Transcript Full Service Provider

il Full Service Provider
AGENDA
The Company
F S
ull
ervice
P
rovider
Module
The Solutions
The Data Center
www.epiclink.it
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THE COMPANY - WHO WE ARE
WHO WE ARE
 EPIClink is a Joint-Venture between Pirelli,
Edisontel, IntesaBci, Bain & Company Italy and
Camozzi Holding created in February 2001 to offer,
on a national scale, outsourced ICT services for
businesses.
OUR MISSION
 To supply high quality Information and
Communication Technology solutions for businesses,
creating value for both the businesses and their
customers.
www.epiclink.it
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THE COMPANY - SECTOR ACTIVITY
EPIClink sectors:
ISP
Internet
INTERNET
SERVICE
Service
PROVIDER
Provider
CSP
Computing
Service
Provider
ASP
www.epiclink.it
 Internet Connectivity
 Data Communication
 Hosting/housing/streaming services
 Managed services
 Application management
Application
Service
Provider
 Offsite integrated application
solutions
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THE MODULE - MARKET REQUIREMENTS
Outcomes
Driving Factors
Increase efficiency and productivity:
 support
ICT Importance
processes
 information management
Need for qualitative improvement of
services and standards (ICT as a
competitive advantage)
 Increase revenue:
 new
services
 new channels
New Technologies
Technological
Know-how
www.epiclink.it
Risk of focus loss on core business
Reduction of development cycle
Technological Innovation
Increasingly sophisticated and
dynamic technological know how
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Improve “time-to-market”
Need for risk reduction (improved
flexibility and adaptability of investment)
Technological infrastructure obsolescence
Difficulty in recruiting and retaining ICT
experts
Difficulty of internal know how
management
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THE MODULE - OUTSOURCING ICT NEEDS
Outsourcing of the ICT structure is the answer to current market
needs.
REDUCED
DEVELOPMENT
COSTS
REDUCED
TIME-TO-MARKET
HIGH LEVEL
QUALITY /
RISK REDUCTION
Shared infrastructure and know-how investments
among customers
Process automation
Technological availability
Highest quality specialized personnel, technology and
infrastructure
Tailored services
Continuous technology update
www.epiclink.it
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THE MODULE - ASP MODEL vs. TRADITIONAL MODEL
In order to better respond to new access requirements and application
software management, the solution indicates a move toward the ASP model.
Traditional
Model
Rationale
“One-to-many”
“One-to-one”
Automated management of
increased customer base
Reduced service costs
Limited number of
large customers with
highly personalized
needs
 “Up-front
investment”
“Pay-per-use”
Initial technology
investment borne by
customer ( Personalized
Initial investment borne by
Solution Provider
Usage pricing
Increased flexibility and
adaptability
HW, SW )
www.epiclink.it
ASP
Model
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THE MODULE - FULL SERVICE PROVIDER (FSP)
New market conditions require that companies utilize a single interface,
capable of satisfying, with high standards of excellence, all ICT needs.
Connectivity
Services
Facility
Services
APPLICATIONS
MANAGEMENT
OUTSOURCING
FSP
INFRASTRUCTURE
MANAGEMENT
CONNECTIVITY
MANAGEMENT
Managed
Services
BUSINESS NEEDS
www.epiclink.it
Application
Services
THE EPIClink SOLUTION
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THE MODULE - FULL SERVICE PROVIDER (FSP) - VALUE CHAIN
EPIClink supplies companies with a complete “turnkey” solution
ISP
CONNECTIVITY
SERVICES
CSP
FACILITY
SERVICES
ASP
MANAGED
SERVICES
Web Hosting
Transport/ Network
Access
Mgmt.
www.epiclink.it
Application Hosting
Advanced
Base
Services Services
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APPLICATION
SERVICES
PROFESSIONAL
SERVICES
Web Agency
Application
Software
Monitoring
Consultancy
Platform
Management
Development
System Integration
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THE MODULE - Value Proposition
Description
“One-stop-shop”
Reduced TCO*
“Best-of-breed”
applications
Access to
advanced
know how
The EPIClink model permits business to utilize one interface for all ICT
problems.
The EPIClink offering represents a savings of 30-50%** on costs
related to the implementation, management and monitoring of standard
applications.
With the utilization of the ASP model, businesses increase their
competitive position by using the best software applications, updated
continuously and automatically.
With the EPIClink model businesses eliminate the problem of recruiting
and retaining quality ICT personnel by utilizing the best and most up to
date resources available in the market of innovative technology.
* Total Cost of Ownership
** Lehman Brother - Launch coverage of the ASP industry - Agosto 2000
www.epiclink.it
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THE MODULE - Value Proposition
Description
Focus on
core business
Increased
reliability
Cost Control
Improved
time-to-market
Increased
flexibility and
adaptability
www.epiclink.it
Outsourcing the management of ICT components, companies can
focus on core business.
As a result of investments in improved infrastructure and control
systems, EPIClink can guarantee higher levels of service than those
achieved by internal management.
The EPIClink model operates on a “payment for services used” basis.
This allows for simplified ICT management cost forecasting.
Via the EPIClink model, clients can utilize
applications in significantly shorter time frames.
“up-and-running”
The EPIClink model allows companies a higher level of flexibility and
adaptability, reducing risks of obsolescence , increasing versatility
and competitiveness.
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THE SOLUTIONS - SECURITY SERVICES
Firewalling
VPN
System of protection to
deny entry to the
“company network” by
unauthorized users
Encryption system to
guarantee confidentiality of
the information transferred
on shared networks
(i.e.Internet, Carrier backbone)
Monitoring systems for the
verification of any eventual
unauthorized intrusion
Anti-virus
Continuously updated
system of surveillance
and protection from
viruses
Intrusion Detection
SECURITY
SERVICES
OFFERING
Vulnerability Assessment
Authentication
Authentication system for
server, users e signatures
via the use of sophisticated
algorithms with
asymmetrical keys PKI
(Public Key Infrastructure)
Content Security
System for filtering the
content accessible on the
Internet by internal
personnel
A comprehensive
assessment system of
vulnerable company
information and the
defining of corrective
policies
The EPIClink Security Services offering is capable of handling all of
the available technologies, offering itself as one of the most complete
and advanced on the international market
www.epiclink.it
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THE SOLUTIONS - CSP E ISP SERVICES
Connectivity Services
Customer Care
Hosting Services
Co-location
Dedicated
Hosting
Housing
Shared
Hosting
Quality Safety Control
Facility Services
Managed Services
Security
www.epiclink.it
Back-up
Storage
Systems
Content
Performance
Basic
HW/SW
Distribution
Solution
Applications
Provisioning
& Caching
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Network
Services
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THE SOLUTIONS - CONNECTIVITY SERVICES
Characteristics
Description
INTERNET
Connectivity
CLIENT
Connectivity
Back-Up
Connectivity
Private
Network
Solutions
www.epiclink.it
 INTERNET connectivity services
 Flat Fee/”Pay-per-use” Fee
 Guaranteed minimum band both on the national
and international directory
 Band flexibility
 Service which connects client users directly to the
EPIClink Data Center or via the Internet
 Flat Fee/”Pay-per-use” Fee
 Guaranteed minimum band on the back-bone of
the carrier utilized
 Back-up options on permanent lines (CDN) or
temporary lines (Dial/Up, ISDN)
 Backup connectivity service Back-End which
activates at any moment in which the principle
connections experience a shut down
 ”Pay-per-use” Fee
 Permanent connections (i.e. CDN)/Temporary
connections (i.e. Dial-Up e ISDN)
 Creation of virtual private networks between more
than one branch of the same client (Intranet) or
between the client branches and those its strategic
partners whether customers or suppliers (Extranet)
 Flat Fee/”Pay-per-use” Fee
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THE SOLUTIONS - CONNECTIVITY SERVICES
INTERNET
CONNECTIVITY
Description
Internet Connectivity is the
connectivity service which permits the
connection between the host webserver in the EPIClink Data Center to
the Internet
EPIClink
Internet Data Center
End-User
This allows the end-user (customers of
the EPIClink client) to access the host
site in the EPIClink Data Center via
Internet
Usage of a wider band allows the
end-user to access the Host site
pages in a more timely manner
Back-bone
carrier 1
INTERNET
Internet Connectivity always runs on
two carriers in order to guarantee
service uptime even in the case of
default of one of the two carriers
www.epiclink.it
Back-bone
carrier 1
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THE SOLUTIONS - CONNECTIVITY SERVICES
CLIENT
CONNECTIVITY
EPIClink Client
employee
Description
EPIClink
Internet Data Center
EPIClink Customer
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Client Connectivity is the service
that permits EPIClink clients to
access their server and applications
positioned in the Data Center
La connection can be directed into
the Data Center (case 1) or via
access to the back-bone of the
EPIClink carrier partner (case 2)
This service permits:
 access to the server for
maintenance
 access to the ASP applications
Back-bone
carrier 1
1
Back-bone
carrier 1
EPIClink Client
www.epiclink.it
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THE SOLUTIONS - CONNECTIVITY SERVICES
BACK-UP
CONNECTIVITY
EPIClink
Internet Data Center
EPIClink Client
Back-up
Connectivity
Description
Back-up Connectivity is the
connectivity service which is
activated the moment that there is
a down in the principal
connectivity service thereby
maintaining the client’s
connectivity even in emergency
situations
Back-bone
carrier 1
Back-bone
carrier 1
INTERNET
Back-bone
carrier 1
Back-bone
carrier 1
www.epiclink.it
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THE SOLUTIONS - CONNECTIVITY SERVICES
EPIClink Partner
Client
PRIVATE NETWORK
SOLUTIONS
EPIClink
Data Center
EPIClink Client
(Branch 1)
Back-bone
carrier 1
EPIClink Client
(Branch 2)
www.epiclink.it
Descrizione
Private Network Solutions allows for
the creation of private networks
(virtual or not) with the ability to
connect multiple client branches or
client branches with strategic partners
(i.e. suppliers and/or customers)
Private Network Solutions permits
access to applications located in the
Data Center to all connected
branches
Back-bone
carrier 1
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THE SOLUTIONS - CSP : GENERAL DESCRIPTION
The EPIClink Hosting Services offering represents the kernel of the ISP/CSP
offering around which the remaining services revolve.
Co-location
Sale of required
space and basic
services
www.epiclink.it
Dedicated
Hosting
Housing
Sale of required
space and basic
services
HW infrastructure
monitoring
Sale of required
space
Supply,
installation and
monitoring of HW
e standard
operating system
Dedicated
infrastructure
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Web Shared
Hosting
Sale of
required space
Supply,
installation and
monitoring of
HW, operating
system and
standard web
server
Shared
infrastructure
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THE SOLUTIONS - CSP : COLOCATION
Description of Services
Facility Services
SLA:
Connectivity Services (optional)
 UPTIME: 99.99% of service (Network, Power)
 access to all EPIClink connectivity services in modular and
dynamic form
 QUALITY OF SERVICE: Roundtrip travel to the Data Center
 Access:
Space
 Free access for 2 days at the Data Center for service set-up
 multiples of 1 cage (space for 4 racks) - approximately 9.5
s.m.
 STAGING AREA: free access to the staging area for the maximum of
1 person at a time for the maximum of 4hr with 48 hr notice
(excepting cases of downtime)
Technical Customer Care:
 DATA CENTER (always accompanied by EPIClink personnel):
 10x5 via a number of direct Customer Care Technicians
(Level II) with identification User/Pwd
Monitoring:
 Network (in the case of the sale of Connectivity Services)
 Network fault notification (in the case of the sale of
Connectivity Services) (via SMS, mail or telephone)
 Access via the web via identification systems login/pwd to the
standard functions of portale monitoring of MyView
 Assistance with resolution in 8hr for problems related to
EPIClink supplied components (Network - in the case of the
sale of Connectivity Services)
www.epiclink.it
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THE SOLUTIONS - CSP : HOUSING
Description of Services
Facility Services
Security
Connectivity Services
 Shared Firewall for standard closed port (i.e. packet filtering, NAT,...)
 access to all EPIClink connectivity services in modular and dynamic form
 Possibility of limited customization standard (i.e. closed port POP,
SMTP, iMAP4, FTP, TELNET,...) on individual router
Space
SLA:
 open or closed racks
 purchasable space of 1/3 (4 sockets), 1/2 (6 sockets) and 1 entire rack (12
sockets) and multiples
 UPTIME: 99.99% of service (Network, Power)
 Access:
General services:
 Free access for 2 days at the Data Center for service set-up
 DNS management (primary and secondary)
 STAGING AREA: free access to the staging area for a maximum of 1
person at a time for a maximum of 2hr with 48hr notice (excepting
cases of down time)
 assignment of 8 IP statistic addresses for each client
 3 second level dominions for each level (xxx.it, xxx.com, xxx.eu, xxx.biz,
xxx.tech) - registration, change maintainer and management
 DATA CENTER (always accompanied by EPIClink personnel):
Reporting (via web with Login/pwd recognition):
 access to server for telemanagement (remote management) via Internet
 user administration: creation and management of users and relative
passwords to allow client access (maximum 3 users with the ability to manage
 standard report s on traffic and on SLA
Monitoring:
said users by an administrator identified via login/pwd and https access protocol)
Technical Customer Care:
 Individual Network / Hardware / Router
 Access via web by way of systems of login/pwd recognition to the
standard functions of monitoring the MyView portal
 10x5 via a number of direct Customer Care Technicians with identification
User/Pwd
 Fault notification (via SMS, mail o telephone)
 assistance with resolution in 5 working hrs for lack of service availability
problems relative to EPIClink supplied components (Network e Power)
www.epiclink.it
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THE SOLUTIONS - CSP : DEDICATED HOSTING
Description of Services
Facility Services
Technical Customer Care:
Connectivity Services
 10x5 via a number of Customer Care Technicians with User/Pwd
identification
 access to all EPIClink connectivity services in modular and dynamic form
 router installation for each client with configuration, systematic management and
monitoring on the part of EPIClink
HW e SW
 supply, installation, configuration and management of HW, Operating System and
Web Server on Unix platform and EPIClink’s proprietary Microsoft
 assistance with resolution in 5 working hrs for lack of service availability
problems relative to EPIClink supplied components (Network, HW and
Operating System)
Security
 Shared firewall for standard closed port (i.e. packet filtering, NAT,...)
 Antivirus system managed by EPIClink
 dedicated hardware system
 double electrical outlet for each machine
 Possibility of limited customization on standard (i.e. closed port POP,
SMTP, iMAP4, FTP, TELNET,...) on individual router
Space
 Intrusion Detection system with automatic notification of attempted
intrusions
 shared open rack
 rack access limited to EPIClink personnel
SLA:
General services:
 UPTIME: 99.99% of the service (Network, Power, HW, Operating
System)
 DNS management (primary and secondary)
 assignment of 8 static IP addresses for each client
 3 second level dominions at each level (xxx.it, xxx.com, xxx.eu, xxx.biz, xxx.tech)
- registration, change maintainer and management
 access to the server for telemanagement (remote management) via Internet
 user administration: creation and management of users and relative passwords to
allow client access (maximum 3 users with the ability to manage said users by an
 Access:
 STAGING AREA: free access to the staging area for a maximum of 1
person at a time for a maximum of 2hrs with 48hr notice (excepting
cases of down time)
Reporting (via web with Login/pwd recognition):
 standard report on traffic and on SLA
administrator identified via login/pwd and https access protocol)
www.epiclink.it
 Fault notification (via SMS, mail o telephone)
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THE SOLUTIONS - CSP : WEB SHARED HOSTING
Description of Services
Facility Services
Connectivity Services
WEB SHARED HOSTING BASIC:
 available disk space on shared machine purchased in minimum
blocks of 25MB
 possibility of installation of dynamic pages with standard
components provided to EPIClink
 access only to local DB Access at the machine
 IIS5 platform use with Front Page components
 Solaris/Linux platform use with Perl script or Php4 supplied by the
client and downloaded locally
 daily back-up service (incremental methodology) with weekly
storage and monthly archiving per a year
 repair operation in the case of Sw and/or HW failure
 access to all EPIClink connectivity services in modular and
dynamic form
 “potentially” unlimited entrance band (front-end) with payment on
generated traffic
HW e SW
 supply, installation, configuration and management of HW,
Operating system and Web Server on Unix platform,Linux and di
EPIClink proprietary Microsoft
 shared hardware and software systems
 double electrical outlet Schuko for each machine
WEB SHARED HOSTING ADVANCED:
General Services:
 available disk space on shared machine purchased in minimum
blocks of 50MB
 possibility of installation of dynamic pages with standard
components provided to EPIClink
 access only to DB Oracle or SQL Server in back-end provided by
EPIClink
 definition and activation of the centralized DB structure will be
supplied by EPIClink as a project and paid for in the start up fee
 IIS5 platform use with Front Page components
 Solaris/Linux platform use with Perl script or Php4 supplied by the
client and downloaded locally
 daily back-up service (incremental methodology) with weekly
storage and monthly archiving per a year
 repair operation in the case of Sw and/or HW failure
 DNS management (primary and secondary)
 assignment of 1 static IP address for each client
 3 second level dominions at each level (xxx.it, xxx.com, xxx.eu,
xxx.biz, xxx.tech) - registration, change maintainer and
management
 access to the server for telemanagement (remote management)
via Internet
 user administration: user administration: creation and management
of users and relative passwords to allow client access (maximum 3
users with the ability to manage said users by an administrator identified
via login/pwd and https access protocol)
 possibility to create site areas with reserved access to a user group (the
space to be configured directly by the client via web interface)
www.epiclink.it
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THE SOLUTIONS - HW / SW PROVISIONING SERVICES
EPIClink can supply quickly clients with all necessary HW and SW.
General description
 EPIClink is able to offer initialed partnership agreements advantageous to their clients
 EPIClink is able to offer advantageous Leasing contracts as a result of management agreements drawn up by
shareholders
Description of Services
Ready-to-go
 EPIClink is able to offer their clients HW and
SW configurations which are pre-configured in
ga manner which allows the client’s
infrastructure to go “Live” quickly (1 week Max)
Server on-demand
 EPIClink is able to offer their clients the
possibility of building their own HW real time
architecture according to their needs
 The service “Server on-demand” is offered via
cluster systems which are only activated at peak
times according to need
www.epiclink.it
Global Partnership Program
Set-Up
 EPIClink is able to offer initialed partnership
agreements with the principle HW Vendors (i.e.
Sun, Compaq, Cisco, Dell, HP,...) and SW
Vendors (i.e. Microsoft, Oracle, ...). This permits
the client to purchase their infrastructure needs
while taking advantage of EPIClink’s
advantageous discounts, delivery terms and
guaranteed assistance
 EPIClink also has a signed agreement with
Intesa BCI which allows EPIClink to offer
advantageous Leasing contracts to their clients
 EPIClink offers installation and configuration
services to their clients of all of the infrastructure
of active Network, HW and SW at the EPIClink
Data Center
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System Migration
 EPIClink can offer their clients a system
migration service to the Data Center and
eventually to the new technologies at EPIClink’s
disposal
 The service is supplied using procedures and
highly specialized personnel in order to
guarantee rapid and high quality operations
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THE SOLUTIONS - STREAMING SERVICES
General Description
 EPIClink’s “Streaming Services” are services which permit their clients to transmit video and audio events
via the web
 The service furnished by EPIClink provides the client with support for the decodification of video signals
and their conversion to a format compatible to web transmission. The service also provides for the
distribution of a transmission band specially designed and flexible, calibrated to specific client needs
Web Casting
Web Streaming
The service of “Web Casting” permits clients to
transmit audio/video events “live” (indirect) via their
own web site.
This service is useful for clients who wish to transmit
the following type of events via Internet:
The service of “Web Streaming” permits clients to
transmit audio/video events ”On-demand” (preregistered) via their own web site.
This service is useful for clients who wish to provide
on their web site the following pre-registered events
accessible via Internet :
 video-conference
 company events (executive communications to
employees, customers, suppliers)
 “live” product or services presentations
 interviews
 generic events: sports, musical, political, television
events
 commercial presentations/video clips
 registrations of video events
 e-learning videos for the development of their
personnel or related to new product launches for
customers
 The service is furnished by EPIClink via their own
technological infrastructure which can guarantee
high level quality and partnership with the leading
operators in this sector.
The service is provided by EPIClink via their own
technological infrastructure which can guarantee high
level quality and partnership with the leading operators
in this sector.
www.epiclink.it
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THE SOLUTIONS - FACILITY SERVICES : VIEW SERVICES
General Description
View Services allows for remote physical monitoring of the client’s servers in real time 24x7x365
and for the monitoring operations of EPIClink
Description of Services
Server View
Control Room View
EPIClink allows the installation of a web cam
which permits the constant visualization of
installed servers
The service is made available via web by way of
a restricted access to the MyView portal
The service allows the client to physically control
their server in order to ascertain in person that no
personnel accesses the server in order to perform
unauthorized operations
EPIClink also offers the possibility of “recording”
and image storage in order to verify at a future
date any eventual unauthorized access not noted
in “real time”
The service of recording is an cost which is not
included in the base cost in that it depends on the
length of time the client wishes to conserve the
information
EPIClink puts at your disposal a web
cam which show ongoing operations
inside the Control Room which is the
center in which occur the constant
monitoring operation of the net,
servers and applications
The service is made available via
Web by way of a restricted access to
the MyVieW portal
The service allows the client to
control the effective execution of
monitoring on the part of EPIClink
24x7x365
www.epiclink.it
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THE SOLUTIONS - MANAGED STORAGE SERVICES
The EPIClink offer of Managed Services is capable of covering all the client’s needs
guaranteeing high level flexibility and high service levels.
Back-up
Services
 Copy of data on off-line
support not directly
connected with the
servers of the involved
systems
 The data are not usable
for real time operations
but are used as archives
and as a base for
eventual recovery
services off-line (the
systems undergo downtime
in order to “load” back-up
data)
www.epiclink.it
Disaster
Recovery
Services
Storage
Services
 Copy of data on on-line
support directly
connected to the
servers of the involved
systems
 The data are used for
 real time operations and
are typically used to
increase reliability and
availability of the data
 the data are also used
to perform operations of
“on-line” development
and real time recovery
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 Services of data and
systems recovery in the
case of a “major crash”
 The recovery services
can be implemented in
synchronized or
unsynchronized modality
according to the policies
and architecture
implemented
Value
Added
Services
 Value added services in
support of the client in
order to optimize their
systems performance
and the construction of a
solution which better
responds to the specific
needs of the client
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THE SOLUTIONS - SYSTEM MANAGEMENT SERVICES
System Management Services offers the complete management and reliability of
the client’s system HW e SW located at the EPIClink Data Center.
General
description
Detail
characteristics
www.epiclink.it
 The service provides constant monitoring and management (24x7x365) of the entire IT
infrastructure
 All operations are carried out by a control center open 24x7 (Control Room) which
represents the heart of the system
 The operations are supported by an advanced monitoring and management platform ESM
(Enterprise System Management) which provides constant, automatic, and preventitive
monitoring of the entire IT infrastructure
 24x7 monitoring of the entire IT infrastructure: Network, HW, Operating System, Web server,
Generic SW applications and distributed in ASP modality
 The monitoring system functions in a preventative mode identifying alert thresholds for each
component in order to prevent eventual system shut downs or overall performance
reduction of the infrastructure
 The monitoring system implemented by EPIClink is able to monitor not only system status
but also comprehensive performance levels in an continuous manner.
 When the defined threshold is surpassed the ESM platform signals the problem to the
EPIClink personnel in the Control Room activating, in real time, the trouble shooting process
 The system is configured to automatically send, upon verification of the specific event, an
alert to the client via SMS, e-mail o telephone
 EPIClink also offers assistance services in the case of down time or a crash of the systems,
both HW and SW
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THE SOLUTIONS - PERFORMANCE SOLUTION SERVICES
Given the increasing importance of web services distributed by companies both from
a B2B and a B2C viewpoint EPIClink has implemented a sophisticated technological
platform which allows clients to optimize their Web services.
Performance
Solution
Services
Performance
Laboratory
Testing service to assure the
desired performance level of
the web site in design and set
up phase
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Performance
Optimizer
Distribution
& Caching
Monitoring service to
optimize the performance of
a web site already actively “in
production”
Content Distribution e
Caching service aimed at
optimizing system services
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THE SOLUTIONS - PROFESSIONAL SERVICES
General Description
 EPIClink “Professional Service” are value added consultation services for clients who wish to use the high
level of know-how and experience of EPIClink’s personnel in the design of excellent solutions for the
client’s technological infrastructure and applications.
Content Distribution
& Caching
CONTENT DELIVERY
ASSESSMENT AND DESIGN
SERVICES: the EPIClink
experts measure the
effectiveness of the site in
distributing contents to users.
Upon completion of the
assessment, the EPIClink
experts define the best
architectural solution with the
view of improving the end-user
experience in navigating the
site
 STREAMING MEDIA
ARCHITECTURE
ASSESSMENT: the EPIClink
experts support the client in
defining the best solution for
the distribution of audio e video
broadcast services
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Security
Storage
Secure Web Site
Design&Configuration
 System&Network Penetration
Testing
Cyber Attack Management
Services Configuration
 Security Audits
Security Training
 Security Planning
VPN Design&Deployment
Service
Site and Operating Systems
Hardening
 Operating System Hardening
Back-up Assessment Services
Back-up Design &
Implementation
 Storage Assessment Services
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Systems
Consulting on-demand
 System Architecture
Validation & Assessment
Site migration Service
 Capacity Planning
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THE SOLUTIONS - ASP OFFER: COMPLETE STRUCTURE
Security Services
Facilities Services
Application Suite
Enterprise
ERP
CRM
E-business
Corp.
Portal
BI
e-Comm.
e-Procur.
Applicazioni Complementari (Messaging, DM, KM, Profiling tools, ...)
Trouble Shooting
Customer Care
Customization & Integration Services
Hosting Services
Connectivity Services
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THE SOLUTIONS - ASP OFFER
Enterprise Applications
E-business Applications
Support Applications
Vertical Solutions
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 ERP (Enterprise Resource Planning)
 CRM (Customer Relationship Management)
 Business Intelligence
 Corporate Portal
 E-commerce
 E-procurement / e-marketplace




Messaging
Document Management
Decision Support System
Profiling tools ...
 Billing, Supply Chain Management, ...
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THE DATA CENTER
 The EPIClink Data Center supplies the necessary environment to guarantee
continuous to the entire ICT infrastructure of client companies (network, servers,
applications) 24 hours/day and 7 days/week. Particular attention has been paid to
security, including a system of video cameras with complete coverage and an
armed guard service.
 Inside this structure, EPIClink is able to guarantee the highest level of reliability
by way of a mechanism of sub systems which provides for duplicate suppliers of
both band and energy, in addition to a series of back-up systems.
The infrastructure realizzate all’interno del EPIClink Data Center offrono SLA (Service
Level Agreement) which allows us to guarantee a 99.99% service level
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DATA CENTER: TECHNOLOGICAL CHARACTERISTICS
BIOMETRIC SENSORS FOR ACCESS CONTROL
Print recognition sensors authorize entrance to and exit from the Data Center by way of biometric recognition.
UPS GENERATORS
The continuous functioning of all of the structures is guaranteed by the UPS system (Uninterruptible Power
Supply). UPS automatically protects the Data Center from possible power interruptions.
HVAC SYSTEMS
HVAC systems (Heating, Ventilation, Air Conditioning) guarantee automatic temperature control in all areas of the
Data Center.
SISTEMI DI RILEVAZIONE E SOPPRESSIONE INCENDI
The Data Center is equipped with innovative systems for the signal and suppression of fires which, together with
intelligent systems for the signal of increased heat levels, prevents the possibility of damage to the instrumentation
present in the Data Center
OPERATIONS CONTROL
All internal Data Center activities are constantly monitored by NOC (Network Operations Center) which supervises
the the functioning of the net and the Control Room which has complete control of all of the equipment, as well as
the internal security
MOVEMENT SENSORS AND VIDEO CAMERAS
Electronic sensors and video cameras positioned at all critical points, both inside and outside of the building, and
functioning 7 days/week, 24 hrs/day, immediately note any unauthorized movement.
.
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THANK YOU
il Full Service Provider
www.epiclink.it
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