Transcript How Revenue Increased After Implementing Nagios XI and

How Revenue Increased After
Implementing Nagios XI and Nagios
Network Analyzer
Jose Marroquin
[email protected]
[email protected]
Introduction & Agenda
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About The Bank
Before Nagios
Business case
Nagios Implementation
Revenue increase
Nagios Today
Nagios in the future
About The Bank
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Located in Guatemala, Central America
3,500 employees
140 Branches
Risk Qualification “A” By Fitch Ratings
BEFORE NAGIOS
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Lost
Unquantifiable losses
Architectural purchase decisions.
BUSINESS CASE
PROJECT APPROVAL PROCESS
Diamond Organizational Excellence
2. Tree Ms - Measures, Goals, Means
1. Strategy Focus
3. Strategic Alignment
5. Organizational Agility
6. Improvement, Enhancement
4. Execution Culture
Why Service Excellence is part of
our strategy?
“There is only one
boss,
the customer,
and
he
can
fire
everybody
in
the
company
from
the
chairman down, simply
by spending his money
somewhere else.”
Sam Walton
Mission
Vision
Strategic
objectives
Direction and
operationalization
Measures
(KPIS)
Levels (data and
information)
Goals (short, médium, and long
term)
Align
Medium (potential initiatives)
Strategic Project portfolio (priotization and
selection)
Selection plans (planning of Project implementation)
Aligning the direction to the operationalization and execution
Budgets and resources
Execution
Strategic Objectives Map
Linked measures to the four perspectives
Strategic Objectives Map
Strategic theme: SERVICE EXCELLENCE
FINANCIAL
(Growing up in
the local market
with current
products
Increase
profitability
Growing
market
CUSTOMER
Customer
satisfaction
Increase
productivity
INTERNAL BUSINESS PROCESS
Enhacement
of all
services
Increase
staff
trainning
Fulfill the
requirements
of business
operations
LEARNING AND GROWTH
Improve
staff
productivity
Strategy Operacionalization: service
excellence
Direction
MEASURE
MEANS
GOALS
OBJECTIVE
KPI´s
KPI
Dictionary
GOALS
DECISION
MAKING
Project
Action
Plan
Resources
Customer
Satisfaction
% UP
TIME
SERVICE
-Responsible
-Definition
-Frequency
- Source
-Level = 100%
> 99 % to
2014:
Long,
medium,
short term
Red light < 95
Yellow light
97-98
Green light >
99
NAGIOS
-What
-How
-Who
-When
-Whar for
-Money,
people, time
ISO 2000
Enhacement
of all services
Which is my
objective?
How I make myself sure
to achieve to it?
Which would be the
expected impact?
How do I achieve that impact?
How can we achieve our Strategic Goals of
Service Excellence?
STRATEGY THEME: PROJECTS TO ACHIEVE
SERVICE EXCELLENCE OBJECTIVES
Projects
Priorización de iniciativas-proyectosportfolio
high
NAGIOS
SERVICE CULTURE
Disney standards
ITIL, ISO 20000
Low
Low
Return of investment, ROI
ECONOMIC CRITERIA
high
Analysis of Project Investment
Detail
Year 0
Income
Business revenue, (previously lost by system downtime)
Revenue from new business, (Trusting Systems and Strong
IT Arquitecture)
Savings for Hardware Acquisition
Total Income
Expenses
Nagios XI Maintenance & Support
Nagios Network analyzer Maintenance & Support
Services Support
Total Expenses
Net Profits(Incomes-Expenses)
Investments
Nagios Products
Implementation services
Hardware
Cash Flow
(10,000)
(10,000)
(40,000)
(60,000)
Year 1
Year 2
Year 3
Year 4
Year 5
50,000
53,500
57,245
61,252
65,540
104,400
45,000
111,708
48,150
119,528
51,521
127,894
55,127
136,847
58,986
199,400
213,358
228,293
244,274
261,373
(4,750)
(4,750)
(5,000)
(14,500)
184,900
(4,750)
(4,750)
(5,000)
(14,500)
198,858
(4,750)
(4,750)
(5,000)
(14,500)
213,793
(4,750)
(4,750)
(5,000)
(14,500)
229,774
(4,750)
(4,750)
(5,000)
(14,500)
246,873
184,900
198,858
213,793
229,774
246,873
NPV (Net Present Value)
645,833
IRR (Internal Rate of Return)
Recovery period
315.3%
9
months
Investment Rate = 10%
Nagios: Project approval
process
SUCCESSFUL NAGIOS PROJECT
IMPLEMENTATION
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Have all needed resources
Staff Training
Focus: Services generating 80% of
income (Pareto)
Phase Down plan development
Results delivery
Policies & Procedures
BUSINESS CASE
NAGIOS TODAY
NAGIOS TODAY
• Monitoring
• > 1000 Host.
• > 3000 Services
• Created more than 30 diagrams
IMPORTANT ACHIEVEMENTS WITH
NAGIOS XI AND NETWORK ANALIZER
REAL TIME MONITORING
SERVICES TRACEABILITY
SERVICES ACCOUNTABILITY
PREVENTIVE ACTIONS
SAME SERVICE ORIENTED
INTEGRATION OF DIFFERENT COMPONENTS,
VARIOUS TECHNOLOGIES.
NAGIOS NETWORK ANALIZER
CHECK, BANDWITH IN REAL TIME.
Network Analizer
BANDWITH BY IP
Network Analizer
It depends on the new trends,
that I find during this conference.
BUSINESS CASE
THE FUTURE ON NAGIOS
How I Visualize Nagios in the Future
Nagios Integrating
ITIL platform
KPI’S Delivery Performance
Communication: Periodic daily reports from the business
Business Service: Internet Banking
Goals
Average Fulfillment Time (#)
Fulfillment on Target (%)
System Downtime (#)
Metrics
System Problems
Avg. Time to Service Response
System Dowtime Events (#)
Dimensions
Systems
Aplication
System
System Problems
Problem Severity
System Problem
System Downtime
Downtime Time of Day
Custumer Transaction Acounts
Customer
System Transaction
Account
Day
Year
Quarter
Month
Day
Service Operation: Function service Desk
Integrated By Nagios
Incident management kpi
Quantity
Kpi
Percentage
Acceptable
Inaceptable
First call resolution rate
>80
<80
Resolution within SLA
>95
<5
amount of repeated incidents
Incident Resolution Time
Acceptable
Inaceptable
0-20
>20
<2
>2
hrs
Conclusion
How Revenue Increased After Implementing Nagios XI
and Nagios Network Analyzer
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Includes Nagios in your Strategic Project Portfolio.
Focus on services that will generate 80% of your income (Pareto)
Service quality versus service costs
Some Incomes
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Savings for Hardware Acquisition
99.9 % UP Time Services: Customer Satisfaction.
Business Areas believes in IT Department and Create more products
and services.
thanks
“Whatever you do, do it well. Do it so well that
when people see you do it they will want to
come back and see you do it again and they will
want to bring others to show them how well you
do what you do.”
Walt Disney
Questions?
Any questions?
Thanks!
Thanks!
Jose Marroquin
[email protected]
[email protected]