Transcript Relationship Management in Competitive Environment for

GENERAL BANK MANAGEMENT
Technology Management
(MODULE ‘C’ )
By
Onkar Nath
Sir SPBT College
MUMBAI
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Introduction to Information Systems
Systems Development Life Cycle
SDLC1: Planning & Analysis
SDLC2: Design
SDLC3: Implementation
SDLC4: Operations & Maintenance
Types of Information Systems
Transaction Processing System
Management Information System Structure
Top – Overall Report
Middle – Comprehensive Report
Lower – Detailed Report
Decision Support System
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Essential Characteristics of DSS
Broad-based approach to supporting decision making
Human/machine interface where human retains
control over the decision making process
Support decision-making for solving structured, semistructured and unstructured problems
Utilization of appropriate mathematical and statistical
models
Query capabilities to obtain information by requestinteractive mode
Output directed to organization personnel at all levels
Integrated subsystems
Comprehensive database
Easy-to-use approach
Adaptive system over time
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Project Management
Building Data Centres
Centralised Data Environment
Decentralised Data Environment
Database Management systems
DBMS Concepts
Data redundancy and inconsistency
Difficulty in Accessing data
Integrity Problem
Atomicity Problem
Concurrency Problem
Security Problem
Relational Database
Query Language – Structured
ORACLE
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DATA WAREHOUSING AND DATA MINING
Data Warehouse Architecture
It is a way of representing the overall
structure of data, communication, processing
& presentation that exists for end user
computing within the enterprise
Data Warehouse Options
Scope of Data Warehouse
Data redundancy
Types of end user
Developing Data Warehouses
Data Mining
OLAP
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IT APPLICATIONS AND BANKING
BANKING SOFTWARE
Integrated Banking System
Centralized Banking Solution
Features of an Online Banking Web Site
IT Services in Banking – Vendor Selection &
Retention Criteria
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ELECTRONIC CLEARING
& SETTLEMENT SYSTEMS
MICR/OCR Clearing System
Debit Clearing System
Credit Clearing System
Real Time Gross Settlement (RTGS)
Structured Financial Messaging System (SFMS)
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The Indian RTGS System is based on
Y topology and a “credit push” model
Sending
Bank
Receiving
Bank
1. Full Payment
Message
5. Full Payment
Message
IFTP
Central Processor
2. Settlement
Request
4. Confirmation
IAS
3. Settlement
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PLASTIC MONEY
Credit Cards
Debit Cards
Smart Cards
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ELECTRONIC COMMERCE & BANKING
Dimensions of E-business
Electronic Commerce
E-commerce Building Blocks
E-banking
The Call Centre
EBPP
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NETWORKING SYSTEMS
DATA COMMUNICATIONS
Electronic Mail
Internet Connectivity
Local Area Networking
Remote Access Services
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WAN TECHNOLOGY OVERVIEW
Frame Relay Overview
ISDN Overview
ATM Overview
VSAT Network System
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TCP/IP AND INTERNET
The layers of the TCP/IP Reference Model
Makes the internetwork possible by providing
common services over the diverse set of
under laying protocols and physical network
hardware.
Four layers viz Application, Transport, Internet
and host to Network layer; One layer is not
specified.
IP Addressing
A Unique identifier to node
Four Octet (192.168.100.1)
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INFORMATION SYSTEM SECURITY
& AUDIT
COMPUTER SECURITY
Physical Security
Logical Security
Network Security
Biometric Security
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COMMUNICATION SECURITY
Cryptography
Digital Signature
Public Key Infrastructure
Certification Authority
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DISASTER MANAGEMENT
Disaster Avoidance
Disaster Recovery
Business Continuity Planning
Disaster Recovery Planning
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INFORMATION SYSTEM AUDIT
The Concept
System Audit Procedures
System Audit – Security
Cyber Law
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Thank You
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Decision
Support
System
User input
‘What if’
questions
Computer
Decision
Making
Programs
CRT
Terminal
Recommended
courses of actions
Data
base
Historical
and current
status reports
Projected
reports
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IT Risks and Information Systems
Security in banks
Competitors,
Adversaries
Human
Errors,
System Bugs
Hackers
etc.
Acts of
God
Information
System
Assets
Manipulating
Processes
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Core Banking - Architecture
BACKUP SITE
(Hyderabad)
DATA CENTRE
(Belapur, Mumbai)
WIDE AREA NETWORK BACKBONE
Mumbai
Branch
Branch
Branch
ATM
Delhi
Branch
Chennai
Z.O
KIOSK
Branch
ABB
R.O
Kolkata
Branch
Branch
Tele-banking
Chandigarh
Branch
Branch
Internet
Banking
Hyderabad
Branch
NBO
OTHERS.
……..
Call
Centre
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