Transcript 20090413 Note 0384 IT Forum_Att 5

BSEC Forum “Promoting Regional
Cooperation Through Information
Technologies”
(April 2-3, 2009 •• Yerevan/Armenia)
Panel II - Country IT policies/ E-society
Key Speaker: Avetik Kalantaryan
Telecom Indicators
• Liberalized Telecom Market
• All Major Telecom Technologies in Place
• 1 Incumbent in Fixed Telephony
• 2 Incumbents of FO Int’l Gateways
• 3rd Incumbent FO Gateway Operator Startup
• 2 Mobile Operators, 3rd Operator Licensed
• No Dedicated Satellite & GPS coverage
• Internet Users: more than 200K, less than
10% of population
RoA: Party to Int’l Telecom Projects: TAE
Trans Armenia Optical Fiber System: TAOS
Party to Int’l Telecom Projects: EU/TRACECA
TRACECA: Railway Telecom Network
Incumbent Operators: ArmenTel / Bee Line
100% owned by Vimpelcom, who took over from Greek OTE in 2006. Natural monopolist in
fixed telephony market. Operates GSM-900 mobile network with 80%+ coverage.
ArmenTel Mobile Coverage Map
• 50% of the market with
500.000 fixed telephony
subscribers
• 25% of Mobile Market Share
with 500.000 subscribers
• Corporate Data Network
(CDN) with country-wide
coverage
• CDMA network for Rural
Telephony & low-profile
Internet
Incumbent Operators: ArmenTel / Bee Line
ArmenTel Corporate Data Network (CDN)
Armenian National High Speed Data Network, based on MPLS (Multi-Protocol Layer
Switching) technology capable of interconnecting nodes in Yerevan and Regions with high
speeds up to 10 Gbps providing reliable and secure data communication and value-added
services.
Services:
• Fixed Telephony
• Pre-paid & post-paid mobile
subscription
• SMS, MMS, WAP, GPRS, VM
• Roaming in 210 countries
with 460 mobile operators
• Data Communication
• Internet
• IP Telephony
• VAS
CDN Map in Yerevan
Incumbent Operators: ArmenTel / Bee Line
CDN Country-Wide Coverage Map
Incumbent Operators: K-Telecom
VivaCell / MTS
Owned by MTS+local investors. Challenger formed in 2004. GSM-900 mobile network
operational since mid-2005 with about 85% coverage.
VivaCell/MTS Mobile Coverage Map
• 75% of the market
share with more than
2.000.000 mobile
subscribers
• Unprecedented
growth & market
leadership
• 3G services platform
deployment
Services:
• Pre-paid & post-paid
mobile subscription
• SMS, MMS, WAP, GPRS, VM
• Roaming in 170 countries
with 350 mobile operators
• Mobile Internet
• IP Telephony
• VAS
Incumbent Operators: Fibernet
Provider of Internet
feed through Optical
Fiber gateway to
Georgia and to the
World using
TRACECA railway
telecom optical fiber
system.
Challenger to
ArmenTel.
Incumbent Operators: GNC Alfa
Gas Network Company founded in 2008.
Main mission: to construct optical fiber transmission
network from Yerevan to Iranian border.
Network laid over the Iran-Armenia gas pipeline.
Operation startup pending in mid-2009. Further growth to
North.
WiMax Operators: Cornet-AM/Comstar
First country-wide WiMax (Worldwide Interoperability for Microwave
Access) operator.
Network launched in Autumn 2008. Investment of USS 4,5mln. Yerevan
coverage with 5 base stations based on AirSpan technology. Regional
network in 18 cities.
Services:
Internet access based upon WiMax technology.
Internet access by leased lines (DSL) .
Switched Dial-Up access to Internet.
Internet access by ISDN technology.
Virtual hosting services and Collocation.
Services to Banks.
IP VPN services.
On-Line payment systems
Corporate and local area network construction services
Video conferencing services
Domain registration in “.am” zone.
WiMax Operators: Icon Communications
Founded in 2007 upon investments and Founders from USA, private
Armenian from USA, Vitel Holdings from Jordan. Startup Operator aimed at
provision of high quality internet, speedy, reliable, constant and at
affordable prices for residential and business customers.
WiMax network with 28 stations, launched on 23 March 2009. The
connection is still available in three communities of Yerevan: the Center,
Achapnyak and Arabkir. USD 10 million investment. Additional USD 5
million investment pending.
In 2010, Icon should secure connection for all towns of Armenia. Plans to
cooperate with various connection operators to lay cables to Georgia, to
Turkey, to have the third option of exit from the country.
Offers three main packages with different speeds: Internet 256kb, 512kb,
1mb. At any moment, the subscriber may renounce the services.
Also installed network capacity of 50 thousand fixed connection numbers.
This service will be launched in the course of 3-6 months.
Technology of Alcatel Lucent.
WiMax Operators: Ucom
Major ISPs: Arminco
Founded in 1992, ARMINCO has pioneered commercial Internet Services in Armenia. As
an ISP, the company has created and operates the first large scale commercial gigabit
backbone network in Armenia. ARMINCO also provides VSAT DVB/RCS Internet
connectivity using Telenor equipment for the bordering regions.
ARMINCO provides Internet connectivity to the end-users via Dial-up, DSL, Wireless,
prepaid WiFi and Fiber-optics technologies nation-wide.
ARMINCO is a Microsoft Certified Partner and provides extensive Microsoft product
training.
Official Virtual University Enterprise (VUE) regional center and offers full range of VUE
exams and certification programs.
ARMINCO’s 1Gbit/s fiber optic network is based on three fiber optics loops and covers
Zeytun, Komitas, Kentron, Ajapnyak, Shengavit, Aygestan, Nor-Nork and Davidashen
districts of Yerevan. The network is continuously growing with a current volume of more
than 1000 fibers/km.
ARMINCO Network is also available via wireless links, with access points installed in
Yerevan, Gyumri, Vanadzor, Armavir, Ashtarak, Ararat, Vardenis, Sevan, Martuni, Gavar,
Yeghegnadzor and Vayk cities. Marzes are connected to Yerevan using both high-speed
wireless links and rented digital channels of the Armentel.
User available local bandwidth in Arminco network for IEEE 802.3 standard based fiber
optic connection is 10 Mbit/sec, for local ITU G.shdsl based DSL bandwidth is 2 Mbit/sec
as well for IEEE 802.11b based radio connectivity.
Major ISPs: WEB.am
WEB.AM is one of the largest Internet Service Providers in Armenia. Since 1993
delivers pioneering solutions.
Backbone
• Distributed heterogeneous network
• Fiber-optic based backbone; covers the city of Yerevan; ring topology, single mode
cables
• ATM, Gigabit Ethernet, E1 Data Lines
• 11 Mbit/sec wireless
• Links with the marz centers
• High-capacity routers, ATM switches (Cisco, Lucent)
• Failure-proof network using backup channels and dynamic routing
• independent external bi-directional link, a backup link via Armentel and also
additional independent downlinks.
IP Network
• Autonomous System with 32 C-class IP networks, registered with RIPE
• Dynamic routing (BGP, OSPF, EIGRP, RIP)
• Direct connection with the major Armenian ISP’s
• Quality of Service (QoS)
• IPv6 coming soon
• DNS, SMTP, NNTP and FTP servers
• HTTP proxy
• POP/IMAP and web-based email for customers
• Anti-virus and anti-spam software
Major ISPs: Netsys
NETSYS JV LLC is an Armenian-American JV, providing a full range of
Internet services in Armenia.
Offers Internet connection & Email services via dialup and broadband DSL,
WiMAX links, as well as complete Hosting solutions, including Domain
name registration, virtual WEB and MAIL server hosting.
Develops and installs LANs and WANs, that will best fit business
infrastructure and servers that will best fit personal and corporate needs.
Netsys Services
Broadband Internet Access
Residential Broadband Internet Access
Dialup Internet Access
Domain Name Registration
Virtual WEB and Email servers hosting
Dialup Internet Access through Netcards
Broadband Wireless Internet Access
VoIP
Major ISPs: Xalt / Xter.net
Xter.net is a fast-growing Internet Service Provider (ISP) offering a wide
spectrum of quality Internet services in Armenia, including dial-up and
leased-line Internet access, web hosting. Xalt (owner of Xter.net) is further
able to offer website development, and other Information Technology (IT)
solutions both for business and individual consumers.
The company was founded in 2000 and employs a young team of highly
skilled professionals as well as using the most modern technologies
available.
Xter.net provides a full range of Internet solutions for both business and
individual users.
Services:
Dial-up
DSL
Web Hosting
AM domains
IT Consulting & Services
Major ISPs: Armenian Datacom Company
(ADC)
Armenian-Norwegian JV founded in
2006. More than USD 10 million
invested.
ADC has constructed state-of-the-art,
exclusively independent and redundant,
reliable and high-speed optical fiber
network in Yerevan and outskirts based
on IP/MPLS technology supplied by
Alcatel.
 More than 500 km core network
based on 14 distribution nodes ensuring
up to 200 Gbp/s speed network-wide.
Services:
OSI Layer 2 & OSI Layer 3 Datacom
services (VPWS/VLL, VPLS, VPN)
Broadband Internet feed services
QoS for all services
Corporate Networks: CBAnet
Non Telco Infrastructures: Scientific Network
Non Telco Infrastructures: Microwave TV Net
Sector Regulatory Policy: PSRC
The Public Services Regulatory Commission (PSRC) of the Republic of Armenia
is an independent regulatory body, which is properly financed from the state
budget. Starting from January 1, 2006, the PSRC received the sovereign
mandate for regulatory issues including also the telecommunications sector
licensing. PSRC employs a separate subdivision, which implements the
monitoring, analysis and research in the telecommunications sector and assists
the PSRC in its decision-making procedures for the telecommunication sector
regulation.
The Laws of the Republic of Armenia “On the Regulatory Body for Public
Services” and “On Electronic Communication” undermine PSRC activity.
The basic principles of regulation are as follows:
a) Regulation by the independent state body, within the scope of the
jurisdiction pursuant to the laws;
b) Collegiality of decision making by the Regulatory Body;
c) Transparency of regulation for the public;
d) Exclusion of any discrimination towards the consumers or any Regulated
Entity;
e) Balancing of interests between the consumers and the Regulated Entities;
f) In parallel with the development of the competitive market, reduction of
regulation framework.
Competitive Market Conjuncture
Fight for Customer
Acquisition &
Ensuring Customer
Satisfaction
The main aspects
undermining competition:
• Capital Investments
• Proper Management
• Investment in
Technologies
• Quality of Service
• Dedicated Commercial
Task Force
• High Level of Customer
Support and Customer
Care
Market “War” for Customers
As of 01 January 2009*:
• 59142 commercial legal entities
registered in Armenia
• 66122 private entrepreneurs
registered in Armenia
• 300000 households in Yerevan
• Around 10000 small businesses
in Yerevan
* Source: State Statistics Service
Gallery of “Typical” Customers:
our Kings
E-mail: [email protected]
Mobile: +374 91 220101