Transcript NetTool - Fluke Networks

Product Training
NetTool
NetTool
Inline Network Tester
Troubleshoot and Verify
PC and Network
Connections
NetTool - Basic Overview
Slide 1 of 13
Product Training
NetTool
NetTool What will it do and who needs it?
What it’s for: An Everyday Connectivity Tool For
– Desktop to Network Connectivity
– Frontline Network Troubleshooting
– Anyone doing Moves, Adds, and Changes
What it does:
– Shows why a PC won’t talk to the
network
– Determines PC vs Network Problem
– Verifies connectivity for new drops
– Identifies Network Services present
at the desktop
Who needs NetTool?
– PC and Network Support Technicians,
– Help Desk Personnel
– LAN Administrators
NetTool - Basic Overview
Slide 2 of 13
Product Training
NetTool
Three common connectivity problems:
1) The PC is not properly configured to take
advantage of a particular network resource
2) That Network resource is not available from this
network drop or segment for some reason
3) There is a cable problem preventing connection
to the network
• NetTool pinpoints the problem so you can fix it.
NetTool - Basic Overview
Slide 3 of 13
Product Training
NetTool
NetTool - Why is it so great?
 PC configuration tester
 Servers used, Addresses used
 Identifies network resources
 Best Name, IP & MAC addresses,
Subnet, and Services offered
 Basic cable tester
 Length, Shorts, Opens, Split Pairs,
Wiremap, Crossover detection
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Problems log, with expert advice
Lists protocols used
Identifies wall jack service
Link and health monitor
Identifies network subnets
Affordable and easy-to-use
NetTool - Basic Overview
Slide 4 of 13
Product Training
NetTool
NetTool - Perfect for:
• Frontline response
technicians in Network
Maintenance Groups
• Help Desk Groups
Network
Engineer
Network
Technician:
Focus: The Network
PC Technician
Focus: PC and Applications
Users
NetTool - Basic Overview
Finger-pointing occurs here!!!
• Is it the PC’s Configuration? Is it the Network?
Is it the Cable?
Also selling opportunities with:
•Electrical, Cabling Contractors
•Network Integrators
Slide 5 of 13
Product Training
NetTool
NetTool - What’s New with NetTool?
• New PRO Model
– Same Inline Network Tester Functions as NT-IL
– Added IP Ping Function
• Automatically Ping a default router
• Easily configure a Ping List
• Ping up to 10 network devices
– Added Reporting Function
• Generate and download PDF test reports
• Document your test results
• PDF output organizes and shows information on
all NetTool test results including:
– Host, Network, Protocols, Key Devices, Problems,
and Ping Tests
NetTool - Basic Overview
Slide 6 of 13
Product Training
NetTool
Sample PDF Report Info
Link Configuration
Rx Pair: 1,2
Advertised Speed: 10 only
Actual Speed: 10Mb
Link Level: 5 Normal
Addresses Used
IP: 129.196.136.197
MAC: 005004919aba(3Com)
Servers Used
Dns Server
IP: 129.196.128.097
Http Server
IP: 129.196.128.019
NetTool - Basic Overview
Key Devices
IP Servers
2 IP Servers seen
IP Services Seen: DNS,
HTTP
IP: 129.196.128.097
Services: DNS
IP: 129.196.128.019
Services: HTTP
IPX Servers
No IPX Servers seen
Slide 7 of 13
Product Training
NetTool
NetTool - What’s New with NetTool?
• New PRO Model
– Voice over IP Compatibility, what does that mean?
– Standard Ethernet require pairs 1,2 and 3,6 for data
transmit/receive
– Voice over IP and Powered Ethernet Devices also require
power and signaling data to go over pairs 4,5 and 7,8
– New NetTool hardware (Blue cases) pass power, data and
call signals through on all 8 pins
• Previously only pairs 1,2 and 3,6 were passed through
• Could cause problems on networks that support VoIP
• Our customers can now troubleshoot their Ethernet
connectivity problems in VoIP environments without
affecting downstream VoIP devices.
– NetTool is now VoIP Compatible
NetTool - Basic Overview
Slide 8 of 13