Transcript Document

1
Copyright © July 2004 by ITS
www.its-tel.com
2
Copyright © July 2004 by ITS
www.its-tel.com
Session Overview- VME Pro
• Introduction of the VME Pro
• Hardware Description
• VME Pro Architecture
• Features & Services
• Automated Attendant Features
• Voice Mail Features
• System Administration Features
• Unified Messaging
• SMS Notification
3
Copyright © July 2004 by ITS
www.its-tel.com
VME Pro
• 4 or 8 analog extension ports
• Up to 500 mailboxes and 72 hours recording time
• Unified Messaging
• SMS Notification
4
Copyright © July 2004 by ITS
www.its-tel.com
Hardware Description
DSP Flash Memory
Built-in
Modem
Expansion Module
Connector
9 VDC
LCD
RS-232 4/8 Lines Expansion Module
Ethernet
5
Copyright © July 2004 by ITS
www.its-tel.com
Expansion Modules
1
2
1. UM Module
2. 4 Port Expansion
Module and UM
3. 4 port Expansion
Module
3
6
Copyright © July 2004 by ITS
www.its-tel.com
Front View of VME Pro
Power
Supply
Connector
7
LCD
Ethernet RS-232
socket
socket
RJ – 45
4 (8) – Analog Extensions
RJ –11 Sockets
Copyright © July 2004 by ITS
www.its-tel.com
VME Pro Architecture
8
Copyright © July 2004 by ITS
www.its-tel.com
Automated Attendant Features
• Multilingual option
• Varied Opening Greetings: Day, Night, Break, Holiday
• Offers flexible number of digits from 2 to 6
• Automatic Mode/System Schedules
• Call Transfer: Supervised, Semi-Supervised, Non-Supervised
• 98 Script Menus
• Default Transfer to Operator
• Fax Detection and Routing
9
Copyright © July 2004 by ITS
www.its-tel.com
Automated Attendant Features (Cont’d)
• Direct Dialing to Extensions
• Greeting by Port
• Answer on First Ring
• Audio-Text
• Dial-a-String
• Multiple Repetitions
10
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Features
• 500 Mailboxes
• Notification from all Ports (selectable)
• Up to Maximum 92 Messages per Mailbox
• Customized Greetings and Language per Mailbox
• Message Retrieve, Save, Copy, Delete, Forward
• Date and Time Stamp
• Skip Forward to Next Message
• Automatic Message Purge
11
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Features (Cont’d)
• Password Protection
• Do Not Disturb Mode
• Message Delivery (Work Extension, Mobile, Home, Email)
• Message Notification (Pager, Message Waiting LED,
Interrupted Dial Tone, SMS, Email)
• Call Recording (depending on PBX type)
• PMM User Utility – Manage Mailbox
12
Copyright © July 2004 by ITS
www.its-tel.com
System Administration Features
• Software Download, Flash-Based EPROM
• Built-in DTMF Line Monitor
• Port Status Display
• Built-in Modem for Remote Administration
• Ethernet Network Connection for TCP/IP Integration
with Local Area Network
• Report Generator: Configurations, Memory Usage,
Traffic Reports
• Programming: PC Programming via VUP,
Touch-Tone Phone (DTMF Tones)
• Security Passwords: System Administrator, Operator Mailbox
Owner
13
Copyright © July 2004 by ITS
www.its-tel.com
System Administration Features (Cont’d)
• Integration with most existing PBXs: In-Band DTMF
• Integration capabilities with specific PBXs:
Out-Band via RS-232 Serial Port (SMDI)
• Adjustable Recording Length (1-9 Minutes per Mailbox)
• 19 inch case rack and wall mounting option
• Setup Wizard – Quick Setup Guide
• Disconnect Detection: Current Loop, Busy Tone, Silence
Detection, Disconnect Tone, Dial Tone, Disconnect DTMF Signal
• External Notification Management
14
Copyright © July 2004 by ITS
www.its-tel.com
Unified Messaging Features
• Email Client Integration
• Retrieve Voice Messages
• Email Notification with or without Message Attachment
15
Copyright © July 2004 by ITS
www.its-tel.com
SMS Notification
• SMS text setup (System parameter)
• SMS Message per mailbox
16
Copyright © July 2004 by ITS
www.its-tel.com
Questions for Integration of the VME Pro
with the Local Area Network
1.
2.
3.
4.
5.
6.
VME Pro IP address (No DHCP)
Subnet mask
Gateway IP address
Email server IP address
Voice Mail System’s user name in the Email server
Email addresses local format
([email protected])
17
Copyright © July 2004 by ITS
www.its-tel.com
PBX Type Examples
18
Copyright © July 2004 by ITS
www.its-tel.com
ITS Solution with HiPath
19
HiPath by Type
Size
Max. Conf.
HiPath 3150
Small
14
EAR 4000/5000
HiPath 3250
Small
16
EAR 4000/5000
HiPath 3300
Small/Medium
44
Vocal Jr. / Vocal / Vocal Pro
HiPath 3350
Small/Medium
60
Vocal Jr. / Vocal / Vocal Pro
HiPath 3500
Medium
92
Vocal / Vocal Pro
HiPath 3550
Medium/Large
164
Vocal / VME Pro
HiPath 3750
Medium/Large
384
VME Pro
Copyright © July 2004 by ITS
ITS Solution*
www.its-tel.com
Automated Attendant
20
Copyright © July 2004 by ITS
www.its-tel.com
Script Menus – Functional Description (1)
21
00
Day
01
02
03
04
05
06
07
08
09
10
Night
11
12
13
14
15
Break
16
17
18
19
Copyright © July 2004 by ITS
20
Holiday
www.its-tel.com
Script Message Operations
For each “One digit entry” during a playback of a Script message
or after EOM time-out, the following options are available:
22
Copyright © July 2004 by ITS
www.its-tel.com
Audio Text Script
Script 00
Hallo and welcome to the
world’s biggest travel
agency.
For information regarding
Turkey, press 1. For Paris,
press 2. For NY press 3.
In this case, the Auto Attendant
is used to give information.
23
Copyright © July 2004 by ITS
Script 01
Turkey
Script 02
Paris
Script 03
New York
www.its-tel.com
WAV file Support
24
Copyright © July 2004 by ITS
www.its-tel.com
WAV File Support (Cont’d)
25
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail
• Up to 500 Mailboxes
• Different Mailbox Types
• Mailbox Parameters
• User’s Parameters Menu
• Advanced Features
26
Copyright © July 2004 by ITS
www.its-tel.com
Mailbox Parameters
•
•
•
•
•
•
27
Personal Greeting
Personal Name
Password
Language
Notification Options
Forwarding Options
Copyright © July 2004 by ITS
www.its-tel.com
How to Setup the Mailbox
Parameters?
• System Administrator using VUP
• Mailbox Owner using the PMM
• Mailbox Owner using a Touch-Tone
telephone
28
Copyright © July 2004 by ITS
www.its-tel.com
VUP & PMM
Mailbox setup via VUP (Adm.)
29
Mailbox setup via PMM (user)
Copyright © July 2004 by ITS
www.its-tel.com
User’s Parameters Menu
User’s Main Menu
Retrieve
Message
Mailbox
Parameters
Send
Message
Return to Auto
Attendant
2
8
9
1
Record
Greeting
Record
Name
Directory
Listing
Change
Password
DND
External
Notification
1
2
3
4
5
6
7
1 2 8 9
Play
Back
Record
Delete
Return to
Change Pager Play
Mode Number Back Previous Menu
1 2 8 9
Record Delete
1 2 3 9
Return to
Previous Menu
Change
Tel.
Play
Mode Number Back
1 2 8 9
Play Back Change Delete
1 2 3 4 5 8 9
Next
Message
30
Reply
Save
Copy Replay
9
1 2 3 9
Return to
Previous Menu
Play
Back
Pager
Return to
Notification Previous Menu
Delete Return to
Previous Menu
Return to
Previous Menu
Return to
Previous Menu
1 2 9
Play Change Return to
Back
Previous Menu
Copyright © July 2004 by ITS
www.its-tel.com
How to Setup Notification?
• System Administrator using VUP
• Mailbox Owner using the PMM
• Mailbox Owner using a Touch-Tone
telephone
31
Copyright © July 2004 by ITS
www.its-tel.com
Touch Tone Telephone
User’s Main Menu
Mailbox
Parameters
Return to Auto
Attendant
2
9
External
Notification
Pager
Return to
Notification Previous Menu
6
7
9
1 2 3 9
Return to
Change Pager Play
Mode Number Back Previous Menu
1 2 3 9
Change
Tel.
Play
Mode Number Back
32
Copyright © July 2004 by ITS
Return to
Previous Menu
www.its-tel.com
Message Notification Types
• Local Notification
• External Notification
• SMS Notification
• Unified Messaging Notification and Delivery
33
Copyright © July 2004 by ITS
www.its-tel.com
Local Notification
• Rings (analog phones)
• Message Light(s) (proprietary stations)
34
Copyright © July 2004 by ITS
www.its-tel.com
External Notification to Telephone/Mobile
PBX
Public
network
Prompt 119:
Home
You have a new
message.
To retrieve your
message, press 1.
35
Copyright © July 2004 by ITS
www.its-tel.com
External Notification to Pager
PBX
Public
network
Local
provider
1400Hz confirmation tone
Note: only automated process
36
Copyright © July 2004 by ITS
www.its-tel.com
SMS Notification to Mobile
SMS transmitter
Antenna
GSM
network
37
Copyright © July 2004 by ITS
www.its-tel.com
Unified Messaging Notification and Delivery
38
Copyright © July 2004 by ITS
www.its-tel.com
Basic System Requirements for UM
• OS - Windows 98, ME, NT4 SP6, 2000, XP
• Min. Pentium II, 64Mb RAM, Ethernet adapter,
Sound Card, 300Mb free hard disk space
• E-mail client with SMTP (e.g. MS Outlook)
• Windows Media Player (WMP)
• WAV-file format associated with WMP
39
Copyright © July 2004 by ITS
www.its-tel.com
Network (LAN) Parameters
• LAN based on TCP/IP protocol
• E-mail server supports SMTP (e.g. MSExchange server v.5.5 and higher)
• Permanent IP address for Voice Mail
System
Note:
If the E-mail server is a remote server, the IP address from the
gateway linking the LAN with the E-mail server, is needed too.
40
Copyright © July 2004 by ITS
www.its-tel.com
UM and Mail Server
41
Copyright © July 2004 by ITS
www.its-tel.com
UM and Mail Server (cont’d)
42
Copyright © July 2004 by ITS
www.its-tel.com
UM and Mail Server (cont’d)
43
Copyright © July 2004 by ITS
www.its-tel.com
UM and Mail Server (cont’d)
44
Copyright © July 2004 by ITS
www.its-tel.com
UM and Mail Server (cont’d)
45
Copyright © July 2004 by ITS
www.its-tel.com
46
Copyright © July 2004 by ITS
www.its-tel.com
Vocal Pro
47
Copyright © July 2004 by ITS
www.its-tel.com
Vocal Pro Main Features
Based on VME Pro, with the following limitations:
• 48 Mailboxes
• 2 Ports
• 18 Hours of Memory Capacity
• Built-in Unified Messaging
• SMS Notification
48
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Systems Compared
Configuration
Vocal
Vocal Jr.
Vocal Pro
VME Pro
2-4
2
2
4-8
10 hours
5 hours
18 hours
36-72 hours
Number of
Mailboxes
128
48
48
500
Built-in
Modem
No
No
Yes
Yes
No of Ports
Storage
Capacity
49
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Systems Compared
(Cont’d)
Automated
Attendants
Multilingual
Option
Varied Opening
Greetings: Day,
Night, Holiday
and Break
Extension size
Automatic Mode/
System Schedules
50
Vocal
Vocal Jr.
Vocal Pro
VME Pro
Up to 3
Up to 3
languages languages
Up to 3
languages
Up to 3
languages
Yes
Yes
Yes
2-4 Fixed 2-4 Fixed
2-6 Flexible
2-6 Flexible
Yes
Yes
Yes
No
No
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Systems Compared
(Cont’d)
Automated
Attendants
Vocal
Vocal Jr.
Vocal Pro
VME Pro
Call Transfer:
Supervised, SemiSupervised, NonSupervised
Yes
Yes
Yes
Yes
Number of Script
Menus
39
39
98
98
9 Minutes 9 Minutes
9 Minutes
9 Minutes
Yes
Yes
Maximum Length
of Opening
Greeting
Directory Listing
(Dial by Name)
51
Yes
Yes
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Systems Compared
(Cont’d)
System
Administrator
Vocal
Vocal Jr.
Vocal Pro
VME Pro
Setup Wizard –
Quick Setup
Guide
Yes
Yes
Yes
Yes
Disconnect
Detection: Current
Loop, Busy Tone,
Disconnect Tone,
Disconnect DTMF
Signal
Yes
Yes
Yes
Yes
52
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Systems Compared
(Cont’d)
Voice Mail
Vocal
Vocal Jr.
Vocal Pro
VME Pro
Port # 2
Port # 2
Any of 2 Ports
(programmable)
Any of All Ports
(programmable)
Number of
Messages per
Mailbox
47 (fixed) 47 (fixed)
92
(programmable)
92
(programmable)
Maximum
Message Length
(Programmable)
9 Minutes 9 Minutes
9 Minutes
9 Minutes
Yes
Yes
Notification from
Port(s)
Customized
Greeting and
Language per
Mailbox
53
Yes
Yes
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Systems Compared
(Cont’d)
Voice Mail Vocal
Vocal Jr.
Vocal Pro VME Pro
Message Retrieve,
Forward, Save, Copy,
Delete, and Skip to
Next Message
Yes
Yes
Yes
Yes
Date and Time Stamp
Yes
Yes
Yes
Yes
Automatic Message
Purge
Yes
Yes
Yes
Yes
Password Protection
Yes
Yes
Yes
Yes
Do Not Disturb Mode
Yes
Yes
Yes
Yes
54
Copyright © July 2004 by ITS
www.its-tel.com
Voice Mail Systems Compared
(Cont’d)
Voice Mail
Vocal Vocal Jr.
Vocal Pro
VME Pro
Message Delivery:
Work Extension,
Mobile, Home
Yes
Yes
Yes
Yes
Message Notification: Yes
Pager, Message
Waiting LED,
Interrupt Dial Tone
Yes
Yes
Yes
Call Recording
(Depends on
Capabilities of PBX)
Yes
Yes
Yes
Yes
Unified Messaging
No
No
Yes fixed
Yes
55
Copyright © July 2004 by ITS
www.its-tel.com