Transcript BellSouth DataCare IP Telephony Manager

BellSouth DataCare
IP Telephony Manager
July, 2004
Private/Proprietary
Not for disclosure outside BellSouth except by written agreement
1
DataCare IP Telephony Manager
BellSouth DataCare IP Telephony Manager is a Managed
Service Offering for the Cisco AVVID IP Telephony
platform and includes Onsite Maintenance, Proactive
24X7 Monitoring and Free Remote MAC
Planning Services

IP Telephony Snapshot

IPT Telephony Readiness
Integration Services

Project Management

Staging

Configuration and Installation
Design Services

Solution Engineering & Design
Operation Services

DataCare Maintenance

DataCare IP Telephony Manager

DataCare IP Telephony Manager for CCME
Complete Lifecycle Service Portfolio
DataCare IP Telephony Manager
Components
BellSouth DataCare IP Telephony Manager includes:
• Onsite DataCare Maintenance (3 options)
M-F 8x5xNBD (Next Business Day on-site response)
M-F 8x5xSBD (4 hour on-site response objective, (if ordered by 3 p.m. ET )
7x24xSBD (4 hour on-site response objective)
•
•
•
•
•
•
Pro-Active Fault & Event Monitoring
Automated Trouble Ticket Process
Performance, Call Statistic and QoS Reporting
Access to Cisco.com for Software IOS Updates and Upgrades
Image & Configuration Maintenance
FREE Remote MAC for unlimited activities that can be completed in 30
minutes or less! Plus 10 additional hours per year of complex remote or
onsite MAC labor for each 200 IP telephony sets in customer network.
Service Portfolio
• User Privilege Complete
and Access Lifecycle
Control Management
(optional)
DataCare IP Telephony Manager
Onsite DataCare
DataCare is a BellSouth branded, comprehensive
Maintenance Offering which allows customers to focus on
their business while BellSouth concentrates on trouble
shooting, repair and maintenance of their network:
 BellSouth provides 24x7 Help Desk Support as single point of contact for
all maintenance related issues
 Remote Diagnostics
 30 Minute response time to inquiry… Hot hand-off from CRC is the
standard
 BellSouth provides Tier 1 & 2 call resolution
 Cisco provides parts sparing and Tier 3 trouble resolution
 Cisco-Certified Engineers
 Cisco PICA Website Access
 e-Repair (Trouble Ticket Web Access)
 Flexible Billing Options
DataCare IP Telephony Manager
Service Packs
DataCare IP Telphony Manager has two offerings to
support the Cisco AVVID IP Telephony platform:
Silver
A proactive management service offering with primary focus on the Telephony
components of the data network. In addition to Onsite DataCare Maintenance this offer
includes 24X7 event and fault monitoring of the entire telephony network plus a suite of
management services and customized performance reports on the AVVID Call Manager.
It provides basic “sweeping” services and basic availability reports on the rest of the data
network.
Gold
In addition to all of the components of the Silver Offer, the Gold offer also includes
customized performance reports on the routers and switches within the network.
DataCare IP Telephony Manager
Features
DataCare IP Telephony Manager
Management
Functionality
Feature
•
•
(F) Fault
•
•
•
•
(C) Configuration •
•
•
(A) Accounting / •
•
Allocation
•
(P) Performance
(S) Security
Silver Gold
























• Performance Monitoring and Reporting of Routers/Switches
• Quality of Service (QoS) Monitoring, Resolution, and Reporting



• User Privilege and Access Control Management (OPTIONAL)


Tier 1-3, 24x7 Helpdesk Support
Proactive Fault and Event Monitoring and Resolution
Fault and Event Reporting and Ticket Status
Single Point of Contact (SPOC) Functionality
Software IOS Updates and Upgrades
Image and Config. Maintenance of Routers and Switches
Quarterly CallManager Backups
FREE Remote MAC plus 10 additional MAC hours for onsite svcs
Monthly, Quarterly, Annual, or Up-Front Billing
Device and Resource Reporting
Call Statistic Reporting
Software Inventory and Event History
DataCare IP Telephony Manager Purchase Drivers
Optimizing their IP telephony investment
– Voice is the most critical application on IP telephony-enabled networks.
Customers interested in DataCare IP Telephony Manager want to ensure
the peak performance and quality of their IP telephony solution.
Reducing operating and opportunity costs
– DataCare IP Telephony Manager complements IT staffs so they can
concentrate on other aspects of the network. A DataCare IP Telephony
Manager customer wants their IT personnel focusing on technology
strategy and development, not the expensive, mundane task of day-today management of their IP telephony network.
Upgrading from a traditional PBX
– Proactive monitoring and management is a common offering in the PBX
world; customers upgrading from PBXs expect this level of service.
DataCare IP Telephony Manager helps to ease a customer’s transition to
IP telephony by providing the same level of service they likely have today
with their traditional PBX.
DataCare IP Telephony Manager Value Proposition
•
Reduced Risk of Migrating to IP Telephony – BellSouth provides
critical IP Telephony experience and expertise to quickly and proactively
resolve IP Telephony issues
•
Operational and Opportunity Cost Avoidance – eliminates the
customer’s capital and personnel burden associated with self-managing their
IP Telephony network
•
Optimize IP Telephony Benefits – reduced downtime, improved
performance, and valuable call performance statistics allow the customer to
optimize the benefits of the AVVID communications system
•
Single Point of Contact – eliminates finger pointing and managing
multiple solution providers and can speed recovery times
• Provides for a Complete Solution – BellSouth offers a full solution
for IP Telephony, beginning with the initial IPT Snapshot and ending with a
“Day 2” managed service offering which provides Onsite Maintenance,
Monitoring and a Suite of Professional Services