Transcript PowerPoint-Präsentation

Customer Service Training
Basic Computer Training
© 2009 FP Mailing Solutions. All rights reserved.
Home Page
Pre-Test
Defenitions and Terms
Basic IT troubleshooting on a PC
Final Test
© 2009 FP Mailing Solutions. All rights reserved.
2
Back
PROPERTIES
On passing, 'Finish' button:
On failing, 'Finish' button:
Allow user to leave quiz:
User may view slides after quiz:
Goes to Next Slide
Goes to Next Slide
After user has completed quiz
At any time
Defenitions and Terms
DHCP: (Dynamic Host Configuration Protocol ) is a computer networking protocol used by Host
computers to retrieve IP address and assignments and other configuration information automatically.
IP Address: ( Internet Protocol) A IP-Address is used, to deliver data from a sender to the right
receiver. This is like a postal address on an envelope which is used to identify the correct receiver,
but instead of an address in words, a network use IP-Addresses. Example : 192.0.2.42
Proxy server: A Proxy server is a server acts as an interface between PC’s in a network. It
basically controls what data is received and transmitted in a PC network.
Fire Wall: A "firewall" is a specialized defense system for a computer network, it slows the invasion
of a computer system by blocking viruses and hackers.
Ping: is a computer utility used to test the reachability of a PC on an (IP) network, and it is used to
measure the round trip time for messages sent from the originating PC to a destination PC.
FTP: File Transfer Protocol (FTP) File Transfer Protocol (FTP) is a standard network protocol
used to transfer files from one PC to another over a TCP-based network, such as the Internet.
OS: Operating System (OS) An operating system is software, consisting of programs and data, that
runs on computers, manages computer hardware resources.
© 2009 FP Mailing Solutions. All rights reserved.
4
Back
Basic IT troubleshooting
Home Page
Definitions & Terms
How to find an IP address?
How to ping another PC?
How to view the version of Windows OS on a PC?
How to check Internet connection?
How to run MS Windows updates?
How to Disable a Firewall on a PC?
© 2009 FP Mailing Solutions. All rights reserved.
5
Back
How to find an IP address.
IP Address: ( Internet Protocol) A IP-Address is used, to deliver data from a sender to the
right receiver. This is like a postal address on an envelope which is used to identify the
correct receiver, but instead of an address in words, a network use IP-Addresses.
Example : 192.0.2.42
NOTE: Click on the Red buttons to continue.
How to find an IP address?
© 2009 FP Mailing Solutions. All rights reserved.
6
Back
How to find an IP address?
On a PC there are two ways you could look up an IP Address.
Note: Click on one of the red buttons to continue.
Using the command prompt, with XP, 7, Vista
Without using the command prompt, with XP, 7, Vista
© 2009 FP Mailing Solutions. All rights reserved.
7
Back
How to find an IP address using the command prompt.
Click on the red button, next to Windows XP, 7, and Vista,
NOTE: Click on one of the Red buttons to continue.
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows XP
• Click on Start.
Click on start to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows XP
Click on Run.
Click on Run to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows XP
• On the Open bar, type cmd (Shown below), then click on ok.
Click on ok to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows XP
Then type ipconfig, (Example Show Below) then press Enter.
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
Back
Click on Enter to
continue.
How to find an IP address using the command prompt.
Windows XP
• The Comand sceen will now display the IP Address. (Example Show Below)
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
Next
How to find an IP address using the command prompt.
Click on the red button, next to Windows XP, 7, and Vista,
NOTE: Click on one of the Red buttons to continue.
complete
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows 7
Click the Windows Icon to display the search bar.
Click on the
Windows Icon to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows 7
Type cmd then, click on cmd.exe . (Example shown below)
Click on cmd.exe to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows 7
•
On the command screen type ipconfig, then press Enter. (Example Show
Below)
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
Back
Click on Enter to
continue.
How to find an IP address using the command prompt.
Windows 7
•
The Command screen will now display the IP Address. (Example Show
Below)
© 2009 FP Mailing Solutions. All rights reserved.
Back
Next
How to find an IP address using the command prompt.
Click on the red button, next to Windows XP, 7, and Vista,
NOTE: Click on the Red buttons to continue.
complete
Windows XP
complete
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows Vista
•
Click on the Windows, and type cmd, then click on cmd. (Example shown below)
Click on the
Windows to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows Vista
•
type cmd, then click on cmd. (Example shown below)
Click on cmd to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address using the command prompt.
Windows Vista
•
On the command screen type ipconfig, then press Enter. (Example Show
Below)
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
Back
Click on Enter to
continue.
How to find an IP address using the command prompt.
Windows Vista
•
The Command screen will now display the IP Address. (Example Show
Below)
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
Next
How to find an IP address using the command prompt.
complete
Windows XP
complete
Windows 7
complete
Windows Vista
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
Next
How to find an IP address?
On a PC there are two ways you could look up an IP Address.
Note: Click on the red buttons to continue.
complete
Using the command prompt, with XP, 7, Vista
Without using the command prompt, with XP, 7, Vista
© 2009 FP Mailing Solutions. All rights reserved.
25
Back
How to find an IP address without using the command prompt.
Click on each red tab to find the IP address on a PC without
using the command prompt.
NOTE: Click on one of the Red buttons to continue.
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
26
How to find an IP address without using the command prompt.
Windows XP
•
Click on Start.
Click on start to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows XP
•
Right-cllick My Network Places, and then click Properties.
Click on Properties to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows XP
•
To view the IP address of a LAN connection, double-click Local Area Connection.
Click on Local Area Connection
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows XP
•
Click the Support tab, then the IP address appears. (example shown below)
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
Next
How to find an IP address without using the command prompt.
Click on each red tab to find the IP address on a PC without
using the command prompt.
NOTE: Click on one of the Red buttons to continue.
complete
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
31
How to find an IP address without using the command prompt.
Windows 7
Click on the Windows Icon, then click Control Panel (Example shown below)
Click on Control Panel
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows 7
•
Next to View by: click on the drop down arrow, then select Category.
Click on Category to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows 7
Click on View network status and tasks.
Click on View Network
status and tasks to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows 7
Click on Local Area Connection 2 (Example shown on left side)
Click on Local Area
Connection 2 to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows 7
Click on Details, to view the IP Address
Click on Details…to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows 7
The IP address will appear next to "IPv4 Address". (Example shown on right side)
Click on Close to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Click on each red tab to find the IP address on a PC without
using the command prompt.
NOTE: Click on one of the Red buttons to continue.
complete
Windows XP
complete
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
38
How to find an IP address without using the command prompt.
Windows Vista
•
Click on the Windows Icon, then click Control Panel (Example shown below)
Click on Control
Panel to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows Vista
•
Click on View network status and tasks.
Click on View network status
and tasks to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows Vista
•
Click on View Status (Example shown on left side)
Click on View status
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows Vista
Under the General tab click on Details.
Click on Details to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
Windows Vista
•
Your IP address will appear next to "IPv4 IP Address". (Example shown on right side)
Click on Close to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to find an IP address without using the command prompt.
This section is complete. Click next.
complete
Windows XP
complete
Windows 7
complete
Windows Vista
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
44
Back
Next
Basic IT troubleshooting
Home Page
Definitions & Terms
How to find an IP address?
How to ping another PC?
How to view the version of Windows OS on a PC?
How to check Internet connection?
How to run MS Windows updates?
How to Enable and Disable Firewall on a PC?
© 2009 FP Mailing Solutions. All rights reserved.
45
Back
How to ping another PC.
Ping: is a computer utility used to test the reachability of a (IP) network and to
measure the round trip time for messages sent from the originating PC to a
destination PC.
NOTE: Click on one of the Red buttons to continue.
How to ping another PC.
© 2009 FP Mailing Solutions. All rights reserved.
46
How to ping another PC?
How to Ping a Computer on a Network?
• In order to ping another computer, you must know its exact IP address.
NOTE: Click on one of the Red buttons to continue.
Operating Systems
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
47
Back
How to ping another PC?
Windows XP
click Start, (Example Show Below) then click Run.
Click on Run to
continue.
then click Run.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to ping another PC?
Windows XP
Type cmd (example shown below), then click OK to continue
Click on OK to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to ping another PC?
Windows XP
•
•
type ping then the IP Address (example :“ping 192.168.12.196”)
(Example shown below), then press Enter.
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
Back
Click on Enter to
continue.
How to ping another PC?
Windows XP
•
Successful results shown below. Click enter to continue.
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
Back
Click on Enter to
continue.
How to ping another PC?
How to Ping a Computer on a Network?
• In order to ping another computer, you must know its exact IP address.
NOTE: Click on one of the Red buttons to continue.
Operating Systems
complete
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
52
Back
How to ping another PC?
Windows 7
•
•
Right Click the Start, then type cmd then press (Example shown below)
Click on cmd.exe to continue.
Click on cmd.exe to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to ping another PC?
Windows 7
Type ping then the IP Address (example: “ping 192.168.12.196” ) (Example Show Below),
press Enter to continue.
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
Back
Click on Enter to
continue.
How to ping another PC?
Windows 7
•
Successful results shown below.
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
Back
Click on Enter to
continue.
How to ping another PC?
How to Ping a Computer on a Network?
• In order to ping another computer, you must know its exact IP address.
NOTE: Click on one of the Red buttons to continue.
Operating Systems
complete
Windows XP
complete
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
56
Back
How to ping another PC?
Windows Vista
•
•
Right Click the Start , type cmd (Example shown below)
Click on cmd.exe to continue.
Click on cmd.exe to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to ping another PC?
Windows Vista
Type ping then the IP Address (example “ping 192.168.12.196” ) (Example Show Below),
press Enter to continue.
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
58
Back
Click on Enter to
continue.
How to ping another PC?
Windows Vista
•
Successful results shown below. This information, means that the ping command worked.
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
59
Back
Click on Enter to
continue.
How to ping another PC?
This Section is complete, Click on Next.
Operating Systems
complete
Windows XP
complete
Windows 7
complete
Windows Vista
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
60
Back
Next
Basic IT troubleshooting
Home Page
Definitions & Terms
How to find an IP address?
How to ping another PC?
How to view the version of Windows OS on a PC?
How to check Internet connection?
How to run MS Windows updates?
How to Enable and Disable Firewall on a PC?
© 2009 FP Mailing Solutions. All rights reserved.
61
Back
How to view the version of Windows Operating System on a PC.
Operating Systems
When trying to troubleshoot, It is important to know what Windows version the
customer may have.
NOTE: Click on one of the Red buttons to continue.
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
62
How to view the version of Windows Operating System on a PC.
Windows XP
•
click Start, then click Run to continue.
Click on Run to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to view the version of Windows Operating System on a PC.
Windows XP
•
Type cmd then (example shown below) , click on OK.
Click on OK to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to view the version of Windows Operating System on a PC.
Windows XP
•
Type winver, then press Enter.
ENTER
© 2009 FP Mailing Solutions. All rights reserved.
Back
Click on Enter to
continue.
How to view the version of Windows Operating System on a PC.
Windows XP
•
A Windows with the PC Operating System version will appear on the screen. (Example
shown below)
Click on OK to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to view the version of Windows Operating System on a PC.
Operating Systems
NOTE: Click on one of the Red buttons to continue.
complete
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
67
Back
How to view the version of Windows Operating System on a PC.
Windows 7
•
•
Right-click on the Windows Icon, type winver (Example shown below)
Click on winver.exe to continue.
Click on winver.exe
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to view the version of Windows Operating System on a PC.
Windows 7
•
A Windows with the PC Operating System version will appear on the screen. (Example
shown below)
Click on OK to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to view the version of Windows Operating System on a PC.
Operating Systems
NOTE: Click on the Red buttons to continue.
complete
Windows XP
complete
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
70
Back
How to view the version of Windows Operating System on a PC.
Windows Vista
•
•
Right Click the Windows Icon, type winver (Example shown below)
Click on winver to continue
Click on winver to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to view the version of Windows Operating System on a PC.
Windows Vista
A Windows with the Operating System version will appear on the screen. (Example shown
below)
Click on OK to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to view the version of Windows Operating System on a PC.
This section is complete.
complete
Windows XP
complete
Windows 7
complete
Windows Vista
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
73
Back
Next
Basic IT troubleshooting
Home Page
Definitions & Terms
How to find an IP address?
How to ping another PC?
How to view the version of Windows OS on a PC?
How to check Internet connection?
How to run MS Windows updates?
How to Enable and Disable Firewall on a PC?
© 2009 FP Mailing Solutions. All rights reserved.
74
Back
How to check Internet connection.
Operating Systems
NOTE: Click on one of the Red buttons to continue.
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
75
Back
How to check Internet connection.
Windows XP
Click on Start
Click on Start to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows XP
right-click on My Network Places, ( example shown below), click on Properties.
Click on Properties
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows XP
•
double-click Local Area Connection..
Click on Local Area Connection to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows XP
•
the Connection status appears. Connected means the PC has an Internet connection.
Click on Close
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Operating Systems
NOTE: Click on one of the Red buttons to continue.
complete
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
80
Back
How to check Internet connection.
Windows 7
Click on the Windows Icon(Example shown below), then click on Control Panel
Click on Control Panel
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows 7
Next to View by, Click on Category.
Click on Category
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows 7
Click on View network status and tasks.
Click on View network
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows 7
Click on Local Area Connection 2 (Example shown below)
Click on Local Area
Connection to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows 7
Status will appear next to "IPv4 Connectivity". Internet (Example shown below)
Click on Close to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Operating Systems
NOTE: Click on the Red button to continue.
complete
Windows XP
complete
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
86
Back
How to check Internet connection.
Windows Vista
Click the on the Windows Icon, then click on Control Panel (Example shown below)
Click on Control
Panel to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows Vista
Click on View network status and tasks,
Click on View
network to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows Vista
•
Click on View Status (Example shown below)
Click on View status
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
Windows Vista
Connection Status will appear next to "IPv4 Connectivity". (Example shown on right side)
Click on Close to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to check Internet connection.
This section is completed
complete
Windows XP
complete
Windows 7
complete
Windows Vista
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
91
Back
Next
Basic IT troubleshooting
Home Page
Definitions & Terms
How to find an IP address?
How to ping another PC?
How to view the version of Windows OS on a PC?
How to check Internet connection?
How to run MS Windows updates?
How to Enable and Disable Firewall on a PC?
© 2009 FP Mailing Solutions. All rights reserved.
92
Back
How to run Microsoft Windows update
Operating Systems
NOTE: Click on one of the Red buttons to continue
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
93
Back
How to run Microsoft Windows update
Windows XP
Click on Start
Click on Start to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Windows XP
Click on control panel
Click on Control
Panel to continue.
© 2009 FP Mailing Solutions. All rights reserved.
95
Back
How to run Microsoft Windows update
Windows XP
Click on Windows Update,
Click on Windows
Update to continue.
© 2009 FP Mailing Solutions. All rights reserved.
96
Back
How to run Microsoft Windows update
Windows XP
Click on Express, windows updates will load automatically.
Click on Express to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
97
Back
How to run Microsoft Windows update
Windows XP
Windows updates will automatically search for any available updates.
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
98
Back
Next
How to run Microsoft Windows update
Windows XP
Windows updates will load automatically, Simply follow the on screen instructions to
install any updates found.
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
99
Back
Next
How to run Microsoft Windows update
Windows XP
Windows updates is now finished, click close to continue.
Click on Close to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
100
Back
How to run Microsoft Windows update
Operating Systems
NOTE: Click on one of the Red buttons to continue
complete
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
101
Back
How to run Microsoft Windows update
Windows 7
Windows updates are important , because many programs may need them to run properly.
Click on the Windows Icon (Example shown below)
Click on Windows Icon
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Windows 7
Click on the All Programs(Example shown below)
Click on All Programs
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Windows 7
Click on the Windows Update (Example shown below)
Click on Windows
Update to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Windows 7
Click on Check for updates (Example shown below)
Click on Check for
updates to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Windows 7
Windows 7 will now check for updates.(Example shown below)
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
Next
How to run Microsoft Windows update
Windows 7
If there are any updates, they will appear under Windows Updates on the right.
Click on Install
Update to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Windows 7
The Windows 7 Updates will now automatically load, follow the on screen instructions.
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
Next
How to run Microsoft Windows update
Windows 7
Windows 7 updates has finished, a message will appear to Restart the computer
click on Restart now.
Click on Restart now
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Operating Systems
NOTE: Click on one of the Red buttons to continue
complete
Windows XP
complete
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
110
Back
How to run Microsoft Windows update
Windows Vista
Click on the All Programs (Example shown below)
Click on All Programs
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Windows 7
Click on Windows Update.
Click on Windows
Update to continue.
© 2009 FP Mailing Solutions. All rights reserved.
112
How to run Microsoft Windows update
Windows Vista
Click on check for updates, windows updates will automatically search for updates.
Click on Check for
Updates to continue.
© 2009 FP Mailing Solutions. All rights reserved.
113
How to run Microsoft Windows update
Windows Vista
Windows Updates will automatically search for updates.
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
114
Back
Next
How to run Microsoft Windows update
Windows Vista
If any updates are available, Click on Install updates.
Click on Install
updates to continue.
© 2009 FP Mailing Solutions. All rights reserved.
115
Back
How to run Microsoft Windows update
Windows Vista
Windows updates will now install all available updates.
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
116
Back
Next
How to run Microsoft Windows update
Windows Vista
Windows Vista updates has finished, a message will appear to Restart the computer
click on Restart now.
Click on Restart now
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
Basic IT troubleshooting
Home Page
Definitions & Terms
How to find an IP address?
How to ping another PC?
How to view the version of Windows OS on a PC?
How to check Internet connection?
How to run MS Windows updates?
How to Enable and Disable Firewall on a PC?
© 2009 FP Mailing Solutions. All rights reserved.
118
Back
How to Disable a Firewall on a PC.
A “Firewall" slows the invasion of a computer system by blocking viruses and hackers.
Sometimes a firewall can prevent a program from operating, therefore It may be necessary
to disable it just until the program works.
Operating Systems
NOTE: Click on one of the Red buttons to continue
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
119
Back
How to Enable and Disable Firewall on a PC.
Windows XP
Click on Start
Click on Start to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Enable and Disable Firewall on a PC.
Windows XP
Click on control panel
Click on Control
Panel to continue.
© 2009 FP Mailing Solutions. All rights reserved.
121
Back
How to Enable and Disable Firewall on a PC.
Windows XP
Click on Windows Firewall.
Click on Windows
Firewall to continue.
© 2009 FP Mailing Solutions. All rights reserved.
122
Back
How to Disable a Firewall on a PC.
Windows XP
To Disable the Firewall, click OFF(Example shown below) , then click OK
Click on OK to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Disable a Firewall on a PC.
Operating Systems
NOTE: Click on one of the Red buttons to continue
complete
Windows XP
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
124
Back
How to Enable and Disable Firewall on a PC.
Windows 7
Click on the Windows Icon(Example shown below), then click on Control Panel
Click on Control Panel
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to run Microsoft Windows update
Windows 7
Click on the View by: Category (Example shown below), then click on small Icon.
Click on Small Icon to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Enable and Disable Firewall on a PC.
Windows 7
Click on firewall. (Example Show Below)
Click on Windows
Firewall to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Enable and Disable Firewall on a PC.
Windows 7
under “Control Panel Home” click on “Turn Windows Firewall On or OFF”.
Click on Turn Windows
Firewall on or off to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Disable a Firewall on a PC.
Windows 7
Under “Home or Work (Private) network location settings”
click on Turn OFF Windows Firewall (not recommended).
Note: the firewall is disconnected.
Click on Turn off Windows
Firewall to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Disable a Firewall on a PC.
Operating Systems
NOTE: Click on one of the Red buttons to continue
complete
Windows XP
complete
Windows 7
Windows Vista
© 2009 FP Mailing Solutions. All rights reserved.
130
Back
How to Disable a Firewall on a PC.
Windows Vista
•
Click on the Windows Icon (shown below), then click on Control Panel
Click on Control Panel
to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Disable a Firewall on a PC.
Windows Vista
•
Click on Classic View,
Click on Classic View to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Disable a Firewall on a PC.
Windows Vista
•
Click on Windows Firewall to continue.
Click on Classic View to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Enable and Disable Firewall on a PC.
Windows Vista
•
Click on Turn Windows Firewall on or off
Click on Turn off Windows
Firewall to continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
How to Enable and Disable Firewall on a PC.
Windows Vista
•
To Disable the Firewall , click OFF (Not recommended), click on OK.
Click on OK to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
Back
Basic IT troubleshooting All sections have been completed!!!!
Home Page
Definitions & Terms
How to find an IP address?
How to ping another PC?
How to view the version of Windows OS on a PC?
How to check Internet connection?
How to run MS Windows updates?
How to Enable and Disable Firewall on a PC?
Click on Next to
continue.
© 2009 FP Mailing Solutions. All rights reserved.
136
Back
Next
PROPERTIES
On passing, 'Finish' button:
On failing, 'Finish' button:
Allow user to leave quiz:
User may view slides after quiz:
Goes to Next Slide
Goes to Slide
At any time
After passing quiz