Transcript internet-telephony-billing-and-settlement

MIND CTI
Internet Telephony Billing,
Customer Management
and Settlement The Required Solutions
The Market
The emerging ITSPs, Telcos and Corporations
providing Internet Telephony services require high
quality solutions for:
 Real Time Internet telephony billing
 Call Management Reports
 Traffic Analysis
 Fraud Detection
 Settlement/Arbitration
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New Challenges for Billing Software
Providers
IP Telephony - a new industry that is rapidly
growing
 Software providers must respond to a variety
of new gateway vendors
 Gatekeeper solution
 Web Interface
 Standard billing solutions are not
comprehensive

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Available Solutions
Provided by the gateway manufacturers
 ITSPs adapting existing billing systems for
Internet billing
 Limitations with above solutions

Limited functionality - lacking in key features
 Limited flexibility - not integrated with different gateways
 Incomplete solution

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Solution developed by professionals in
billing software
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The Complete Solution Contains

Real-Time billing capability
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Flexibility
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Integration with different gateways
Flexible cost calculation methods
Multi-Currency billing
Scalability
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Pre-paid option
Roaming
From 1000 to millions of customers
Web Interfaces
Additional Modules
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Call management reports
Traffic analysis
Fraud detection
Inter-billing
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Pre-Paid Billing Data Flow
1. Customer PIN,
Dialed Number
TC
P
/IP
/IP
TCP
3. Call Completed
TCP/IP
Internet
2. Customer Approved, Max
Call Duration
TCP
/IP
4. Store Call
PSTN
Gateway/Server
Real Time Agent
Billing System
Real Time Server
Customer
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Database
Billing System Requirements
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Support for real time call cut-off
Automatic creation of blocks of calling cards
Distributed customer administration
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Customers validated at each gateway/gatekeeper
Easy customer care
Ability to view new calls
 Ability to see customer balance immediately
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Flexible cost calculation
Ability to assign different tariffs on a country basis
 Support for multi-currencies
 Assign tariffs/discounts per customer and
group of destinations

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Billing System Requirements
cont’d.
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Various Billing Plans
Automatic Invoice and Payment management
Settlement/Arbitration
Web Interfaces
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Web Client - for Customer Service Representatives
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Customers able to view call details & balance on web
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Customer Web Interface
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Cost Calculation Methods
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For maximum profitability, the following options
should be available
Assign tariffs on a country basis
 Support for multi-currencies
 Ability to assign tariffs per customer
 Special rates by time of day
 Special rates by day of the week
 Discounts per customer
 Different rates for voice and fax

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Tariff Parameters
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The billing system should support the
following tariff parameters
 Cost
per minute
 Resolution in seconds
 Minimum charge
 Fax charge options by page, duration or priority
 Discount periods
 Differing tariffs per origin country
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Network Options
 Different
Possibilities Exist
 Billing
can be operated from one central
point for all sites in a network
 Each site can contain a billing system
 Settlement
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Network with Central Billing
New York
Customer W eb
Interface
G a te wa y/S e rve r
LAN
Fax
P S TN
PBX
NOC
P rinter
Router
G a te wa y/S e rve r
Telephone
CS R
Client
Internet
NY-ROC
Router
LAN
Tokyo
W eb CS R
Guard
LA N
CMS
Traffic
Router
G a te wa y/S e rve r
P B X G a te wa y/S e rve r
W eb CS R
P S TN
Fax
Telephone
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B illing S ystem
Arbitration/Settlement
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The Market
 Networks
of providers
 The Corporate Networks
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Requirements
 Provide
settlement between providers
 Operate on data from all systems
 Automatically print balance tables for each ITSP
 Print totals for the entire net of ITSPs
 Provide statistical reports on volume, call flow,
duration etc.
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Corporation Requirements
 Corporations
 Customized
Require
reports on telephone use - CMS
– Budget control
– Departmental and Account reports
 Traffic
Analysis
– Optimization of resources
 Fraud
Detection
 Easy system operation and maintenance
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Call Management System
An Internet Telephony Call Management
System provides:
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User customized reports
Reports on quality of service
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Reports on busy hours
Reports on top customers
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Number of disconnected calls
Discounts
Reports on top destinations
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Decide on number of gateways needed
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CMS Graphic Analysis
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Call Management System cont’d.
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Reports on utilization of lines
 Call
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volume over the gateways
Valuable analysis
 Compare
rates to competitors
 Compare rates to traditional telcos
 Determine profit margin
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Traffic Analysis
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Analyze call loads on gateways
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Aids in budget control
Analyze line utilization
 Report on calls per minute for
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Destination
 Group of numbers
 Gateway
 Line
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Analyze data graphically
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Traffic Analysis Report
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Fraud Detection
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Detect telephone misuse
Monitor network status
Ability to define different alarm levels
Each alarm level can execute a different operation
Send a fax
 Send an E-mail
 Send a message to a pager
 Audible alarm
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User defines a set of parameters for each inquiry
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Alarm sounded when user defined parameters violated
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MIND C.T.I. Ltd.
Headquarters:
U.S. Office:
MIND C.T.I. Ltd.
POB 144
Yokneam Ilit
20692 Israel
U.S.A.
MIND C.T.I. Inc.
333 Sylvan Ave.
Englewood Cliffs
New Jersey, 07632,
Telephone: +972-4-993-6666
Fax: +972-4-993-7776
Email: [email protected]
Telephone: (201) 569-6967
Fax: (201) 569-7585
Email: [email protected]
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