Transcript tidc/docs/final_pres - TELUS Hosting and Managed Application

24x7x365
Ultimate Uptime
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Ultimate Host
Customer Event
November 27, Bartor
Road Data Centre
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Welcome
Doug FarrandDirector Data Solutions Group,
TELUS Business Solutions
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Agenda
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Welcome
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Michael Aaron and Greg Onoprijenko, TELUS Data Solutions Managers
ADP Dataphile
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Wayne Hogan, Canadian Network Storage Manager SUN Microsystems
TELUS Value Proposition
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Steve Wilson, TELUS Business Continuity Expert
Data Storage Solutions
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Doug Farrand, TELUS Sales Director
Business Continuity and Disaster Recovery
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Rick Johnston, National Technical Services Manager
IDC Presentation and Tour
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Ross DiStefano, Data Solutions Managers
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Who is TELUS?
Integrated Solutions
Internet
Wireless
Networks
Data
Networks
Voice
 One of Canada’s Leading Telecommunications companies
Networks
 Largest National Mobile Service Provider in Canada
 Fourth largest IT Professional Services Firm in Canada
 Ten year track record of delivering over 3000 IT projects
 Gold Award for Corporate Reporting and Financial Disclosure
(Canadian Institute of Chartered Accountants & National Post)
< 1900’s
1970’s
1980’s
1994
2001 +
TELUS Sales Team
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Clients
Integrated
Solutions
“Single Point of Accountability” for Clients
Voice & Network
Convergence
Contact Centres
Voice over IP
IP Telephony
Computer Telephony Integration
Enterprise Networking
Voice Services (LD, Toll Free)
Advanced
Communications
Data Solutions
Enterprise Storage
Technology Rollover
Enterprise Applications
Geomatics
Hosting Solutions
Infrastructure Hardware and Software
IT Infrastructure/Applications
and Specialty Teams
Mobility
National Cellular
Wireless Solutions
Mike Network
High Speed
Wireless Networks
Mobility Services
Data Solutions Group
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DSG brings “IT relevancy” to the TELUS solution portfolio by
providing deep business, technical and industry value to all customer
interactions.
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Uncover critical business processes
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Identify applications
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Drive infrastructure sales through either:
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Build and/or resell (HW, SW and PS)
OR
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Managed infrastructure outsourcing (Hosting,MWP)
The X-Men
Diverse group of super heroes with special mutant powers!
Protecting Your Business
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“Business continuity planning is never optional,
it is now required to mitigate the risks
associated with downtime. Your company
requires continuous reliable access to their
systems and data to service customers,
manage your business and protect your brand
and image.
How much downtime can you
afford?”
Disaster Recovery and
Business Continuance
Steve Wilson
Master Solutioner
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Budget
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Risk Management
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Typical strategies for reducing risk include:
 physical building and perimeter security
 fire detection and suppression systems
 UPS systems (uninterruptible power supply)
 computer security systems (e.g. passwords, firewalls)
 regular backup of electronic data
 secure storage of critical paper documents
 minimizing ‘single points of failure’
 regular maintenance of equipment
 employee screening procedures
 executive travel policies, etc.
Physical – Logical – Technological – Identity
Why BCP & DRP can Fail
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Although Business Continuity Planning is not
‘rocket science’, it is prone to a number of
common pitfalls:
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Failure to turn strategies into plans
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Failure to design flexibility into the plans
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Failure to test plans and exercise teams
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Failure to keep plans and strategies current
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Failure to obtain executive commitment
Industry Drivers For BCP
In today’s world, businesses are
threatened by crises of all shapes
and size
e-Crises
• Application downtime
• Website downtime
• Loss of electronic data
• Exposure of
confidential electronic
data
• Extreme hacking
• Viruses
• Denial of service
attacks
• Hardware failures
• Telecommunication
outages
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Disasters
• Terrorism
• War
• Fires
• Floods
• Hurricanes
• Tornados
• Ice storms
• Explosions
• Hazardous materials
• Major power outages
Disasters Happen
We are learning that:
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Disasters are real
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Audit committees want to know
disasters can be dealt with
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Board  CEO  CFO  CIO
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Call to action
Storm in Quebec, 1998
Notable Recent Disasters:
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September 11, 2001
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SARS outbreak Ontario, 2003
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Massive Power Outage in Ontario,
August 2003.
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Fires in BC, 2003
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Trade-off
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The right solution is a trade-off between the cost of
insuring business continuance and the cost of failure.
DO NOTHING
SCENARIO
Optimal Cost for
Acceptable Risk
REPLICATE
SCENARIO
Very
High
Cost
Risk
Business
Failure
REPLICATE
SCENARIO
BCP Cost
Risk
Risk
Business
Failure
Business
Failure
+
DO NOTHING
SCENARIO
Business Cost
=
TRADE-OFF
Very
High
Cost
Combined Cost
DRP in Mid-range Clients
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Most systems have moved to UNIX and Windows
Servers with large amount of critical data.
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Many key systems have no DRP at all
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SAP / Peoplesoft / other ERP
Extranets
Email systems
Data is critical to running the business operations
How the systems are designed and shared can impact BCP
Often cost reduction opportunities are missed
Today’s viruses and hacker attacks are becoming
more sophisticated and more destructive.
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Environments require a comprehensive BCP in terms of detection,
avoidance, security, and process to support prevention and
recovery.
The TELUS Value
Proposition
Greg Onoprijenko and
Michael AaronData Solutions Managers,
TELUS Business Solutions
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Evolution to Disaster Recovery
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Remote Users
Firewall
Internet
VPN
SOHO Offices
PSTN
Remote Offices
PBX/Key System
Low Availability
Difficult Management
Disparate Storage Solutions
Evolution to Disaster Recovery
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Remote Users
Firewall
Internet
VPN
SOHO Offices
PSTN
Remote Offices
PBX/Key System
Backup
Testing
High Local Availability vs. Low Availability
Tuning
DW Load
Disaster
Recovery
Ease of Management vs. Difficult Management
Centralized Storage vs. Disparate Storage Solutions
SAN
Evolution to Disaster Recovery
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Remote Users
Firewall
Internet
VPN
SOHO Offices
PSTN
Remote Offices
Toronto Bartor IDC
IPOne
Backup
Testing
Tuning
Managed Firewall Managed VPN
DW Load
Disaster
Recovery
Data
Storage/
Backup
Data and Voice Protected
SAN
Extremely Available Infrastructures for Data and Voice
Evolution to Disaster Recovery
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Remote Users
Firewall
Internet
VPN
SOHO Offices
PSTN
Remote Offices
Toronto Bartor IDC
IPOne
Backup
Testing
Tuning
DW Load
Disaster
Recovery
Managed Firewall Managed VPN
Data
Storage/
Backup
Data and Voice Protected
Extremely Available Infrastructures for Data and Voice
Evolution to Disaster Recovery
Toronto Bartor IDC
Managed Firewall Managed VPN
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IPOne
Data
Storage/
Backup
Calgary IDC
First Steps…
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TELUS Business Impact Analysis (BIA)
 5 to 10 days engagement
 Determine which application(s) are critical
 What are the recovery timeframe
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Recovery Point/ Time Objectives
 Propose the solution(s) or options to senior management
Additional Benefits:
 Overview of overall IT organization and value to the organization
 Identification of exposed areas
Recovery Considerations
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There are several basic requirements for recovery of computer
systems following a ‘disaster’, some include:
1. LOCATION:
A suitable location to recover the systems
2. CONNECTIVITY:
Bandwidth between recovery location and the
system users
3. HARDWARE:
Compatible hardware to operate the systems
4. BACKUPS:
Current backups of software and data
The right people available and reachable
Communication plans and calling lists
Authorities are delegated and communicated
5. PEOPLE:
6. COMMUNICATION:
7. AUTHORITY:
Our Unique Value Proposition
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What differentiates our DRP and Business Continuity
Offering from the rest?
 We are one point of contact.
 Network provider, facilities and hardware.
 Data is treated as an extension of the client’s network.
 We have the expertise and experience to manage the
data and recover in the event of a disaster.
 Flexibility to change based on customer’s requirements.
 Made in Canada solution.
What TELUS Customers’
have to say….
Rick JohnstonADP Dataphile, National
Technical Services Manager
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ADP Dataphile
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An excerpt from November 2003’s EDGE magazine:
BUSINESS as usual
by Eric Heinrich
WHEN THE LIGHTS WENT OUT ACROSS the Greater
Toronto Area at 4:10 p.m., August 14, 2003, ADP Canada
– a company whose main job is providing payroll services
for 30,000 clients – did not miss a beat…
Data Centre Overview
- Driving Secure
Infrastructure
Ross Di StefanoHosting Specialist- TELUS Data
Solutions Manager
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Driving Secure Infrastructure
INFRASTRUCTURE
REQUIREMENTS
Disaster
Protection
Network
High
Availability
Web
Applications
Databases
Storage
Scalability
Security
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Benefits of Utilizing an
External Data Centre
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TELUS enables you to minimize risks associated with:
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Cost of downtime
Loss of critical data
Loss of customers
Damage to brand and reputation
Toronto Bartor IDC
Toronto Laird IDC
Vancouver IDC
Calgary IDC
Why Host with TELUS?
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Ultimate Uptime
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Multiple levels of security
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Physical and logical
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People/processes to provide a turnkey IT/network solution
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TELUS Internet Backbone (Owned and Operated by TELUS)
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Denial of Service
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Dedicated Operations Team
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Dedicated Project Managers, Implementation Managers,
Operations
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Proactive 7x24x365 monitoring (Servers, Firewalls, Network)
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No single point of failure (N+1, from Backbone to server level)
The Right Formula
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In order to guarantee the performance and availability required by
mission-critical business applications, a single provider must be
responsible for the entire infrastructure.
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TELUS’s wholly owned and operated infrastructure consists of
three tangible elements:
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Superior-quality network / backbone
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Intelligent Data Centers
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Network Operation facilities
TELUS is fully responsible for all three
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TELUS unique value proposition
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Few providers will have similar ownership of and accountability for
the entire – end to end, top to bottom – infrastructure.
IP Backbone and
TELUS Internet Data Centres
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