Transcript CA Server - telekom.com.pl

Communication Assistant (CA)
CA V4.0
(Summary)
--- Edition 2 ---
Panasonic System Networks CO.,LTD.
Enhance Points of
CA V4.0
Explanatory notes :
CA Basic Express
CA Pro
BE Pro SV Op
CA Operator Console
CA Supervisor

Enhance Points of CA V4.0 - 1
: With CA Server
: KX-NS1000
BasicExpress
Pro
Supervisor
Operator
Console
Yes
Yes
Yes
Yes (*1)
Yes (*1)
Yes (*1)
Yes
Yes
Yes
Yes
Yes
Yes
Yes (*2)
Yes
Yes
CRM Integration (i-Link) (*3)
No
Yes
Yes
MS Exchange Scheduler Integration (*4)
No
Yes
Yes
No
Yes
Yes
No
Yes
Yes
Feature
KX-UT Series SIP Telephone
16 Sites Support (Up to 1,022 clients)
UM (Unified Message)
Outlook Tool-bar Enhancement
ACD Report (Collaboration with CCView)
Missed Call Log
(*5)
(*1) Up to 240 clients (PBX mode)
(*2) History and Presence features are not available.
(*3) “i-Link” is CRM Integration module which 3rd vendor develops.
(*4) VM greeting message is not changed in case of KX-TDE/NCP series.
(*5) Activation Key (KX-NSF101:3rd Party CTI Link) is required in case of KX-NS1000.
(*5) Activation Key of CSTA MUX is required too, when CA Server is installed.
Support KX-UT Series
SIP Phone
Support KX-UT Series SIP Phone -1

KX-NS1000
KX-TDE/NCP don’t support SIP telephone as CA client’s paired extension.
With KX-NS1000, CA can work with new SIP telephone (KX-UT series only).
But, KX-HGT100, KX-NT700 and other non-Panasonic SIP terminal is NOT
supported.
Pure IP-PBX
SIP-MLT
KX-UT670
KX-UT248
KX-UT136
KX-UT133
SIP-SLT
KX-UT123
KX-UT113
SIP-DECT
KX-UDT121
SIP-MLT
(KX-UT670)
(KX-UT133/136/248)
New SIP-SLT
(KX-UT113/123)
SIP-DECT
(KX-UDT121)

Support KX-UT Series SIP Phone -2
KX-NS1000
Comparison Functions - Current model / New SIP Phone (1/3)
Current
Function based on CA
New SIP Phone
KX-UT113 / UT123,
KX-UT133 / UT136,
KX-UT248 / UT670
KX-NT3xx
DECT
Make Call
Yes
Yes
Yes
Fwd/DND view and change
Yes
Yes
Yes
Absent message view and change
Yes
Yes
Yes
Message waiting view / call back
Yes
Yes
Yes
Transfer / Transfer Retrieve
Yes
Yes
Yes
Call Splitting (CA button is hidden)
Yes
Yes
Hold
Yes
Yes
No
Yes
Conference
Yes
Yes
Yes
Call Park / Park Retrieve
Yes
Yes
Yes
VM Transfer
Yes
Yes
No
Record to VM
Yes
Yes
No

Support KX-UT Series SIP Phone -3
KX-NS1000
Comparison Functions - Current model / New SIP Phone (2/3)
Current
Function based on CA
New SIP Phone
KX-UT113 / UT123,
KX-UT133 / UT136,
KX-UT248 / UT670
KX-NT3xx
DECT
Send DTMF
Yes
Yes
Yes
EFA
Yes
Yes
Yes
Account code entry (Function Key)
Yes
Yes
Yes
TRS override (Function Key)
Yes
Yes
Incoming Call Popup
Yes
Yes
No
Yes
Answer by click incoming call pop-up
Yes
Yes
Redirect incoming call
Yes
No
Yes
Call pick up
Yes
Yes
Yes
Call back busy
Yes
Yes
No
Call waiting
Yes
Yes
No
Yes

Support KX-UT Series SIP Phone -4
KX-NS1000
Comparison Functions - Current model / New SIP Phone (3/3)
Current
Function based on CA
New SIP Phone
KX-UT113 / UT123,
KX-UT133 / UT136,
KX-UT248 / UT670
KX-NT3xx
DECT
Leave message waiting
Yes
Yes
Open door
Yes
Yes
No
Yes
Listen in (CA Supervisor)
Yes
No
No
Busy Override (CA Supervisor)
Yes
No
No
Take over (CA Supervisor)
Yes
Log-in / Log-out (Agent mode)
Yes
No
Yes
No
Yes
Start/Stop Wrap-up (Agent mode)
Yes
Yes
Yes
One-look Network (16 sites)

One-look Network (16 sites) -1
KX-NS1000
One PBX works as the Master unit which controls other slave units.
All CA clients log-in to the Master unit, then the contacts in a One-look
network can be viewed by all users of PBXs within the One-look network.
KX-NS1000 One-look Network
Master Unit
Slave Unit
Slave Unit
Up to 240 total CA users
Slave Unit

One-look Network (16 sites) -2
KX-NS1000
CA Server is required when the number of CA users is increased more than
240. The CA Server is connected to the Master unit. The One-look network
is considered a single entity that interacts with CA Server.
KX-NS1000 One-look Network
CA Server
Master Unit
Slave Unit
More than 240 CA users
Slave Unit
Slave Unit
Absent Message
with Personal Greeting
(Supported Unified Message)
Absent Message with Personal Greeting -1 
Unified Message of KX-NS1000 supports Personal Greetings of
a Mailbox for Absent Messages. CA user can select Personal
Greeting when Absent Message is set.
Press 6 : Absent Message
1 : Will Return Soon
2 : Gone Home
3 : At Extension ...
4 : Back at ...
5 : Out until ...
6 : In a Meeting
7 : Urgent Only
8 : Not At My Desk
9 : User Custom
KX-NS1000
BE Pro SV Op
Absent Message with Personal Greeting -2 
KX-NS1000
BE Pro SV Op
FWD to UM
1 : Will Return Soon
2 : Gone Home
3 : At Extension ...
4 : Back at ...
5 : Out until ...
6 : In a Meeting
7 : Urgent Only
8 : Not At My Desk
9 : User Custom
Absent Message with Personal Greeting -3 
KX-NS1000
BE Pro SV Op
I have a
meeting now…
UM
FWD to UM
In a meeting
Outlook Tool-bar Enhancement
(Support Unified Message)

Outlook Tool-bar Enhancement -1
KX-NS1000
BE Pro SV Op
GUI of Outlook Tool-bar is improved.
Main enhance points are :
 Enhanced Call Control Feature (Park Retrieve, Call to Contact)
 Call History
Pro SV Op
 Function List
 Presence
Pro SV Op
 Assistant Feature for listening to voice message (IMAP4 account)
 Assistant Feature for viewing FAX message (IMAP4 account)
Call History
New GUI
Pro SV Op
Park Retrieve
Presence
Pro SV Op
Function List
Call to Contact/Caller ID
Call Status
: Idle
: Using

Outlook Tool-bar Enhancement -2
BE Pro SV Op
Call History
Open
Outlook Tool-bar Enhancement -3

Call to Contact/Caller ID
Click
Click
Function List
BE Pro SV Op

Outlook Tool-bar Enhancement -4
BE Pro SV Op
Presence
Pro SV Op
Click
Open your presence window.
Outlook Tool-bar Enhancement -5
Assistant Feature of Outlook IMAP4 account (1/4)

KX-NS1000
BE Pro SV Op
IP Address of KX-NS1000
which has the mailbox of UM.
(Master/Slave KX-NS1000)
This password is set
into the IMAP4 account.
Master KX-NS1000

Outlook Tool-bar Enhancement -6
Assistant Feature of Outlook IMAP4 account (2/4)
Caller ID
KX-NS1000
BE Pro SV Op
Voice Message
Read
Unread (Bold)
Delete
Open
Outlook Tool-bar Enhancement -7

KX-NS1000
BE Pro SV Op
Assistant Feature of Outlook IMAP4 account (3/4)
Call Back
Play Message (with standard application)
Customize User Profile
Call Back to Caller ID
Transfer to Mailbox
Yes

Outlook Tool-bar Enhancement -8
Assistant Feature of Outlook IMAP4 account (4/4)
Caller ID
KX-NS1000
BE Pro SV Op
FAX Message
Open
Viewing FAX image
CRM Integration (i-Link)

CRM Integration (i-Link) -1
BE Pro SV Op
CA V4.0 can incorporate the module the 3rd vender “i-Link” develops
to link with a CRM database.
 Incoming call pop-up
 Click to dial
Incoming call
Make a call
Client PC
DB I/F
Caller ID
i-Link
module
Phone No.
Click event
(Phone No.)
CRM
Database
Pop-up
CRM Software
GUI
CRM Integration (i-Link) -2

BE Pro SV Op
The following setting of CA client is required after installing the “i-Link”
module.
Please obtain this module from the following URL. Also please contact your
sales section or PSN sales section about the license of “i-Link”.
URL: http://www.ilink.de/download/Panasonic-CRM/  Web site of i-Link

CRM Integration (i-Link) -3
BE Pro SV Op
List of Supported CRM Application Versions. (February 2012)
CRM/DB
 IBM Lotus Notes 8.5.1
 ACT! 2011 Professional
 ACT! 2011 Premium
 Sage CRM 7
 Goldmine 9 Premium Edition
 Maximizer CRM 11
 Microsoft Dynamics CRM 2011
 Salesforce.com
 NetSuite
 SugarCRM
 Tigerpaw (planned for February 2012)
Web Phonebook
 Das Ortliche
 Das Telefonbuch
 local.ch
 Whitepages
 Herold.at (commercial)
 Herold.at (private)
MS Exchange Scheduler
Integration
MS Exchange Scheduler Integration -1

CA Server
BE Pro SV Op
CA Presence (also absent message of an extension)
synchronizes with a user’s schedule (calendar) in MS Exchange Server.
 CA Server is mandatory.
 MS Exchange Server 2007/2010 is supported.
MS Exchange Server
MS Exchange API
Request user’s schedule
User’s
Calendar
User’s Schedule Info.
(Every 5 minutes)
KS-NS1000 (New)
It is possible to change Personal
Greeting message of Built-in UM
according to this synchronization.
CA
Server
Change
Presence
MS Exchange Scheduler Integration -2
Setting points of CA Server are as follows : (1/2)

CA Server
BE Pro SV Op
CA Server
Tick this check box.
Confirm these parameters to an
administrator of Exchange Server.
This keywords list is
the default parameter
for a CA user.
MS Exchange Scheduler Integration -3
Setting points of CA Server are as follows : (2/2)

CA Server
BE Pro SV Op
CA Server
Set the user
account for each
CA user.
MS Exchange Scheduler Integration -4

CA Server
BE Pro SV Op
Setting points of CA Client are as follows :
CA Client
Tick this check box.
We can modify the
table of keywords.
MS Exchange Scheduler Integration -5

CA Server
BE Pro SV Op
“Meeting” is matched
to the keyword.
“In a meeting” in Function List is executed.
KS-NS1000 (New)
It is possible to change Personal
Greeting message of Built-in UM
according to this synchronization.
In a meeting
ACD Report (with CCView)
ACD Report (with CCView) -1

BE Pro SV Op
A CA client has the button to open the window of CCView,
Poltys branded ACD Report application.
CCView - Poltys
Open
This button appears
after installing
CCView Middleware.
CCView Middleware is provided by Poltys. Please
contact your sales section or PSN sales section
about the license of Poltys.
https://eww.netreg.panasonic.co.jp/kms/  PSDN
ACD Report (with CCView) -2

BE Pro SV Op
Poltys
CCServer
KS-NS1000
KX-NSF101 (3rd Party CTI Link) is required to
connect a CCServer to a KX-NS1000.
Note :
CA and CCView are two separate applications.
For example, CA Supervisor’s information is not linked with CCView.
Missed Call Log

Missed Call Log -1
CA Server
BE Pro SV Op
It was impossible that CA users see History of Incoming Missed
Calls which arrived at their extensions while CA users logged off.
CA Server V4.0 can save Incoming Missed Calls while CA users log off.
CA users can check Incoming Missed Calls in History when CA users logs in.
1
Missed call occurred
when a user was not
logged in to CA Client
2
Missed call is
recorded in CA
Server
Logout
3
CA Server
Missed call records are
sent to CA Client when
CA logs in.
Hide Call Control Window
Hide Call Control Window -1

BE Pro SV Op
Call Control window doesn’t
appear.
It doesn’t depend on the status
of CA paired extension.
Activation Key

Activation Key-1
Activation Key Type
For KX-NS1000
CA Pro 1 User
CA Pro 5 Users
CA Pro 10 Users
CA Pro 40 Users
KX-NSA201
KX-NSA205
KX-NSA210
KX-NSA240
KX-NCS2201
KX-NCS2205
KX-NCS2210
KX-NCS2240
Connection Type
PBX
CA Server
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
CA Pro 128 Users
KX-NSA249
KX-NCS2249
Yes
Yes
CA Supervisor
CA Operator Console
CA Thin Client
CA Network 1 User
CA Network 5 Users
CA Network 10 Users
CA Network 40 Users
CA Network 128 Users
CSTA Multiplexer
3rd Party CTI Link (*1)
KX-NSA301
KX-NSA401
KX-NSA010
KX-NSA901
KX-NSA905
KX-NSA910
KX-NSA940
KX-NSA949
KX-NSA020
KX-NSF101
KX-NCS2301
KX-NCS2401
KX-NCS2010
KX-NCS2901
KX-NCS2905
KX-NCS2910
KX-NCS2940
KX-NCS2949
KX-NCS2020
-
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
For KX-TDE/NCP
Series
(*1) KX-NSF101 is required when Poltys’ CC View application is installed.

Activation Key-2
Activation Key Type
For KX-NS1000
2-chanel UM
4-chanel UM
UM/E-mail 1 User (*1)
UM/E-mail 5 Users (*1)
UM/E-mail 10 Users (*1)
UM/E-mail 20 Users (*1)
KX-NSU102
KX-NSU104
KX-NSU201
KX-NSU205
KX-NSU210
KX-NSU220
-
Connection Type
PBX
CA Server
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
UM/E-mail All Users (*1)
KX-NSU299
-
Yes
(*1) For UM E-mail Notification feature
For KX-TDE/NCP
Series
Yes

Activation Key-3
Pre-Installed Activation Key (CA Basic-Express)
PBX Mode
CA Server Mode
KX-NCP500/KX-NCP1000
5
5
KX-TDE100/KX-TDE200
10
10
KX-TDE600
20
20
KX-NS1000
240
1022
Free Trial for 60 days
The 60-day trial period begins
- once you have installed CA Client on a PC : for KX-TDE/NCP user
- upon installation of PBX
: for KX-NS1000 user
Pro
Operator
Console
Supervisor
Thin Client
KX-NCP500/KX-NCP1000
2
2
N/A
N/A
KX-TDE100/KX-TDE200
4
4
N/A
N/A
KX-TDE600
8
8
N/A
N/A
KX-NS1000
128
1
1
1
Login Capability

Login Capability - 1
The total allowed number of simultaneous CA Client users is determined by
the type of CA Client used and whether or not CA Server is installed.
The following table shows the maximum number of users that can
simultaneously log in for each mode (same as CA V3.0).
CA Client Login Mode
No. of Users
PBX Only
(Up to 240 total users)
No. of Users
with CA Server
(Up to 1,022 total users)
240
1,022
Basic-Express
Pro
Operator Console
Supervisor
128
4
128
System Connection
Diagram

Connection Diagram (Sample) -1
Not Possible
SIP
ISDN-Tel
KX-NCP500/NCP1000
KX-TDE100/TDE200/TDE600
PBX Extension I/F
LAN
CA + PS
CA +
D-PT/A-PT
CA Server
CA + IP Soft Phone
CA + IP-PT
TVM
CA + SLT
Connection Diagram (Sample) -2
Not Possible
ISDN-Tel
KX-HGT100
KX-NT700(SIP)
Other SIP Phone

KX-NS1000
PBX Extension I/F (Option)
LAN
CA + PS (IP-CS)
CA + SIP Phone
(KX-UT Series)
CA Server
CA + IP Soft Phone
CA + IP-PT
CA + SLT

Connection Diagram (Sample) -3
It is possible that CA Server V3 and V4 are mixed in order to make
Networking Feature.
CA Server (V4)
KX-NS1000 One-look Network
Master Unit
CA Server (V3)
Slave Unit
IP
Network
Slave Unit
Slave Unit
CA Server (V4)
CA Server (V3)
System Requirements

System Requirements - PBX
CA Server
requirements
BE Pro SV Op
To use CA, the software of your PBX should be matched with the
: Enhance Key is needed
listed below.
CA V1.0
CA V1.5 with CA Server
CA V1.5/V2.0 Server-less
(PBX Connection)
KX-TDE100
KX-TDE200
KX-TDE600
KX-NCP500
KX-NCP1000
KX-NS1000
-
V1.0
-
V2.01 (KX-TDE100/200)
V2.00 (KX-TDE600)
V1.0
V3.0
V2.0
-
V1.0
-
V2.0
-
V3.0
CA V2.0 with CA Server
V3.0000
V2.01
-
CA V3.0
V4.1000
V4.1000
-
CA V4.0
V4.1000 or later
V4.1000 or later
V1.0000
KX-TDE600 users are strongly recommended to use CA Server with CA Client.

System Requirements - CA Client (1)
BE Pro SV Op
Requirements for running CA Client.
Minimum
Recommended
OS (*)
Microsoft Windows XP Professional
SP3 or later
Windows Vista Business
Windows 7 Professional
Microsoft .NET
Framework
V3.5 SP1 or later
Hard Disk
1.5 GB available space
2.0 GB available space
Video Resolution
1024 x 768
1280 x 1024
Interface
10Base-T
10/100Base-T
Thin Client
Microsoft Terminal Service on Windows Server 2003 SP1 or later
Microsoft Terminal Service on Windows Server 2008
Citrix XenApp on Windows Server 2003 SP1 or later
(*) 64-bit version of Windows XP is not supported.
Microsoft Windows XP Professional
SP3 or later
Windows Vista Business
Windows 7 Professional

System Requirements - CA Client (2)
BE Pro SV Op
When CA Client is connected to your PBX directly, the number of contacts that
can be displayed in the contact list depends on the specifications of your PC.
Number of Contacts
in Contact List
CPU
Memory
Direct PBX
Connection
(Server Less)
CA Server
Connection
1.0 GHz Intel Pentium/Celeron
processor or compatible CPU
512 MB
32
1000
2.0 GHz Intel Pentium/Celeron
processor or compatible CPU
1 GB
128
1000
2.6 GHz Intel Pentium/Celeron
processor or compatible CPU
1 GB
256
1000
2.6 GHz Intel Core 2 Duo
processor or compatible CPU
1 GB
1000
1000
The above specifications are approximations and may vary
according to the status of your PC, the network conditions,
other programs running, etc.
Number of
Contacts
System Requirements - CA Client (3)

BE Pro SV Op
There is a phenomenon that the working of CA becomes slow
depending on the number of contacts in the contact list of CA in
PBX mode (Server Less/Direct PBX Connection).
Please refer to the table from the result of our test on the
previous page. It is a matter that requires attention.
(We tested with the PC in which other application is not running.)
Number of
Contacts
CA does not restrict the number of contacts from the specification
of PC. Therefore, CA user's feeling will not change even if the
number written in this table is exceeded a little (For example,
even if it is 32 or it is 33), but CA user may be going to feel slow
depending on the situation of PC.
The number shown in the table on the previous page is the
maximum number of contacts (extensions) which one CA client
can have in the contact list window without slow working. For
example, a slow working means that the change of the presence
of extensions becomes slow. The maximum number is 1,000
actually. 1,024 is the number from our test on the special
environment. It is a theoretical number.
System Requirements - CA Server

CA Server
The table below summaries the recommended requirements for running CA Server.
When running 1 CA Server
When running more than 1 CA Server
CPU
2.0 GHz Intel Pentium / Celeron
processor or comparable CPU
2.0 GHz Intel Core 2 Duo processor or
comparable CPU
RAM
1024 MB
2048 MB
OS (*)
Microsoft Windows XP Professional SP2 or later
Windows Vista Business
Windows Server 2003 Standard Edition
Windows Server 2008 Standard Edition
Windows 7 Professional
Browser
Internet Explorer 6/7/8/9
Mozilla Firefox
Hard Disk
1.5 GB available space
1.5 GB available space
Video Resolution 1024 x 768
1024 x 768
Interface
100Base-T
100Base-T
(*) 64-bit version of Windows XP is not supported.

Thank you very much!
Modification：
20111205-01 CAV40 Summary.ppt
- 1st release
20111212-02 CAV40 Summary.ppt
- Page 12-15 : Add “Absent Message with Personal Greeting”
- Page 5 : Modify model names of KX-UT series
- Page 27 : Modify the URL
- Page 28 : Update the list
- Page 3 : Add the comment about Activation Key of CSTA MUX at (*5)
- Page 36 : Add the link to PSDN