Transcript All Presentations

30th March
Technicians Conference 2009
Transforming Teaching and Learning through ICT
A Systemic Approach
Creating a Learning Infrastructure
for a World-City
Brian Durrant
Chief Executive
London Grid for Learning Trust
LGfL ORGANISATIONAL STRUCTURE
Membe
r LAs
LGfL
Trust
Executive
Board
CEO
Brian
Durrant
PA
Leeanne
O’Connor
Content
Manager
David
Mason
L2tICT
Project
Learning
Platforms
Manager
Operations Manager
Ian Lehmann
Debbie
Aruliah
Chris Wood
L2tICTProject
Officers and
reference group
Web Editor /
Developer
and Technical
Consultant
Bronwyn French
Penny Patterson
Stewart Smith
Curriculum
Consultants
Editorial
Board
Consultant
Ray Collins
Secretarial
Support
Shirley Barton
Matthew
Cornish
Jo Dilworth
Pippa Dorman
Ali Goucher
Mina Patel
Nigel Penstone
Helen Sharpe
Bob Usher
David
Sztypuljak
MLE
Implementation
Group
North Sector Group
Technical
Support
Consultant
Robert
Ansell
Portal
Development
Group
South Sector Group
14 – 19
Content
Developer
Drew Tibble
Finance Manager/
Admissions
Business
Operations
Manager
Shamaila
Ahmedi
Finance
Assistant/
Admissions
Business
Support Officer
Elaine
O’Brien
Accounts and
Secretarial
Assistant
Roshan
Alibhai
Commercial
Director
Technical
Steering
Group
East Sector Group
London
Grid Ltd
Gordon
Ballantyne
West Sector Group
What is the purpose?
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Aggregated procurements
Pooled and shared expertise
Services that meet schools’ needs
Learning platform
What is the purpose?
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Aggregated procurements
Pooled and shared expertise
Services that meet schools’ needs
Learning platform
Premium content
Innovative projects
Safeguarding pupils
What is the Vision?
Transformation & attainment…
Embedding ICT
Embedding ICT in schools – why?
• New technology is the new literacy
– Failing to equip young people as mature ICT
users…. is to fail them
– It isn’t new anymore
Embedding ICT in schools – why?
• New technology is the new literacy
- and it isn’t new anymore
- but still unexploited in many classrooms!
Architects
Architects ++ Engineers
Engineers ++ Educationalists
Educationalists ++ Estates
Estates Managers
Managers ++ Ad
Advisers
visers ++ Contractors
Contractors
+ Local Authority Professionals + Teachers + Pupils + Parents + Innovation +
ustainability +
+ Partnering
Partnering =
= First
First class
class learning
learning environments
environments
ustainability
A classroom from 1850s
Project Managers
+ Project
Providers
Planners +
+ Planners
ICT Providers
+ ICT
Financiers +
+ Financiers
Managers +
+
From 1869 to 2009 classrooms moved from this…..
To this…..2009…..
Piccadilly Circus 1869…..
London 2009…..
Embedding ICT in schools – why?
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New technology is the new literacy
To empower teachers
To transform the way children learn
To raise attainment
……and enhance life-chances
• To engage with young people in a medium
in which they are embedded
• To foster innovation
• To grow a knowledge economy
Embedding ICT in schools – How?
• Vision
(e.g. why broadband?)
Embedding ICT in schools – How?
• Vision
• Planning- including curriculum planning
Embedding ICT in schools – How?
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Vision
Planning
Resources
Training – what training?
Embedding ICT in schools – How?
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Vision
Planning
Resources
Training – skills AND pedagogy
And the missing ingredient…….
Training for Leadership
Embedding ICT in schools – How?
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Vision
Planning
Resources
Training – skills AND pedagogy
Training for Leadership
Communication
– information
– evangelism….
– drip,drip,drip….
Embedding ICT in schools – How?
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Vision
Planning
Resources
Training – skills AND pedagogy
Training for Leadership
Communication
Mentors www.consultants.lgfl.net
Best practice www.videos.lgfl.net
Any questions?
[email protected]
Working together for schools
Leading with ICT…
Data Issues: Brent Heads ICT Steering Group 06-03-09
Brent Heads’ ICT Steering Group
06-03-09
Data Issues
Data Issues: Brent Heads ICT Steering Group 06-03-09
Agenda
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Introduction
Some of the main questions
Part 1: Data Security
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Part 2: The Connected Future
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Some issues
Securing Personal Data
Some Issues
Data Sets
AOB
Data Issues: Brent Heads ICT Steering Group 06-03-09
Some of the Main Questions
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Why Automated Collection?
What is collected and when?
Why is it collected by Chesterfield House?
Why is it collected by Fronter?
Why is it collected by London Grid for
Learning(Atom Wide)?
• What does a school need to do to comply with
the Data Protection Act?
• Why the need for regular school audits?
Data Issues: Brent Heads ICT Steering Group 06-03-09
Part 1: Data Security
Data Issues: Brent Heads ICT Steering Group 06-03-09
Some issues seen in some
schools
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File servers stored in unlocked offices e.g..
Poor data backup arrangements e.g…
Subsets of data available on websites in Excel
Subsets of data taken out of school on
unencrypted USB Keys
• Full data sets taken out of school on laptops not
password protected or encrypted
• Remote access to school admin servers via
insecure software e.g. PCAnywhere
• Inaccurate MIS data
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Security - DOs
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Strictly limit access to personal data to those who need it to do their jobs.
Tailor the subset of data which users can see, to that required to do their job.
Enforce the use of strong passwords that contain both numbers & capital
letters.
Enforce regular password changes that do not allow users to reuse old
passwords.
Regularly review users & rights to ensure that these reflect job needs, that they
are current & correct.
Do ensure that remote access to the school network is limited & that
connections are encrypted.
Limit & control the personal data that is taken from the school on portable
devices (Memory sticks, PDAs, Laptops etc.)
Ensure that all personal data that is taken out of the school is in encrypted
form.
Ensure that personal & other data is regularly backed up & that a copy is
securely stored off-site wherever possible.
Ensure that all file servers that contain personal data are in a secure, normally
locked location.
Ensure that PCs that have regular access to personal data through the logged
in user are provided with a password protected screensaver
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Security – DON’Ts
• Allow remote access to fileservers using products such as
PCAnywhere or Microsoft’s Remote Desktop Connection
software.
• Post spreadsheets containing personal data without individual
password protection on public facing web sites.
• Post children’s photos on school websites without ensuring
that no personal details are present in the file name or
metadata.
• Do not allow children’s photos to be downloadable from school
web sites by right-clicking the image.
• Allow remote access to file servers from “Any IP Address”
without strictly limiting the range ports that are opened.
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Security Audit
Where do I start?
• Carry out a regular data security audit
• Are you registered with the Information Commissioners
Office – is your registration up to date?
www.ico.gov.uk
There is a wealth of information on this site
• On the audit trail check the dos and don’ts
If your registration is not up to date and/or you are not doing a regular
audit, and responding to its findings, it is unlikely that you are
compliant with the act
Data Issues: Brent Heads ICT Steering Group 06-03-09
LGfL Secure and Remote
Access
– Secure Remote Access costs £60 pa per concurrent
user.
– Secure Remote Access allows access to school
networks for users who want to connect remotely
from anywhere within the LGfL network or via the
Internet through standard web browser clients.
– It is secure and encrypted
Data Issues: Brent Heads ICT Steering Group 06-03-09
Securestore – Secure and
Remote Storage
• Secure, encrypted data storage
• Automated, prescheduled and on demand
backups
• A minimum 1 month backup history
• Easily upgradeable storage space
• Quick and simple data restoration
• Uses existing broadband connection
overnight, keeping costs down
• 50GB + 1 Server licence costs £450pa
Data Issues: Brent Heads ICT Steering Group 06-03-09
Part 2: The Connected Future
Data Issues: Brent Heads ICT Steering Group 06-03-09
Some Issues
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MLE Integration
SIF
Groupcall
USO
StaffMail
LondonMail
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Sharing (1)
• The Connected Future sees a number of
information systems both inside & outside school
sharing data.
• Data security is paramount & systems need to
exchange data over an encrypted channel.
• Data elements need to be in a consistent,
standard form & need to be present in Schools’
MIS e.g. MLE integration and various data sets
• Standardised data exchange protocols are
required.
Data Issues: Brent Heads ICT Steering Group 06-03-09
Data Sharing (2)
• The standard defined for data exchange is SIF
(Schools [now Systems] Interoperability
Framework). This is an Internationally defined
standard.
• SIF products are not yet available. In the interim
the Authority has determined that an alternative,
called Groupcall Xporter will be deployed to all
schools. (See Brent circulars 2270, Nov 2006 &
3457 Jan 2009) available in the Resources area
to regularly & automatically collect data.
Data Issues: Brent Heads ICT Steering Group 06-03-09
GroupCall Xporter
• Xporter a small service that runs on the school’s
MIS server & is configured centrally.
• Xporter runs specified MIS reports & transfers
the data securely
• Xporter collects staff and pupil data to keep USO
up to date
• Xporter collects the CTF data set used by the LA
• Xporter will be superseded in 2010 by SIF
Data Issues: Brent Heads ICT Steering Group 06-03-09
Resources enabled by GroupCall
Unified Sign-On (USO):
•
A single username and password for every relevant student
and member of staff in London, granting access to all
supported LGfL resources
• Second-factor authentication is available using OTP (one time
password) tags for services accessing any sensitive data
StaffMail:
• For Staff, Governors and Admin
• Full Exchange 2007 Functionality
• Provided ‘free’ to LGfL Schools
• Replacement to Synetrix @mail system
LondonMail:
• Web-mail service for curriculum use. Replaces DigitalBrain service
• Inbound and outbound mail filtering by MicroSoft, protects against
viruses, spam and inappropriate content
• Provided ‘free’ to Brent Schools
Data Issues: Brent Heads ICT Steering Group 06-03-09
*Note 1: The CTF data set also contains detail of pupil’s SATs results, their previous school, ethnicity,
SEN status, free school meal status, address & attendance information.
*Note 2: The SIF data set contains all that is in the CTF data set together with information on staff
as well as pupils. Staff information also contains, for example, the National Insurance (NI) number,
length of service and grade.
First name
Last name
Email
address
Username
Password
User type
LA code
DCSF
School
code
Date of
birth
Unique
pupil
number
Current
year group
Class
Gender
Title
SIF*
(Schools
Interoperability
Framework)
Staff + Pupils
Yes
Yes
No
Common
Transfer
File
(CTF)*
Pupil Only
Yes
Yes
No
No
No
No
Yes
Yes
London
MLE
(pupil)
London
MLE
(staff)
Yes
Yes
No
Yes
Yes
No
No
No
No
Yes
Yes
Created
Created
Yes
Yes
Yes
Yes
Yes
Yes
(Pupils)
Yes
(Pupils)
No
Yes
Yes
Pupil
USO
Staff
USO
Yes
Yes
Yes
Created
Created
Yes
Yes
Yes
Yes
Yes
If London
Mail or
SafeMail
is chosen
Created
Created
Yes
Yes
Yes
Created
Created
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
(Pupils)
Yes
NA
Yes
NA
Yes
(Pupils)
No
Yes
Yes
Yes
Yes
Yes
No
Yes
No
Yes
No
Yes
Yes
Yes
No
Yes
Yes
Data Issues: Brent Heads ICT Steering Group 06-03-09
Resources
• Copies of the Consultation version of the
Brent Data Security Strategy are now
available
Data Issues: Brent Heads ICT Steering Group 06-03-09
END
Information Management Strategy
framework and data security
Cabinet Office guidance
Final report on Data Handling Procedures
across government
Cross Government Actions:
Mandatory Minimum Measures
Information Management Strategy framework
Data security good practice guides
The Information Management Strategy
framework
helps schools respond to the need to manage increasing
amounts of data effectively and securely
allows schools to assess their position and develop a
strategy
developed with local authorities and schools
works with existing tools
covers all areas of information management including
security
How Becta frameworks work together
Parental engagement framework
Self-review framework
Learning and teaching
Professional development
Curriculum
Resources
Assessment
Extending opportunities
Leadership and management
Information Management Strategy framework
Framework for ICT support
Impact on learner outcomes
The need for a strategy
SEN
Learners
Parents
DCSF
Progress
reports
Staff
details
Learner
details
Information
management
system
Finance
Assessment
Attainment
Free
school
meals
Local
Authorities
Diploma
providers
Agencies
Security
Objective
To help schools make more
effective use of data and
develop an information
management strategy
Why?
Raise awareness of
information
management and
security issues in
schools
Provide better evidence
to support discussions
with LAs, Ofsted,
school improvement
partners, governors…
Enable more efficient
tracking of learner
progress and
achievement
Provide better
monitoring and setting
of targets
Enable faster response
to attendance and
behaviour problems
Provide effective
communication with
parents on progress
Using the framework
04
03
02
01
Little in place
A
B
C
D
Leadership
and strategy
Capacity and
capability
Effectiveness
and efficiency
Data
management
Underpins learning and teaching
05
Information
management
strategy
Capacity and
capability
Effectiveness
and
efficiency
Data
management
Developing
Requirements
Benefits
Quality
Strategy and
vision
Support
Improving
management
Processing
Implementing
Suppliers
Effectiveness
Security
Risk
Training
Impact
Sharing
Framework content
Supporting materials
• guide for each strand
• suggested possible
sources of evidence
• hint and tips on
possible actions
• further help and
information
• guidance booklet for
local authorities
Becta Data handling security guidance
Keeping data
secure, safe
and legal
Data
encryption
Audit logging
and incident
handling
Secure
remote
access
Dos and
Don’ts
Available from www.becta.org.uk/schools/datasecurity
More information
Contact
• [email protected]
Online community
• http://collaboration.becta.org.uk
Web
• http://www.becta.org.uk/schools/datasecurity
ATOMWIDE
Working with LGfL and its Partners since 2003
Engaging with LGfL, and the 33 London LAs, in support of London schools
Working with key LGfL service providers such as Fronter and Synetrix
Four USO-family services supporting the theme of this conference
LGfL responding to Information Handling & Data Security guidance from Becta
LGfL USO (Unified Sign On) & Shibboleth
Single username and password for all LGfL services
Shibboleth access to the LGfL Content Grid, LondonMLE,
Video Central, ‘Weather’, Podcasting, and more
USO for services such as Click to Meet, Sophos,
per-user filtering, StaffMail and LondonMail
LA-specific services and local school ADs
USO accounts can be created and managed
using MIS data export tools
The future includes SIF – Systems Interoperability Framework
LGfL USO-OTP
A One Time Password tag to provide Second Factor Authentication
Low-cost, and easy to implement, additional layer of security
For USO and Shibboleth-protected services
Convenient, robust and easy to carry
Increases awareness of sensitive data and
preferences for its handling
Ideal for senior staff and admin user access
LGfL USO-FX (File eXchange)
Secure inter-school and school-LA document transfers using https
USO authenticated uploads and downloads
Individual or group addressing by USO ID
Full audit trail of document views,
downloads, and ‘deletions’
Email ‘Announce’ messages
USO-OTP protected options
LGfL USO-DigiSafe
Secure portable storage via USB flash drives and ruggedized hard drives
LA and school-focused centrally-managed service
Assigned to individuals via USO username
PIN and biometric (fingerprint) authentication
4GB flash drives with biometric option
Hard drives with biometric - 80GB to 500GB
Hardware encryption to FIPS 140-2 Level 2
LA-specific configurations available
Paul McKinnon
[email protected]
0870 236 5000
Coffee Break
30th March
Technicians Conference 2009
Your Network Asset
Synetrix
LGfL Technicians’ Conference
BT Centre, London
30th March 2009
And here today...
Arthur Bird, Account Director, LGfL
• Introductions, The Network & Services
Symon Lorenzo, Customer Services Manager
• CSC supporting you...
• ...and the support team in the Foyer. Come and
find us…It’s good to talk
www.synetrix.co.uk
Your London Network
• This is a tested partnership between:
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You the users
The 33 London LA’s
LGfL & Synetrix
Supporting other LGfL supply partners.
It’s enduring. We all have reason to be proud of it.
www.synetrix.co.uk
Enfield
Barnet
Haringey
Harrow
Waltham
Forest
Romford
Newham
Camden
Park
Royal
Tele
House
Hayes
Earls
Court
Welling
Lambeth
Bexley
Heath
Richmond
Lewisham
Merton
Croydon
Bromley
CORE
AP
Core Network Node
Purley
Aggregation Point (AP)
Core 10Gbps Links
Nodal Loop 1Gbps
www.synetrix.co.uk
Arthur
Network map with schools on it
www.synetrix.co.uk
www.synetrix.co.uk
The Network Refresh
Programme
www.synetrix.co.uk
The Drivers for ICT in Schools
• Schools’ drivers
– Improve pupil to PC ratio
– Improve ICT throughout the school
– Embedding ICT into the curriculum
• Schools’ demand
– Reliable and consistent service
– Secure and safe WWW teaching and learning
environment
– Local flexibility and a fit to pupil development
– A vision to the future 2012 and beyond
• Schools’ long term focus
– Invest in technologies that will continue to be
cost effective as needs change
www.synetrix.co.uk
All of us must be be prepared….
www.synetrix.co.uk
A 21st Century Learning Environment
Content
Learning
Applications
Data & Integration
Security, Privacy & Access
Mobility and Home Access
Personalisation
Teachers & Learners
Learning Network
www.synetrix.co.uk
A Step Ahead of You –
A Future Proof Investment
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Forward Planning
Web based applications require high availability
On the road to ‘in cloud’ computing
QoS enabled to support real time traffic
Mobility
Increasing collaboration
~£8M additional investment over the next 2 years
www.synetrix.co.uk
Network Refresh Programme
Testing & Rollout
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POC & Migration testing from April-June 09
Core deployment from July-August 09
Access rollout commence August 09
Edge Refresh Programme (CPE replacement) in
progress
Target Completion Date: September 2010
www.synetrix.co.uk
Network Refresh Programme
Technology Upgrade
• Upgrade existing Juniper M160 with Next Generation
MX960
• Replace Existing M10 with Juniper MX480’s
• Replace Existing Extreme S48i aggregation switch with
Juniper EX4200.
• Extreme 24e3/S200 replaced with Juniper J2320
• Architecture design based high end core routing products
www.synetrix.co.uk
Existing services
Securestore
HD Video
Conferencing
(HDVC and LVCNet)
Broadband
Resilience
Service (BRS)
e-Safety
Desktop Content
Control (DCC)
Secure Remote
Access (SRA)
Schools IP
Telephony
(i2Talk)
www.synetrix.co.uk
Symon Lorenzo
Customer Services Manager
Improving the Customer
Service Centre to support your
School
www.synetrix.co.uk
CSC Improvements – people and process
• Process redesign
• Restructured teams; same location
– Operations teams (1st, 2nd, 3rd line)
– Network Management Systems teams
• Significant investment in people and
systems
• Skills gaps plugged with training ,
knowledge transfer ....and more staff
www.synetrix.co.uk
CSC Improvements – systems and technology
• ITSM (IT Service Management) incident, problem, change and
configuration management
• Support Wiki - next generation
knowledge base; bringing all different
information stores into one interface,
accessible by anyone in our company
• Talk2Synetrix enhancements
• CISCO VoIP – Live Easter 2009
www.synetrix.co.uk
SLA Improvements
Ticket Volume / SLA Attainment
LGFL Only
1600
100%
1400
90%
80%
1200
70%
1000
60%
800
50%
600
40%
400
30%
200
20%
0
10%
Feb-08 Mar-08
Apr-08 May-08 Jun-08
Jul-08
Aug-08 Sep-08
Tickets in SLA
Oct-08
Nov-08 Dec-08 Jan-09
Feb-09 Mar-09
TD
Tickets Out of SLA
www.synetrix.co.uk
What’s next ?
• Continued training and
knowledge transfer
• Evaluating new support tools and
systems
• Many more internal projects
already running:
– Instant Messenger
– Automated email management
www.synetrix.co.uk
We are here to help you
Your Feedback............Ideas..........
Send us an e-Mail ...............
[email protected]
Customer Services Manager
[email protected]
www.synetrix.co.uk
www.lgfl.net
www.mlesupport.lgfl.net
London MLE User Forums
You can join in by “Requesting an Invite” to the “London MLE User Forums” found
under fronter.com/lgfl/
(Log in to Fronter and go to display all rooms | external room invite)
Alternatively simply email [email protected] with your username.
www.frontersupport.co.uk
LGfL Technicians Conference
Antony Moore - Education Director - Fronter UK
Tom Soron - Operations Manager - Fronter UK
Supported MIS Systems
SIMS.net
RM Integris
CMIS
CMIS Webservice
Phoenix Gold
Phoenix E1 (SIF over HTTPS)
Wauton Samuels
Wauton Samuels Webservice
RM G2 support end of April
MIS Integrations
SIMS.net
535
RM Integris
140
Other
59
Total
734
2 Way MIS integration
Contractual Requirement for 2 way passing of
Assessment data.
Strategic relationship with Capita
Capita visiting HQ.
Meetings with LA Curriculum and SIMS teams
Draft specification
Government agenda driven
Assessment (SIMS)
Aspects Integration
Timeline – Currently Scheduled for Fronter 92
Online Reporting Update
Government Requirement
Updated Parental Access in Fronter 92
Technically complex
Commercially complex
Position paper in draft
Committed to working with MIS vendors
Fronter 91
Secondary – Monday 6th July – Emirates Stadium
Primary – Monday 2nd November – Emirates Stadium
30th March
Technicians Conference 2009
30th March
Technicians Conference 2009