Transcript newMWppt - NovaTech Solutions, Inc.

Managed Services
You Focus on Your Business
&
We Focus on Your IT
NovaTech
The Total Package
Continuous 24 x 7 Network Monitoring
Automated Reports
Quarterly Business review
NovaTech
Continuous 24 X 7 Monitoring
Continuous monitoring provides:
• Network and device availability
• Alerts and pre-failure indicators
• Centralized web-based dashboard
Reports:
• Weekly
• Monthly
• Quarterly
NovaTech
Initial Assessment
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Initial network assessment
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Detail network audits
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Hardware & Software asset inventory
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Warranty tracking
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Weekly, Monthly and Quarterly reports
NovaTech
Initial Assessment
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Site Hardware Summary Report
• Complete site hardware summary
• Quick overview revealing diversity of the equipment you
are managing
• Identify obsolete hardware that needs to be replaced
Site Security Report
• Comprehensive summary of security patches applied to all
systems on each site
• Complete summary of all MBSA scans performed during
the reporting period
• Summary of work required to improve site security
Site Performance Report
• Detailed summary information on the most heavily
stressed devices at a site
• Automatically highlights devices that may require
immediate upgrades
NovaTech
Asset Inventory Management
Asset Inventory Includes:
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Network audit
Hardware asset
Software assets
Inventory & warranty tracking
Sub-standard configuration report
NovaTech
Network Audit
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Real-time reporting of new assets
Audits includes anything with an IP
address, for example:
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Desktops
Laptops
Servers
Network devices and network-attached
devices such as printers, fax / scanners,
VoIP phones
Audits are provided on a predefined
schedule
NovaTech
Hardware Asset Inventory
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Detailed hardware inventory
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Warranty tracking
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Comprehensive monthly reports
NovaTech
Software Assets
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Complete list of all software patches
applied to each system
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Complete software audits to identify all
approved and unauthorized software
packages
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Complete and detailed inventory of all
OS’ systems
NovaTech
Inventory and Warranty Tracking
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Comprehensive Asset Inventory
Reports
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Disaster recovery of mission-critical
information: Secure & off site
Accounting: inventory depreciation
The Device Attributes Report
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Up-to-date device warranty information
This report assures that you do not pay
twice for hardware maintenance
NovaTech
Sub Standard Configuration
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Baseline Report identifies
configurations that will require
upgrades
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Asset audits to identify underperforming and under-utilized devices
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Understand & plan
NovaTech
Preventative Maintenance
Automated Scripting
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Shutdown of workstations
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Saves power costs and reduces green
house gases from excess power emissions
Cleanup of temporary files
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Deletes all files in temporary directories
NovaTech
Monthly Automated Reports
The Result
• Understanding where, when and how
you invest your IT budget will allow you
to prosper.
• Stat: 80% of time is spent on maintenance
Executive Summary
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Establishes an overall report status of an entire
site
Server Health
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Establish performance baseline and identifies
areas of improvement
Work Completed
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Cleared alerts, completed tickets and executed
scripts summary information
Site Performance
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Summary of most heavily stressed devices at a
site
Patch Status
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Updated security patches that were applied
Website Monitoring
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Up-to-date information of website reliability
NovaTech
Site Health Report
NovaTech
Server Health
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Establishes a performance baseline
that can be measured over time
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Quickly and visually identifies any
potential risks based on
performance trends
NovaTech
Security Reports
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Monthly MBSA reports
Patch summary
Back-up software monitoring
NovaTech
Asset Management Reports
Detailed and comprehensive reporting
of all operating systems, network
devices and software packages
installed
NovaTech
Performance Reports
• Device performance
• Site performance
• Website performance
NovaTech
Quarterly Business Review
High impact reporting
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Including but not limited to:
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site & server health
security reports
asset reports
performance reports
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Detailed conversations to meet your
business objectives
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Goal setting for next 1-2 quarters
NovaTech
NovaTech’s Enhanced Service
 24 x 7 x 365 Monitoring
 Real time Asset & Data Collection
 Automated Service
 Automated Monthly Reporting
 Detailed Quarterly Business Reviews
NovaTech
The Enhanced NovaTech Value
Network Performance
 Security
 Uptime
Automated Service
Detailed Reports
NovaTech
24 x 7 Network Monitoring
The Result
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Alerting
Availability of critical devices
Rapid remediation
Security assurance
NovaTech
Asset Management
The Result
NovaTech invests in the best in class
technologies to provide our customers the
optimal IT experience.
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Inventory and warranty tracking
Hardware assets
Software assets
Automated monthly reports
QBR
NovaTech
Quarterly Business Review
The Result
1. Detailed review and understanding of
clients’ needs and pain points
2. Review all reports and business
processes tied to IT
3. Set next quarters objectives and start
planning for commitment
NovaTech
Service Levels
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Basic Monitoring
Device Availability
Logon Failures
Hard Drive Space & Performance
CPU Usage & Performance
Memory Usage & Performance
Application Service Errors
Hardware Inventories (Basic)
Software Inventories (Basic)
Hardware Inventories (Detailed)
Software Inventories (Detailed)
Security
MBSA Scanning
Security Solution & Problem Solving
Reporting
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Monthly Executive Summary
Quarterly Executive Summary
Semi-Annual Executive Summary
Annual Executive Summary
Detailed Inventory Reporting
Network Access & Security Summary
Workstation & Server Health
Site Security & MBSA Summary
Fully Customizable Reporting
Patch Management
WSUS Scanning & Integration
Patch Analysis & Deployment
WSUS Reporting
Website Uptime
Availability & Content
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