Transcript EWU Telephone Systems Upgrade

EWU Telephone Systems Upgrade
What This Project Does For You…
EWU Telecommunications
(http://telecom.ewu.edu)
Upgrade Goals
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Upgrade All Outdated Hardware
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Upgrade Outdated Voice Mail Systems
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Upgrade Outdated Power Equipment
Upgrade Call Center Software
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Add New Requested Features
 Manufacturer Discontinued Equipment
 Will Not Support New Features
 Manufacturer Discontinued Equipment
 Will Not Support New Features
 Improves Reporting
 Allows More Departmental Customization
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Caller ID (Internal and External)
Speaker Phone (Not On Basic Model)
Call Forwarding to Local Numbers
Supports Application Integration (Feature button)
More Flexibility for Music On Hold
EWU Telecommunications
(http://telecom.ewu.edu)
Long Term Goals
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Unified Messaging
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Treat Voicemail Like e-mail
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Common Platform for Voice/Electronic Mail
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Presence
Soft Clients
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Road Warriors
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Add to Laptops
Applications Integration
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Communications Enabled Business Processes
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Using Telephone Systems for Critical Communications
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Voicemail Broadcasts
Using IP Phones As an Intercom
Broadcasting to Digital Displays
Conference Phones
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Meet-Me
Ad Hoc
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Using University Wireless Network
Using Dual-Mode Nokia Phones
Requires Security Review
Wireless Handsets
EWU Telecommunications
(http://telecom.ewu.edu)
Before
Old Call
Processors
Newer Call
Processors
Existing
Voicemail
Systems
Copper Cable
Plant
Telephone
Technician
Stations
EWU Telecommunications
(http://telecom.ewu.edu)
After
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Media
Converter
Call Manager
Servers
Emergency
Responder
IP Call Center
Voicemail
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Uses the University Data
Network to Transport Voice
Primary and Backup Call
Managers
Primary Voicemail system
Primary E-911 Reporting
Systems
Primary Call Center Server
HP Servers with Hardened
Microsoft Operating System
Backup Systems Located In
School of Computing and
Engineering Sciences Bldg.
EWU Telecommunications
(http://telecom.ewu.edu)
Status
 All Systems Installed
 All systems installed and tested
 Pilot Project Underway
 Campus Wide Deployment Schedule in Development
 Conversion of Primary Telephone Lines Complete
 Failover Tested and In Service
 Campus-Wide Voicemail Upgrade In Process
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Can Not Forward From Old to New Voicemail Systems
Information Campaign Required
 Buildings in the Queue for the Summer
 Sutton Hall (Phones & IPCC)
 JFK – All Floors
 Showalter Hall
EWU Telecommunications
(http://telecom.ewu.edu)
What To Expect When We Arrive
 Pre-Installation Survey
 Telecom will survey to determine what type of phones
and where
 Survey will discuss upgrades as necessary
 Qwest student helpers will place and “TAPS” phones
 Phones will be placed on desktops, and connected to
the data network.
 Phones will be registered to the Call Manager
 Training will be provided
 Probably two separate “hands-on” training sessions.
 Lasts roughly 90 minutes, with play time.
 Phones will be converted to the new system with the
completion of training.
EWU Telecommunications
(http://telecom.ewu.edu)