Transcript Looking for a way - United Nations Economic Commission for Europe

IT Governance
in a statistics office
Dayantha Joshua
March 2005
Why do we need IT governance
• The reputation of any statistical office – and trust of
those who contribute data to it – are of paramount
importance.
• As technologists, we must work closely with those that
are our customers and business partners to introduce the
necessary controls so that there is a shared and
consistent accountability.
• This is the rationale for IT Governance within ONS.
Information Management - IMproving ONS
Democratising statistics
‘[In 1998]…the Government emphasised its
intention to seek a new relationship with
citizens based on openness and trust.’
‘Statistics encourage debate, inform decisionmaking both inside and outside government
and allow people to judge whether the
Government is delivering on its promises.’
Prime Minister, Tony Blair, 1999
Information Management - IMproving ONS
The need for statistics
• Statistics used more
widely than you may
realise
• Quality of Data and
outputs central to
statistics production
and usage
• Need for effective
governance to ensure
statistics are accurate
Information Management - IMproving ONS
IT Governance!
Key Challenges for ONS
Modernisation
Efficiency Gains
Managing existing
business demand
Standardisation
Information Management - IMproving ONS
Relocation
Can IT Governance be ignored ?
Modernisation
Information Management - IMproving ONS
ONS Statistical Modernisation
From…
– niche,
– professional,
– survey-based,
– publication-based,
– government department -based,
– historically maintained,
– data dissemination
based on a patchwork of inherited
systems and processes
…to:
–
–
–
–
–
broadcast to citizens
widely accessible,
multiply organised,
with more analysis,
one-stop shop to
• data-, content- and metadata based services
based on an integrated modernised
statistical infrastructure
Modernisation
Information Management - IMproving ONS
The starting point
Inflexible
Working
Disparate
Toolsets
Isolated
Data Silos
User Interface - XP
Notes Client
Server
File/Directory Services Windows 2000
Legacy Database System
Video Services
Notes
Browser
Legacy Database System
Applications
Applications
Legacy Database System
Fileservices
Fileservices
Desktop
Desktop
Legacy Database System
Network
Network
Modernisation
Local/Wide Area Network
Information Management - IMproving ONS
The Goal
Flexible
Working
Common
Data
Statistical
Toolsets
Accessibility
User
- XP
UserInterface
Interface
- XP
Notes
Notes
File/Directory
Services
- File/Directory
Services
Windows
2000
Windows
2000
Server
Server
ONS
Applications
Enterprise Server J2EE
Database Server Oracle
Legacy Database System
Video Services
Integrated
Voice,
Video &
Data
Services
Browser
Browser
Legacy Database System
Applications
Fileservices
Fileservices
Fileservices Applications
Applications
Notes
Client
Notes Client
Legacy Database System
Desktop
Desktop
Desktop
Legacy Database System
Network
Network
Network
Storage Area Network
Modernisation
Local/Wide
Area Network
Local/Wide
Area Network
Information Management - IMproving ONS
Can IT Governance be ignored ?
Efficiency Gains
Standardisation
Information Management - IMproving ONS
IM Positioning (2001-2007)
Poor Vision
Uncertainty
Solutions for specific requirements
NT
Servers
High
Diversity
Too many options - difficult to fulfil new needs
Applications
Transition
Storage
Network
Infrastructure
Enterprise
Servers
Applications
Infrastructure
Desktop
Low
Voice
Constraint
Growth
Inability to meet new demands
Low
Information Management - IMproving ONS
Coherent Strategy
Scalability
High
IM Positioning (2001-2007)
Poor Vision
Uncertainty
Solutions for specific requirements
NT
Servers
High
Diversity
Too many options - difficult to fulfil new needs
Applications
Transition
Storage
Network
Infrastructure
Enterprise
Servers
Applications
Infrastructure
Desktop
Low
Voice
Constraint
Growth
Inability to meet new demands
Low
Information Management - IMproving ONS
Coherent Strategy
Scalability
High
Governance in ONS
• The external demands for quality outputs combined
with the necessary changes in technology reinforces the
need for goverance in ONS
• The heavy reliance on technology places a
responsibility and duty on IMG for effective
governance
Information Management - IMproving ONS
A typical work situation
Information Management - IMproving ONS
External Governance Influencers
Freedom of Information Act of 2000
eSign Act
Gateway Reviews
IMG Governance Processes
Data Protection Act of 1998
ISO 15489-2
ITIL
ISO9000
BaFin – Germany
ISO 17799 Finance & VFM
BS15000
Business Requirements
GSI 2
e-GIF
Basel II
DoD 5015.2
Legislative Requirements
US Patriot Act
Sarbanes-Oxley
RAS
VPN
WAN
LAN
Data Centre
LAN
RAS
Information Management - IMproving ONS
WAN
VPN
IT Process & Responsibilities
Governance Responsibilities
• take stakeholder value into account
• give direction to the processes
• ensure they provide results
• ensure they act on the results
• get results and challenge them
Stakeholder
Values
drive
directs
Strategy
confirm
or
change
Resources
- knowledge
- information
- capability
- …...
use
measure
Processes
report
Results
performance
outcome
risks
assets
Information Management - IMproving ONS
improve
The ONS – Corporate Governance
ONS Management Board
SRDU
Citizen
Information
Project
Modernising
Civil
Registration
Programme
Statistical
Modernisation
Programme
Investment Board
Neighbourhood
Statistics
Programme
Modernising statistics
Modernising registration
Modernising corporate infrastructure
Estates
Information Management - IMproving ONS
ERPS
Technology
Modernisation
HR
Websites
National
Statistics
Methodology
The ONS – Project Governance
Statistical
Modernisation
Programme
SIPs
REPs
IM
Technology
Modernisation
Information Management - IMproving ONS
Meta
data
HR
HR
Stats Mod
Prog Office
S Dev
Web
issues
Websites
S&SI
CC
The ONS – IMG Governance
•IP Technology
Hardware &
Network
Infrastructure
Information Management - IMproving ONS
The ONS – IMG Governance
•IP Technology
•Hitachi Data storage
•Intel file servers
Data /
Storage
Hardware &
Network
Infrastructure
Information Management - IMproving ONS
The ONS – IMG Governance
•IP Technology
•Hitachi Data storage
•Intel file servers
•PRINCE-2, ISO 17799, BS15000
•ITIL standards
Data /
Storage
Hardware &
Network
Infrastructure
Information Management - IMproving ONS
The ONS – IMG Governance
•Oracle database, J2EE
•Oracle Collaborations Suite -ERPS
•SAS, Supercross
Applications
Data /
Storage
Hardware &
Network
Infrastructure
Information Management - IMproving ONS
The ONS – IMG Governance
•DSDM, Rational toolset,
•XML standards,e-gif,XBRL
•Estimating standards - Karner & Tassc
•Testing Standards
Applications
Data /
Storage
Hardware &
Network
Infrastructure
Information Management - IMproving ONS
The ONS – IMG Governance
•Agreed SLA’s
•Service Metric Measurement
•Standard product portfolio
IT Services
•Content Management, Search EngineApplications
•GRIS standards based on ESRI
Data /
Storage
•SVG for visualisation and data rendering
Hardware &
Network
Infrastructure
Information Management - IMproving ONS
The ONS – IMG Governance
Business
Goals/
Initiatives
Business
Tasks/
Processes
•TOGAF – Enterprise Architecture
•Investment review
•Executive review
•Programme and project review
•Management information
•Business Design authority
IT Services
Applications
Information Management - IMproving ONS
Data /
Storage
Hardware &
Network
Infrastructure
Future ONS – An enterprise where
business + infrastructure architecture is linked
Business
Architecture
Service Interface
Business
Goals/
Initiatives
Business
Tasks/
Processes
IT Services
Applications
Technology
Infrastructure
Data /
Storage
Hardware &
Network
Infrastructure
Information Management - IMproving ONS
IM@08 – organisational change management
IM@08
People and Capability Transformation –
Architecture team
Business Process Consultancy
IM Strategies
Security –
Special Projects –
Analysis –
Development –
IM Applications
Testing –
Support –
CIO
Site Management –
AIM – availability & infra. management
IM Operations
Deployment unit –
Capacity Management –
Configuration Mangement –
Contract and Asset Management, SLA –
Project managers and PSO –
IM Communications
IM Governance
Standards and Policies –
Information Management - IMproving ONS
Planning and Finance –
Information Management - IMproving ONS
Applying governance to modernisation
Information Management - IMproving ONS
Data from
business surveys
Data from social
surveys
Administrative
sources
CSDB
Blaise
Integrate &
load
Integrate &
load
Integrate
& load
CMS
Adaptor
Web store
CORD
Statistical Array
Adaptor
Adaptor
Adaptor
Adaptor
Adaptor
Adaptor
Metadata
Adaptor
Adaptor
Adaptor
Adaptor
Index
Numbers
CANCEIS
X12
GES
Computational
Plan
Search
Engine
Audit
Superstar
SAS
ACTR
Tau Argus
SCMS
Banff
GRI
Information Management - IMproving ONS
Adaptor
Data from social
surveys
CSDB
Blaise
Integrate &
load
Integrate
& load
CMS
Adaptor
Web store
CORD
Statistical
Array
Adaptor
Adaptor
Adaptor
Adaptor
Computational
Plan
Adaptor
Adaptor
Search
Engine
Metadata
Adaptor
Index
Numbers
X12
GES
Superstar
SAS
Tau Argus
Banff
GRI
Information Management - IMproving ONS
Adaptor
Audit
Data from social
surveys
CSDB
Blaise
Started /
Made Some
Progress
Integrate &
load
Made good
Progress
Integrate
& load
CMS
Adaptor
Web store
Made Extensive
Progress
CORD
Statistical
Array
Adaptor
Adaptor
Adaptor
Adaptor
Computational
Plan
Adaptor
Adaptor
Search
Engine
Metadata
Adaptor
Index
Numbers
X12
GES
Superstar
SAS
Tau Argus
Banff
GRI
Information Management - IMproving ONS
Adaptor
Audit
Data from social
surveys
CSDB
Blaise
Started /
Made Some
Progress
Integrate &
load
Made good
Progress
Integrate
& load
CMS
Adaptor
Web store
Made Extensive
Progress
CORD
Statistical
Array
Adaptor
Adaptor
Adaptor
Adaptor
Computational
Plan
Adaptor
Adaptor
Search
Engine
Metadata
Adaptor
Index
Numbers
X12
GES
Superstar
SAS
Tau Argus
Banff
GRI
Information Management - IMproving ONS
Adaptor
Audit
Data from social
surveys
CSDB
Blaise
Started /
Made Some
Progress
Integrate &
load
Made good
Progress
Integrate
& load
CMS
Adaptor
Web store
Made Extensive
Progress
CORD
Statistical
Array
Adaptor
Adaptor
Adaptor
Adaptor
Computational
Plan
Adaptor
Adaptor
Search
Engine
Metadata
Adaptor
Index
Numbers
X12
GES
Superstar
SAS
Tau Argus
Banff
GRI
Information Management - IMproving ONS
Adaptor
Audit
Analysis Techniques used
Facilitated
Workshops
Timeboxing
May all be used on any type of project where appropriate
Prioritisation
MoSCoW
Information Management - IMproving ONS
Controlled
Evolutionary
Prototyping
SMP Technical Programme - Management Team
- IM SMP Management Teams, Boards and Roles -
ONS SMP Programme
Board
Defines “What ONS
wants from SMP
Programme”
SMP Delivery
Programme Board
SMP
Programme Director
Caron Walker
IMMT SMP
Rep
Plans, commissions and agrees what
the Bus Programme will specifically
deliver, ensures it delivers to time,
cost and quality and achieves
business benefit
IM Architecture
IM Operations
SMP Lead Architect
SMP Tech Prog Office
SMP
Business
Requirements
Manager
SMP Requirements
Manager
SMP
Technical Programme Manager
SMP BU
Reps
IM SMP Development Planning
and Control Board (Core)
SMP Service
SMP
SMP
(Operations)
Integration
SMP Design Construction
& Test Manager
Manager
Manager
(Chairs
Manager
(Chairs
(Chairs
A&D/ TDA Board)
(Chairs
Construction
Board)
E2E IVVT
Management
Board)
Ops/Service
Management
Board)
SMP
CAT/Trials
Manager
IM Technical Release Manager for SMP Release a.0
IM Technical Release Manager for SMP Release b.0
IM Technical Release Manager for SMP Release c.0
IM Service (Maintenance) Release Manager (TBC)
Business
Release
Mgrs
Information Management - IMproving ONS
Operations
Release
Scheduler
IT Governance
CIO
PMO
Business
Finance
Architecture
IT Governance
Policies
Process
Standards
Operations
Planning
Information
Compliance
Security
High Performance IT
Agility
Alignment
Efficiency
•IT is an integral part of the business
•IT governance is an integral part of corporate governance
Information Management - IMproving ONS
End of Presentation