Transcript PRESENTATION TITLE GOES HERE

E9-1-1 Regulation, Liability,
Solutions and Deployment
Michael Lagger
Regional Sales Director
RedSky Technologies
May 13th, 2010
Agenda- First Hour
• What is E9-1-1? – A General Overview
• The Case for E9-1-1
− State Legislation and Regulations
− Liability and Risk
• How E9-1-1 Works
− Traditional ALI E9-1-1
− E9-1-1 as a Service - Voice Positioning Center E9-1-1
• How to Determine What E9-1-1 solution is Right for Your
Enterprise
Agenda – Second Hour
•
E9-1-1 Solutions
−
−
−
−
−
•
Using your E9-1-1 system to improve emergency response
−
−
•
9-1-1 call notifications
Broadcast Notifications
E9-1-1 Solutions for Mobility
−
−
−
•
PS-ALI
Hosted E9-1-1
E9-1-1 appliances
On-premise E9-1-1 software solutions
E9-1-1 Network Services
E9-1-1 for WiFi phones
E9-1-1 for Softphone and UC Clients
my e911 for Smart phones
E9-1-1 Services
−
−
−
Audit Services
Layer 2/Port Level Network Discovery Services
Application Performance Monitoring
•
Building a Budget for E9-1-1 – A Step-by-Step approach
•
How to build support for your E9-1-1 Project inside your organization
•
Resources
E9-1-1 defined
• E9-1-1 = Enhanced 9-1-1
• Basic 9-1-1 is a phone number
and an address
• E9-1-1 delivers a detailed
location to 9-1-1 dispatchers
− FLR 10 STE 100 RM 104
− FLR 3 6th AVE WALL
• Essential for multi-floor building
and campuses
• Enables location description
down to the desktop
911 Dispatch Screen with E9-1-1
Address + Building, Floor
and Room
Liability
Why is Accurate E9-1-1 Information Important?
Known Facts About The Incident
• MedImmune has 15 different locations working from one PBX
• Location information for all these buildings was the same; the
company’s billing address for telecom services
• Fatality occurred because the emergency crew arrived at the listed
address determined from the CLID; the employee was in an adjacent
MedImmune building with a different street address
• Source familiar with the MedImmune network revealed there were no
local trunks at each location that would have enabled site location.
Facts about the Incident
• MedImmune is based in Maryland which does not legislate
E9-1-1 for Enterprises. They didn’t violate any state laws.
• Did MedImmune take a calculated risk and avoid the cost
of subscribing to a PS-ALI service?
Perhaps they didn’t understand the issue or how the
technology worked
• MedImmune, a multinational company with 2200
employees and 7 U.S. locations; Did they have an
emergency policy? Would notification to local security
have helped? The employee died on 9 AM on Tuesday and
not during off hours.
Liability Summary
• Compliance –
− If you are in a State with E9-1-1 regulation and you don’t comply and
someone has an accident ……you can be sued under common law action.
• Workers Compensation –
− Workers compensation protection only applies when an injury arises out of
and in the course of employment. Generally, courts have interpreted
arising out of and in the course of employment to cover most injuries that
occur at the work place.
• Gross Negligence or Intentional Injuries Exception − If a court finds the employer intentionally exposes its employees to known
risks or dangers without informing them of the risks, an employee may
sue his employer outside of the workers compensation system.
− If a company knows that emergency responders show up at the wrong
building when 9-1-1 is called, this could easily be interpreted as gross
negligence.
Liability Summary
• Personal Animus Exception − Injuries arising out of risks or conditions personal to the claimant –
heart attacks or seizures
− Since these are not “employment” related, they may not be
covered by workers compensation
• Contractors and Visitors
− Workers Compensation does not cover contractors or visitors to a
company
− Contractors, on-call workers, or temporary help agency workers are
nearly 10% of the workforce and are not covered by workers
compensation
Resources
• White Papers:
− Seyfarth Shaw white paper: Assessing E9-1-1 Liability and Risk
http://www.redskyE9-1-1.com/documents/Assessing_E9-11_Liability_Risk.pdf
• Videos − Why incorporate E9-1-1 into a Corporate Risk Management Strategy?
http://www.youtube.com/watch?v=c4UJ8dS03bk
− 4 Steps to Incorporate E9-1-1 into a Corporate Risk Management Strategy
http://www.youtube.com/redskytechnologies#p/u/3/PEreuKSPqRQ
E9-1-1 Regulation
FCC and E9-1-1
• FCC has urged States to Adopt E9-1-1 Legislation
• FCC is monitoring States’ adoption of E9-1-1 Legislation
• FCC has indicated that they might act if States do not
move quickly enough to enact E9-1-1 regulation
• What is the FCC concerned about?
− The ability of PBXs to send accurate caller and location
information to the Public Safety Answering Point (PSAP)
− The ability to do E9-1-1 dialing without dialing an access code
− The PSAP should receive a valid callback number
− Fully restricted telephones should be able to dial 911
Why Have Regulations Been Enacted?
• States want employees to have the same 9-1-1 protection
that they have at home
• Emergency Responders need an accurate location to get
to someone fast in a corporate building or campus
• There are service providers using a single PBX to provide
service to multiple companies, each with a different
location
• Companies are spread out across multiple floors in a
building or have multiple buildings on campus
E9-1-1 Legislation
•16 states have
implemented E9-1-1
legislation
•Alaska is the newest
•State legislation requires
enterprises to comply
•Regulations vary from
State to State
What’s Common in the Regulations?
• Enterprise Size:
− Enterprises that are over a certain size are required to provide E9-1-1
− Enterprises that occupy multiple floors of a building
− Enterprises that have multiple buildings or locations
• Companies that provide a “shared” PBX to multiple
companies
Reasons Why Regulation Is Adopted
• So 9-1-1 callers, especially those who are incapacitated,
confused, upset, who can not speak, who do not speak
English, who are children, etc. can actually have 9-1-1
Dispatchers tell police, fire, or EMTs where to find them
− The problem is bad for PBXs serving a large building where only
the building address is given
− The problem is worse (and untenable) when the PBX serves more
than 1 building and gives only the address of the building in which
the PBX is located
• And technology is complicating the problem with:
− The ease of relocating or moving VoIP phones
− Remote interconnected IP phones over VPNs, etc.
Standards for Location Specificity
The Regulations set different standards for location
specificity depending on the type of facility and its size
• Shared residential systems – location must ID the residential unit
(e.g., 145 MAIN ST, SUITE 203)
• Business/Entity or Government systems – at least a building and
floor location (called an ERL for Emergency Response Location)
such as “WEST END OF 5th FLOOR” or “LABORATORY” or
“WAREHOUSE 7B”, etc
• Hotel/Motel systems – location must present unit identifier (e.g.,
an occupancy room)
• School systems – location must present a unit identifier
• NOTE: a unit identifier is a room name or number, unit name or
number, or equivalent designation of a portion of a structure or
building …
Resources
• All State E9-1-1 Legislation is available at
− http://www.redskyE9-1-1.com/E9-1-1_information_center/
• NENA – National Emergency Number Association
− E9-1-1 Model Legislation that serves as the basis for most State
E9-1-1 Laws
− http://www.nena.org/standards/technical/data/mlts-modellegislation-2009
How E9-1-1 Works
Why E9-1-1 is Important to Enterprises
• They need to comply with regulations
• Emergency responders are showing up at the wrong location
• They are implementing a new IP phone platform and they need to
track phone movement
• They have softphone users or remote agents
• They want their security department or on site medical responders to
know when a 9-1-1 call is dialed
ANI & ALI Defined
• "Automatic Number Identification" or "ANI"
−
−
−
−
Outbound 10 Digit TN that the PBX sends when a 9-1-1 call is made
May be the DID number of the phone
May be a 10 Digit TN that is associated to one or more extensions
When it arrives at the PSAP, the PSAP does a “data dip” into the LEC’s ALI database
to retrieve a location record (ALI) that corresponds to the ANI
• "Automatic Location Identification" or "ALI"
−
−
−
−
The location record that is created to support an ANI
The location record is placed into the LEC ALI database
The ALI is “served-up” to the PSAP when the PSAP submits a “bid” using the ANI
The ALI record typically includes:
-
Company Name
Call back number (ANI)
Street Name, Address and Directional info
Floor name, room name or number, cubical number, floor quadrant
Community and State
Traditional ALI E9-1-1: How it works
PS-ALI Accounts
• A PS-ALI account is required to put ALI records in the LEC’s ALI
database
• All LECs have their version of PS-ALI
−
−
−
−
AT&T (Ameritech) – called PS-ALI
AT&T (Bell South) – called Pin Point
Qwest – called Locator ID
Verizon –
• What is PS-ALI?
− A software application that allows you to put ALI records in the LEC ALI
database
− You have a secure log-in
− You transfer your data over the web from your computer/network
PS-ALI Accounts
• Unless you have a PS-ALI Account, you do NOT have E9-1-1
• Unless you place ALI records in the LEC ALI Database, you do
NOT have E9-1-1
• You’ll hear PBX vendors say they support E9-1-1, BUT what
they really mean is that they can output ANI/ELIN
• PBX vendors do not create ALI records and place those
records in the LEC ALI Database
Creating ALI Records
• What’s in an ALI record?
− Defined by NENA (National Emergency Number Association)
− Format is called “NENA 2”
− A NENA 2 record includes the following fields:
-
Calling phone number
Street number and street name
Street Directional (N, S, E, W)
Location, 20 characters ( Bldg. Flr, Rm)
Customer name
Community, state, zip code
How to create ALI records
• Manually
− Purchase a PS-ALI account from your LEC
− Assemble a spreadsheet based on the LEC PS-ALI format
− Upload records to the PS-ALI database
• From a PBX report
− Generate a .cvs station report from the PBX
− Configure into the LEC PS-ALI format
− Use your PS-ALI account to upload records to the PS-ALI database
• Automatically using software
− Software can automatically retrieve Move, Adds and Changes from
your PBX
− Automatically configure and upload ALI records to the PS-ALI database
using your PS-ALI account
PS-ALI accounts
• Benefits
− Enables E9-1-1 - You can transfer detailed ALI records to the LEC
− The ALI records will be “served up” to the PSAP when a 9-1-1 call arrives at the
PSAP
• Negatives
−
−
−
−
−
−
−
PS-ALI is a manual process
You have to update the ALI database every time you make a change
It’s easy to get the PS-ALI database out of sync
Hard to decipher error codes that come back from the LEC database
You need multiple PS-ALI accounts if you are served by more than one LEC
There is a one-time charge of up to $5000 to open an account
You have to set up an account and sign a contract with the LEC, which can be a
very long (45-90 days) and arduous process involving your legal department
− PS-ALI Databases have a 24 hour cycle time so no immediate updates
Alternatives to PS-ALI accounts
• Now there is an alternative to PS-ALI Accounts
• National ALI service hosted “in the cloud”
• Accepts and validates ALI records from any region in the US or
Canada
• Accepts and routes 9-1-1 calls to any PSAP in the USA and
Canada
• Benefits
− No more PS-ALI contracts with LECs
− Simplifies 9-1-1 call routing – all 9-1-1 calls go to the service
− “Real-time” location updating – useful for softphones and mobile users
• More on E9-1-1 as a Service later in the Session
Defining Phone Locations
Defining Phone Locations
• Accurate phone locations are the core of E9-1-1
• Digital and Analog Phones
• If you don’t have accurate phone locations now, you have to
get there
− Step One
- Establish a location nomenclature
– A uniform way to name locations for use in ALI records
– Street Address for all Buildings
– A uniform way to describe location inside a building ( Floor, Room, Quadrant)
Work with your local Fire and Police Depts for their suggestions
− Step Two – Gather the phone location data
- Self – Audits
- Professional Service Audits
Applying the Location Nomenclature
• Location Data can be stored
− In the PBX/call server
- Some PBXs have fields you can use to populate locations
– Avaya, Nortel Meridian and CS1000
− In a separate external database
- Active Directory
− In the E9-1-1 application software
- The application can store all location information including:
– Buildings
– Street addresses
– Floor, Room, Quadrant
Defining Locations for Digital, Analog and IP
phones using the Station Screens
E9-1-1 for Digital and Analog phones
• The E9-1-1 Software will automatically retrieve location data from the station
screen fields and create and send ALI records
E9-1-1 for VoIP
• “ELIN” replaces "ANI"
−
−
−
−
−
ELIN “ Emergency Line Information Number”
Outbound 10 Digit TN that the PBX sends when a 9-1-1 call is made
May be the DID number of the phone
May be a 10 Digit TN that is associated to one or more extensions
When it arrives at the PSAP, the PSAP does a “data dip” into the LEC’s ALI database
to retrieve a location record (ALI) that corresponds to the ELIN
• “ERL” replaces "ALI"
−
−
−
−
ERL “Emergency Response Location”
The location record that is created to support an ELIN
The location record is placed into the LEC ALI Database
The ERL record is “served-up” to the PSAP when the PSAP submits a “bid” using the
ELIN
− The ERL record typically includes:
-
Company Name
Call back number (ANI)
Street Name, Address and Directional
Floor name, room name or number, cubical number, Quadrant
Community and State
ERLs and
E9-1-1 Key
Components
ELINs–
How They
are Used
• An ERL can be as big as a building or as small as a cubicle
• Each ERL has a unique ELIN assigned to it
• When a phone registers in an ERL it is assigned an ELIN
• If any phone in the ERL dials 9-1-1, the ELIN, NOT the DID or ext., is sent out
VoIP E9-1-1 –Network Regions/IP Ranges
•
This is the most common way that IP phones are tracked
•
When a phone plugs in, it is assigned an IP address associated to the Network Region
•
The call server or E9-1-1 application “reads” the IP address and assigns the ELIN to the phone
•
Phones can move from one region to another and automatically be discovered
VoIP E9-1-1 – Network Regions/IP Ranges
How it Works
•
In this example, the ERL
is the entire floor of a
building
•
Each ERL has a unique
ELIN assigned to it
•
When a phone registers in
an ERL it is assigned an
ELIN
VoIP E9-1-1 – Network Regions - Review
• The most common way that IP phones are tracked
• Use ERLs and ELINs
• Some PBX/call servers have this as native capability
− Avaya Communication Manager – v 2.x and forward
− Nortel CS1000 – v 4.5 and forward
• Cisco Call Manager supports network regions with Cisco
Emergency Responder (CER)
• NOT A COMPLETE SOLUTION!!!
− You still need a PS-ALI account to put your ERL/ALI records in the LEC ALI Database
VoIP E9-1-1 – Layer 2/Port Level Discovery
• A second way to determine IP phone locations
• Automatic discovery of an IP phone to the port on a Layer
2 voice data switch
• Method allows you to discover location “down to the
desktop”
• Works by querying the Layer 2 switch to find out what
phones are on the switch
VoIP E9-1-1 – Layer 2/Port Level Discovery
Layer 2/Port Level Discovery Requirements
• Network must support SNMP queries – SNMP Enabled
− In the case of Cisco Emergency Responder, all switches must be
Cisco and enabled for Cisco Discovery Protocol
• Community Strings of all Layer 2 switches known
• An accurate database of locations for each port
• An ELIN for each port (or an ELIN for each switch)
How PBXs handle 9-1-1 calls
How PBX/Call Servers Handle E9-1-1
• 9-1-1 Call Routing
− Digital PBXs ( Avaya and Nortel)
- have routing tables for trunk routing ( ISDN or CAMA trunks)
− IP PBXs (Avaya, Nortel and Cisco)
- have routing tables, trunks and gateways for 9-1-1 calls
• Location Management
− Digital PBXs ( Avaya and Nortel)
- have station screens that can store location data
− IP PBXs (Avaya, Nortel and Cisco)
- Have Network Map screens to build and manage Network Regions/IP Ranges
- Have tables that can be updated with the correct ELIN
− Note: No PBX/call servers have automated interfaces to the LEC ALI
Database or to E9-1-1 Services “in the Cloud”. They are NOT a complete
solution. You MUST put your location records somewhere so they are
available to the PSAP.
How PBX/Call Servers Handle E9-1-1
• ELIN Management
− Dynamic ELIN
- A method used by Cisco Call Manager wherein the ELIN is served up
dynamically by an external software application at the time of the 9-1-1 call
− Static ELIN
- A method used by Avaya and Nortel to determine the ELIN required by a phone
when the phone registers. The ELIN is written to a field or table for use when a
9-1-1 call is made.
9-1-1 Call Trunking
• Traditional 9-1-1 Call Trunking
−
−
−
−
Usually dictated by the LEC – What service they have available
ISDN PRI or CAMA
Serves primarily Digital PBXs ( Avaya and Nortel)
Analog lines might be used in remote office with a gateway
• IP 9-1-1 Call Trunking
− You can now send a 9-1-1 call securely over the Internet or over a private network
using IP trunking with SIP signaling
− This method significantly reduces the cost of having multiple dedicated E9-1-1
trunks at main and remote sites.
The Right E9-1-1 Solution for You
What Kind of Enterprise are You?
• Given the number of different ways to do E9-1-1, it is
important to understand your requirements
• Baseline Questions:
− How many phones do you have?
− How many locations do you have?
− TDM, IP or SIP?
− What is your PBX/Call Server voice platform(s)
− Do you need 9-1-1 call notifications?
− Do you have your own security force?
− Do you have mobile or remote workers?
What Kind of Enterprise are You?
E9-1-1 Product or Service
Type of Enterprise
Small Enterprise (<500 phones) with little to
no phone movement
Small Enterprise (<500 phones) with several
locations or remote workers
E9-1-1 Hosted
PS-ALI Service
Service

E9-1-1
Appliance



Small Enterprise (<1000 phones) with
several locations and some phone
movement

Medium Enterprise (500-5000 phones) with
multiple buildings or locations and regular
phone movement

Large Enterprise (5000- 50,000 phones) with
multiple locations, large complex buildings,
and a mix of legacy and IP-PBX platforms
Very Large Enterprise (50,000+ phones) with
multiple locations, large complex buildings,
multiple remote sites reporting to a central IP
telephony datacenter
E9-1-1 On-Premis
E9-1-1 on
Software + E9-1-1
premise software Network Services




E9-1-1 Solutions
2nd Hour
PS-ALI Accounts
• A PS-ALI account is required to put ALI records in the LEC’s ALI
database
• All LECs have their version of PS-ALI
• What is PS-ALI?
− A software application that allows you to put ALI records in the LEC ALI
database
− You have a secure log-in
− You transfer your data over the web from your computer/network
E9-1-1 as a Service… a new approach
• A Hosted E9-1-1 service is a good solution for customers with less than
500 stations
• Provides E9-1-1 as a monthly service
• Compatible with any PBX, even non-IP enabled
• No on-premise equipment necessary
• Locations for hard and soft clients, both inside and outside the enterprise
are provisioned manually by the customer – no real-time discovery
• All 9-1-1 calls from the PBX/call server are sent to the E9-1-1 Hosted
service, either using SIP or via the PSTN
• Connects 9-1-1 calls to any PSAP in the USA and Canada
RedSky E9-1-1 Hosted Overview
RedSky Hosted Service- Portal User
Interface
E9-1-1 as a Service… Advantages
• Easy to Manage
− Web portal provides easy access to change locations or upload .csv
files
• Easy to set-up
− No LECs or LEC contracts to deal with
− Simple Software Services Agreement
− Service initiation in as little as 48 hours
• Inexpensive
− One time service initiation fee
− Monthly charge based on number of phone locations
• Feature Rich
− Real time SMS and Email notifications of all 9-1-1 calls
E9-1-1 as an Appliance- RedSky RedBox
• E9-1-1 Software pre-loaded on a 1U server
• Software integrates with the PBX/Call server to automate the
E9-1-1 process
− Tracks TDM and IP phone location changes
− Provides Network Region IP phone tracking
− SMS and email notifications when using E911 Anywhere Network
Service
− Two Service Options:
- Has Automated PS-ALI interfaces – uses your existing PS-ALI account
- Includes service initiation to E911 Anywhere Network Service
E9-1-1 Appliance Overview
E9-1-1 as an Appliance… Advantages
• Capable
−
−
−
−
Automated IP phone location discovery using Network Regions
Automatically retrieves station screen location changes from the PBX
Can use either PS-ALI or E9-1-1 Network Service as a back-end
SMS and email notifications of 911 calls
• Easy to set-up
− Rack mounted appliance pre-loaded with software installs in a snap
− RedSky Technical Services remotely sets up the software and
establishes connectivity. REQUIRES REMOTE NETWORK ACCESS
− Option to use E9-1-1 Network Service eliminates setting up a PS-ALI
account with the LEC
− Simple Software Services Agreement
− Service initiation in as little as 48 hours
Enterprise Software for E9-1-1
• The Best solution for large enterprises that have multiple
PBX/call servers, thousands of phones, many locations
• Capabilities:
− Automatic tracking of the location of TDM, IP and UC clients
− Integrated 9-1-1 call notification to security departments
− Advanced modules for:
-
WiFi phone location tracking
Broadcast Notifications to large populations of users
Support for mobile SIP and UC Clients
E9-1-1 Support for smart phones
E9-1-1 Enterprise Software- RedSky E911
Manager
On-premise-based software solution
•Installed on a customer provided
Server
• Automated management of
location information inside and
outside the enterprise
• Tracks VoIP, TDM and other IP
telephony clients
• “Cross platform” capability
• Scalable and reliable
Includes:
−Automated ALI management
−Emergency on-site notification
−Network discovery for IP phones
−Alerts & scheduled tasks
−Reporting & tracking
E9-1-1 as Enterprise Application… Advantages
• Capable
− Up to 100,000 phones and 50 PBX/call servers
− Automated IP phone location discovery - Network Regions/ IP ranges
and Layer 2/Port Level discovery
− 9-1-1 call notifications - Screen Pop, SMS and Email
− Both PS-ALI and E9-1-1 Network Services interfaces
• Expandable
−
−
−
−
−
Integrated support for SIP clients
Support for UC clients
WiFi module supports voice over WiFi phones
Broadcast Notification Module
Supports smart phone E9-1-1
E9-1-1 Enterprise Software + E9-1-1 Network
Services
• The solution for large, distributed, enterprises
• Enterprises that are consolidating their voice networks into
datacenters (Flatten, Consolidate and Extend strategy)
• Remote locations reporting to the data center cores
• SIP and IP used for internal and external trunking
• Implementing Unified Communications
Voice Consolidated at the Core
• Core datacenters are connected by IP trunks (MPLS and SIP)
• Remote sites are connected to the datacenter via IP trunks
All 9-1-1 calls are sent to the Service
•All 9-1-1 calls from any location are processed at the core
•The core sends all 9-1-1 calls to the E9-1-1 Network Service
The Service routes 9-1-1 calls to PSAPs
•The Service can route to any PSAP in the USA and Canada
•The location of the caller is sent to the PSAP (dynamic ALI)
E9-1-1 Enterprise Software with E9-1-1
Network Service
E9-1-1 Modules to Improve
Emergency Response
Value-added Modules for E9-1-1 Enterprise
Software
• Emergency On-Site Notification (EON)
− Provides “real time” notification of a 9-1-1 call
− EON module improves on-site response by 2-3 minutes
• Voice over WiFi
− Optional module that integrates with the Mobility Services
Architectures of leading Voice over WiFi providers like Aruba and Cisco
− Automatically tracks endpoints as they move from access point to
access point
• Broadcast Alert
− Optional module that sends emergency and other notifications to large
populations of users via SMS and email
• My e911™
− Personal E9-1-1 application for populations of smart phone users
Emergency On-site Notification
Call Processing
9-1-1 Call Notifications
Screen Pop Notification
SMS Notification
Email Notification
Broadcast Notifications and Alerts
• A notification application to alert groups with timely
email and SMS messages
• Quick, easy way to send messages to large groups of
students, parents and administrators or company
employees
• Imports email addresses and cell phone numbers from
other databases
Broadcast SMS Notification
• Notification to large groups of cellphone users using SMS messages
E9-1-1 Modules for Mobility
Tracking Softphone and UC Clients
• Softphones and UC clients are
tracked with a client
application that is installed on
a laptop with the softphone or
UC Client
• The application requires that
the user identify their location
• Preempts use of the
softphone until the user
establishes their location
• The application forwards the
location to the E9-1-1 Network
Service and the E9-1-1
Network Service connects a
911 call to the right PSAP
E9-1-1 Solutions for WiFi
E9-1-1 enterprise software communicates with the
WiFi controller to obtain location updates on mobile
Voice clients
E9-1-1 Solutions for Smart Phones
• There are now personal E9-1-1 applications for smart phones
that can enhance security on campus
• Apps work with iPhone, Google Android and Blackberry
phones
• The app identifies the location of a 9-1-1 caller to any other
smart phone
• Identifies the exact location of a 9-1-1 caller to campus
security, even though the 9-1-1 call is made on the cellular
network
Example of the App
Assigning who gets notified
my e911
9-1-1 Dialing and Alerts
Architecture
E9-1-1 Services
Audit Services
• A professional service to identify the location of all phones in
your enterprise according to an enterprise appropriate
location nomenclature
• If you don’t have an accurate location database, you should
consider this service, particularly if you don’t have the
resources to perform an audit on your own
• The result of an audit is a clean, accurate database of all
phone locations and network regions that can be loaded into
your E9-1-1 application and uploaded to your PS-ALI
database or the E911 Anywhere™ Network Service
Layer 2/Port Level Discovery Audit
• Layer 2/Port Level Network Discovery requires an accurate
database with a location designated for every port on every
voice data switch
• If you don’t have an accurate location database, you should
consider this service, particularly if you don’t have the
resources to perform an audit on your own
• This database has to be kept accurate at all times
• The audit results in a clean, accurate database of all ports
that can be loaded into your E9-1-1 application and uploaded
to your PS-ALI database or the E911 Anywhere™ Network
Service
Application Performance Monitoring
• Application Performance Monitoring (APM) is a professional
service provided by RedSky technicians
• With APM, RedSky techs monitor your E9-1-1 application
everyday to confirm that all scheduled tasks have been
performed and that connectivity across your enterprise is in
effect
• RedSky techs in effect become your E9-1-1 system
administrators
The Economics of E9-1-1
What Does it Cost to do E9-1-1
• Start-up Fees
− PS-ALI Account Start-up fees
− PS-ALI Monthly record storage fees
− OR
− E9-1-1 Network Services Initiation Fee
− Monthly record service fee
• Appliance or Software costs
• Manpower Costs
− Location Audits – Do you have an accurate database?
− On-going administration – Depending on the level of automation
E9-1-1 as Part of Your Network Plan
• Flatten, Consolidate, Extend (FCE)
− An industry trend to use all IP trunking to connect all parts of the enterprise
together
− Results in SUBSTANTIAL cost savings in monthly trunking charges
• E9-1-1 in FCE
− You need to account for E9-1-1 when you move to FCE
− Considerations:
- NO more local trunks, means NO PS-ALI – E9-1-1 Network Services is the way to go
- Think in terms of Network Regions/Subnets as your “Location Strategy” in main
locations
- Think in terms of “unique location records” for mobile and remote users on
softphone or UC clients
• E9-1-1 in FCE is really a network service that is extended out to the
enterprise
Building a Budget for E9-1-1
Building a Budget for E9-1-1
• RedSky has developed a document to help you build a budget
for your E9-1-1 solution
• This document will help you identify your priorities and qualify
your requirements
• We’ll walk through the document together from a high level
• The document can be filled out and submitted to RedSky for
a price quote
Building Support for your E9-1-1 Project
Building Support for your E9-1-1 project
• After hundreds of E9-1-1 project installations, we have
learned some things from our customers about how to build
support for your E9-1-1 project
• This document will help you identify your priorities and qualify
your requirements
• We’ll walk through the document together from a high level
Contacts
• Carousel Industries
• RedSky Technologies
Q&A