Transcript OTM Rls 2.0 Presentation

Optivity Telephony Manager
Release 2.0
OTM Architecture
• Client-server architecture; two kinds of clients
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OTM server (client server configuration)
» Windows 2000 Server
» Windows NT Server 4.0
Windows client or standalone configuration
» Windows 2000 Professional
» Windows NT 4.0 Workstation
» Windows 95 / 98
Web browser client
» Netscape Navigator or Microsoft Internet Explorer
Succession CSE 1000
Client
Baystack
Client
OTM Server
Passport
NMS Server
Meridian 1
PSTN
MAN
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Optivity NMS
HP Openview
Integrated Management
Solutions
Optivity Telephony Manager
Traditional
& VoIP Management
Meridian 1
Single
Management
Access Point
Enterprise
LAN/WAN
IP Gateways
Remote
Management
Succession
CSE 1000
i2004
Symposium
CallPilot
Monitor Network
Health
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Management Server
• Single point of connectivity when
IP Gateways
CSE Element Manager
Call Pilot
utilized as a terminal server
• Reduces the number of access points
• Provides alarm collection & processing
for multiple telephony devices
Symposium
MIxx Portfolio
MDECT
BCM
Meridian Mail
Optivity
Telephony
Manager
Serial
Windows
Web
CSE 1000 Core
X11 Core
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OTM Network View
CSE Element Manager
OTM System Window
OTM provides an organized
network view of sites, systems,
and management access points
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Windows Features
• Navigator
• Station Administration
• Call Tracking
• Traffic Analysis
• Maintenance Windows
• Alarm Management
• LDAP Synchronization
• ESN Analysis
• Telecom Billing System
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Web Features
• Web Navigator
• Web Alarm Browser
• Web Maintenance Pages
• Web Station Administration
– View stations
– Apply changes to keys
– Online help & documentation
• Virtual System Terminal
• Web Billing Reports
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Station Administration
• Windows Station
Administration
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General station information
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Customized reporting and graphical
representation
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Station adds, moves, changes
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Set up and configure sets
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Station courtesy change
• Web Station Administration
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View station configuration and
make changes to features or keys
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Changes can be scheduled
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Station courtesy change
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End users can also be given
permissions to view, access online
help or make changes to their own
sets
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Sample Help File
• Web based help files
• Can be customized by
administrator
• Examples of customization:
– Add link to system speed call
numbers
– Document access codes
– Provide phone number of
system administrator
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Traffic Analysis
• Collects traffic from Meridian 1
and Succession CSE 1000
• Maintains a database of
collected traffic data
• Traffic collection using DBA or
an external buffer box
• Traffic collection can be
scheduled
• Many pre-defined reporting
options
• “What if?” scenarios
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Call Tracking
• Call monitoring and detection of toll fraud
• Graphical trending and call pattern analysis
• Real-time monitoring of individual extensions
• Alarm notification
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Alarm Management
• View alarms via the OTM web browser or windows client
• Alarms received from Meridian, Succession CSE 1000,
ITG, Call Pilot, Symposium Call Center Server (SCCS),
Meridian Mail
• Notification provided via
email, pagers or fax
• Trap forwarding to NMS
or HP OpenView for
voice/data network
management
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Alarm Notification
Meridian 1
Alarm
Browser
Meridian 1
ITG Cards
Serial to
SNMP
Conversion
via
Scripting
utility
Maint TTY
Etc.
SNMP Traps Over ELAN
Serial
Text
Handler
Alarm
Notification
Alarm
Manager
File
PC
Log
PC
Events
OTM Server
SNMP Traps
Optivity
NMS
Alarm
Log
Pager, email, fax notification
Alarm Notification Conditions
Definable via scripting utility.
Example script and scripting
Wizard are available.
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Integration
• Support for Optivity Network Management System (NMS)
– Telephony folder and icon in Optivity NMS InfoCenter
– Management via Web-based functionality
– Server co-residency on Windows NT
– Alarm integration and correlation
• Support for HP OpenView Network Node Manager (NNM)
– OTM alarm forwarding
– Access from NNM to OTM web pages
– Requires NNM release 6.x running on a Windows NT platform
– NNM and OTM are NOT supported on the same PC
– Requires OTM premium package for Alarm Notification
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ESN Analysis Tool
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Data retrieval
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Data installation
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Data modification
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Data reporting
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Data export
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ESN global change
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Digit Manipulation Index (DMI)
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Free Special Number
Screening Index (FSNI)
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Incoming Trunk Exclusion
Indexes (ITEI)
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Route List Index (RLI)
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LDAP Synchronization
Help Desk,
Service Order
System(s)
LDAP
Directory
Server
Web Browser
IP Backbone
Optivity Telephony Mgr Gateway
Web Based and
Windows
Applications
LDAP
Client
Interface
HR
System
Inventory
System
OTM Services
MAT Databases
OTM Clients
Web Browser
M1 PBXs
IP Backbone
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LDAP Synchronization
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Eliminate redundant tasks
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Improve accuracy
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Incorrect shared data only
needs to be corrected in one
system vs. many
Faster adds, moves and
changes
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Common data is shared
between OTM & the LDAP
server
Common data does not have
to be re-entered when setting
up a station in OTM
Save time!
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Fewer people entering the
same data multiple times
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Telecom Billing System
• Comprehensive call
accounting application
• Easy to use interface
• Over 50 pre-defined reporting
options
• Filtering capability
• Alternate currencies
• Collect Call Data Records
(CDR) real-time or buffered
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OTM Billing Packages
Telecom Billing System
• Billing General
• Billing Enhanced
Billing General
• Complete call costing & billing
• Over 50 pre-defined reports
• Multiple costing scenarios
• Data is shared with station
administration
Billing Enhanced
Includes all of the functionality of
Billing General…..plus…..
• Web Billing Reports
• General Cost Allocation System
• Consolidated Reporting System
• Consolidated Call Costing Reports
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OTM Billing Enhanced
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Web Billing Reports
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General Cost Allocation System
(GCAS)
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Allows costed data (cellular calls, calling card
calls, etc.) to be imported or manually
entered into the Telecom Billing System
Consolidated Reporting System
(CRS)
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15 pre-defined reports
User access to web reports can be defined
Consolidates data from GCAS and TBS for
reporting
Consolidated Call Costing Reports
(CCCR)
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Collect and cost CDR for each system
Generate consolidated reports across
multiple systems
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GENERAL PACKAGE
Common Services
Scheduler; Version Control; Windows
Navigator; Site Assignment; Import/Export;
Watchdog; Database Compact and Repair;
Web Navigator; PDT Password; SIPE Support
Fault Management
Alarm Capturing and Logging; PC Event Log
and Viewer, Alarm Viewer (Windows); Alarm
Banner (Web)
Configuration Management
System Window; List Manager; Directory
Editor; Station Administration; Web Station
Administration; ITG Configuration; IP services;
DBA Database Backup and Restore for X11
database
Accounting Management
Unparsed DBA CDR & DBA Traffic
Security Management
OTM User Admin; Standard WinNT Security;
Web Station Access; Group Set-up
System Access
Windows System Terminal; Web Virtual
Systems Terminal
Applications
M3900 Corporate Directory; Directory
Reporting; Optivity NMS & HPOV integration
ENHANCED PACKAGE
Includes all General Package
Functionality
PLUS...
Common Services
Web Station (End-user read only)
Fault Management
Web Alarm Browser
Configuration Management
Maintenance Windows;
Web Maintenance Pages; Inventory
Management
Performance Management
Traffic Analysis
PREMIUM PACKAGE
Includes all Enhanced
Package Functionality
PLUS...
Fault Management
Alarm Notification
Configuration Management
ESN Analysis; Web Station (end-user
read-write)
Applications
LDAP Synchronization
UNBUNDLED
Accounting Management
Telecom Billing System
(includes Call Tracking)
• Billing General
• Billing Enhanced (Web reports,
GCAS, CRS & CCCR)
System Access
Access Server
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Summary
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Simplified management of
traditional and VoIP networks
End-user self management
Single access point for multiple
devices
Security solution for usage abuse
and toll fraud detection
Consolidated view of network
elements
Unified alarm management
Management solution for
distributed networks
Powerful reporting capabilities
Scalable solution
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2.01 Localisation Program
• Localise OTM 2.0 Windows features into French and German
• OTM Windows Navigator Screens
• OTM Windows Applications – e.g. Station Admin, TBS, ESN Analysis etc.
• Windows Help
• Localise OTM 2.0 Web features into French and German
• OTM Administrator Web Screens
• OTM End User Web Screens
• OTM Web Help (Administrator & End User)
• Installation parts of Server & Client software not Localised
• No new OTM functionality introduced with 2.01
• Beta Trials Begin Wk IV Jan; GA Wk I April
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OTM 2.1 Feature Summary
• Rls 26 Concurrency - OTM will support the functionality
introduced with this program
• USB Dongle support
• Improved License/TN reporting (used sets report)
• Support for English MS Windows XP Professional - dropping
support for Windows 98 and Windows NT Workstation
• CDR Limits to be incresed on TBS (4 times current limit)
• Bug Fixes
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Back-up Slides
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Fixed Software Limits
• DBA connection maximum of 256 M1’s
• Corporate directory limit of 20 organizational levels
• Maximum of 2.5 million call records per costing
configuration
• Circular alarm queue can hold 1,360 traps
No other fixed limits
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Network
• Full functionality with WinNT or 2000 Server
– Two NIC cards
- one to Embedded LAN (Meridian 1 LAN)
- one to Customer LAN
C-LAN
End-user
and
OTM
client
PC’s
E-LAN
OTM server
Win or
Web
client
access
M1
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OTM 1.1 Training
• #H316
OTM Overview - VHS and Guide
• # 316
OTM Fundamentals - CD-ROM
• # 317
OTM Basic Functionality and Web Services
• # 318
OTM Telecom Billing Services
• # 319
OTM Installation and Troubleshooting
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Other required skill sets
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Windows NT, Windows 2000 (require intermediate/advanced skill level)
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PC Hardware
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Internet Browsers
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Network Management
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Data Communications and LAN Skills
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TCP/IP Networking
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Glossary
OTM
Optivity Telephony Manager for Meridian 1
MAT
Meridian Administration Tools
IP
Internet Protocol
LAN
Local Area Network
Mbps
Megabits per second
LDAP
Lightweight Directory Access Protocol
CLI
Command Line Interface
RAS
Remote Access Service
PBX
Private Branch EXchange
CDR
Call Data/ Detail Record
DBA
Data Buffering and Access
ESN
Electronic Switched Network
PSTN
Public Switched Telephone Network
NMS
Network Management System
TTY
Teletype (Command Line Interface)
NDS
Novell Directory Services
TBS
Telecom Billing System
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