Transcript Mobile Communication WebUI

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Mobile Unified Communications
Bob Gaughan
[email protected]
BUSINESS MADE SIMPLE
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Nortel Confidential Information
Mobility…Spends and Trends
 Businesses will spend over
$1.4 Trillion in 2012
 35% of total IT spending
 Current Trends
 Device evolution: from
phones to devices to
platforms
 Supremacy: 50-70%
mobile minutes used in the
office…the only option out
of the office
 Blended domains: Personal
devices at work
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WorldWide: IT Spending by Segment, 2007-2009 and 2012
(Billions of Dollars)
2007
2008
2009
Personal Computers
233
247
228
Other hardware
150
153
153
Software
201
229
244
IT Services
752
820
827
Mobile Handsets
189
186
188
Other Telecom Equipment
184
195
201
Mobile Telecom Services
770
874
952
Fixed Telecom Services
708
723
709
All IT
3,187
3,427
3,502
Source: Gartner December 2008
2012
264
163
315
991
278
241
1,133
696
4,081
Mobility Positives: High Value!
 Real-time communications
 Improved accessibility
 Faster access to
information
 More efficient operations
 Shorter decision queues
 Increased customer service
and revenues
 Increased productivity
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Mobility Negatives: High
Costs!!!
 Initial set-up
 Mobile device
 Services and integration
 Recurring monthly fees
 Voice minutes
 Data transfer
 Additional Services
 Cellular voicemail, callerID, texting
 Extra Tariffs
 Long distance
 Roaming
 Extra minutes/usage
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$
Mobility Consequence:
Bi-Polar Communications
My Corporate
Communications
Environment
Enterprise Network
Internet
Office/Portable communications
My Mobile
Communications
Environment
?
Cellular
Primary communications device
Office identity and mobile identity
Office number and mobile number
Office voicemail and mobile voicemail
Enterprise dial plan vs. external number dialing
Corporate directory vs. local contact lists
Corporate conferencing vs. mobile conferencing service
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User Complexity, Inefficiencies and Loss of Control
Mobile Unified Communications
(aka: Fixed-Mobile Convergence or “FMC”)
Unified Communications
Enterprise Network
Cellular
Internet
Office
Portable
Mobile
 Consistent services across mobile device, PC and desk
phone
 Flexibility to choose networks and devices
 Cost savings, improved utilization, efficiency and ROI
 Simplicity of deployment and use
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Mobility for Enterprise Communication
Services
Mobile User
Preferred Device
Mobile
Communication
(Client/WebUI)
 Road Warriors and
Executives
• Rich functionality
 Mobile office
professional
• General voice mobility
Smartphone
Personal Smartphone
Cell Phone
 Campus mobile worker
Mobile
Communication
(WebUI)
Mobile Extension
WLAN/DECT
Handsets
• On-site mobility
Wireless Handset
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Solution
Mobile Unified Communications
Deployment Options
 Mobile Extension: Simple and Quick
• Basic telephony feature set
• SW feature of IP PBX
• No device pre-requisites – any phone!
 Mobile Communication WebUI: Versatile
• Enhanced mobility features
• Clientless deployment
• Any mobile device via browser (mobile or
PC)
 Mobile Communication Client: Best-in-class
feature set
• Advanced mobility features and UC
• Fully integrated client communication
experience
• Available for BlackBerry, WinMob and
Nokia platforms
Mobile Extension
IP PBX
Gateway
Mobile
Communication
WebUI
Mobile Communication
Client
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IP PBX Mobile Extension Architecture
 Works with any cell
phone/smartphone
UEXT
IP PBX
Enterprise
Network
PRI
Carrier
Network
 No dependency on
wireless provider
UserA: Mobile Phone
Cellular
UserA: Desk Phone
 Can be used for
telecommuting/home
phone
 No pre-requisite for office
phone
 Cell phone becomes a logical extension of Communications Server
 PSTN interface combined with service access DN allows cellular reach
for enterprise communications
 Single phone number and voicemail
 Seamless call handoff between mobile device and desk phone
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Enterprise Dial Tone for Cell Phones
IP PBX Mobile Extension
Single Number Reach w/ Presence Updates
1.
2.
Mobile Extension lets other
employees know Paul’s mobile
presence state – whether he’s
on a call, or available. Paul is
not on a call and is shown as
“available”.
IP PBX rings Paul’s desk phone
and mobile phone (UEXT)
4.
Paul picks up on mobile phone;
desk phone stops ringing; DN
marked as busy
5.
Presence indication shows
change in status from “available”
to “busy”
Paul = Available
Kelly’s Office
Paul = Busy
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2
Kelly calls Paul’s Enterprise DN
(4444)
3.
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1
IP PBX
Carrier
Network
3
Enterprise
Network
4
ISDN PRI
Cellular
Paul’s Desk Phone
(DN 4444)
Paul’s Mobile Phone
(DN 678 90123)
IP PBX Mobile Extension
Seamless Device Handoff (Mobile to Desk Phone)
1. Paul arrives at his desk
while on a mobile call and
presses the Handoff Key
(configured) – Primary DN
key begins flashing
2. Paul presses the primary
DN key, or lifts the
handset to establish the
call on desk phone –
primary DN key stops
flashing and a conference
call is established with the
3 lines.
3. Paul disconnects the call
on the mobile phone
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IP PBX
Enterprise
Network
Carrier Network
ISDN PRI
3 2 1
Paul’s Desk Phone
(DN 4444)
Paul’s Mobile Phone
(DN 678 90123)
IP PBX Mobile Extension
Seamless Device Handoff (Desk Phone to Mobile)
1. Paul is using his desk
phone and wants to
continue the conversation
on his mobile phone.
Paul presses the Handoff
key – handoff lamp is lit
and primary DN key lamp
flashes
2. Paul answers his ringing
mobile phone and a
conference call is
established with the 3
lines.
3. Paul presses the Handoff
key on the desk phone
and hangs up.
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IP PBX
Enterprise
Network
Carrier Network
ISDN PRI
1 2 3
Paul’s Desk Phone
(DN 4444)
Paul’s Mobile Phone
(DN 678 90123)
Enterprise Telephony for Mobile Phones
More IP PBX Mobile Extension Features
 PBX dialing from mobile phone
• Single number/ID, Toll avoidance
 Mid-call features
• Transfer, park, hold etc…
 Attendant features
• Camp-on, busy lamp field, barge-in
IP PBX
Enterprise Network
Carrier Network
 Call management features
• Forwarding, privacy
 Presence updated with mobile state
• Microsoft OCS
 Seamless Device Handoff
• Mobile-Desk-Mobile
 Policy Enforcement
• Dialing restrictions and CDR
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Consistent Features, Dialing and Services
Mobile Communication
Extending Enterprise Telephony/UC to Smartphones
 Single Number Reach
• Dynamic/static call routing
 Single Identity (office CLID)
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

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• Direct dial mode
• Call-me-first mode
Single Voicemail
• MWI
• Cellular voicemail avoidance
Enterprise Telephony
• ESN dialing, toll bypass, policies
• Conferencing / mid-call features
• Attendant features
Advanced Call Routing
Device Handoff
Unified Communications
• IM/Presence
• Busy state/presence integration
• Corporate directory search/calling
IP PBX
Gateway
Enterprise
Employee
Productivity
Carrier
Cellular
Lower
Costs
Smartphone
Mobile Communication Architecture
Client for Enhanced Features
 Supports BlackBerry, Nokia and Windows Mobile platforms
 GUI feature access and call notifications
 Advanced call routing and cellular voicemail avoidance
 “Clientless” WebUI option
Mobile
Communication/WebUI
All voice carried
over cellular voice network
Cellular Voice Network
(GSM or CDMA)
Enterprise Network
SIP
Comm
Server
LDAP
Cellular Data Network
(GPRS/EDGE or 1xRTT/EVDO)
Smartphone
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HTTPS
signaling to Gateway over
cellular data network
Gateway
Active Directory
Internet
Mobile Communication
Deployment Options
 WebUI: Simple and Versatile
• Any mobile device via browser (mobile or PC)
• Clientless deployment
• Delivers core mobility features
• Network tolerant
 Client: Best-in-class feature set
• Qualified mobile devices (BB, WinMob, Nokia)
• Fully integrated client communication
experience
• Advanced mobility features
• Real-time environment
• IM/Presence
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IP PBX
Gateway
Mobile
Communication
WebUI
Mobile Communication
Single Mode Client
One license enables both Mobile Communication Client and
WebUI
Mobile Communication
Client Overview
 The Mobile Communication client is
the user interface for accessing
features
• Windows Mobile, BlackBerry and
Symbian
 The client integrates with the native
device for a consistent experience
with other applications
 Over-The-Air (OTA) portal allows
unassisted client installation via
mobile browser
 Auto-Configuration allows
administrators to pre-set a number of
the client configuration settings
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Support for the most popular Enterprise Smartphones
Mobile Communication Client: Call Re-Direct
Dynamically Route Incoming Calls to any Phone
Call Screening menu
Incoming call
notification via data
service
Conference phone
rings
Guest phone (DID)
Home phone
Cellular
 The mobile phone is not always the best device to take a call
• Colleague’s desk, home office, customer site, meeting room, lobby, hot
desking etc…
 Flexibility to chose any phone based on environment/convenience
 Save time by re-directing call to colleague or assistant
 Cost Savings by avoiding unnecessary cellular usage and roaming
charges
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Mobile Communication Client: Cellular Voicemail
Avoidance--- Enforcing Single Voicemail
 Pairing a mobile phone with an office desk
phone does not ensure single voicemail
• Roaming out of range
• Turned off/dead battery
• Cell phone forwarded to voicemail
Unified Comms
Mobile
Communication
Gateway
Internet
 Enforcing single voicemail
• User must accept notification request
before call is sent to mobile device
• If notification is ignored, or user is not
reachable, std call treatment is applied
• Call is forwarded to corporate voicemail
• Cellular voicemail doesn’t have the
opportunity to pick up the call
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One Business Voicemail to Manage
Carrier
Network
Mobile Communication Client: IM/Presence
Support
 In Mobile Communication IM/presence for other
Mobile Communication
users is supported
 Presence information is
displayed in the buddy list
and call history screens in
the Mobile Communication
client
 From the buddy list and call
history screens, users may
originate IM sessions to
other Mobile
Communication users
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Mobile Communication : WebUI
Accessing WebUI
Any Browser
Any Device
Any Network
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Auto logout for
security on
shared devices
Any Network using any Browser-Equipped Device
Mobile Communication WebUI: Settings Page
• At first login, users will be prompted to
enter a number for call routing
any internal or PSTN number
Check mark
active number
for call routing
Add new numbers anytime, as required
– eg. home, guest, meeting room, etc.
DND – Calls
will not be
forwarded
when checked
Easily edit or
delete numbers
All incoming office calls will ring to the selected number, outbound calls dialed from
WebUI will be routed using enterprise network and carry office CLID
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Mobile Communication WebUI: Home Page
 Simple to use – as easy as navigating a web page
Call Setting/
Status pane
Call Field – Uses
Enterprise dial plan
format (eg. ESN)
History – link to
call logs
Corporate Directory Search
– Enter whole or partial
name and click-to-call from
results list
MWI – Clickto-call vmail
Refresh – Updates call status and MWI
Returning to WebUI throughout the day doesn’t require repetitive logins; Configurable
keys on smartphones give users single button access to the WebUI Home page
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Why Choose Mobile
Communication WebUI?
 Easy to roll-out and administer
 Non-intrusive; suitable for personally owned devices
 Compatible with any browser-equipped mobile device
 Minimal data usage/cost and long battery life
 Network tolerant (eg. unreliable cellular data
coverage)
 Compatible with PC browsers for teleworker
scenarios
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One License Enables both Mobile Communication
Client and WebUI
Mobile Communication Client: Enhanced
Capabilities
 Streamlined dialing/ integrated
call logs
 GUI for mid-call features
 Emergency number support
 Instant Conferencing
 IM/Presence
 Click-to-call from buddy list
 Cellular voicemail avoidance
 Real-time MWI
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Use Client as the Primary Interface and WebUI when Convenient
Mobile Communication 3100 ROI Tool
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Mobile Communication 3100 ROI Tool
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Mobile Communication 3100 ROI Tool
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Mobile Communication 3100 ROI Tool
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Mobile Communication 3100 ROI Tool
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Mobile UC Business Case
Cost Saving Opportunities
 Reduce Cellular usage when in-office
• Seamless bi-directional handoff with deskphone lets users continue voice
conversations without any cellular usage/minutes
 Reduce Roaming charges
• Take incoming mobile calls on landline phones – real-time screen popup allows
incoming mobile calls to be pushed to "free" landline phones
• Convert outbound mobile calling to inbound - travel globally without ever placing an
international mobile call
 Remove cellular LD charges
• Mobile LD calling at local rates - remove high cost cellular LD by leveraging least
cost routing of enterprise dial plan
 Replace corporate assets w/ personal devices (eg. iPhones)
• Leverage "free" devices by enabling business communications through employees’
preferred personal phones
 Leverage “Free Minute” offers (eg. “Fav 5”)
• Move business calls into "free minute" portion of common mobile plans
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Mobile UC Business Case
More Cost Saving Opportunities
 Downgrade employee service plans and/or options
• Fewer minutes
• Remove high cost cellular services like conferencing and voicemail
 Protect against Fraud
• Apply office policies/restrictions for mobile use
• Centralized CDR provides a consolidated view of office/mobile call activity
• Easily distinguish between enterprise calls and personal calls on mobile billing
 Use “Free” Wi-Fi
• Move all call control, notifications, IM/Presence, directory search and other data
traffic to Wi-Fi
 Leverage Internet VoIP Services
• Services like Skype offer the lowest cost LD/Int’l mobile calling opportunities
• Unlicensed Mobile Access (UMA) for flat rate VoIP (eg. Wi-Fi BlackBerry)
 Assume control of mobile solution and evolution
• Device flexibility
• Network agnostic
• Service compatibility
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