Transcript ICN Success and Opportunities

ICN
Success and Opportunities
… What next?
Kent Percival
Manager, IT Development
Office of the CIO
Integrated Communications Network

The base Integrated Communications Network
(ICN) has been completed successfully.

The ICN is an infrastructure platform upon
which new applications and services will be
built to meet UoG needs

The ICN provides an opportunity to assess the
ways Information Technology supports
 University Administration
 Teaching and Learning
 Research and Development
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 2
… for I S C Discussion
The ICN is an enabling technology – what next?
 How
should the University make
technology decisions?
User needs
Academic, Research, Admin.
Across Colleges/Departments
2005 01 26
ICN - Success and Opportunities (ISC)
Budget
Central vs. Dept
Innovation/Development
Percival 3
• Quick Overview of ICN
• New Opportunities
• Examples - things that are doable now!
• Conclusions / Discussion
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 4
Two components of ICN

A single integrated, pervasive, high
performance, reliable campus network

An integrated set of communications
tools delivered on the network
– including the new phone service
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 5
ICN campus network

12,000+ ports, new wiring, optical fibre

Designed for anticipated growth
Renewable – modular design
Fast, and Faster as required
Highly Reliable, Resilient
Multimedia Capable

2 central server rooms for more resiliency




2005 01 26
ICN - Success and Opportunities (ISC)
Percival 6
Resilient Campus Network
Dist’n
Core
Core
Dist’n
Dist’n
Dist’n
Server
Room
1
access sw
Server
Room
2
200 communications closets
North West
Campus
2005 01 26
Dist’n
ICN - Success and Opportunities (ISC)
Dist’n
access sw
South East
Campus
Percival 7
new phone Service

7200+ sets; voicemail service
Designed for anticipated growth
 Renewable – modular design
 Manageable as an IT Service

Advanced functions and features
 Integrated applications

2005 01 26
ICN - Success and Opportunities (ISC)
Percival 8
IP Phone Service Architecture
Call
Control
Call
Control
Campus
IP Network
Public
Phone
Network
Gateway
Gateway
2005 01 26
ICN - Success and Opportunities (ISC)
Call
Centre
Voice
Voice
mail
mail
Message
store
Emergency
PBX Phones
Percival 9
• Quick Overview of ICN
• New Opportunities
• Examples - things that are doable now!
• Conclusions / Discussion
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 10
Opportunity:
high capacity network
Speed
– To desktop PC’s
– Between campus buildings
– To Ont. Universities & Colleges
100 Mbps
1,000 Mbps
1,000 Mbps
 Including Guelph-Humber
– To the internet
– Kemptville
– Ridgetown
– Alfred
2005 01 26
100 Mbps
100 Mbps direct to the Guelph Campus
10 Mbps (shared with municipalities)
15 Mbps (shared)
ICN - Success and Opportunities (ISC)
Percival 11
Opportunity: new phone service

Improved functionality
– Call display; Call waiting; on-phone Directory; …

Better integration with Public Phone Network
–
–
–
–

CallerID
more automated options to assist callers
Disaster call routing design
Application targeted phone numbers
New Applications - combining phone and computer
– Call Centre
– Voice Recognition
2005 01 26
- integrated service centres
- directory assistance
ICN - Success and Opportunities (ISC)
Percival 12
Opportunity:
multimedia communication
Video Conferencing / video telephony
 Audio/Video Streaming within applications

Audio & Video media on the Web
 Improved collaboration tools for researchers
 Enhanced communications channels for
learning

2005 01 26
ICN - Success and Opportunities (ISC)
Percival 13
Opportunity:

integrated communications
Campus Wireless Network – a network layer
– Mobility, PC tablets, PDA’s, …

Links to public telephone services
– Cellphones, PDA’s, text messaging

Messaging
– Voice, email, FAX, multimedia, instant messaging

Applications
– Access the Campus Web portal by phone
– Online telephone support at a “click”
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 14
• Quick Overview of ICN
• New Opportunities
• 9 Examples - things that are doable now!
• Conclusions / Discussion
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 15
Example:

“Hoteling”
Multi-tenant office space
When staff person “logs in” with at the shared
space, the phone is personalized.
Other online services also adapt to tenant.
Opportunity:
Lower costs; Manage scarce space
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 16
Example:
Physical Security

Energy Management System on network since 1998

Integrated Building Access
– Centralized management system
– Requires a robust full-feature online Directory Service

On-network video surveillance
 Security monitoring; theft prevention
 Cameras plug into network - Central “on-demand” recording
– Uses network Multimedia features
Opportunity:
– Lower Cost implementation of distributed systems
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 17
Example:

Integrating Regional Colleges
Cost effective central services over fast network
 Improve performance of HR, ORS, Financial services
 Deliver learning resources centrally

Video Conferencing, Collaboration tools

Integrated phone services - lower cost LD
Combined RESnet service - manage security & use

Opportunity:
– Control Regional Costs; reduce travel costs/delays
– Facilitate Teaching and Learning
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 18
Example:

Campus Phone Directory
Calls to 824-4120 (Business) or 824-0022 (Residence)
“Please say the name of the person you are calling … or
speak the name of the department you wish to reach,
… or select from the following list of services”
– Requires a robust full feature online Directory Service
Opportunities:
– Lower cost; Manage University image
– Effective customer service – calls directed efficiently
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 19
Example:

Central call centre with skilled multi-service agents





Call Centre
IT Help Centre
Campus Information Service
Physical Resources problem reporting
Classroom Technical Support assistance centre
Specialized Call Centres
 Registrar / Admissions
 Student Health services
 Vet Hospital Clinics
Opportunity:
– lower cost; extended hours;
– better client service
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 20
Example:
Mobility

Move your phone as you do your PC.

Access email, voicemail from PDA, cellphone, “Blackberry”

Campus Wireless Phones
– Requires campus-wide wireless network
– Put your phone on your Tablet PC.

Combinaton handsets
– campus phone system while on-campus
– public cellphone when off-campus
Opportunity:
– Improve productivity of mobile workers
– Reach students through their choice of technology
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 21
Example:
Integrated Messaging
Manage your voicemail like email inbox.
 Reply to email by voice; voicemail by email.
 Forward voicemail beyond campus.


Instant Messaging (text messaging / pager)
– on-campus (PC’s, PDA’s, Phone Displays, …)
– off-campus (cellphones, “Blackberries”) …
Opportunity:
– Improve productivity
– Improve collaboration (research / learning)
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 22
Example:

Collaboration Tools
Video Telephony – phone & PC linked
– Conferencing: multiway calling
 Share documents with attendees
 Common “whiteboard” for ideas
 Record meeting for future reference


Guelph-Humber; Regional Colleges; Open Learning
Research Collaboration; Graduate Student teaching

ISC / Multimedia Technologies Committee
Opportunity:
– Improved productivity ; Cost control
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 23
Example:

Multimedia Learning
Video Streaming – on demand video media
– Integrated with e-Learning Systems

Multimedia repository for shared, re-use, materials and
learning modules
 Related to Library’s D-space digital repository

ISC / Multimedia Technologies Committee
Opportunity:
– Improved learning resources
– Cost control
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 24
• Quick Overview of ICN
• New Opportunities
• Examples
• Conclusions / Discussion
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 25
Single Intelligent Campus Network
We now have a cost effective, high performance,
highly reliable, common communications
infrastructure.
The network is a common resource for
connecting all campus applications and
services.
The network supports voice, video, and data
media communication.
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 26
Integrated Communication Applications

Besides traditional telephone features,
the new phone service will integrate with
other IT applications.

New communications tools will exploit
voice, video, and data media. Multimedia
applications will improve effectiveness
and productivity.
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 27
Challenge
High Performance Network
plus
Integrated Communications Applications
Improve current services
New ways to deliver services
- as significant as the Web?
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 28
Strategic Planning

How does the University identify and assess the
opportunities to leverage these new ICN technologies?

What business priorities drive the development of
integrated communications applications? Who?

How do we resource those opportunities which have a
significant return on investment?

How can opportunities to this new technology be
planned into Research programs?
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 29
Discussion
Kent Percival
[email protected]
2005 01 26
ICN - Success and Opportunities (ISC)
Percival 30