Transcript PowerPoint-presentatie

Enterprise Communications as innovation
enabler & TVH
Kalman Tiboldi
Chief Business Innovation Officer
▪ 4000 employees worldwide
▪ 45 companies in 24 countries
▪ 950 mil € turnover
▪ 32 native languages
How TVH is making the difference?
Working in a time based competition
Sense
Earlier
Respond
Faster
Acting as a Real Time Enterprise ...
Business
▪ Innovation and creativity
▪ High mobility and access to
information
▪ Continuously improving
business processes
▪ Componentized business
model
IT
▪ IT driving force behind the
innovation
▪ Communication & Collaboration
in the Cloud
▪ Component-based business
services
▪ As a business innovator IT is a
strategic component
Business & IT joint teams
Business
Analysis
Project
Management
Enterprise
Architecture
Business,
Marketing&
Competitive
Intelligence
BI²T
Warehouse
Automation
Business
Process
Management
Technical
Product
Management
Business Innovation Through IT
Making the IT an attractive place for people and ideas
Inspiring creativity
Innovation @ TVH
▪
▪ E-Commerce platform – more than 83% of daily activity
▪ TVH Warehouse Management System – Best logistic project of 2011
▪ Pricing system – Calculating the price of the day
▪ Product & Equipment search engine for all makes all models
▪ Technical library using Google Search and Google Drive
▪ Integrated field engineer planning, track & trace system
▪ Mobile enabled Enterprise including BYOD
▪ Competitive intelligence, dealing with Big Data
▪ Cloud-based services
▪ Application aware hybrid WAN
TVH e-Commerce Platform
More than 18.000 integrated customers in 165 countries
TVH Just-In-Time delivery process
Delivering spare parts used by our customers
in the right place at the right time
Delivery of replacement parts
▪ Where maintenance & repair is planned
▪ Drop-shipment
▪ Reduced inventory for our customers
▪ Shorter lead time
▪ Reduced costs
Optimizing the Supply Chain
▪ Managing a large number of external suppliers
▪ Optimizing the inventory – keeping the right stock level
▪ Improve internal logistics operations
▪ Reducing transport and storage emission
Involved players
▪ Customers using myTotalSource e-Commerce platform
▪ Suppliers using TVH QuickSupply
▪ TVH by its automated warehouse system
▪ Integrated carrier companies
Planning, track&trace, M2M
Collaborative enterprise
Unified Business
Communication
Team
Collaboration
People (Culture)
Process
Technology
Communication
enabled business
processes
Anywhere
Anytime
Any device
Unified Communications & Collaboration
Voice
Calling
Voice, Web
Video
Conferencing
Collaboration &
Social Network
Mail
Calendar
Contacts
UC&C
Instant
Messaging
Multiple communication tools, presence management, single UI
Reliable network is a must
What we really need
▪
For companies operating in large geographical areas, with sites in different
regions of the world, network connectivity is a necessity and becomes more and
more a utility component
▪
Looking to the network just in terms of availability and bandwidth is not enough.
We need application aware networks with focus on the performance and visibility
of applications and services
▪
With the increasing role of the Cloud, we are confronted with a high volume of
none-relational data traffic: video, document sharing, voice services, which
requires dedicated QoS
▪
For some sites hybrid networks with MPLS/Internet or Internet/Internet can be
considered. The choice depends on the volume and the nature of traffic
▪
Technology independent approach: Let the provider to choose which is the best
solution to deliver the expected service. We look for reliability, flexibility,
performance, quality of service and cost
▪
Having a single provider for all communication services is more convenient
A platform to achieve productivity gain, increase
business efficiency and foster innovation
Establishing network requirements
Applications
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Core business applications
Utility applications
Cloud-based services
Web-Services
IP Telephony
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Integrated VoIP
Contact Center Integration
Voice Mail
SIP Trunking
Collaboration
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Videoconferencing
Content sharing
Team Collaboration
Messaging
Security
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Perimeter security
Virus/Malware across WAN
Data Loss
Security exposure between branches
Application aware network design, fundament
for enterprise communication services
Technical design requirements
▪ A WAN which is not a sum of point-to-point connections, but
a smart solution for Any-To-Any service
▪ Each location with a primary MPLS connection and with
MPLS or Internet VPN-based backup
▪ Increased delivery of guaranteed services internal and external with
Active-Active design with operational manageability by ensuring symmetric
routing and the implementation of a central logic point of load sharing
functionality, Application independent and Access technology independent
▪ Build-in redundancy with alternate media for last mile if possible
▪ Bi-directional Load-sharing/Off-loading of non-critical data like Internet
traffic, Internal http applications, Content download
▪ Local internet configured in Split Tunneling mode allowing VPN users to
accessing Internet and local LAN services at the same time
▪ Local secured internet break-out with access to cloud-services like zScaler
▪ Improved voice service through SIP trunking allowing local, international and
toll-free calling
While we still need MPLS ?
▪ Reliable , robust and efficient communication infrastructure
▪ Network performance and quality are critical for our business
▪ Ability to prioritize traffic for data, voice and video
▪ Quality of Service (QoS) required by VoIP
▪ Complete visibility into a corporate network is a necessity
▪ IPSec VPN and WAN virtualization are growing but still seen as
backup solution or used for less critical traffic
Today, for a multinational company, the FIBER is an essential
component, offering the only reliable solution which satisfies
the increasing need for symmetric, non-contended bandwidth
Problems we are confronted with
▪ Reduced number of service providers which are able to present a
solution covering global connectivity with the required technical
specifications. For this reason a new WAN contract is the result of very
hard negotiations
▪ To get a better price we have to sign long-term contracts (min.5year).
There is also a high up-front investment in access lines (fibers) to get
connected to the provider’s network
▪ Changing provider takes several weeks, months and introduces a
significant risk in terms of connectivity and performance
▪ Contract terminations are arbitrary going from one month in US until
one year at some EU providers
▪ The focus of regulatory authority is on the residential users. Companies
are supposed to be strong enough to negotiate themselves a good
contract
All these elements generate a significant vendor lock-in
Local loop
▪ Global providers are delivering connectivity as close as possible to the
local site but in most cases they have to deal with local service
providers
▪ Not all required services are available at QoS and other technical
standards or at acceptable commercial terms
▪ The decision of global service providers on whether or not to bid for
contracts is influenced by the proportion of sites in areas where access
is not available on reasonable terms
▪ Local loop the most costly component of the circuit 40-60%. For some
of our circuits it was calculated at 85% of the total cost
▪ At contract termination, global providers refer to wholesale contracts
they have with local providers. In our case, for some of our sites, we
have required an extension of 2 months. We were obligated to take an
extension of one year. In this way we pay double costs for those
circuits.
Our communication needs are cross-border and we
are strongly limited by local access providers
Thank you for your time!