Resolution Methods
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Transcript Resolution Methods
Name Resolution
Presented
By
Tom Battaglia
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4 Section presentation
Section 1 - Resolution Methods Defined
Section 2 - Microsoft Name Resolution
Section 3 - The OSI Model
Section 4 - Troubleshooting
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Section 1 of 4
Resolution Methods Defined
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Resolution Methods
What is Name resolution
Computers communicate using IP’s
People communicate using computer names
Name resolution is a result of a client query to
get an IP address for a computer name
“Name Server” - The server that can hand out
an IP after a query for one is made
NOTE: If a client uses an IP to communicate the
Name Server is not necessary
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Resolution Methods
Types of Resolution Methods
Broadcast for NetBIOS Name
WINS - Windows Internet Name Server
DNS - Domain Name Server
DDNS - Dynamic Domain Name Server
Node Type Resolution of Microsoft clients
B-node / P-node / M-node / H-node
LMHOST / HOST
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Broadcast for
NetBIOS "Short" Name
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Resolution Methods Defined
Broadcast - Characteristics
Routers do not forward Broadcast requests off
of the subnet
Only NetBIOS "Short"names can be resolved
on the local subnet
Every Client on the subnet processes
Broadcast packets
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Windows Internet Name Service
(WINS)
Note: Microsoft Windows Clients Only
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Resolution Methods Defined
WINS
WINS - Server Characteristics
Resolves NetBIOS "Short" Names only
• i.e. Batman01
Client updates dynamic database on WINS
server during startup or Nbtstat -RR
Admin can add static entries to WINS
ONLY Services are registered in WINS
WINS Servers exchange entries by being
"Push/Pull" partners
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Resolution Methods Defined
WINS
WINS - Client Characteristics
* Client DOES NOT use secondary unless
primary WINS server is down
To resolve a name to an IP the client must be
using a WINS server that the destination
server registered with
OR
The clients WINS server is a "Push/Pull"
partner of the destinations WINS server
* NT4 Only. W2K will use Secondary after a delay.
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Resolution Methods Defined
WINS
WINS – Server Locations
WINS Servers
AUSWINSRR201
143.166.233.252
W2K
NASHVILLE
AUSTIN
AUSWINSPS201
143.166.140.96
"NEW W2K"
BNAWINSEG101
163.244.252.252
W2K
BNADHCPCORP01
163.244.252.244
W2K
APCC2
AUSWINSBT101
143.166.33.148
W2K
AUSWINSBT102
143.166.98.24
"PoleStar1
PENMDSWINS01
163.244.112.253
W2K
APCC1
Japan
TK-BDC1
163.244.85.168
NT4
PENWINSD1O10
163.244.112.26
W2K
JPWINSDC101
163.244.85.166
W2K
IEBRYWINS01
163.244.76.31
NT4
PENWINSD101
163.244.101.26
W2K
EMEA
IELIMWINS01
163.244.4.32
NT4
PENWINSD102
163.244.101.27
W2K
CHINA
EUROPEWINSNT2
163.244.79.191
NT4
CN-WINS1
163.244.235.26
NT4
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Resolution Methods Defined
WINS
WINS – MMC Example
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Resolution Methods Defined
WINS
WINS – Unique Type Examples
WINS Entry Type
[00h] Computer Name
Service Registered
Workstation Service
[03h] Computer Name
Messenger Service for Computer
[20h] Computer Name
File Server Service
[BEh] Computer Name
Network Monitoring Agent Service
[03h] User Name
Messenger Service for the logged on user
[1Bh] Domain Name
Domain Master Browser Service – PDC
[1Dh] Domain Name
Subnet Master Browser Service
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Resolution Methods Defined
WINS
WINS – Group Type Examples
WINS Entry Type
[00h] Domain Name
Service Registered
Workstation Service Receives Browser
Broadcasts
[1Ch] Domain Name
Domain Controllers
[1Eh] Domain Name
Used by Browsers for Elections
[01h] --_MSBROWSE_
Registered by Subnet Master Browser
Returned to clients after Query
1 PDC
24 BDCs
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Domain Name Service
(DNS)
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Resolution Methods Defined
DNS
DNS - Server Characteristics
Resolves Fully Qualified Domain Names
"FQDN"
• i.e. Batman01.us.dell.com.
Integrated Microsoft and UNIX Servers
All Registrations are Statically Entered
Provides Forward Lookup - Name to IP
Provides Reverse Lookup - IP to Name
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Resolution Methods Defined
DNS
DNS - Client Characteristics
The Client uses Domain Suffixes to Lookup
Names
• i.e. "us.dell.com"
• i.e. "dell.com"
Client WILL use Secondary if Name can not
be Found on Primary DNS Server
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Resolution Methods Defined
DNS
DNS – Domain Suffixes
Primary DNS Suffix NT4 Legacy
dell.com
Root Domain
us.dell.com
Child Domain
us.dell.com
Austin
N/A
Brazil
ca.dell.com
Canada
N/A
Chile
N/A
Columbia
mx.dell.com
Mexico
N/A
Nashville
N/A
San Jose
my.dell.com
APCC
NT4
Client / Server
Setup
Austin Area
NON W2K
us.dell.com
dell.com
aus.amer.dell.com
amer.dell.com
bna.amer.dell.com
sjc.amer.dell.com
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Resolution Methods Defined
DNS
DNS – Forward Lookup MMC Example
IP Address
Host Names
IP Alias
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Resolution Methods Defined
DNS
DNS – Forward Lookup Unix Example
IP Address
Host Names
IP Alias
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Resolution Methods Defined
DNS
DNS – Reverse lookup MMC Example
Host Names
IP - First Octet
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Resolution Methods Defined
DNS
DNS – Reverse lookup Unix Example
Filename
Host Names
IP - First Octet
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Dynamic Domain Name Service
(DDNS)
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Resolution Methods Defined
DDNS
DDNS - Server Characteristics
Resolves Fully Qualified Domain Names
"FQDN"
• i.e. Batman01.aus.amer.dell.com.
ONLY Microsoft W2K servers
Some Registrations are Statically Entered
Provides Forward Lookup - Name to IP
Provides Reverse Lookup - IP to Name
Proxy Lookup to the WINS Server
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Resolution Methods Defined
DDNS
DDNS - Client Characteristics
The Client uses Domain Suffixes to Lookup
Names
• i.e. "aus.amer.dell.com"
• i.e. "amer.dell.com"
Client WILL use Secondary if Name can not
be Found on Primary DNS Server
Registrations are Dynamically Entered when
the W2K client uses a DDNS server
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Resolution Methods Defined
DDNS
DDNS – Domain Suffixes
Primary DNS Suffix W2K
dell.com
Root Domain
amer.dell.com
Child Domain
aus.amer.dell.com
Austin
poa.amer.dell.com
Brazil
yyz.amer.dell.com
Canada
bog.amer.dell.com
Chile
sgl.amer.dell.com
Columbia
mex.amer.dell.com
Mexico
bna.amer.dell.com
Nashville
sjc.amer.dell.com
San Jose
mfg.apcc.my.dell.com
mds.my.dell.com
APCC
APCC2
W2K
Client / Server
Setup
Austin Area
W2K
aus.amer.dell.com
us.dell.com
amer.dell.com
dell.com
bna.amer.dell.com
sjc.amer.dell.com
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Resolution Methods Defined
DDNS
DDNS – Forward Lookup MMC Example
IP Address
Host Names
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Resolution Methods Defined
DDNS
DDNS – Reverse lookup MMC Example
Not currently implemented at Dell on the W2K
DDNS platform
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Section 2 of 4
Microsoft Name Resolution
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Microsoft Name Resolution
Part 1 - Resolution Methods
B-node / P-node / M-node / H-node
LMHOST File
HOST File
Part 2 - Combined Resolution Methods
NetBIOS
DNS
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Part 1
Resolution Methods
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Microsoft Name Resolution
B-Node - Characteristics
Uses Broadcast NetBIOS Name Queries for
Name Registration and Resolution
B-Node Limitations:
(1) Broadcasts Disturb every node on the
Network
(2) Routers Typically do not Forward
Broadcasts, so only NetBIOS Names on
the Local Network can be Resolved
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Microsoft Name Resolution
P-Node - Characteristics
Uses NetBIOS Name Server (NBNS)
- Typically a WINS Server
P-Node Limitations:
(1) If the Server is not Registered with
WINS the Client can not Resolve it
(2) If the NBNS is "Down" the Client May
not Resolve or will use the Secondary with
Degraded Results
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Microsoft Name Resolution
M-Node - Characteristics
Uses B-Node First
Uses P-Node if B-Node does not Resolve
M-Node Limitations:
(1) Broadcasts Disturb Every Node on the
Network
(2) If the NBNS is "Down" the Client May
not Resolve or will use the Secondary with
Degraded Results
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Microsoft Name Resolution
H-Node - Characteristics
Uses P-Node First
Uses B-Node if B-Node does not Resolve
H-Node Advantages:
(1) It Does Not Use Broadcasts First
(2) It Will Resolve Faster Using WINS and
cut down on Network Traffic
NOTE: This is the method Microsoft uses for all
their Windows platforms
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Microsoft Name Resolution
LMHOST File - Characteristics
Used to resolve NetBIOS "Short" Names
Can have Entries Cached from file
Located in [%systemroot%\system32\drivers\etc]
LMHOST File Limitations:
(1) Can hold only 128 entries
(2) If a Name Changes all LMHOST Files
Need to be Updated
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Microsoft Name Resolution
LMHOST File Example
LMHOST File - No Extension
LMHOST Sample File
Examples
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Microsoft Name Resolution
HOST File - Characteristics
Used to resolve FQDN Names
Can have Entries Cached from file
Located in [%systemroot%\system32\drivers\etc]
HOST File Limitations:
(1) If a Name Changes all HOST Files Need
to be Updated
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Microsoft Name Resolution
HOST File Example
HOST File - No Extension
Examples
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Part 2
Combined Resolution Methods
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Microsoft Name Resolution
All Microsoft Platforms - NetBIOS
Uses B-Node if no WINS Server Specified
Uses H-Node Resolution if a WINS Server is
Specified
If System Fails to Register with WINS it will
Result in B-Node until it can Contact the
WINS Server
Some Commands - Net View and Nbtstat
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Microsoft Name Resolution
M-Node
P-Node
M-Node
H-Node
LMHOST
Cache
LMHOST
Cache
LMHOST
Cache
LMHOST
Cache
Broadcast
WINS
WINS
WINS
Broadcast
LMHOST
File
LMHOST
File
LMHOST
File
If Configured for
"DNS for WINS
Resolution (NT4)"
If Configured for
"DNS for WINS
Resolution (NT4)"
HOST
File
HOST
File
DNS Server
DNS Server
Broadcast
LMHOST
File
NetBIOS
Resolution
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Microsoft Name Resolution
H-Node
Cache
WINS
Broadcast
LMHOST File
HOST File
DNS Server
Time Out
An example of name resolution would be like
calling information to get the # - (IP Address)
Try to remember the #
Call information to get a # for a name
The operator can put your call through
If the # is unlisted you might need to go in
your front yard and call their name
Check the Counter for Pieces of Paper
You might check your personal phone list
Look it up in the phone book (FQDN)
Give up and go shopping
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Microsoft Name Resolution
All Microsoft Platforms - DNS / DDNS
Client will look on Server and Query Using
the Domain Suffixes
Some Commands - Ping, Ftp, and Telnet
Suffix Search
Order
DNS
Server
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Microsoft Name Resolution
Microsoft Reference Articles
Q105997 - Differences Between the HOSTS and LMHOSTS Files in Windows NT
Q119493 - NetBIOS over TCP-IP Name Resolution and WINS
Q120642 - TCP-IP & NBT Configuration Parameters for Windows NT and
Windows 2000
Q142042 - Description of TCP-IP Node-Type Settings in Windows 95-98
Q142309 - NetBIOS Name Resolution Using DNS and the HOSTS File
Q158474 - Windows TCP-IP Registry Entries
Q160177 - Default Node Type for Microsoft Clients
Q167640 - Automatically Changing the Node Type of a Windows NT Workstation
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Section 3 of 4
The OSI Model
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Open Systems Interconnection
(OSI) Model
OSI Characteristics
Describes how information from a software application in
one computer moves through a network medium to a
software application in another computer
Developed by the International Organization for
Standardization (ISO) in 1984
Each layer being implemented independently enables the
solutions offered by one layer to be updated without
adversely affecting the other layers
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Open Systems Interconnection
(OSI) Model
OSI Characteristics
Data Encapsulation and Decapsulation occurs as each
layer passes data up and down the stack
Layered approach for ease of Learning, Modular
Engineering, Interoperability and Eases Standards
Development
Ethernet = Frames
TCP/IP = Packets
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Open Systems Interconnection
(OSI) Model
Layer 7 — Application layer
Layer 6 — Presentation layer
Layer 5 — Session layer
Layer 4 — Transport layer
Layer 3 — Network layer
Layer 2 — Data Link layer
Layer 1 — Physical layer
Implemented
with software
Implemented
with Software
& Hardware
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Open Systems Interconnection
(OSI) Model
"FYI" OSI Compared to TCP/IP Stack
OSI 7 Layers
Application
Presentation
Session
Transport
Network
Data Link
Physical
TCP/IP 4 Layers
Application
Transport
Internet
Interface
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Open Systems Interconnection
(OSI) Model
Each layer communicates with three other OSI layers:
1. The layer directly above it,
2. The layer directly below it
3. Its peer layer in other networked device
Application
Presentation
Session
Transport
Network
Data Link
Physical
Application
Presentation
Session
Transport
Network
Data Link
Physical
Upper Layer
"Service User"
Peer-to-Peer
Communication
Protocol Data Units
(PDU)
Lower Layer
"Service Provider"
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Open Systems Interconnection
(OSI) Model
Application
Layer 6
Layer 5
Layer 4
Layer 3
Layer 2
Layer 1
Interface to Application
Interface to User
UDP Application examples
DHCP
BOOTP
TFTP
TCP Application examples
HTTP
FTP
TELNET
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Open Systems Interconnection
(OSI) Model
Layer 7
Presentation
Layer 5
Layer 4
Layer 3
Layer 2
Layer 1
"Translator"
Encryption
Decryption
Compression
Decompression
Architecture Independent data
transfer format. i.e.
MPEG
Gif
Jpeg
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Open Systems Interconnection
(OSI) Model
Layer 7
Layer 6
Session
Layer 4
Layer 3
Layer 2
Layer 1
"Coordinator"
Manage User Sessions
Establish Connection
Manage Connection
Terminate Connection
Report upper layer errors
Protocols
AppleTalk
Session Control Protocol
DECnet Phase 5
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Open Systems Interconnection
(OSI) Model
Layer 7
Layer 6
Layer 5
Transport
Layer 3
Layer 2
Layer 1
"Segmenter"
Reliable Packet Delivery
Flow Control
Multiplexing
Error Checking
Protocols Used
TCP
UDP
SPX
NetBEUI
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Open Systems Interconnection
(OSI) Model
Layer 7
Layer 6
Layer 5
Layer 4
Network
Layer 2
Layer 1
"Packet" (Data gram)
Logical Addressing
Path Determination (Routing)
Connectionless
Best-Effort-Delivery
Address Res. Protocol -ARP
IP to MAC
Routed Protocols
IP / IPX / ICMP
Routing Protocols
OSPF / RIP / BGP
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Open Systems Interconnection
(OSI) Model
Layer 7
Layer 6
Layer 5
Layer 4
Layer 3
Data Link
Layer 1
"Frame"
Switches Operate Here
All devices talk MAC
Header Contains MAC Address
Error Notification
Network Topology Defined
Flow Control
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Open Systems Interconnection
(OSI) Model
Layer 7
Layer 6
Layer 5
Layer 4
Layer 3
Data Link
Layer 1
Data Link Layer Sub layers
Logical Link Control - LLC
802.2
Connectionless &
Connection Oriented
Media Access Control - MAC
Manage protocol
access to the physical
layer
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Open Systems Interconnection
(OSI) Model
Layer 7
Layer 6
Layer 5
Layer 4
Layer 3
Data Link
Layer 1
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Open Systems Interconnection
(OSI) Model
Layer 7
Layer 6
Layer 5
Layer 4
Layer 3
Layer 2
Physical
"Link"
Changes data to electrical
impulses
Transmits "Bits" onto the Wire
Removes "Bits" off the Wire
Physical error checking
Does not add or take away
from the Frame
Concerned with Physical
protocol and not Data Protocol
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Open Systems Interconnection
(OSI) Model
Layer 7
Layer 6
Layer 5
Layer 4
Layer 3
Layer 2
Physical
Maintains the Physical Link
Defines the physical medium
Voltage levels &
timings
Data Rates
Transmission
Distance
Connectors
Cables
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Section 4 of 4
Troubleshooting
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Troubleshooting
Part 1 - Basic Network Troubleshooting
Part 2 - NetBIOS Troubleshooting
Broadcast / WINS / LMHOST File
Part 3 - FQDN Troubleshooting
DNS / DDNS / Host File
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Part 1
Basic Network Troubleshooting
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Troubleshooting
Basics
Client Considerations
ONLY GATHER FACTS………..
•
Is it "Slow" or "Not Working"?
•
They Say "Last Week" …… It's Really "Never"
What Changed?
•
They Say "No One" ………It's Really "Everyone Can"
When Did it Work Last?
•
They Say "It's Dead" ……… It's Really been "Slow" Once Today
Can Other Clients get to the Server?
•
Don't trust the end user to evaluate.
They Say "Nothing" ……… It's Really their Kids Game They Installed
Is the Client Properly Configured?
•
They Say "Yes" ……….. They Don't know what a Computer is
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Troubleshooting
Basics
Server Considerations
ONLY GATHER FACTS………..
Is it Static or DHCP?
Can the Server Resolve Names?
When Did it Work Last?
What Changed?
Is the Server Properly Configured?
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Troubleshooting
Basics
Parts to Troubleshoot
Separate the network from the Servers
Cables, Switches and Routers are the Net
Computers are the Clients and Servers
If the Network has a Problem Usually
Several People are Affected
Check the Physical Layer
Is it the Correct Cable
Is there a Link Light
Does another Computer work in the port
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Troubleshooting
Basics
Parts to Troubleshoot
Check the Computer Configuration
•
http://inside.us.dell.com/it/is/network/
Configuration Docs
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Troubleshooting
Basics
Parts to Troubleshoot
Check the Computer Configuration
Set CLASSID for W2K DHCP Clients
Capital W2K
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Troubleshooting
Basics
Parts to Troubleshoot
Check the Computer Configuration
Domain Suffixes
Subnet Mask
WINS & DNS
Servers
Class ID
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Troubleshooting
Basics
Remove Name Resolution From The Test
PING Remote by IP
Ping Gateway by IP
Ping Loopback (127.0.0.1)
Map Drive by IP i.e. net use * \\10.180.12.26\c$
Tracert to IP
i.e. tracert 10.180.12.26
"Net View" to IP i.e. net view \\10.180.12.26
NOTE: Resolve ALL IP Issues Prior to
Troubleshooting Name Resolution Issues
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Troubleshooting
Basics
PING IP Example
Try to Resolve Name
Name Resolved
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Troubleshooting
Basics
Tracert Example
Found
Not Found
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Troubleshooting
Basics
Netstat Syntax
"/?" Display Help
Switches
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Troubleshooting
Basics
Netstat -a Example
Port State
Protocol
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Troubleshooting
Basics
Netstat -n Example
Port State
Protocol
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Troubleshooting
Basics
Netstat -r Example
Default Gateway
Remote
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Troubleshooting
Basics
Netstat -s Example
Is Data Moving ?
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Part 2
NetBIOS Troubleshooting
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Troubleshooting
NBNS (WINS)
Client Considerations
Can Not Login to the Domain
•
Can Not Map a Drive by Name
•
"No Domain Controller Found"
"Host Name Not Found"
Can Not "Net View" a computer
•
"Host Name Not Found"
What WINS Server are they using
Can Other Computers Map Drives by Name
Does Not Need to Register with WINS to
Resolve
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Troubleshooting
NBNS (WINS)
Server Considerations
Are all the Services Registered in WINS?
•
The Name Resolution is up to the Client if all the
Server Services are Registered in WINS
If the Server is down several people are
having the SAME problem(s)
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Troubleshooting
NBNS (WINS)
Add Name Resolution To The Test
"Nbtstat" to "Short Name"
•
"Net View" to "Short Name"
•
i.e. net view \\ausgnsnpt01
Map Drive by "Short Name"
•
i.e. nbtstat -a \\ausgnsnpt01
i.e. net use * \\ausgnsnpt01\c$
PING Remote by "Short Name"
•
i.e. Ping ausgnsnpt01
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Troubleshooting
NBNS (WINS)
Nbtstat Syntax
"/?" Display Help
Switches
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Troubleshooting
NBNS (WINS)
Nbtstat -a Example
"-a" Remote
Services & MAC
"-n" Local
Services NO MAC
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Troubleshooting
NBNS (WINS)
Nbtstat -c Example
"-c" Cache
"-r" Resolved
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Troubleshooting
NBNS (WINS)
Nbtstat -s and -RR Example
"-s or -S" Sessions
"-RR" ReRegister
with WINS
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Troubleshooting
NBNS (WINS)
Net View Syntax and Example
Show Browse List
"Short Name"
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Troubleshooting
NBNS (WINS)
Net Use Syntax and Example
Map next Drive
Letter
Ask for Password
Delete Map
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Troubleshooting
NBNS (WINS)
PING Example
Note: PING is a DNS Command for FQDN but can be
used to troubleshoot Net BIOS
FQDN Name Resolved
by DNS
"Short Name" Resolved
by Broadcast or WINS
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Troubleshooting
NBNS (WINS)
LMHOST File
Clear the LMHOST file
if not needed or you are
troubleshooting
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Part 3
FQDN Troubleshooting
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Troubleshooting
DNS/DDNS (FQDN)
Client Considerations
Does the App use FQDNs?
Is the Domain Suffix Correct?
Check for the correct Name Server
Is the IP Address in DNS or DDNS
•
•
us.dell.com - Legacy
aus.amer.dell.com - W2K
Can Not Map a Drive by FQDN
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Troubleshooting
DNS/DDNS (FQDN)
Server Considerations
Is the Name in DNS or DDNS?
•
The Name Resolution is up to the Client if the server
is in DNS or DDNS it has met the minimum
requirements
If the Server is down several people are
having the SAME problem(s)
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Troubleshooting
DNS/DDNS (FQDN)
NSLookup Syntax
Show Commands
Commands
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Troubleshooting
DNS/DDNS (FQDN)
NSLookup Example
Authoritative
amer.dell.com
DDNS Server
Query Returned
Non-Authoritative
amer.dell.com
DDNS Server
Query Returned
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Troubleshooting
DNS/DDNS (FQDN)
NSLookup Example
Non-Authoritative
us.dell.com
DDNS Server
Query Returned
Query Returned
No DNS Entry
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Troubleshooting
DNS/DDNS (FQDN)
PING Syntax
Show Syntax
Switches
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Troubleshooting
DNS/DDNS (FQDN)
PING Example
PING Loop Back Address
• TCP/IP is Installed Properly
Loop Back
Address
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Troubleshooting
DNS/DDNS (FQDN)
PING Example
Domain Suffix Search
Order
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Troubleshooting
DNS/DDNS (FQDN)
PING Example
Domain Suffix Search
Order
Ping Short Name
WINS Responded with
"Short Name"
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Troubleshooting
DNS/DDNS (FQDN)
PING Example
Domain Suffix Search
Order
Ping Short Name
DDNS Responded with
FQDN
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Troubleshooting
DNS/DDNS (FQDN)
PING Example
PING Loop Back Name in Host File
• TCP/IP is Installed Properly
• Host File is Working
Loop Back Name
"Localhost"
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Name Resolution
Presented
By
Tom Battaglia
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