Transcript Slide 1

Supporting Services in Schools
2012 -2015
ICT Service Level Agreement
Howard Lazarus - ICT Support Manager
Martin Morgans - Datacentre Manager
Supporting Services in Schools 2012 - 2015
ICT Strategy 2009-2012
To ensure that the ICT Strategy can respond to the needs of the learning community
To enable access to ICT across the learning community
To provide an effective support arrangement for Schools MIS
To provide a centralised virtual learning environment
To provide a centralised approach to email, intranet, IP telephony and other corporate services
To enable an agreed approach to the secure and safe use of ICT
To provide a central procurement service including advice
To provide a technical support service
To review and implement a revised network model within schools
Supporting Services in Schools 2012 - 2015
Schedule A – MIS Support
Schedule A1 – PX Support
Schedule A2 – Moodle Support
Schedule B – Advice & Procurement
Schedule C – IT Engineer
Schedule D – Internet & Network Support
Schedule E – Backup
Schedule F – VOIP Support
Schedule G – Desktop Cloud Service
Supporting Services in Schools 2012 - 2015
Schedule A – MIS Support for All Schools
SIMS Support and Upgrades
FMS
PLASC Returns
Assessments
Other Applications - Teachers2Parents, Group Call
Costs
Primary (53)
£1,300
Secondary (9) £4,200
Supporting Services in Schools 2012 - 2015
Schedule A1 – Proposed MIS Support for
Partnership Exchange
Timetable support
Monitor movement of children
Assessment Support
PX Software Support and Upgrades
Costs
Secondary and Special Schools (12)
Bridgend College
Total Income
£1,000
£1,000
£13,000
Supporting Services in Schools 2012 - 2015
Schedule A2 – Proposed Support for Moodle
User administration
Moodle updates
Moodle site development
Storage requirements
Costs
Primary (53)
£250
Secondary (9) £500
Total Income
£17,750
Supporting Services in Schools 2012 - 2015
Schedule B – Advice & Procurement
Provide technical vetting of intended purchases and advise on
whether hardware specifications are appropriate for intended use
Process orders for ICT hardware and associated equipment and
arrange delivery to school
Advice will also be provided on request for any other aspect of ICT
related to school use.
Costs
Schools (44) £250.00
Schools should note that if this option is not selected, then time
spent on a procurement call by any ICT Department staff excluding
your engineer will be charged at the current business rate.
Supporting Services in Schools 2012 - 2015
Schedule C – ICT Technical Support Engineer
An ICT technical support engineer will be employed by the ICT Department and
allocated to the school at the selected frequency
All employer’s responsibilities and associated costs will be dealt with by the ICT
Department.
We will monitor their work and seek to ensure a uniformity of ICT standard throughout
schools.
We will take responsibility for the professional development of the engineers and
provide training where a need is identified.
Option A (1/2 day fortnight) - £1,800
Option B (1/2 day week) - £3,600
Option C (1 day week) - £7,200
Supporting Our School Services 2012 - 2015
Schedule C – ICT Technical Support Engineer
Costs
Income
Schools Support Manager - 100%
£
48,070.15
Technical Support Engineer 1
£
24,915.86
Technical Support Engineer 2
£
24,915.86
Technical Support Engineer 3
£
24,916.94
Technical Support Engineer 4
£
24,915.86
Technical Support Engineer 5
£
24,915.86
Technical Support Engineer 6
£
24,915.86
Mileage
£
3,500.00
£
201,066.39
Option A
£ 1,800.00
18
£ 32,400.00
Option B
£ 3,600.00
22
£ 79,200.00
Option C
£ 7,200.00
12
£ 86,400.00
Heronsbridge
£ 7,200.00
1
£
7,200.00
Maes Yr Haul
£ 3,600.00
1
£
3,600.00
Tondu
£ 1,800.00
1
£
1,800.00
£210,600
Supporting Services in Schools 2012 - 2015
Schedule D – Internet & Network Support
All Schools – For schools that access the internet via the broadband
network, we will provide internet filtering to ensure that unsafe and
undesirable sites are blocked.
Primary Schools Only - Total Network Support provides maintenance of
the network hardware within the school. This includes the fixed network
cabling throughout the school, the routers and communications switches,
wireless access points, junctions and repeaters.
Costs
Primary (53)
£600
Secondary (9)
£500
Supporting Services in Schools 2012 - 2015
Schedule E - Backup
The ICT Department will maintain a backup of all data held on the
school MIS. In the case of secondary schools this will be the
administration server, for primary schools this will normally be the
main administration PC.
The ICT Department will maintain a backup of all centralised data
where schools have taken the Desktop Cloud option
Costs
Primary (48)
£540
Secondary (7) £1,250
Supporting Services in Schools 2012 - 2015
Schedule F – VOIP Support
To Support the VOIP telephone system installed by the ICT Department
Support of VoIP phones, upkeep of Call Manager and any reconfiguration
Hardware maintenance will no longer be covered
Number of Phones
Number of
Schools
Cost
1 - 19
47
£ 200.00
20 >
7
£ 350.00
Supporting Services in Schools 2012 - 2015
Schedule G – Desktop Cloud Support
This ‘flattened’ network infrastructure will provide schools with the centralisation of the
Schools SIMS Databases – delivering electronic registration to the classroom. It will
also provide a centralised approach to communication and data management and will
ensure compliance with the Government Security Guidelines GCSx/GSI Code of
Connection (CoCo) and Data Protection.
Access to Microsoft Office 2010
Extend the life of existing school pc
Device Agnostic
Access from Anywhere
Per Annum
License and Two Factor Dongle
Year 1
Year 2
Year 3
Total
80
95
95
95
365
121.67
Supporting Services in Schools 2012 - 2015
Schedule A MIS Support inc PX and Moodle
Schedule B Advice & Procurement
Schedule C School Based Dedicated Support Engineer
Schedule D Total Network Support
Schedule E Backup Service
Schedule F VoIP Support
Training Budget
Management Overhead
Total
Budget
Projected Income
114,675.75
-138,750
19,320.15
-11,000
201,066.39
-210,600
34,925.47
-36,300
34,670.00
-34,670
11,850.00
-11,850
10,000.00
0
6,365.00
0
432,873
-443,170