Transcript Real Time Monitors, Inc. Switch Expert 5.5

Real Time Monitors, Inc.
Switch Expert™
Switch Expert™ Overview
Switch Expert ™ (SE) currently deployed at 80% percent of the INSIGHT-100 community
is a PBX network management tool used by on-site personnel to perform their duties in a
timely manner.
Fault
Configuration
SE follows the Fault, Configuration, Accounting, Performance and Security (FCAPS) model
and provides on-site personnel with a time savings tool that provides point and click access
to compiled PBX system data.
Fault Module: This module processes all system events and alarms produced by the
switching system. This module also incorporates a notification process that notifies
technicians of system problems.
Accounting
Configuration Module: This module allows privileged users with command line access
Performance
Security
with integrated VB scripting through Switch Expert via an AES 128 encrypted connection.
Accounting Module: This module provides ad-hoc Call Detail Recording (CDR) queries
and features call costing via assignable billing cost codes.
Performance Module: This module processes raw switch data 24x7 in half-hour
increments and is used to produce meaningful switch performance reports to include short
and long ACD, Attendant Consoles, Trunk utilization and Quality of Server reports.
Security Module: This module provides toll fraud detection and allows security personnel
to perform security audits on system users. For CS2100 users, SE records every command
Issued to the system by service order or maintenance personnel.
www.rtmi.com
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Parent/Child - Configuration
The Parent/Child configuration enables
the SE children to relay locally
processed Call Detail Records (CDR),
Traffic and System Events to its parent.
If network connectivity is lost between
the SE parent and child, the child will
automatically operate in a fully functional
standalone server mode until the network
resources are restored. In addition to
monitoring all system events, SE
monitors and detects loop contact closures
from external devices such as system
alarm status, environmentals and switch
room access.
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Fault
Real-Time Fault Monitoring
• Intuitive Alarm
Filtering
• Severity Sorting
• Ad-hoc Queries on
Historical data
• Integrated Event
Analyzer
• Notifications:
• Email
• SNMP Traps
• Modem Paging
• Multiple Site
Monitoring (NOC)
• Attachable Event
Notes
• Detects Loop
Closures
• Integrated Report
Wizard
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Configuration
Secure Switch Access
• Switch Access
• Integrated
VB Scripting
• Supported
Protocols:
• SSH2
• Telnet
• RS232
• AES 256
Encryption
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Configuration
Network Element Monitor
• One Windows
Server
• Monitors up to
100 CS 1000
• Supported
Modules:
• CDR
• Traffic
• Alarms
• Protocols:
• Telnet
• SSH
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Accounting
Real-Time Call Accounting
• Ad-Hoc Queries
• Real-time call
costing updates
• Definable Rating
• Scheduled Bill
Delivery via:
Email, FTP and
LAN
• Master Bill
Rollup Summary
• Incoming Call
Demographics
• Integrated Report
Wizard
www.rtmi.com
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Performance
Switch Capacities and Usage
• Trunk Capacities
• ACD Statistics
• Console Studies
• Host Traffic
• Remote Traffic
• Short and Long
Term Reporting
• Automated Report
Scheduling
• Customer Definable
Reports and Charts
• Integrated Report
Wizard
www.rtmi.com
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Performance
QoS Threshold Monitoring
• Records over 44
QoS Statistics
• Alarms Thresholds:
MOS, Delay, Jitter
RTCP and R-Value
• Historical Playback
• Ad-Hoc Queries of
collected QoS data
• Short and Long
Term Reporting
• Automated Report
Scheduling
• Customer Definable
Reports and Charts
• Integrated Report
Wizard
www.rtmi.com
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Security
Toll Fraud and User Access
• Monitors all SE
Actions
• Toll Fraud
• Tracks all CS2100
System Commands
• Simultaneous
Auth-Code Tracking
• Customer Definable
Call Limits
• Email and SNMP
Notifications
• Integrated Report
Wizard
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Security
IP Intrusion & Notifications
• Definable IP Ranges
• Definable Scan
Intervals Hourly,
Daily
• Definable Scan
Types
• Integrated Scanning
Comparisons
• Settable Base Line
Scan
• Definable Description
for IP Addresses and
Open Ports
• Automated Alarm
Notification on New
Vulnerabilities
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FCAPS - Summary
Configuration
Fault
Switch Expert™
Accounting
Performance
&
Security
www.rtmi.com
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