from anywhere reducing management
overhead and improving
performance
Web Browser
management (Platform
Independent) access
across all systems
IE v4 or higher,
Netscape v6 or higher,
Apple IE v5 or higher,
Apple Safari v1 or higher
Definable Admin levels
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Control over visibility of groups of items
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e.g. can see “Users” but not “Voicemail Ports”
Control over Add & Delete of above items
Locked down to “Company”
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e.g. can only see Users for their Company
Default Page
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e.g. always start with Meet Me Conferences
page
Delivering Business advantage through telephony
Pure IP
Networking…
Delivering Business advantage through telephony
Entry LAN Solution
5315 Phone Module
ISDN / IP
Trunks
5330 Phone Module
5100 Call Server
Delivering Business advantage through telephony
Trunk Redundancy
5100 Call Server
5315 Phone Module
ISDN / IP
Trunk
5330 Phone Module
5100 Call Server
Delivering Business advantage through telephony
Processing Redundancy
5100 Call Server
5315 Phone Module
ISDN / IP
Trunk
5330 Phone Module
5100 Call Server
Delivering Business advantage through telephony
WAN - Remote IP Phone
Remote Offices
ISDN / IP
Trunk
Central Site
5100
Delivering Business advantage through telephony
IP WAN
VPN
VPN Option
WAN Remote Phone Module
Remote Offices
ISDN / IP
Trunk
Central Site
5100
Delivering Business advantage through telephony
IP WAN
VPN
5315
Local Break-Out / VM
Remote Offices
ISDN / IP
Trunk
5315
Central Site
5100
Delivering Business advantage through telephony
IP WAN
VPN
5100
Summary…
Delivering Business advantage through telephony
Outstanding Innovation
Client independent
Network Transparency
Extension Anyware
PCS5xx &
PCS60
SIP &
H.323
MSOCS
Total Control
CM4M
Splice Record
Analog Paging
Network Scalability
Analog iPartner
Delivering Business advantage through telephony
The max-advantage
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No legacy technologies Underlying product
architecture - starts now…
Key technology “now of age”
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IP infrastructure , Web/Internet/Intranet/ Push, Browser,
QoS switches
Multimedia Handling – already surpasses all 2nd
and 3rd generation product from competition
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This is our starting point
Convergence – Infrastructure, Network and most
importantly Application
Delivering Business advantage through telephony