Transcript Wireless, Voice, Desktop Video, and BYOD Implications for

BT/IT Office of the CIO
Shannon Kurtz, Global Campus and Wireless Networks
Andy
⦁Click
to Massey,
add text Infrastructure & Service Management Manager for IMT SPGI
Wireless, Voice, Desktop Video, and BYOD
Implications for the IBM Internal Network
Integrated Communications & Networking
Community of Practice Teleconference Series
© 2012 IBM Corporation
The IBM Environment
The IBM Network
 20,000 Routers, switches, firewalls
 14,000 wireless LAN access points
Network Drivers
 365,000 wireless LAN subscribers
 500,000+ employees globally
 350,000 remote access users
 800+ Office locations
 2099+ Terabytes WAN traffic per month
 Presence in 170 countries
 Security Controls
 1.3M laptops/desktops in total
 30,000 Blackberry smart phones via enterprise BES
 225,000 IP hard phones at 337 sites
 2.4B minutes of audio conferencing annually
 10,000 shared networked printers
 600M printed pages annually
 Bandwidth to support 100 immersive video conf rooms
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© 2012 IBM Corporation
EXECUTIVE SUMMARY: NETWORK STRATEGY FOR 2011-2015
Mission: Maintain IBM’s global network as a foundational element of a Globally Integrated Enterprise. Enhance alignment with global strategic
data centers and meet access requirements of a global workforce as well as partners, suppliers, and customers. Respond to increasingly
sophisticated security threats while reducing overall security costs.
State of Network in 2011
State of Network in 2015
Top Core Infrastructure Services Initiatives
Top Metrics Describing the
Initial State
•Global LAN network with
aged devices
- 20K Routers, switches,
firewalls
- 14K Wireless Access
Points
- 16K End of Life by 2015
•Global WAN carries 2099+
1. Deploy High Speed Core and Server Access and implement
2.
3.
4.
network virtualization as a part of the replacement of End of Life
LAN equipment.
Upgrade Wireless LAN for greater capacity, addition of
802.11n, and migrate to controller-based technologies for
enhanced security, reliability, and capacity.
Deploy IPv6 to meet industry requirements for
customer/partner access and product support.
Deploy WAN Acceleration technology to improve performance
and reduce demand growth.
Terabytes of traffic per month
Top Metrics Describing the
End State
• LAN hardware refreshed in
the core, server, and wireless
access areas for improved
capacity and stability
•WAN traffic grows to over
5000 Terabytes per month with
expanded coverage to meet
expansion into GMU
•Operational service levels
generally meeting needs
Top Underlying Beliefs and Assumptions
improved through equipment
refresh and completion of Blue
Sky transition
•Deployment of new services
1. The Network infrastructure is a key foundation for IBM as a
•New services can be
•Operational service levels
delayed by Blue Sky transition
globally integrated enterprise, and must meet the diverse needs for
connecting employees, customers, and suppliers/partners to IBM
services and applications.
2.The network provides integrated security services as a
component in the enterprise security architecture through access
control, authentication, flow management, and malware prevention.
3. Network traffic growth will continue, driven by increases in
customers and employees, richer media, and the addition of smarter
devices to the network.
introduced to the network
through better technology and
process integration with AT&T
4.Network service rates will continue to decline to partially offset growth
in demand, based on cost improvements in hardware/software
components as well as bandwidth.
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© 2012 IBM Corporation
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Wireless Focus for Client Growth
Smartphones outpacing laptops for new purchases in consumer market
Enterprise Smartphone offerings being established to support secure access to
IBM applications and Internet - Notes Traveler (iNotes), Sametime Web, W3
250K Smartphone Offering users expected
Smartphones in IBM offices will naturally connect to the IBM WLAN first (instead
of cellular), if available
IBM Wireless enhancements in support of Client Growth...
Complete dual-band 802.11n coverage using newer Controller based technology

Dual-band for improved performance in mixed environments – 802.11b/g, 802.11a, 802.11n
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802.11n for up to 300 Mbps throughput
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Controller wireless for fast roaming, improved setting management and optimization
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Automatic RF interference detection and adjustment
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Increase IP address capacity
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New site surveys for optimal WAP placement and settings
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Internet Connect (wireless Internet hotspot) in conjunction with IBM Wireless
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May require User Access layer upgrades for Power over Ethernet (PoE) and 1G WAP uplinks
Simplify Wireless / Improve Client Experience

Sunset B radio and WEP and WPA-TKIP encryption support
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Migrate to digital certificates leveraging IBM internal certificate authority for client authentication
As market solutions mature, incorporate newer protocols and settings voice and real-time applications
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© 2012 IBM Corporation
IBM Voice and Communications Strategy
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© 2012 IBM Corporation
Voice Comparison – Strategic Considerations
Voice Landscape Will Change Significantly Over Next 24 Months
Voice (and video) integral to wide range of user capabilities
 Well integrated, seamless and must be globally available
 Significant new vendor UcaaS cloud based offerings:

UC applications
Team
Collaboration
service
Phone presence
e-mail and
Calendaring
service
Unified Messaging
Web
Conferencing
service
Phone presence
Ad-hoc conferencing
Integrated
Video
Desktop Video
Conferencing
service
Unified
Messaging
service
Integrated
Audio and
Presence
Enterprise
Telephony
service
Mobile/
Smart
phones
Desk
phones
Conference
phones
People and Devices
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Work
station
Soft
phone
Audio
Conferencing
service
Real Time Infrastructure
Integrated UC and Social
Applications
© 2012 IBM Corporation
UC integration
Social
Networking
service
IM and
Presence
service
Tablets
Conference scheduling
Business requirements, have been distilled into over-arching
strategic principles and mapped onto our framework
Key strategic principles
Unifiy communications and collaboration
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
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Support social collaboration applications
Manage and optimize current service offerings;
forecast future conditions; model and predict the
impact of changes
Enablement
Security
(esp Mobile
IBMer)
Management
IBM Infrastructure:
Decision Support

Info and
Analytics
Quality
Shift to use services in cloud model can reduce
fixed infrastructure
Optimization
Presence
Routing
Engine
(SUT)
Policy Engine
(SUT)
Shift to mobile technology enables reduction of
fixed infrastructure in IBM sites
Standards
Minutes
Numbers
Limit IBM infrastructure to high value add
capabilities
One Phone / Identity Concept


Collaboration and Social Applications
Well integrated, seamless and must be globally
available
Minimise IBM Infrastructure


User Functionality
Information-Centric Infrastructure Management
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Voice (and video) integral to wide range of user
capabilities
Interface

Simplified work place services
framework
Match the IT tools to the work that the employee
needs to perform
Vendor and Supplier
Infrastructure
Devices
IPT
Mobile
Increase employee ease of use and productivity
Reduce Total Cost of Ownership (TCO)
Softphone
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We are developing Information Centric Infrastructure Management—everything we do will be
information based
Yesterday's Question: “What would you do with this data?”
Today's Question: “How can we be prepared to make the informed decisions we will need to make in the future?”
Questions
Decisions
Information
Investment
Planning and
Business Cases
Service Life Cycle
End User Support
strategy, design, transition, operation,
and continual improvement
Dashboards
Policy Based Call
Route
Optimization
Service
Provisioning
Cost
Vendors
Consumptio
n
User
Demographics
Networks
User
Context
Inventory
Capacity
Management
Quality
Management
Social Data
History,
Trends
Equipment
Config
Contract
Thresholds
Personas
Descriptive
Data
All types of data are inter-related:
All data is important:
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Policy Based
Call Routing
Automation
End Point
Context
Information-dependent Processes
The more detailed, the better
Analysis
Users'
Opinions
Life Cycle
Management
■
Business
Analytics
Center of
Competency
Planning
Investment Mgt
Capacity Mgt
Quality Mgt
Performance Mgt
Life Cycle Mgt
EUS Mgt
User Sat Mgt
■
GAC quality involves many vendors and networks
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Vendor performance includes cost and quality
■
Human cost of problems in voice/video
© 2009 IBM Corporation